Smitty's Restaurants

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
THE PROBLEM IS THAT WE DID REPORT TO THE TEMPORARY (NON FURNITURE ) DRIVERS THAT THERE WAS THE SAME TYPE OF BLEMISH ON THE TABLE TOP IN THE TROUBLES OF ALL OF THE CHAIR NAILS MESS AND NONE OF THEM BEING LEVEL.....THEY JUST DID NOT WRITE DOWN THE BLEMISH ON THE TABLE COLEMAN FURNITURE HAD THEIR FURNITURE TECH COME OUT AND WHEN HE FIXED THE CHAIRS IN SEPARATE APPOINTMENTS, HE CLEARLY STATED "MANUFACTURE DEFECT" AND WANTED TO TALK TO COLEMAN FURNITURE AT THE 2ND APPOINTMENT...WE CALLED AND WERE ON SPEAKER PHONE....THEY DID NOT WANT TO DISCUSS IT AT ALL HIS NAME IS MARK AND IF NEEDED I CAN HAVE HIM DISCUSS THIS MATTER WITH BOTH OF YOU...........THANK YOU VERY MUCH FOR YOUR CONSIDERATION, AND AGAIN; WE SHOULD NOT BE PUNISHED DUE TO TEMPORARY HELP THAT COLEMAN FURNITURE HIRED THAT DAY NOT UNDERSTANDING THEIR JOBS OR DOING THEIR JOB PROPERLY
Sincerely,
*** ***

***Coleman Furniture regrets that the customer has not received their extended warrantyWe are immediately having the information for that sent to them. They will receive it in their email shortly.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:The only issue that the business seemed to address was the part where a tech needed to come and fix the protruding staples The major issue of the complaint was the poor workmanship of the motion sofa with the seat back tilting out of alignment on the right seat as well as all the seat seams not even close to being straight I would like the company to agree to have a technician come out and actually see the piece of furniture and the issues that resulted with the entire piece of furniture not being assembled correctly I have been told in various correspondence that the issues I am having are not valid because it is within industry standards and I have never seen a piece of furniture assembled without regard for good workmanshipThe gap showing on one side of the sofa back is straight - the gap on the other side of the sofa definitely shows a tilt in the entire seat.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Coleman Furniture would like to work with this customer in an effort to have this matter resolvedInstead of the $shipping charge that this customer would be responsible for to re-deliver the replacement item, Coleman Furniture would absorb 50% of this re - delivery chargeTherefore the customer would be responsible for a $charge. Sharon M***Coleman Furniture

***In an effort to resolve this matter in a fair and equitable manner, Coleman Furniture would like to absorb 50% of the restocking fee...the customer would be responsible for $and Coleman Furniture would assume the remaining $If the customer agrees to these terms Coleman Furniture
will be happy to process the respective refund. Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This response is the exact same response from the first time and didn't address my comments How can a company in good faith not replace or refund a defective piece of furniture that it sold to a customer? I understand that the process would have been easier if I would have put comments on the initial delivery, but how is it possible to comment on an INTERNAL defect Let's say for example your company delivered a couch with missing springs that went unnoticed at delivery as it's inside the couch, would you not do them a courtesy and fix or replace the part, or would you charge them to replace it?It comes down to ethical business practices and a focus on providing quality, neither of which has been shown by Coleman There should be no doubt about the couch being broken by the buyer as Coleman's repairman stated that both pieces were broken due to defects
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Coleman Furniture would like to resolve this issue in a manner that is considered fair and equitable to the customerAs previously conveyed a few weeks ago......Coleman Furniture requests the customer donate their furniture to a reputable charity in the name of "Renegade Furniture Group" Once Coleman Furniture receives the receipt along with confirmation that the dispute has been dropped with the customer's banking institution, we will be happy to fully refund the customer in the amount of $The other option that Coleman Furniture is offering would be for the customer to keep the furniture along with the corresponding new replacement cushion and casing that was sent to address and resolve the issue at hand. Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
You were not authorized by us to cancel our order!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The policy of this company says that they ALWAYS assemble big pieces of furniture at their customers' homes.I have received emails from this company asking me to inspect the sofa that is delivered in boxes,and I even asked them in my email how is it possible to inspect it in boxes.I deeply regret that unfortunately ordered this sofa from these dishonest people who first denied the fact that they assemble furniture and tried to make an it from me stating that by assembling they meant placing it into the room of my choice.After that,it was their version that they don't assemble at all,then only some kinds of furniture,and now that it came assembled.By the way,assembling in my place was the main point that I chose this company not knowing that I will deal with fraud and abuse.They are dishonest from the first steps of my dealing with them because they manipulated with financial part of this simple deal.I am expecting AJ Ny respond after their investigation and ready to make my next steps to win because I am right and to warn other people not to use services of very dishonest peop[le
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
Tatyana S***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Dear Revdex.com, We sent a copy of the item we received as requested by *** of Coleman furniture on May *** but its not until June ** that we again received an email from *** of Coleman Furniture saying that after they reviewed our order confirmation, we in fact received the right item. I sent an email to *** asking about the fees so that I will know how much the fees they want to charge us but I never agree that we are wrong with our order. I just want to return the wrong sectional they delivered to us.We have contacted Coleman furniture the same day we received the sectional which is May *** but did not received any response from them until days later which is May **She sent us again an email on May ***, then last email is on June **We will not pay for any shipping fees or restocking fees for something that is not our faultWe have photos of the RAF Sectional & diagram that they USED to have in their website when we placed the order and now they have corrected photos in their website after we communicated with them but unwilling to admit their fault and give us a Full refund. The only way to satisfy us is to let us return the sectional to Coleman Furniture at no cost to us & get a FULL refund of what we paid including Taxes which is $I really hope this issue will get resolve soonWe are very determine to get our Full refund. Thank you.]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***,
My Issue I had with Coleman they had not one but errors going on with my orderFirst they damaged my table and chair they had to replace the table and my table legs Then come to find out they ordered the WRONG Legs which means I still have to waitWhen my parts should have been ordered right the first time This is the reason why I have been so frustrated with ColemanHowever,Thank you, *** for resolving my concern please have Coleman contact me immediately once my parts have been received
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This is unacceptable and I was threatened if I cancel the order I will be charged 25% restocking fee this furniture is not coming to my house I do not want to do business with them and if there's a delivery truck in front of my house they will be escorted by police enforcement agency If I do not receive a refund within five business days I will start a litigation claim
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]As I have said before, I realize it is not Coleman's fault that problems have developed with the finish on my furniture even before a year is upI do feel however, that they should have their client's interest firstThey did not know as I also did not know that problems would develop, but I think that they could also stick up for me with *** furnitureThis is not a cleaning issue and never has either company even wanted to look at the physical set even though I offered to send them the arm of a chair to see what I have been complaining aboutDo not know why the manufacturer will not deal with me directlyHope this mess will be resolved. Thank you for your time
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have never ordered any partial furniture from Coleman Furniture when they took my payment over the phoneSo, if they do not have the complete set, I need to cancel the order and get my full refund back $6,to purchase from some where else.Thanks!***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***We have spoke to the customer and advised him that we would refund him up to $once he provided the repair receipt for the repair needed.The customer was satisfied with our resolution during the call. Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The response is to my previous message, not to my last emailThe business chose to run in circles to demonstrate the luck of concern for their customerTo this message I attach the two pictures of the actual bedThe picture "b0" is of the plank that is supposed to hold the king size mattress box and the mattressThe picture "b1" is taken from below of the actual bed frame where the structure of the material is visibleHere are the links with the description of the material I believe matches that on the pictures:***
***I would like ask Revdex.com how to proceed should Coleman Furniture keep ignoring my concernAlthough I emphasize the misrepresentation of the material the bed is made of, it is also very poorly made and does not look or feel at all as advertised
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***As we have stated previously Coleman Furniture clearly shows all dimensions on our website as well as indicating the minimum door requirements for all item. The customer is responsible to ensure they have ensured that their dwelling meets all measurements. Our delivery team has advised that the entrance did not meet the minimum measurements required and to attempt to deliver the items would have caused damage to the items and possibly the home We can not attest to any current furniture she has in her home as it was not purchased from us nor was it delivered by usAs such we would not be taking any further action.*** ***Coleman Furniture

*** Coleman Furniture understands that the customer is upset regarding the cancellation of their order. However, we do not currently partner with a delivery company that services the customers area. The company we utilized previously caused delivery issues, as the customer can
attest to, and as such we are no longer utilizing them as we can not guarantee customers deliveries to our standards when doing so.We are currently looking for partners in the customers area but at this time we are unable to fill any orders in that area. As customer was previously given a $gift card for prior issues we will issue a refund of that $to the customer Sharon M***Coleman Furniture

***Coleman Furniture has reviewed all of the documentation provided by the customer and the issue that the customer is referring to is a matter of customer preference and not a manufacturing defect or damage. As such we would not be addressing this issue as we will not modify the item from the manufacturers intended specifications. We have verified with the manufacturer that the item is at 100% manufacturer standards Sharon M***Coleman Furniture

***Coleman Furniture has been actively communicating with this customer in an effort to have this matter resolvedColeman Furniture has already confirmed that the seating areas are 100% leatherAdditionally, an offer was made to order the necessary parts directly from the manufacturer along with sourcing and scheduling a certified furniture technician to install the necessary partsIf the customer agrees to accept this offer, Coleman Furniture will be happy to initiate this process.Sharon M***Coleman Furniture