Snap Fitness

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and though they did not do as they said (ship with expedited shipping), they did give me another discount for the slow shipping speed they selected for the item.  This should be enough.Sincerely, [redacted]

Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her refund request. We thank you for the opportunity to address Ms. [redacted]’s concerns and appreciate the time she has taken to provide us with her feedback and comments.After we received Ms. [redacted]’s complaint, we reviewed her...

Walmart.com account and order history. Ms. [redacted]’s order was from Save More on Pool Supplies, a third party Walmart Marketplace Seller. When products are ordered from a Marketplace Seller, all returns and refunds for products are handled through the specific Seller. Please note, we do provide contact information for each Marketplace Seller on Walmart.com, and the customer is notified at the time of order that they are purchasing the item from the Marketplace Seller. Additionally, the product description includes the specific Seller’s Shipping and Return Policy.On May 2, 2017 Ms. [redacted] ordered the Baracuda G3 W03000 Advanced Suction Side Automatic Pool Cleaner, Size: With ScrubDisc. We notified the Save More on Pool Supplies’ support team about Ms. [redacted]’s request to be refunded because the item did not work on June 22, 2017. We were advised that the return timeframe is thirty days and Ms. [redacted] would need to contact the manufacturer, Zodiac for support and resolution. On June 26, 2017, we contacted Ms. [redacted] directly and she did confirm she emailed for support on June 16, 2017 after the thirty days. Ms. [redacted] has advised us that she would contact the manufacturer, Zodiac for support and resolution. In light of this, Walmart.com considers this matter closed.Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]Walmart.com

Walmart.com received a Revdex.com complaint from [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]' concerns and appreciate the time she has taken to provide us with her feedback and comments.After we received Ms. [redacted]' complaint, we reviewed her Walmart.com...

account and order history. On. July 12, 2017, Ms, [redacted] placed an order for four Kleenex Naturals Facial Tissues. The ad was listed incorrectly and was not sold as a pack. We do apologize for any inconvenience this has caused Ms. [redacted]. Please note, as per our terms of use, Walmart.com reserves the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information). We will not be able to fulfill the order. We have issued a refund for the order and Ms. Wiess can keep the items she received. As such, Walmart.com considers this matter closed.Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific Time.Sincerely,
[redacted]
 
Walmart.com

Initial Business Response /* (1000, 5, 2015/08/14) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his account. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After we...

received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Our records indicate that on August 1, 2015, an order was placed on Mr. [redacted]'s account. An order confirmation was sent to the email address on file. On August 5, 2015, Mr. [redacted] notified us of the unauthorized charge and his account was closed at that time. All of the items that were ordered were shipped and delivered before we were notified of the charge. As such, Mr. [redacted] will need to dispute the charge with his Financial Institution. We have tried contacting Mr. [redacted], but have not heard back from him. As such, Walmart.com considers this matter closed.
If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2015/08/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
An absolute lie on the part of Wal-Mart. I know exactly when that package was ordered, shipped, and delivered. and I have proof of all three. Let's see their proof. Every word in their answer was a lie. Simply the worst run company of all time. I wouldn't do any more business with these clowns if my life depended on it. The truth is that Wal-Mart doesn't care if your identity gets stolen and people buy things with stolen accounts and credit cards, as long as they get their money that is all they are concerned with. If the Revdex.com wants my proof of when Walmart sent out this package or when it was delivered I will be glad to provide proof. I want to expose these clowns for the corrupt liars they are.
Final Business Response /* (4000, 12, 2015/09/02) */
Walmart.com received Mr. [redacted]'s additional rebuttal arising from his original Revdex.com complaint. We have contacted Mr. [redacted] to apologize for the incorrect information that was given previously. Our records show that the order was placed on August 5, 2015 and Mr. [redacted] did contact us that same day regarding the unauthorized charged. Intent to cancel was placed that day, however, we can't guarantee that the order will be cancelled as we try to fulfill orders as quickly as possible and the request may not reach the fulfillment center in time to successfully cancel. The process for identity theft/unauthorized charge claims would be to dispute the charges. In this case, the financial institution can do their part in protecting Mr. [redacted]'s information and issuing a new card as needed as well as keep an eye out on any other charges that are made with that same card. From there, the financial institution can research the dispute and refund if applicable. On our end, we have closed his account for any future use. We have also provided Mr. [redacted] the identity theft report form if he wishes to get more details on the charge. Again, we do apologize for this and the incorrect information that was given. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted] L.
Walmart.com
Final Consumer Response /* (4200, 14, 2015/09/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My Bank shouldn't have to refund me when it was obviously Walmart.com that should have refunded me. If you have an account at Walmart.com I would close it now because your identity is at risk. Walmart just assumed that since they had closed my account, I wouldn't have proof they were liars. They were wrong again, simply the worst company of all time. Please do yourself a favor and shop elsewhere.

Initial Business Response /* (1000, 7, 2015/09/09) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his canceled orders. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We contacted Mr. [redacted] and advised that due to his return history, his account has been closed. As such, any future orders will be canceled.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (3000, 9, 2015/09/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was contacted by a Walmart Escalations Agent a day after submitting my compliant. The agent left me a voicemail stating that my Walmart.Com account was not suspended. I contacted her back to inform her I wasn't referring to my Dot Com account, rather my Walmart To Go account. The company continues to have confusion regarding which account I'm referring to. [redacted]'s response doesn't make any sense, as there are no returns with Walmart To Go. The [redacted] either contacts [redacted] service about grocery issues or returns the items to the store. Therefore, I do not accept the response as it doesn't address my Walmart To Go account. Despite this information being included in my original compliant, Walmart continues to overlook the correct account.
Final Business Response /* (4000, 11, 2015/09/15) */
Walmart.com received Mr. [redacted]'s additional rebuttal arising from his original Revdex.com complaint. At this time, our resolution remains the same and there is nothing further we can provide. We do apologize for this. Due to Mr. [redacted]'s return history, both accounts Walmart.com and Walmart Grocery have been closed. As such, any future orders will be canceled. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted] J.
Walmart.com
Final Consumer Response /* (4200, 13, 2015/09/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This response provided remains vague and does not address the issue. I do not consider this to be a reasonable resolution

Initial Business Response /* (1000, 5, 2015/12/27) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we...

received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. When an order is placed, an authorization hold for the amount of the order is held on the form of payment used. Once an order cancels, the authorization hold will fall off the card generally within 7-14 days, depending on Ms. [redacted]'s bank policies. We were not able to locate the orders. We tried to contact Ms. [redacted] via email at [redacted]@gmail.com, but have not heard back from her. Additionally, We have escalated all coaching opportunities to the appropriate team to review and address. As such, Walmart.com considers this matter closed, but we encourage Ms. [redacted] to contact us if she needs further assistance.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com

Initial Business Response /* (1000, 10, 2016/01/06) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her delayed Site to Store order#XXXXXXXXXXXXX and assistance issues. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to...

provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. When Ms. [redacted] placed her order the expected delivery date promised was December 22, 2015. When Ms. [redacted] advised she checked the tracking it showed it would be delivered after the Christmas Holiday and she became worried. This order actually delivered on December 23, 2015. We have addressed the issues she experienced with [redacted] Service. We have also advised and educated Ms. [redacted] on the process of how Site to Store works. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com
Final Business Response /* (1000, 13, 2016/01/08) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her delayed Site to Store order#XXXXXXXXXXXXX and assistance issues. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. When Ms. [redacted] placed her order the expected delivery date promised was December 22, 2015. When Ms. [redacted] advised she checked the tracking it showed it would be delivered after the Christmas Holiday and she became worried. This order actually delivered on December 23, 2015. We have addressed the issues she experienced with [redacted] Service. We have also advised and educated Ms. [redacted] on the process of how Site to Store works. For the inconvenience and delay, we have adjusted Ms. [redacted]'s order $25.00. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com

Initial Business Response /* (1000, 5, 2015/12/22) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After...

we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We do apologize that Mr. [redacted] did not receive his item. We have processed the refund in the amount of $179.19 into Mr. [redacted]'s paypal account. For the inconvenience, we have issued a $50 Egift Card, so he can place a new order for the item. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com

Walmart.com received a Revdex.com complaint from [redacted] regarding his recent order. We thank you for the opportunity to address [redacted] concerns and appreciate the time he has taken to provide us with his feedback and comments.After Walmart.com received [redacted] complaint, we reviewed...

his account and order history. On January 12, 2017, [redacted] placed a preorder for a Nintendo Switch Console. The order was expected to deliver on March 3, 2017, but due to an error at our fulfillment center which has been addressed, the order was late to ship. The new expected delivery date was March 6. We sincerely apologize for the inconvenience that this caused. Our records show that on March 5, 2017, [redacted] placed a request to cancel his order. The order cancelled and a full refund was issued to his original form of payment. We have attempted to contact [redacted] to discuss this matter, but we have not yet received a response. For the delay with his order, a $20 eGift card was issued to [redacted]. As such, Walmart.com considers this matter closed, but we invite [redacted] to contact us directly should he have any questions. Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2015/12/04) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After...

we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We contacted Mr. [redacted] via phone at XXX-XXX-XXXX to get details of the issue. He advised that the complaint was a mistake as the order was never placed. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/12/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept wal-mart's handling of my issue although I would advise them to modify their website so that this kind of incident doesn't happen in the future.

Initial Business Response /* (1000, 5, 2015/07/13) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After we...

received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] advised that his recent order for the FUJIFILM Black FinePix SXXXX XX MP 36x Optical Zoom Digital Camera was delivered damaged. As a courtesy, we have issued a refund for that order in the amount of $128.67. This will credited back to the original form of payment. Additionally, we thoroughly reviewed Mr. [redacted]'s Walmart.com account and due to his excessive return history, his account has been closed. Any future Walmart.com orders will be canceled. As such, Walmart.com considers this matter closed.
If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com
Initial Consumer Rebuttal /* (3000, 8, 2015/07/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I clearly said that I wanted a refund to my AMEX card, the gift card is useless, exspecially if they closed my account. Additionally, they are holding me accountable for sending me nothing but damaged items. The only reason they have done this is because I submitted a complaint to you. You see they didn't respond to this complaint until the last day of the period. Therefore, obviously they have not made good on this.
Final Business Response /* (4000, 10, 2015/07/18) */
Walmart.com received Mr. [redacted]'s additional rebuttal arising from his original Revdex.com complaint. All refunds are processed back to the original form of payment that was used for the order. Depending on how Mr. [redacted] purchased those gift cards, he can dispute that charge with that financial institution if he wishes. At this time, our resolution remains the same and there is nothing further we can provide. We do apologize for this. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted].
Walmart.com
Final Consumer Response /* (4200, 15, 2015/07/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They are not proposing a solution! They are just showing me the gift cards! I cannot use them because they closed my account! So, why are they showing them to me when it is irrelevant? I cannot tell my bank to dispute the charges because the charges have already been taken out months ago. And I don't want to use them. I want it to be put on my AMEX card so I don't have to have anything to do with this business ever again. They are disgustingly pitiful, they are not even offering me a solution. This is no business!

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Sincerely, [redacted]

Walmart.com received a Revdex.com complaint from [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted] concerns and appreciate the time he has taken to provide us with his feedback and comments.After we received Mr. [redacted] complaint, we reviewed his Walmart.com...

account and order history. On April 12, 2016 Mr. [redacted] placed an order for two Walmart gift cards. We do apologize that Mr. [redacted] did not receive them. We have reviewed the tracking and our records show that the item was shipped out, but was lost in transit. A refund was processed for the order by our billing team. For the inconvenience, we have issued a $50 EGift Card to Mr. [redacted]. As such, Walmart.com considers this matter closed.Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific Time.Sincerely,[redacted].
Walmart.com

Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted] concerns and appreciate the time she has taken to provide us with her feedback and comments.After we received Ms. [redacted]’s complaint, we reviewed her...

Walmart.com account and order history. On December 3, 2016, Ms. [redacted] placed an order for three Better Homes and Gardens Oversized Throws to be picked up at her local store. Due to lack of inventory one of the items was immediately canceled.  An intent to cancel request was placed on the remaining items, however, due to a system error the order was not successfully canceled. We apologize for any inconvenience that this has caused. We contacted Ms. [redacted] and advised her that we have manually processed her refund, in addition for her difficulties she was given a $15.00 eGift card. As such, Walmart.com considers this matter closed.Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]. Walmart.com

Walmart.com received Mr. [redacted]’s additional rebuttal arising from his original Revdex.com complaint. We apologize for any misunderstanding in our prior response. Due to multiple accounts with Lost after Delivery activity affiliated with this customer the claim was declined. He can dispute the debate this transaction with the courier or his financial facility. We tried to reach Mr. [redacted] to discuss his concerns by phone and via email but were unsuccessful. However we did have the opportunity to speak to Mrs. [redacted]. We advised her of alternative options for this claim. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us. Sincerely, [redacted].Walmart.com

Initial Business Response /* (1000, 6, 2016/02/05) */
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]' concerns and appreciate the time she has taken to provide us with her feedback and comments.
After Walmart.com received Ms....

[redacted]' complaint, we reviewed her account and order history. On January 20, 2016 an unauthorized order was placed using a gift card that was stored on Ms. [redacted]' Walmart.com account. We have advised Ms. [redacted] that Walmart.com was not impacted by a security breach and provided her with recommendations on preventing her account and personal information from being compromised in the future. Customers are responsible for keeping their account login information safe. As a one-time courtesy, we have sent a $30 eGift card to Ms. [redacted]. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
My response, being a prepaid customer for over a year, I would expect a notice of contract coming to a potential end. I know were I work when a lease ends on a welding gas cylinder, we actually notify the customer by mail or e-mail, but then again where I work we respect and value our customers you do not. Your contract is away to scam busy people out of more money plain and simple. Keep your sixty dollars I hope it makes you happy. I would expect a gym member ship to end when I come in and ask about it. This is not a rental property you do not need 30 days to end a gym membership. Your company has horrible customer skills you will never be a [redacted]

This person who filed this complaint ([redacted]) completed and signed our membership agreement and was charged accordingly. He then cancelled his membership --and, he has been terminated as a Snap Fitness member.   I have signed documentation with his approval.  Thus, this...

should not reflect negatively on our Revdex.com Business Review. Please let me know if you need to see the documentations.

May, 12, 2017   Dear [redacted]   I sincerely apologize for the inconvenience this whole process has caused.  I have double checked your termination.    These are the details that have transpired leading up to the complaint you have filed with the Better Business...

Bureau.  I received an email on March 14, 2017 asking how to go about cancelling.  I responded by telling you I had terminated your membership as of 4.16.2017 and $16.91 was going to be taken out 4.1.2017.  I failed to terminate your membership and the full amount of $49.95 was deducted from your account on 4.1.2017.  You emailed me on 4.4.2017 saying you had been charged the full amount and wanted a refund.  I processed the refund of $33.04 on 4.5.2017 and thought I had terminated your membership.  On 5.1.2017, you were again charged $49.95.  May 2, 2017, you emailed me to let me know, we had charged you the full amount.  I credited the $49.95 back on 4.3.2017.  You also emailed me to let me know you had talked to your bank and were disputing the $49.95 that was charged.    Any terminations will be double-checked by our off-site business manager as a checks and balances to make sure this does not happen again.   Please don't hesitate to call us a 406.388.0433 or come talk to me, if you feel there is something else we can do.   Once again, I apologize for your inconvenience.  Thank you for your patience and understanding.   Rebecca