Smitty's Restaurants

***We understand that the customer was disappointed that her delivery did not happen as planned originally and that there was damage found during her deliveryWe want to ensure that the customer receives a quality product We have ordered a replacement item for the customer and will
compensate her in the amount of $for the inconvenience she has experienced.Sharon M***Coleman Furniture

***Coleman Furniture has been attempting to work with this customer via our warranty program. Customer is declining to do so. The customer received their order and signed the delivery paperwork indicating that the item had been received, inspected, and found to be in good shape with
no defects or damages. Customer then contacted us six months later advising that the item had broken. Per our warranty program we advised we would replace the item, however, the customer is responsible for shipping charges. The customer has declined. Coleman Furniture is paying for the cost of the sofa, the customer is responsible for shipping charges.Sharon M***Coleman Furniture

***We understand the customer is frustrated in regards to their order. As a gesture of good customer service we will refund the customer the restocking fee.Sharon M***Coleman Furniture

*** Customer is scheduled for delivery today 11/* for a full white glove delivery and setup in room of choiceWe hope that this will resolve all outstanding issues. Thank you Sharon M***Coleman Furniture

*** Customer contacted us during delivery when having an issue with the furnitureCustomer was offered and accepted a $credit on the order - to keep as isLater customer wanted to send back furniture - which was not possible once accepting the keep as is offer.We have worked hard
to resolve outstanding issues on this order - but we do have limited options, as the credit was processed and agreed upon by customer. Sharon M***Coleman Furniture

***We delivered the item listed all as promisedThis customer initiate a dispute with Paypal and it was resolved in our favor. We have repeatedly offered the customer to donate and we will issue a full refund. Customer will not donate or even speak to us.As you can see, we are making the effort to resolve this for a full refund, but customer will not agree to this. Sharon M***Coleman Furniture

***Coleman Furniture has been attempting to work with this customer via our warranty program. Customer is declining to do so. The customer received their order and signed the delivery paperwork indicating that the item had been received, inspected, and found to be in good shape with
no defects or damages. Customer then contacted us six months later advising that the item had broken. Per our warranty program we advised we would replace the item, however, the customer is responsible for shipping charges. The customer has declined. Coleman Furniture is paying for the cost of the sofa, the customer is responsible for shipping charges.Sharon M***Coleman Furniture

***Coleman Furniture has been actively working towards addressing and resolving this matter. The customer had received delivery of this order on 8/**/and had not notified Coleman Furniture of any issues until 8/**/17. On 8/**/the customer accepted a $refund to address the issue with the box springAdditionally, Coleman Furniture has offered an additional $towards purchasing a new box springThe total compensation being offered to the customer totals $125.00, Coleman Furniture feels the compensation of $is a very generous offer and would like the customer to confirm they will be accepting the additional $that was offered. Sharon M***Coleman Furniture

***Coleman Furniture has been in touch with this customer as recently as today and have apologized for the delays. We have reached out to the technician service and they are in the process of scheduling a repair date with the customer.We have offered compensation to the customer for the issues he has had and it will be refunded to his payment method.All issues are being resolved to the customers satisfactionSharon M***Coleman Furniture

***Coleman Furniture apologizes for the delay in getting the issue resolved for you. We have reached out to the manufacturer and they are sending the replacement shelf to the customer. We have updated the customer and they should receive the item within the next 7-business
days.*** ***Coleman Furniture

***Coleman Furniture has spoken to this customer on numerous occasions in an effort to have this matter resolved. The customer had accepted the delivery without indicating any issues nor calling Coleman Furniture at the time of deliveryIn speaking with the customer, an offer was made to
send a part and an increased allotment totaling $towards finding a technician to address the matterThe customer declined both offers that were made. If the customer opts to accept this offer, Coleman Furniture will be happy to proceed with mailing the necessary part and allotting the $towards resolving the matter.Sharon M***Coleman Furniture

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
This company is refusing to refund a restock fee They offered me a 10% discount on future orders Fool me once shame on you Fool me twice shame on me After my experience with this company I don't understand how they could think a future order would even be an option I am very disappointed to say the least I would have to spend another $with a company I have no faith in in order to break even I will be disputing this with *** once again This is not fair They don't hold inventory they are a drop shipper who doesn't stock any items Why should I pay a restock fee Further Howard M*** confirmed no order was ever even placed Which is probably why they refused to give shipping details Buyers please stay away Even if you have to pay more you will thank yourself because you will have nothing but regrets and time wasted dealing with this company I have spent the last months dealing with this and it has been nothing but frustrating They do not care about customers Too big to fail I beg new buyers to please stay away This company is terrible and should really be reprimanded for the way they treat people
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
What you replied is untrueI was never told about inspecting the item or any other optionsWhen the delivery guys came, the first thing the did was, one of the wanted a signature or waiver from me and when I asked why , he told me the items you ordered maybe damaged and that if I sign a waiver I am accepting them as isOf course I would refuse to sign such a waiver of scam because I do not want damaged itemsNo one signs anything before the merchandise is delivered to the customers homeColeman is responsible for this and accept their wrongdoingColeman delivery people took the items back on same day after a failed attempt to have me accept damaged items
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I was sent an email stating before the end of the week, I would receive a phone call scheduling deliveryI have heard nothing from anyone in the company, much less had anyone schedule anythingAs you can see, my living room is a sore spot to look atI've had to look at this since November when they first brought the pieces that had been repaired from some other persons deliveryCustomer service has pretty much been unsympathetic that our holidays were spent with this messAt this point I do not trust anything this company states and am unwilling to call this issue resolved, until it actually is
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
We hate Coleman furniture , like the other people who has been watching this scamColeman has had our money for over days,the mirror is the box, in our garage since day oneColeman says it all ("customer received a mirror and it was damaged- it had some scratches and a cracked plastic frame and gold paint popping off the frame. The website described the mirror as metal, it was actually glass We found this out by reaching out to the manufacturer and have since changed the items description.") Its plastic

***Coleman Furniture has been actively corresponding with this customer in an effort to have this matter resolvedOn 11/**/17, Coleman Furniture advised the customer via a phone conversation and a follow up email that a new headboard and dresser was being ordered directly from the
manufacturer. Sharon M***Coleman Furniture

***Coleman Furniture understands that customers can become frustrated while waiting for their order to be delivered. The customers items are ready for delivery - the local delivery company has reached out to the customer and attempted to schedule his delivery. As the item is ready
for delivery and we have been attempting to schedule for the last weeks any refunds would be minus cancellation fees. Sharon M***Coleman Furniture

***The customer received delivery of their items on 11/**/ and signed for delivery indicating that all items had been received and were in good condition. There is nothing further for Coleman Furniture to respond to at t his time as we have fulfilled this order for the customer.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The company is not agreeing to do anything to mitigate the problemsThey are simply trying to advance the delivery that is now two months behind scheduleI am asking for a 20% discount on the products that are at the delivery company or a full refundAdditionally, the cost to delivery after hours should be compensated due to a lack of communication and lies about delivery time
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This is the same response as the first time and the same answer from me, I will not accept any other resolution than a full credit from Coleman Furniture because, as a consumer with rights, I will not give them one single cent of my hard earned moneyAs I also said before, I have already filed a claim with my bank and received a credit on the transaction so they need to resolve this with the Revdex.com and my bank and as far as I'm concerned I'm done with themI don't see any reason to come back to me with any more of their BS responses, their service and people are deplorable and rude and they did not fulfill there end of our sales agreement, end of story
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***