Snap Fitness

Walmart.com received Mr. [redacted]'s Revdex.com complaint regarding a  problem we recently experienced on our website, which due to a technical error, resulted in some items showing incorrect pricing.  Once we became aware of this issue, we immediately took corrective action to investigate and...

rectify the error.  Unfortunately, given the wide discrepancy in pricing, we have canceled orders.  Please note, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information). We apologize for the inconvenience and to show our appreciation for our customers, Mr. [redacted] should have received an email with a $25 eGift Card. Again, we sincerely apologize for this and hope that Mr. [redacted] will give us the opportunity to serve him again.If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]Walmart.com

Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]’s concerns and appreciate the time he has taken to provide us with his feedback and comments.After Walmart.com received Mr. [redacted]’s complaint, we reviewed his...

account and order history. On December 6, 2016, Mr. [redacted] placed an order for a Walmart gift card. Unfortunately, the gift card was lost in transit and Mr. [redacted] didn’t receive it. We sincerely apologize for the inconvenience that this caused. Mr. [redacted] has since disputed this charge with his financial institution for non-receipt, and the dispute has been closed in his favor. In light of this, a refund has not been issued. We spoke to Mr. [redacted] on January 9, 2017 and issued a $25.00 eGift Card for his difficulty. As such, Walmart.com considers this matter closed.Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted] Walmart.com

Initial Business Response /* (1000, 10, 2015/10/15) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding the car seats she had recently purchased. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. We reached out to the manufacturer of the car seats and confirmed that there an error in the labels on the car seats. The seats she had purchased were not actually recalled. We are very sorry for the confusion and we have addressed the error. We attempted to contact Ms. [redacted] by phone and email but have not heard back. Walmart.com considers this matter closed. However, Ms. [redacted] is welcome to contact us if she has any follow up questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com

Walmart.com received a Revdex.com complaint from [redacted] regarding her recent order. We thank you for the opportunity to address [redacted] concerns and appreciate the time she has taken to provide us with her feedback and comments.  After Walmart.com received [redacted] complaint,...

we reviewed her account and order history. On August 31, 2017,[redacted] ordered a number of items for home delivery. At the time an order is placed Walmart.com requests that an authorization hold to be put in place so that once the order has been fulfilled and shipped financial issues are avoided. This is also done to validate payment. Once the order has been fulfilled and shipped the card is charged against that authorization. IN [redacted] case the Walmart.com system did not release the authorization hold once the card was billed.  After [redacted] contacted Walmart.com she was told that the authorization would be released immediately. It took seven days for the authorization to be released. We have spoken to [redacted] and have processed a refund on the order as compensation for the poor service and delays she experienced in trying to get the credit back onto her credit card account. As such, Walmart.com considers this matter closed.  Again, we thank[redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific Time.    Sincerely,   Chris 
Walmart.com

Walmart.com received Mr. [redacted] additional rebuttal arising from his original Revdex.com complaint. Mr. [redacted] did not receive the refund on all the tires. Walmart processed the refund but due to a system error only one tire was refunded. Walmart has adjusted the price of the tires so that Mr. [redacted] will receive a refund for the additional three tires. Walmart also sent a $182.00 eGift card to Mr. [redacted] to reimburse the additional costs incurred for installation and diagnostics to find the tires were defective. Walmart.com considers this matter closed at this time. However, if either of you have any further questions or comments please feel free to contact us.  Sincerely, [redacted] Walmart.com

Complaint: [redacted]I am rejecting this response because: Walmart knew that battery was leaking and they made me to hang it to fedex. !!! That package was all in battery acid and I just trashed my jeans and tshirt. This customer service is not acceptable !Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
I responded to Walmart's most recent email on the matter in a timely manner and never received any further reply from them. I have the messages to prove this saved in my email account.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:I work at a job where a phone is not available to me at all during the day.. [redacted] did call once and leave a message and an email.. to which I emailed him back! But not several attempts to no without hearing back from me as he claims, because again, I did email him back hoping for a resolution.. I will email back again right after these message because again, I cannot use the phone during what most would call regular business hours.. Sincerely,[redacted]

Initial Business Response /* (1000, 10, 2015/11/19) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We confirmed that due to a system issue, a refund for her damaged order was not processed in a timely manner. The error has been addressed and a refund was processed on 11/5/15. For the inconvenience, I sent Ms. [redacted] a $50.00 eGift Card that can be used online or in the store. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com

Initial Business Response /* (1000, 10, 2016/01/13) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] in regards to his price match request. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After Walmart.com received Mr. [redacted]'s complaint, we reviewed his account and order history. We requested that Mr. [redacted] place a new order and provide us with the new order number. Mr. [redacted]'s new order was adjusted to reflect his original order price. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

[redacted] received a Revdex.com complaint from [redacted] regarding her refund request. We thank you for the opportunity to address [redacted] concerns and appreciate the time she has taken to provide us with her feedback and comments.After [redacted] received [redacted] complaint, we reviewed...

his account and order history. [redacted] order was from Direct Home Supplies, one of [redacted]’s Marketplace Retailers. When products are ordered from a Marketplace Retailer, all returns and refunds for products are handled through the specific retailer. Please note, we do provide contact information for each Marketplace Retailer on [redacted], and the customer is notified at the time of order that they are purchasing the item from the Marketplace Retailer. Additionally, the product description includes the specific Retailer’s Shipping and Return Policy. [redacted] ordered three cases of the Nellie & Joes Juice Key West Lemon Juice and only received one. She also advised the expiration date on the items she received expired on November 25, 2016. As a one-time courtesy we have refunded [redacted] for the entire order in the amount of $64.86 back onto her original method of payment.Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you very much for your attention to this issue.Sincerely, [redacted]

Complaint: [redacted]I am not totally rejecting this response because the matter was resolved. However, if you read over the notes from [redacted]. it took nearly a month to get someone from Walmart to contact me. A month? Really? She offered me a gift certificate which I told her I would never use. Nonetheless, it came via email and I find I can't even give it away to anyone.Sincerely,[redacted]

The complainants, a realtor and businesswoman respectively, have been clients of mine on several remodeling projects.  I had just completed a remodel of their [redacted], Phoenix, AZ.  I was given approval to design a 3-plex behind the 4-plex.  Phelan and Sacco decided...

to split the lot and change direction of lot.  A variance was required.  At the same time, I was hired to design plans for a single family home across the street at 2840 W Almeria.  Stephani wanted plans to be done immediately so they could submit to the City of Phoenix  after the variance on June 15th.  I offered at no additional charge to go to the hearing with them.  As a realtor Susan gathered all evidence of similar lots being split in the neighborhood to present to the city.  I did not have copies of that research.  I asked her to speak at the variance and she said no.  The single family home lot had a neighbor encroaching it after we had survey done.  A home could still be built on the lot.  I was never told to stop with the house plans. I told them that I could submit the plans on the Friday after the hearing before I went on vacation for 2 weeks.  They were visibly upset after the verdict.I stated that the hearing didn't go well, not that I wasn't prepared. I asked them to file an appeal, they stated they would call me that night.  I heard nothing. They also submitted a complaint to the Registrar of Contractors.  After review of my documentation the ROC denied their claim.  I did not ignore their calls.  After several texts and emails I told them I would have to get legal advice.  When we finally met, I presented them with the plans for both projects.  They could proceed with house and get an appeal for the 3-plex.  They chose to do neither.  I fulfilled my contract for design.  I feel I have gone above and beyond their-instructions and do not see the need to return any monies.  -I can provide further docuumentation. Sincerely,Bill M[redacted]
 .

The plans were not needed for the variance.  Had we waited to design the building until the variance, I would have brought the survey and proposed elevation to the hearing.  I did just that.  The design of the building was drawn so that my clients could proceed immediately after approval of the variance.  The committee decided that their request did not meet the city's criteria of 60' width on the property, we had 54'.  It was at my client's insistence that I have the plans ready to go after approval.  They could have appealed the decision, which in most instances is what happens on a first hearing.  They did not contact me to submit an appeal.  The only correspondence later that next week was to not build and return money for the drawings.  Upon my return they received the completed drawings if they chose to build later.  My time and expertise seem to have no bearing to my clients.  I should not bear the brunt of the City's decision because it didn't go their way.  If their logic is to be applied, then the surveyor should pay back his money.  All this is because I volunteered to help them.  I did my best.  There was no input on their part after they had done research on similar properties to the city.  I acted according to their instructions on design and assisted them in going for the variance.

Hello,
 
We so much appreciate you reaching out to inform us of a recent complaint about our business.  The member in question emailed us on 1/4/17 about his understandable confusion and frustration.  I called him the same day to settle the issue.
 
Our monthly...

memberships are automatically billed to our members' preferred payment method.  Members are aware of the policy that they are charged a $20 NSF fee whenever there is a payment default.  Please see attached scanned section of the Membership Agreement Form outlining this policy signed by the member in question when he signed up for a membership in 2008.  (Note that his membership dues have risen since signing up because he added a second person to his account).  
 
Snap Fitness offers the option to freeze your membership for up to three months of the year.  The policies outlined in the Membership Agreement Form and reiterated by our staff are as follows: 1) The member pays a $5+tax/month processing charge via automatic billing instead of normal membership dues; 2) The member's membership automatically resumes normal membership billing after the pre-determined duration of the freeze.  For October, November, and December 2016 this member's membership was on a freeze so he just paid $5+tax per month via automatic billing instead of his normal dues of $49.95+tax.  His payment method on file was declined on 12/1 when our system attempted to charge the third freeze fee because his card was reported lost or stolen.  When a payment gets declined the account automatically accrues the $20 NSF fee and our corporate office sends an automatic email to inform the member and prompt them to call, come in, or pay online.  This member claimed that he didn't receive this email in December.  It is very possible there was a technological glitch that we take full responsibility for.
 
Because the member didn't know his card was declined, he didn't pay off his balance or update his payment method.  On 1/1 the next automatic payment (for his $49.95+tax membership because his freeze was over) tried to process on the same card and was declined, accruing another $20 NSF fee.  He then received the automatic email informing him of the payment decline and was alarmed that his balance due was $99.24.  I called him that day to explain that this balance included the $5.39 December freeze fee + $20 NSF fee + $53.85 January membership dues + $20 NSF fee.
 
I suggested that we waive the two NSF fees, have him pay the remaining $59.24 to settle his account, and take this as an opportunity to remind him of that policy for the future so he could continue his monthly membership.  The member was not satisfied with this offer and firmly requested we waive his entire balance and cancel his membership immediately.  I complied, wanting to alleviate the frustration this member was experiencing and leave him with a positive customer service experience with Snap Fitness.   I waived our cancellation policy that requests 30 days written notice to cancel and immediately voided his balance and cancelled his membership.  See the attached emails we exchanged after this phone call.  The member sent his official written request to cancel, thanking me for immediately cancelling the membership without any further charges.  I replied apologizing again for the confusion and thanking him for his understanding.  My impression was that the member was very satisfied with the result.  I bent a lot of rules to ensure his satisfaction.
 
Please let me know if I can provide any more information regarding this complaint.  Thank you!
 
Megan H[redacted]
Facility Director | Snap Fitness Pullman
745 N Grand Ave.
(509) 334-7627
 
 
 
[redacted]DOCUMENTS REDACTED BY Revdex.com[redacted]

Initial Business Response /* (1000, 6, 2015/12/09) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After...

we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On November 13, 2015 Ms. [redacted] placed an order for a SCEPTRE LED Class 720P HDTV. When the order was placed, her payment was authorized in the amount of the order. Ms. [redacted] contacted us and requested to cancel the order. However the order was too far into processing and could not be canceled. The TV was shipped and Ms. [redacted] was charged for it. Since she was no longer interested in the order, a full refund has been issued for the amount that was collected. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com
Initial Consumer Rebuttal /* (3000, 8, 2015/12/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
That is not how it went. I placed my order it never got shipped I called them them the day it was suppose to arrive and they said my order was stuck in processing because there was a glitch in there system. At that point, they told me they would cancel it. I ordered the tv on the 13th was suppose to be at store on the 17th up until the 17th it still said processing so I called up and they said would cancel it.
The money instantly went back on my card. Then on the 19th the money was taken back off my card and I called they said they shipped the tv and I would have to wait for it to get to the store and call them back and could cancel it. A few days later it arrived at the store so I called them back like they said and then they told me I had to wait 2 weeks to show no one was going to pick it up.
I called a couple more times because I got a different story or excuse every time not only until I reported it to the Revdex.com did I get any kind of help. From the time I ordered the tv to having my money back took almost a month.
Final Business Response /* (4000, 10, 2015/12/30) */
Walmart.com received Ms. [redacted]'s additional rebuttal arising from her original Revdex.com complaint. We apologize for any inconvenience caused by this order. We tried to reach Ms. [redacted] several times at (XXX) XXX-XXXX and by email to discuss this matter but were unsuccessful. In light of these events, Walmart.com considers this matter closed but we encourage Ms. [redacted] to contact us directly if she needs further assistance.
Sincerely,
[redacted].
Walmart.com

Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his replacement/exchange request. We thank you for the opportunity to address Mr. [redacted]’s concerns and appreciate the time he has taken to provide us with his feedback and comments.After we received Mr. [redacted]’s...

complaint, we reviewed his Walmart.com account and order history. On November 24, 2016 Mr. [redacted] purchased the Nerf N-Strike Modulus ECS-10 Blaster for home delivery. We have spoken with Mr. [redacted] and he advised us that the Blaster has issues with darts jamming. Mr. [redacted] has contacted Nerf and has advised that Nerf is currently working to resolve the issue. As such, Walmart.com considers this matter closed.Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]Walmart.com

Initial Business Response /* (1000, 10, 2015/12/01) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] in regards to a refund request. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After Walmart.com received Mr. [redacted]'s complaint, we reviewed his account and order history. Our records indicate that his refund was delayed due to a system error. The erro has been addressed and Mr. [redacted] has been fully refunded for his order.
For the inconvenience, we sent Mr. [redacted] a $25 eGift card that can be used online or in the store. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Complaint: [redacted]I am rejecting this response because:Its not my financial institution that sent me a used data card number ,it should be the seller to refund me its on Wal-Mart. Sincerely,[redacted]