Snack Brothers Candy & Chip Company

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory with contingency on a full refund I'd shipped back the wrong item [redacted] [redacted] Regards, [redacted] ***

Please accept our sincere apologies for failing to provide you with the excellent service you expected from usAs Mr [redacted] ’s return authorization instructions indicated “Please SAVE your return tracking number until you receive credit”In a show of good faith, we have refunded Mr [redacted] for the Part numbers [redacted] and [redacted] on 08/01/for the total amount of his order transaction $(separate transactions of $and $13.24) Please allow 3-business days for the refund to appear on your statement Please accept our apologies for any inconvenience that we may have caused

Please accept our sincere apologies for failing to provide you with the excellent service you expected from usWe have issued a refund of $on 04/18/(partial cost of her outgoing shipping) to [redacted] credit cardPlease allow 3-business days for the refunds to appear on your statementPlease accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment

Please accept our sincere apologies for failing to provide you with the excellent service you expected from us [redacted] gave us a payment in form of a paper checkWe do not have electronic payments and when payment is made by check it can take up to days for our customers to receive their partsWe received [redacted] check on 10/23/and sent for processing on 10/25/In show of good faith we have issued a check to [redacted] in the amount of $to be mailed via [redacted] to [redacted] address given to us via this Revdex.com complaintPlease allow 7-business days for the check to be receivedPlease accept our apologies for any inconvenience that we may have caused

Please accept our sincere apologies for failing to provide you with the excellent service you expected from usWe apologize for Mr [redacted] receiving defective steering rack and will be notifying the manufacturer of this issueWe have issued a prepaid shipping label to Mr [redacted] to his email address [redacted] via UPS tracking number [redacted] to return order [redacted] Once Mr [redacted] returns the steering rack with the prepaid shipping label provided we will refund Mr [redacted] in full for his order of $

Complaint: [redacted] I am rejecting this response because:This part on a [redacted] AND [redacted] are ALL THE SAME (M [redacted] if you call a [redacted] dealer or look at part numbers on any online parts seller!! This business does not know what they are doing and are extremely dishonestThere are most likely MANY people with the same problem dealing with these isI noticed you have other similar complaints about themI have the part but cannot and will not pay [redacted] $SHIPPING TO RETURN $WORTH OF USELESS PARTS.PLEASE call a [redacted] parts (dealership) and put an end to this nonsenseThe name of the part is lower engine cover Regards, [redacted]

Please accept our sincere apologies for failing to provide you with the excellent service you expected from usWe have issued a return authorization for [redacted] to return the order on 04/13/The rma number and full instructions was emailed to [redacted] with the email address we have on the order on 04/13/2018, 04/19/and 04/25/We ask [redacted] to check her spam and junk folders for these emails from Parts GeekPlease accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment

Apparently, the cover and the radiator support were not returned with the orderWe had to submit a claim to the shipping company in order to recover the parts.The following credits were applied:3/7/15: $98.733/7/15: $11.735/11/15: $

We apologize for the error in the refundMrsTaylor credit card was refunded $on 08/15/and $on 08/28/for a total refund of $

Please accept our sincere apologies for failing to provide you with the excellent service you expected from usWe have notified [redacted] and provided documentation from her local post office stating “in tracking your package, it shows someone actually picked this item up for our counter on 03/29/2018”Due to these findings, [redacted] lost tracer claim was denied by [redacted] Please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have finally received my refundI am sad to say, I will not be doing any more business with this companyCustomers should be put on a high priority list, especially in the auto parts industry I have reviewed the response made by the business in reference to complaint ID 11621634, and find that this resolution is satisfactory to me Regards, Ashley Kurtzhals

Mr [redacted] was credited $on 12/17/for his ground shipping chargesPlease allow 3-business days for transaction to appear on the statement

Hello,I sincerely apologizeThe agent that you were dealing with was a new hire and should have asked a manager for guidanceHe has been reprimandedYou have been refunded in the amount of $Again, we apologize for the misunderstandingThank You

Please accept our sincere apologies for failing to provide you with the excellent service you expected from usReviewing our records, Mr [redacted] first contacted us 09/25/to advise us the order received, the packaging was in good condition however the boxes the struts were in were damaged, torn and missing hardware from the strutsOur agent then processed a return authorization for Mr [redacted] and a pre paid shipping label to Mr [redacted] ’s email address of [redacted] on 09/25/We were unaware of any of Mr [redacted] ’s issues of not receiving the shipping label or any other concerns since our response on ticket # [redacted] on 09/25/Mr [redacted] contacted us again ticket # [redacted] Wed, Feb 07:50pm again stating “The order was missing one of the beveled washers and both nuts.” Our agent then responded Thu, Feb 08:42am “At the current time we do not have miscellaneous hardware to send outThe item would have to be returned for a full refund and a replacement item ordered.” Mr [redacted] responded Thu, Feb 04:19pm” Would I have to pay the return postage and restocking fee to return these struts?? Our agent responded Fri, Feb 09:03am “No restocking fees will be issued for damaged parts and/or missing partsYour initial contact with us back in September first advising us about the issue, we emailed you a prepaid shipping label to send back the damaged/missing pieces partsWas that ever received? That label has expired so we will send out another one to you today via your email addressPlease check your spam and junk folders for the email (which will be coming directly from UPS) Once the parts have been returned to our warehouse we will issue a full refundIf you are interested in purchasing a replacement it will have to be re-orderedUPS Tracking Number: [redacted] label was emailed to Mr [redacted] at [redacted] 02/12/ Mr [redacted] will receive a full refund of $once he utilizes the prepaid shipping label and returns the partsUnfortunately part number [redacted] struts are out of stock and we are unable to send out replacements at this timeAgain, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving your desired settlement

As advised, We have issued a refund of $on 03/20/for the part and $on 03/21/for the return shipping costs for a total of $to [redacted] credit card as per his desired settlementPlease allow 3-business days for the refunds to appear on your statementThank you

Please accept our sincere apologies for failing to provide you with the excellent service you expected from usWe have provided [redacted] a [redacted] prepaid shipping label we have emailed to his email address listed on his order on 03/14/with instructions how to return the partsWe ask [redacted] to check his spam and junk folders for this email from Parts GeekOnce the parts show in transit to our warehouse, we will refund [redacted] in full for the partAgain, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment

We have attempted to contact Mrs [redacted] at her phone number [redacted] on 07/27/at 2:PM EST and left a detailed messageWe have not received any notification of the refund posted to Mrs [redacted] credit card being denied or refusedMrs [redacted] visa credit card ending in [redacted] was refunded $ effective 07/08/with the PNREF number is [redacted] payment code number [redacted] Please allow 3-business days for the credit to post on Mrs***’s statementWe ask Mrs [redacted] to confirm the visa credit card number ending in [redacted] is the credit card in question and that she contact us with her credit card company on a -way telephone call to resolve this issueWe are unable to send a check unless we speak with Mrs [redacted] and her credit card company confirming the refund of $was not receivedThank you

Please accept our sincere apologies for failing to provide you with the excellent service you expected from usWe have refunded Mr [redacted] credit card $on 07/14/(transactions of $77.81, $and $6.48)Please allow 3-business days for the refund to appear on your statement Once you receive your refund on your credit card statement, you may dispose of the part as you see fitAgain, please accept our apologies for any inconvenience that we may have caused and we thank you for your patience

To Whom it May Concern:Here at www.partsgeek.com we pride ourselves on our customer serviceMr [redacted] placed this order online without help from an agentIf his shipping address that he did indeed provide was correct, then the package was delivered to that locationIf the package was not delivered properly, Mr [redacted] 's problem would have then been with the shipper and usHowever, do to the time the order was placed, 10/28/15, no claim can be made for his missing itemsMr [redacted] has filed a chargeback with his credit card company and lostThe credit card company agreed with usNormally, we would not respond in this way because we always put our customers first, however, Mr [redacted] 's repeated negative comments are upsetting and troubling and we will not repeat them in this responseNone the less, as a measure of good faith, we will credit Mr [redacted] the total amount of his order onlyThe amount of his order in full was $Please allow a few business days for the credit to show with the financial institutionWe apologize only for not providing you the excellent customer service we feel every customer deserves

We are in New JerseyThe returns warehouse is in Exeter, PAWe do not make note of return shipping costs on returnsWe discard the boxes.I will refund the $12.00, however, I would advise in the future that you retain your register receipts and not ship anything back to any company using USPS Parcel PostI would also advise obtaining a tracking numberYou have no idea how many USPS orders get lost, damaged or mis-deliveredUSPS will not honor any claims without a register receipt or a tracking numberThank You