Snap Fitness

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI am working with [redacted] from Asurion They lose all my paper work order that Ms [redacted] said she had.Sincerely, [redacted]

Walmart.com received Mr [redacted] ’s additional rebuttal arising from his original Revdex.com complaintWe sincerely apologize that Mr [redacted] had to purchase the item from another retailerAs an apology for the inconvenience, we have offered him a $Walmart eGift Card in lieu of a discount on a new orderWalmart.com considers this matter closed at this timeHowever, if either of you have any further questions or comments please feel free to contact us Sincerely, [redacted] Walmart.com

The manager, [redacted] , is a very unprofessional individual who not only bad mouths other businesses, but is not straightforward with the charges required to begin membershipThroughout the tour of the gym, he not only continued to put down the other gyms, but also intentionally kept from us the charges that were required and only repeated that it was an $enrollment feeAfter the contract was signed, he said, "Oh, did I mention that it's $per card?" We were naive and gave him the benefit of the doubtThe contract didn't have any charges stated and it was signed by himLater that day, we discovered that he had charged us $I called him and he said that he would remove some of the chargesIt was bad enough that he withheld information, and then we were charged a higher amountI told him that I would contact corporate to cancel and he asked that we cancel with him insteadOn the cancellation letter, under reason for cancelling, he put"Didn't Understand."

Walmart.com received a Revdex.com complaint from Ms [redacted] regarding her recent orderWe thank you for the opportunity to address Ms [redacted] concerns and appreciate the time she has taken to provide us with her feedback and comments.After Walmart.com received Ms [redacted] complaint, we reviewed her account and order historyOn March 28, 2017, Ms [redacted] placed an order for an iPhone Plus, but she attempted to cancel the orderMs [redacted] order did not cancel and was shipped, so she returned the item to her local Walmart storeDue to an issue at the store, Ms [redacted] refund was issued to a Walmart gift card instead of her original form of paymentWe sincerely apologize for the difficulty this caused, and have addressed this error with the store’s management teamOn April 14, we coordinated with Ms [redacted] local store to have her return the gift card for a refund to her original form of paymentWe spoke with Ms [redacted] on April 14, and confirmed that the refund had been issued correctly in-storeAs such, Walmart.com considers this matter closed.Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific TimeSincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 5, 2015/05/27) */ Walmart.com received a Revdex.com complaint from [redacted] regarding her returnWe thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyOur records show that we have received her return on 4/24/at 1:00PMWe have contacted our fulfillment team and they advised that any jewelry that is received at the return center is boxed up and sent to the jewelry center for processingThis has been escalated over to themA refund of $and $have been processed back to Ms [redacted] 's original form of paymentFor the inconvenience, we issued a $Egift CardAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] L Walmart.com

Walmart.com received a Revdex.com complaint from Mr [redacted] regarding his recent orderWe thank you for the opportunity to address Mr [redacted] concerns and appreciate the time he has taken to provide us with his feedback and comments.After Walmart.com received Mr [redacted] complaint, we reviewed his account and order historyWe apologize for the difficulty with Mr [redacted] order and are working with the book publisher to provide a clearer description of the item on our siteWe spoke with Mr [redacted] and advised that a refund for the item was issued on June 5, As such, Walmart.com considers this matter closed.Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific TimeSincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 6, 2016/01/11) */ Walmart.com received a Revdex.com complaint from Ms [redacted] in regards to her sofa orderWe thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After Walmart.com received Ms [redacted] 's complaint, we reviewed her account and order historyThe original estimated delivery date of her sofa order was December 8, However, due to a delay in transit, it was not delivered on timeMs [redacted] was refunded in full for the sofa on December 13, The sofa was still in transit at the time and was delivered and signed for by Ms [redacted] on December 28, We attempted to contact Ms [redacted] to arrange payment, however she did not respond to our various email and telephone callsAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 8, 2016/01/13) */ After making the complaint walmart made sure I got the sofaI got my order the next day I made the complaint Once again thank you for your time and help with this issue

Walmart.com received a Revdex.com complaint from Mr [redacted] regarding his defective itemsWe thank you for the opportunity to address Mr***’s concerns and appreciate the time he has taken to provide us with his feedback and comments.After we received Mr***’s complaint, we reviewed his Walmart.com account and order historyOn February 2, Mr [redacted] placed an order for two Hi Lamps Mitsubishi WD-57831, WD-65831, WD-73732, WD-Replacement TV Lamp Bulb with HousingOn February 6, Mr [redacted] was refunded by our Customer Service team and has been advised we are not expecting the items backWe have made several attempts to reach Mr [redacted] and we have not heard backAs such, Walmart.com considers this matter closed.Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific TimeSincerely, [redacted] *.Walmart.com

Walmart.com received a Revdex.com complaint from Mr [redacted] regarding his recent ordersWe thank you for the opportunity to address Mr***‘s concerns and appreciate the time he has taken to provide us with his feedback and comments.After we received Mr***‘s complaint, we reviewed his Walmart.com account and order history Mr***‘s order was from Unlock Gadget Inc, a third party Walmart Marketplace SellerWhen products are ordered from a Marketplace Seller, all returns and refunds for products are handled through the specific SellerPlease note, we do provide contact information for each Marketplace Seller on walmart.com, and the customer is notified at the time of order that they are purchasing the item from the Marketplace SellerAdditionally, the product description includes the specific Seller’s Shipping and Return Policy.One May 19, 2017, Mr [redacted] ordered a Refurbished Apple MacBook Core Duo P2.4GHz OS X 2GB 250GB LED 13.3" Notebook LaptopWhen Mr [redacted] received the item he discovered that the item was damaged Mr [redacted] the followed the procedure to contact the Marketplace Seller to return the item and did not get any responsesMr [redacted] returned the damaged item to the return address on the packageMr [redacted] had not been refunded, nor did he receive any communications from the Seller, Unlock Gadget IncFinally,Mr [redacted] contacted Walmart.com for helpWalmart.com issued a refund for the item on July 26, On August 2, 2017, we contacted Mr [redacted] directly and he confirmed that he received the refundIn light of this, Walmart.com considers this matter closed.Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific TimeSincerely, ***Walmart.com

Initial Business Response / [redacted] (1000, 6, 2016/02/02) */ Walmart.com received a Revdex.com complaint from Ms [redacted] regarding her recent orderWe thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After Walmart.com received Ms [redacted] 's complaint, we reviewed her account and order historyMs [redacted] 's order was from Ebags, one of Walmart.com's Marketplace RetailersWhen products are ordered from a Marketplace Retailer, all returns and refunds for products are handled through the specific retailerPlease note, we do provide contact information for each Marketplace Retailer on walmart.com, and the [redacted] is notified at the time of order that they are purchasing the item from the Marketplace RetailerAdditionally, the product description includes the specific Retailer's Shipping and Return Policy We notified the Ebags support team about Ms [redacted] 's concerns and she was assisted with her recentWe have refunded Ms [redacted] as of January 20, As such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 8, 2016/02/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) The refund was received only after the Revdex.com was brought inNot after all this information was presented numerous times over the last few months through a paypal disputeI am convinced that there is a serious problem happening with the walmart marketplace vendor system and will never use it again as my father has had the same problem that I did recently almost identicallyI thank the Revdex.com as this is the second time I have had to use their services when a business was trying to keep me from money that was rightfully mineI know this response sounds ungrateful since the refund that I requested was issued but you have to remember that it was my money in the first place that you held for several months and I shouldn't have had to enlist the Revdex.com to ensure that I wasn't walked all over by a multi-billion dollar company but I guess that is where we are todayThank you to the Revdex.com again for keeping these big corporations honest and looking out for the consumers

Walmart.com received [redacted] additional rebuttal arising from her original Revdex.com complaintWe apologize for any misunderstanding in our prior response [redacted] has advised us that she has returned the damaged itemWith the tracking information we have on file, we were not able to confirm that the item had been picked up by FedExHowever, as a one time courtesy, we have stopped the recharge on our end, so [redacted] will not be recharged for the orderWalmart.com considers this matter closed at this timeIf either of you have any further questions or comments, please feel free to contact usSincerely, [redacted] Walmart.com

Walmart.com received a Revdex.com complaint from Mr [redacted] regarding his recent orderWe thank you for the opportunity to address Ms***’s concerns and appreciate the time he has taken to provide us with his feedback and commentsAfter we received Ms [redacted] complaint, we reviewed his Walmart.com account and order historyOn July 30, 2017, Mr [redacted] placed an order for a Weber Genesis II to be picked up at his local storeWhen he arrived to pick up his order he saw that the Weber Genesis II was now on saleMr [redacted] picked up his order and was systemically given a roll back price adjustmentWhen a customer receives a price adjustment refund off of an item’s price, sales tax is not adjusted accordingly, in compliance with New York state lawOn August 7, 2017, we contacted Mr [redacted] and advised him that the tax was not refunded based on the guidelines for his stateAs such, Walmart.com considers this matter closedAgain, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific TimeSincerely, [redacted] *Walmart.com

Initial Business Response / [redacted] (1000, 10, 2015/11/07) */ Walmart.com received a Revdex.com complaint from Ms [redacted] in regards to her photo orderWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments After Walmart.com received Ms***'s complaint, we reviewed her account and order historyDue to a system error, the order Ms [redacted] placed on October 26, was not properly transmitted to her local Walmart.store and could not be fulfilledMs***'s feedback regarding her experience with the [redacted] service agent she spoke with when calling for assistance has been escalated to the appropriate teams for review and coachingWe processed a refund for Ms***'s new order as promised and issued her a $eGift card for the inconvenienceAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com

Walmart.com received a Revdex.com complaint from [redacted] regarding her recent orderWe thank you for the opportunity to address [redacted] concerns and appreciate the time she has taken to provide us with her feedback and comments After we received [redacted] complaint, we reviewed her Walmart.com account and order historyOn August 12, 2017, [redacted] placed an order for three items to have shipped to her local store [redacted] applied for a Walmart credit card and wanted to take advantage of the $promotion when a $or more order is placedWhen the order was placed, the Walmart credit card was not used for payment and therefore [redacted] didn’t get the promotion When an order is placed, an authorization hold for the amount of the order is placed on the method of payment of usedWhen [redacted] realized her Walmart credit card was not used for her order, she requested to cancel the orderTwo out of the three items cancelledWhen an order is cancelled, the authorization hold is released based on [redacted] financial institutionThe third item was too far along in processing and couldn’t cancel and shipped out to [redacted] storeWe do apologize for the inconvenience this has caused [redacted] We have refunded that item in the amount of $For the inconvenience, we have issued a $egift Card to [redacted] email addressAs such, Walmart.com considers this matter closed Again, we thank [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific Time Sincerely, [redacted] Walmart.com

Walmart.com received a Revdex.com complaint from Ms [redacted] regarding her recent orderWe thank you for the opportunity to address Ms [redacted] ’s concerns and appreciate the time she has taken to provide us with her feedback and comments.After we received Ms [redacted] ’s complaint, we reviewed her Walmart.com account and order historyOn July 1, 2017, Ms [redacted] placed an order for the Forever Bride Halo Sterling Silver Bridal set and a Forever Bride Men's Diamond RingShe subsequently submitted a request to cancel that orderAll cancelations on our site are considered as an intent to cancelWe start processing the order as soon as you click “Place Order”It may be possible to cancel the order during processing but once it moves to the shipping process, it cannot be canceledAt the time of her cancelation request, Ms [redacted] ’s order was too far in processing to cancel, both items shippedWe partnered with the courier, and we were able redirect the shipment which contained the woman’s ring to our returns center and Ms [redacted] was issued a refundRefunds go back onto the original method of payment and can take up to 3-business daysHowever, the men’s ring could not be stopped it was shipped and deliveredOn July 8, 2017, Ms [redacted] returned this item to her local store and was given an $cash refund We spoke to Mr [redacted] the fiancé of Ms [redacted] he expressed a concern about an additional charge for this orderAt this time we have not been able to locate any additional chargesHe has agreed to furnish us with documentation from his financial institution verifying these chargesOnce we receive this information we will work with our billing team to resolve any billing errorsAgain, we thank Mr [redacted] and his fiancée’ Ms [redacted] for their feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific TimeSincerely, [redacted] *Walmart.com

Revdex.com: Once again, [redacted] , the person with whom I spoke on the phone was very nice and very helpful She is the only one who has been helpful at Walmart, since having to file a report with the Revdex.comNO ONE at Walmart was helpful before making my complaint to the Revdex.comInstead, they couldn't have been less helpful or truthful, which is what prompted my Revdex.com report I initially rejected the Revdex.com response, not because [redacted] was unhelpful, but there was something that I wanted to address that was not covered in the initial response from WalmartIn their initial response they stated: "...order was from Top Shelf Sports, a third party Walmart Marketplace SellerWhen products are ordered from a Marketplace Seller, all returns and refunds for products are handled through the specific Seller." The crux of my complaint was that Walmart needs to monitor their sellers better and protect customers better, especially when the sellers are unethical and unprofessionalThis initial statement showed they are going to continue not to protect their customers, which is why I initially rejected the response I will be honest, even though [redacted] was amazing, I will not trust a seller on Walmart.com again and I am not likely to shop at Walmart for my personal or business needs anymoreIt took filing a report with the Revdex.com to even talk to someone as helpful and kind as [redacted] Prior to the Revdex.com report, the treatment was so profoundly and globally negative, by phone and instant messaging, with no direct E-mail available to a customerAlso, my feedback on the seller mysteriously disappearedAdditionally, seeing that unethical seller, who has received poor ratings from others, still on the site tells me something about the value of customers as well.After speaking with [redacted] today so she could understand why I initially rejected Walmart's response, I am okay with accepting the second responseI have reviewed the response made by the business in reference tocomplaintID [redacted] , and find that this resolution is satisfactory to me.Sincerely, [redacted]

Walmart.com received a Revdex.com complaint from Mr [redacted] regarding his recent orderWe thank you for the opportunity to address Mr [redacted] ’s concerns and appreciate the time he has taken to provide us with his feedback and comments.After Walmart.com received Mr [redacted] ’s complaint, we reviewed his account and order historyMr [redacted] ordered an iVIEW 3100STB Digital Converter Box with Recording, Media Playback and Universal Remote on December 7, He attempted to sync the item to his local time zone so as to easily record television programs, but was unable to do soWe provided Mr [redacted] with the contact information for the item’s manufacturer, iView, and they informed him that only military time can be used to schedule recordingsWe spoke to Mr [redacted] directly and apologized that the item does not have the features he needsWe have offered to assist Mr [redacted] with a return, but he has elected to keep the item at this timeAs such, Walmart.com considers this matter closed.Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific TimeSincerely, *** Walmart.com

Initial Business Response / [redacted] (1000, 10, 2015/07/22) */ Walmart.com received a Revdex.com complaint from Mr [redacted] regarding his cancelled Pick Up Today order and authorization holdWe thank you for the opportunity to address Mr [redacted] ' concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] ' complaint, we reviewed his Walmart.com account and order historyWhen orders are placed on Walmart.com there is an authorization hold placed for the amount of the order, so that when the order ships, there are no payment issuesOnce the order ships, we bill the [redacted] The standard timeframe for authorization hold is business daysWhen orders are cancelled our system automatically reverses the authorization holdWe also partnered with the store to find the root cause of the order cancellationThe store's management team advised us that it was cancelled in error and that they have adequate inventoryWe attempted to reach Mr [redacted] in order to provide him with all of the information regarding his complaint and he disconnected the lineAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] J Walmart.com

Walmart.com received a Revdex.com complaint from Ms [redacted] regarding her replacement part requestWe thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments.After we received Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyOn November 23, Ms [redacted] placed an order for the Serta Massage Recliner, Black, Actual BlackMs [redacted] advised us the power cord and remote were missing from the boxWe have made several attempts to request the replacement parts from the manufacturer and have been unsuccessfulMs [redacted] has chosen another recliner and we have placed the new order shipping to her home addressWe will also be partnering with the carrier to have the original recliner picked upAs such, Walmart.com considers this matter closed.Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific TimeSincerely, [redacted] **

Initial Business Response / [redacted] (1000, 6, 2015/08/19) */ RE: [redacted] /Revdex.com Case Walmart.com received a Revdex.com complaint from Ms [redacted] We thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After reviewing Ms [redacted] 's complaint, we reviewed her account records and purchase historyWe have confirmed that the table (box of 2) from Ms [redacted] 's order canceled as it was out of stockOn August 18, 2015, we spoke with Ms [redacted] at (XXX)XXX-XXXX and arranged to issue her a courtesy order for the table to be delivered before Labor DayShe accepted our offer and we processed a new order under XXXXXXXXXXXXXIn addition to the free table we have processed for her, we issued her a $egift card to help her with her next purchaseIn light of this, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] M Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/08/31) */ (The consumer indicated he/she ACCEPTED the response from the business.) [redacted] was very professional and called me within one day of my complaint and worked very hard to satisfy my requestHe reordered the table and I received it 8/27/but have yet to open since I am in [redacted] and we are expecting some Hurricane weather and the table is safer in the garageBut I do want to commend [redacted] for making me a satisfied Walmart.com [redacted] Best [redacted] service I have received in a while