Smitty's Restaurants

***Coleman Furniture understands that the customer is frustrated. However, the customer was advised of the cancellation fees when they placed their order with us. This is part of the terms and conditions that the customer agreed to when they placed their order. The customer also agreed to the fees when they spoke to our representatives to cancel their order. As such we have followed our policy that customer was advised of and the fees are valid. We will not be addressing furtherSharon M***Coleman Furniture

***The customers items are at the local delivery company and are available for delivery to the customer. The customer can accept delivery and sign the waiver. We can have the item delivered to an alternate location or delivered to the customers home.Coleman Furniture wants to resolve the issue for the customer - however, the customer is ultimately responsible for ensuring the dimensions that will enable the furniture to be delivered.Sharon M***Coleman Furniture

***Please note: This is our 6th response on this issue - we have been trying to come to a resolutionColeman Furniture has addressed the concern from the customer regarding the bed "being wobbly"Coleman Furniture has addressed this concern by sending a technician who determined the item was up to manufacturer standardsAdditionally Coleman Furniture has offered to refund this customer in the amount of $for the issues that transpiredThe only resolution this customer is willing to accept is to be fully refunded. Coleman Furniture will be wiling to offer a one time courtesy...the customer can donate their furniture to a reputable charity in the name of Coleman FurnitureColeman Furniture would then be happy to fully refund the customer.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This is the same response as the first time and the same answer from me, I will not accept any other resolution than a full credit from Coleman Furniture because, as a consumer with rights, I will not give them one single cent of my hard earned moneyAs I also said before, I have already filed a claim with my bank and received a credit on the transaction so they need to resolve this with the Revdex.com and my bank and as far as I'm concerned I'm done with themI don't see any reason to come back to me with any more of their BS responses, their service and people are deplorable and rude and they did not fulfill there end of our sales agreement, end of story
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***,Customer has not been willing to accept any offer that we have presentedWhat should we do more than just responding the same here?Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by
the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:I am not looking to make another purchase from this company EVER!!!! I have yet to receive the Loft Bed ordered, months ago, which makes me feel they can honor the sale price being advertised now. I am not in possession of the original purchase item, and yet they will charge me a 15% restocking charge, if I cancel the orderHow is it that I cannot cancel an order I have not received? They are only looking out for their convenience. Giving me a company credit would indicate I have to make a purchase from them. They do not know the meaning of customer service and do not deserve another dime of my money!
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

*** This gentleman purchased an item that has an antique oak finish. As such there are intentional markings on the item to give the illusion of an antique item. During delivery there was a chip that was noted that is not part of the intentional antique lookA technician was sent to address the chip and customer wanted the technician to address multiple issues that were intentionally created by the manufacturer. We advised the customer that we would not be able to modify the item from the manufactures intentions and the customer was not happy with that and insisted we clear up all the intentional antique marks such as knots in the wood and such.We also advised customer that items do not come straight to them from the manufacturer, instead they are inspected at the delivery company which is why they are not in the original packaging when the item is received at their home. Assembly instructions were not provided to the customer at time of delivery as he did not ask for them. The delivery team completely assembled the item for the customer in the room of his choice.However, to respond to his list:A) Coleman Furniture did not argue with the technician as he was on site. The technician will do any work that he is assigned to do. A technician will even modify an item from its original form and from manufacturer specifications if requested. Customer and technician were advised that Coleman Furniture would not authorize the customer to modify the item form the form that the manufacturer intended it to be. When technician was advised of this he was able to complete the job he was contracted to do which was to address the only damage on the table.B) Customer has all of his order information which indicates that the item he received is manufactured by Furniture of America.C) Customers are advised per our website and the terms and conditions that they agree to at the time they place their order that their items are shipped from the manufacturer to a local delivery company and that at that time they are completely inspected which means they are removed from their original packing Packaging material is removed during the inspection process and would not be provided to the customer - this was also explained to the customer in detail. That is the nature of White Glove Delivery and a service we provide to our customers. The delivery team assemble the furniture and if the customer requests assembly instructions we would provide them but it was never requested.D) At time of delivery customer was advised that once we received his pictures we would review them and advise how we would proceed. Customer never indicated a desire to return his item E) The only delay in setting up the technician was contracting with a certified technician in the customers area.F) The item is listed on the website as an Antique item and as previously explained to the customer that is the look of the item. Item is clearly displayed on the website.G) AS explained previously our White Glove Delivery process would preclude the customer receiving packing info. C) Customers are advised per our website and the terms and conditions that they agree to at the time they place their order that their items are shipped from the manufacturer to a local delivery company and that at that time they are completely inspected which means they are removed from their original packing Packaging material is removed during the inspection process and would not be provided to the customer - this was also explained to the customer in detail. That is the nature of White Glove Delivery and a service we provide to our customers. The delivery team assemble the furniture and if the customer requests assembly instructions we would provide them but it was never requested.D) At time of delivery customer was advised that once we received his pictures we would review them and advise how we would proceed. Customer never indicated a desire to return his item E) The only delay in setting up the technician was contracting with a certified technician in the customers area.F) The item is listed on the website as an Antique item and as previously explained to the customer that is the look of the item. Item is clearly displayed on the website.G) AS explained previously our White Glove Delivery process would preclude the customer receiving packing info

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I approved the refund because I've been out so much money for almost a quarter of a year, I didn't say I would drop my complaint about the additional feesYou'll notice she still didn't address the lieCan she help explain how the plan on re-stocking broken couches?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
No one from Coleman Furniture has contacted me to confirm when I will be receiving the complete entertainment set that I have ordered months ago; however, Coleman furniture company has already charged my credit card $6,for this setThey need to send me the complete set or refund me my money
Thanks!***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
They need to get their facts straight or not lie about themThe complaint about the sofa was made weeks after delivery NOT till march Otherwise why has it taken all this time to and I have emails showing about shipping parts and scheduling repairs for it? You may have it in March due to when that's finally they decided to replace the whole sofa instead of sending more parts and trying to fix itI have missed unnecessary days of work, each one was due to a mistake of Coleman and one of the delivery companyThe first one the delivery company cancelled on me after waiting on them for hrsThe second day, Coleman sent the repair part to fix the sofa to some random address I never provided and didn't notice till the tech got to our home and asked if we had the repair part in which Coleman didn't even send it to them neither and nothing was doneI would not say you guys waived anything as a courtesy because its taken over a year to complete an orderIm a Contractor and if I made an agreement with a customer and didn't fulfill my job on the time given or stated I would get liquidating damages. Coleman has taken TIMES its advertised delivery dates stated, I will pay the dollar fee when I send you and pay my invoice for the days of missed work and backcharges for Coleman incompetence to fulfill an order right and on time
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have been calling them constantly , each day , to ask for a tracking number for the power cordAnd each day , I get the same story and runaround from there customer service , saying to me "*** ** *** *** *** ** *** *** *** *** ** ** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** *** "How long does it take to ship a power adapter from California or New Jersey where this manufacturer is located ??I buy products from California all the time and receive in no later than 3-days ! It's been much longer than that , I am get no answers from them just the run around and lies.Also , when I purchased the couch , I also purchased the warranty and it cost me $At the time , I have the couch less than weeks , and they are now giving the warranty for FREE with a purchase of over $on their websiteI called them about this as well , and Ofcourse , they said , " *** *** ** *** *** ** *** *** * *** *** *** *** *** * *** ** *** *** *** *** *** *** *** *** *** *** * ** *** *** ** *** *** *** *** "This is simply just wrong ! I have enclosed a picture from their website showing what I am stating.Every reputable company offers a price protection of atleast days of a product you purchase from themEven so , after spending over $with them. I also think giving me $is an insult considering my grievance is worth more than that for not receiving a complete order , and still getting the run around from themHaving to call them each day for this , with no end result ! I am very unhappy and I spent well over $, and don't deserve this type of quality of serviceAll their reviews are deceitful and completely NOT of what and how they represent themselves.For the record , I also tried to do what the customer representative said , with holding a blow dryer and smoothing out the surface of the damaged portion of the couch that came damaged via shipping , and it didn't do anything! Also , even after time , it will NOT go back to its natural form !It will continue to stay damaged !!This is simply just a horrible experience! My money is green like everyone else's , and I deserve better from them , especially spending that kind of money. All I am getting from Coleman Furniture is stories & lies
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Sincerely,
*** ***

***Coleman Furniture understands the customers frustration. However, when the customer received their item they completely inspected their item and signed the delivery paperwork stating all items had been received, inspected and were in good condition. As such, when a customer then
brings to our attention - after the delivery has been completed, something that is clearly damaged we are unable to attribute that damage to the the manufacturer or to the delivery process.As such, and as a gesture of good will we offered the customer $50.00. Customer has declined to accept. We will not be replacing the foot-board not will we be accepting a return on the bed as the allotted return time frame has passed. Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
If I "accept" Coleman's response then it states that the issue has been resolvedI had to check "decline" only because that's the only other optionIt also states that I MUST respond so I wasn't quite sure what to doAs stated by both myself and Coleman, we look forward to getting the issue resolved once the proper materials are sent and then repairedThank you*** ***
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Sincerely,
*** ***

*** Customer purchased a BerkeleyBrownstone Chelsea Kitchen Dining Room Set. As the customer states the item is advertised as being crafted from Select hardwood and veneers. Selected hardwood and veneers means that it is a wood product engineered and finished with a
veneer. The item is actually crafted from all wood products. What the the customer is referring to as MDF board is constructed of all wood products and engineered to withstand temperature and climate changes. It does not imply that the item is inferior nor does it imply it is not wood Coleman Furniture did not mis-represent the product and all of our product descriptions are supplied to us by the manufacturer Customer received a product that is in fact Select Hardwood and veneers and we have attempted to educate the customer on the benefits and different types of wood products used in the manufacturing process. Coleman Furniture would not be refunding the customer as the customer received a quality product as properly described.We would like to extend a refund if customer will accept - as a form of us wanting to give some form of apology that customer isnt completely satisfied with the purchase.Please confirm if this will be acceptable. Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I think a $off next purchase is a slap in the faceI will not use the $because I will not be shopping there again. I have waited almost weeks for something that was advertise 2-weeks to shipI think the least they could do is give me some of the money I spend backFor example, the cost of the server which was $308, I already spent $Giving $is not a resolution to this situation, Why would you give someone $on next visit and make them spent more moneyI don't want to spend more money I would like money back for the inconvenience and advertisementIf I know it would take longer then weeks to get here I could have found something similar in a local furniture store (Ashleys, rooms to go, or havertys)
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Thank you and you can close this case
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***Coleman Furniture understands the customer is frustrated and we have worked with the customer to resolve this issue. We have ordered the customer a replacement item and the customer has been updated.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me (meaning I will receive a full refund for the entire purchase value of the mattress minus $for the restocking fee.) Please let me know any steps that I need to take to notify the business / otherwise effectuate receipt of this refund
Sincerely,
*** ***

***Coleman Furniture apologizes for any mis-communication that may have occurred in regards to their order. We are watching this order and will try to expedite it for the customer. IN addition we will refund the customer $for the delay in their order.Sharon M***Coleman Furniture