Smitty's Restaurants

***Coleman Furniture understands the customer is frustrated regarding the delay in delivery for their order. As there was some issues with locating their desk we have cancelled that part of their order and refunded them in full for the desk. The customers bookcase is ready for delivery and the customer has been made aware of this. The local delivery company is attempting to schedule their delivery and we are waiting for customer to schedule. Sharon M***Coleman Furniture

***Coleman Furniture understands the customer was not happy with the furniture she received. However, there was not any problems with the furniture the customer just did not like it. As such, there would be fees associated with the return and the customer was advised of such.
We advised the customer of the fees and once she agreed we advised the delivery company to reach out to the customer to arrange a pick up of the item when they were in her area. The customer then called us after they delivery company had attempted to reach her multiple times and advised us to have them stop calling her as she was keeping the couch as such there is nothing else for Coleman Furniture to do.Sharon M***Coleman Furniture

***Coleman Furniture understands that the customer is unhappy. Delivery time frames are estimates and since we have exceeded our estimated time we have offered to compensate the customer for that inconvenience. We apologize to the customer for the delay and any inconvenience that she has experienced. We have refunded the customer minus cancellation fees as she has advised she will not accept delivery. We will not be refunding any further Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
a $refund does not remedy the situation that I have waited weeks for a piece of furniture I want a full refund and I do not want the furniture reordered I've waited too long and have given them more than one chance to make the situation right
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
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***This customer has been updated by our manager as recently as 9/**/15. The correct part is being ordered from the manufacturer and customer will be updated with ETA as soon as it is available.Sharon M***Coleman Furniture

*** National Moving, the local delivery partner will have the technician look at the item again. They have looked over the order and have not been able to find any tears in the item. They also advised that the mechanism works fine. They will be creating a video
showcasing this.We can offer to waive re-delivery fees to help get this resolved and delivered to customer in perfect condition. Sharon M***
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***Coleman Furniture has worked with this customer in regards to her order. We have resolved all issues with this order with the customer and her banking institutionAs such we will not be refunding the customer any further.Sharon M***Coleman Furniture

***By now the refund should have postedWe refunded it on our end, and it needs to be posted by customer's bank========= SECURITY STATEMENT ==========It is not recommended that you ship product(s) or otherwise grant services relying solely upon this e-mail receipt.========= GENERAL INFORMATION =========*** * *** *** *** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I only refused delivery at the initial delivery of inspection when the delivery company attempted to make be take damaged furniture on 2/**/16. After encountering employees exhibiting poor Customer Service; without assisting on the situation, I ask for a Manager over Coleman; in which I was directed to Felice C***. Felice contacted me, and told me she would like the opportunity to repair the furniture, if the repair was not at 100% of my satisfaction, she would replace with new furniture, or provide me with a FULL refund. After I reviewed the pictures, I could see air bubbles, and indentation of the f* in the extremely detailed tables edging. I told Felice what I saw, and she told me she would provide a full refund or NEW replacement, via phoneI have not received any correspondence from Felice, who I understood is the only person; in which Coleman designates to handle issues of this magnitude, as of the last email request I submitted asking for specific information as to proof if the furniture was new, or an attempt to sell me pre-damaged furniture. As I told Felice, another new table, and chairs ( in which of those were damaged, and were not included in the pictures to confirm repairs were done, this was also a breach of Coleman's agreement, made verbally by Felice) In addition, included in the pricing and order is a table padded top; in which Virginia Deer with Coleman was managing the order. The table pad was scheduled to be delivered in March. Coleman stated Federal Express delivered the table pad to my home address, and left if on my front porch. I have never signed, nor received the table pad. Nor has Coleman provided any type of documentation, for recovering the table pad, or refunding my money for another item I have not received. My Bank has also issued a case against Coleman, and recovered $930.00. The remaining amount is still under investigation. However, I have not received further correspondence from Coleman. Amount due for refund from Coleman $559.00]Also, if you look at the original invoice purchase date, Coleman went back and altered the original invoice on 1/**/16, to show Coleman CANCELLED the order. I did not cancel it. As I stated, whoever damaged it should have been responsible, and full new replacement would have been acceptable. I also confirmed many many times that the furniture would not be damageI was told repeatedly Coleman has a check point service, and white glove care. In which, when I ask to provide records to confirm, Coleman ignored my request. Issue is still ongoing and openedSharon was not the person who made these commitments, or participated in these verbal conversations, and my emails to Felice was not directed to Sharon
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Sincerely,
*** ***

***Coleman Furniture understands the customers frustration in regards to this delay in fulfilling his order. We have been in communication with this customer and have resolved this issue with him.Sharon M***Coleman Furniture

***Coleman Furniture has been diligently working with the customer to make the necessary arrangements to resolve the issues at handColeman Furniture has offered to source and schedule a technician to install the bridge correctly on the entertainment centerAs for the piers that the customer
has expressed concerns with, the images have been provided to the manufacturer who has deemed the piers along with the entire entertainment center to be up to manufacturer standards. Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint HAS NOT BEEN RESOLVEDI was issued a partial refund on FridayThis is not acceptableI did my due diligence in confirming the furniture would and could be delivered in my area in a timely manner with a schedule to meet my needsThe terms and conditions clearly state a "restocking fee" would be imposed if the customer had made an error in size (did not fit) and wished to return the furniture AFTER IT HAD BEEN DELIVERED AND INSPECTEDNo place on the entire website states there may be a limited window for delivery or that the customer would have to work around the delivery company's scheduleTO THE CONTRARY the website states time and time again about how the "CUSTOMER SATISFACTION" is of the utmost importanceWhy should I incur any fees when Coleman Furniture could not uphold their end of the agreement? This company needs a DISCLAIMER that states all areas are not flexible for deliveryThis would have saved me a lot of time and aggravation because I would NOT have placed an order! THE PARTIAL REFUND GIVEN TO ME FRIDAY IS NOT ACCEPTABLEONLY A FULL REFUND OR DELIVERY OF PROMISED PRODUCT IS ACCEPTABLE.
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Sincerely,
*** ***

***Coleman Furniture has confirmed with the manufacturer that the order for the rails has been processed...the rails are still expected to ship the week of April *** from the manufacturer to the delivery hubOnce they arrive at the delivery hub the rails will be inspected and the customer will be contacted to schedule a deliverySharon M***Coleman Furniture

*** This customer has disputed his order. He disputed in September, dispute was closed in our favor and he disputed again just this week.Customer placed order on June **, and was advised items were back ordered until end of June. In July customer was advised that a portion
of their order was still on back order and would be released the week of July 22. Items were delivered to the customer on 8/*.During delivery customer refused items as damaged and they were sent back to the delivery company. Items were fully restored and customer refused to allow re-delivery.The customer was advised of the original delay in the order shipping and agreed to the wait. There was not a month delay as customer has stated.Items are at the delivery company and have been ready to be re-delivered to the customer since early September.We can offer compensation, for a discount, but we do need to wait for merchant services to determine the outcome of the dispute. Sharon M***Coleman Furniture

*** Customer ordered the Wythe Coffee Bean LAf Sectional on April **, 2016. At the time that the customer placed their order the item was listed for sale at a price of $2000.00. Coleman Furniture was advised by the manufacturer that the item was out of stock and as were
were not advised of a date the item would be available, as such all orders for that item were cancelled as they could not be filled at that time Our terms and conditions that customers must agree to when they place their order state: Prices and promotions are subject to changeRarely an item listed as available on our site may not be available, or an item may be mispriced, despite our best effortsFor any of these reasons, we may cancel your order or we may contact you for instructions on the order.The item was once again made available from the manufacturer, however at that time it was being offered at a higher price. As our prices are set by the manufacturer we are not able to sell item at a lower price point.Coleman Furniture is not able to sell the item at the lower cost that the customer is asking as the manufacturer sets the price for items.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This is a lie I have the emails from the company savedI received partial shipment of the items I was promised in dec 2016, which can be tracked as delivered in December since then I have been contacting the company in regards to the missing items I was promised back in DecemberThis was prior to the warranty expiringColeman furniture and Melissa H*** has since then decided it is ok to ignore calls and emails from me I finally received an email response from Melissa H*** the middle of February telling me the warranty is now expiredI have been sending her emails daily explaining that it is not my error, I have been coresponding with them since December to receive the products promised to me only to be ignoredI have not heard from Melissa H*** or Coleman furniture since this correspondence, they think it is ok to ignore customers concernsI was promised replacement cushion covers for the entire sectional and I only received one part in December I want the other cushion covers that were promised to meI have saved proof of all correspondence with Coleman furniture and Melissa H*** including every unanswered email that was sent.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Missing parts have still yet to be delivered and no delivery time frame has been givenOver weeks and still no delivery of missing parts is unacceptableEspecially for an order that was already delivered late
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,*** *** %

***We do set up the furniture in customer's home - but if a sofa comes assembled - we do not break it apart and reassemble itCustomer is given on the website all information for dimensions of the sofa - and we bring it fully assembled into the homeThis is done on every white glove delivery order. Sharon M*** Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The company is not agreeing to do anything to mitigate the problemsThey are simply trying to advance the delivery that is now two months behind scheduleI am asking for a 20% discount on the products that are at the delivery company or a full refundAdditionally, the cost to delivery after hours should be compensated due to a lack of communication and lies about delivery time
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This company tried forcing us to accept the wrong order by saying they'll give us a $credit We had already given away our old kitchen table and chairs because we were expecting that we'd be shipped what we ordered Since the original, wrong, shipment took weeks to deliver we didnt want our kids going another weeks without somewhere to sit and eat Therefore we declined shipment since I was not obligated to the companies Terms and Conditions once they tried shipping me wrong merchandise For them to say we were not reasonable about it is ridiculous because we even said we'd accept store credit We've been a loyal customer for years and have bought over $worth of furniture from them If anybody is being unreasonable it's them for banishing our future, loyal business We will not accept store credit and want a 100% refund because they have nothing once they sent us the wrong merchandise we were no longer obligated to their terms snd conditions Terms and Conditions are contingent to the company sending the order in which the merchant agreed to them upon.Very Respectfully*** *** *** *** *** *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***