Snap Fitness

The complainant signed a membership where she also initialed next to the paragraph that states that she understood and would provide a prior 15 day cancellation notice in writing to the club.  Emails and phone calls are not accepted due to fraud occurrences and to ensure that the cancellation...

is completed.  Memberships are monthly so no refund would be given.  Due to indicating to us that she had moved, I did email her back that I am sorry that she felt I was rude to her and that I would accept her prior 15 day notice by phone.  Moreover, she would need to pay for October since she did miss the deadline.  Two times during our conversation on the phone I said I was sorry; that I have to follow the contract.  Furthermore, we have raised our prices twice since her becoming a member, but we did not raise her membership dues since she was a loyal member and long-time user.   August 2013 we were contacted by the State of Wisconsin to provide a copy of our membership agreement.  Our membership agreement has been approved by the state. Outcome:  Cancellation effective October 31, 2016.  I have already given her an apology that she thought I was rude on the phone. [redacted]
Owner

Walmart.com received a Revdex.com complaint from [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]’s concerns and appreciate the time she has taken to provide us with her feedback and comments.After we received Ms. [redacted]’s complaint, we reviewed...

her Walmart.com account and order history. On February 15, 2016, Ms. [redacted] placed an order for a Baker's Secret Non-Stick Broiler with Grill Top. Due to an error with the ad, Ms. [redacted] received the incorrect item. We do apologize for the inconvenience this has caused. We have escalated this over to our merchandising team to rectify the error. The ad was listed with the incorrect picture of the item. The ad has been updated with the correct picture. In the event of an error, Walmart.com may refuse or cancel any orders placed for that item in accordance with our Terms & Conditions. For the inconvenience, we have issued a refund for her order in the amount of $10.43. As such, Walmart.com considers this matter closed.Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific Time.Sincerely,
[redacted].
 
 
Walmart.com

Walmart.com received a [redacted] complaint from [redacted] in regards to her recent order.   We thank you for the opportunity to address [redacted] concerns and appreciate the time she has taken to provide us with her feedback and comments.After Walmart.com received [redacted] complaint, we reviewed...

her account and order history. Our records indicate that [redacted] order was processed and a tracking number was initiated but unfortunately, the information was never updated. As such, the item was likely lost in transit. We are very sorry for the difficulty and the conflicting information [redacted] received. A full refund for the order was issued on July 8, 2016 and a $25 eGift card was sent to her for the inconvenience. We are also addressing all of the coaching opportunities with our agents. Walmart.com considers this matter closed but [redacted] is welcome to contact us directly is she has any questions or concerns in the future. Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]Walmart.com

Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with...

her feedback and comments.After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On November 25, 2016, Ms. [redacted] placed an order for same day pick up at her local Walmart store. Unfortunately, the store did not have sufficient inventory in order to fulfill Ms. [redacted]’s order. On December 27, 2016 we sent Ms. [redacted] an email explaining why her order was cancelled and suggested a comparable item and that we would honor the original Black Friday price of  $298.00. We have not heard back from Ms. [redacted]. In order to provide the best resolution possible, we will need to speak with Ms. [redacted]. To best assist Ms. [redacted], I will need to speak with her. As such, Walmart.com considers this matter closed.Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]. Walmart.com

Initial Business Response /* (1000, 5, 2015/12/16) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her experience with Walmart.com. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. Ms. [redacted] attempted to place an order on our website. Unfortunately, the item Ms. [redacted] intended to buy sold out before she could place her order. As per our terms and conditions, merchandise is not reserved until an order is placed. We have attempted to contact Ms. [redacted] by phone and email and have not heard back. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] T.
Walmart.com

Initial Business Response /* (1000, 5, 2015/12/24) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On November 29, 2015, Ms. [redacted] placed an order for an Air Hogs Smash Bots Remote Control Robots. When our fulfillment center went to fulfill the order, the item was out of stock and the item was placed on backorder. We do apologize for the inconvenience this caused Ms. [redacted]. We contacted her and explained that this item would not be available again until next spring. We have refunded her order and issued a $15.00 eGift card for her inconvenience. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com

Initial Business Response /* (1000, 5, 2015/07/21) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After...

we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] advised that he received an incorrect item for his recent order for the Ozark Trail 6-Person Instant Cabin Tent. We thoroughly reviewed Mr. [redacted]'s Walmart.com account and due to his excessive return history, his account has been closed. Any future Walmart.com orders will be canceled. He will need to dispute the charges for his recent order. As such, Walmart.com considers this matter closed.
If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2015/07/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They keep on sending wrong items to me. Why would not I return it ?
Final Business Response /* (4000, 9, 2015/07/30) */
Walmart.com received Mr. [redacted]'s additional rebuttal arising from his original Revdex.com complaint. At this time, our resolution remains the same and there is nothing further we can provide. We do apologize for this. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted] L.
Walmart.com
Final Consumer Response /* (4200, 11, 2015/08/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Walmart ship me those with a Walmart.com tag
Attached. I'm not the one who is shipping those out. Where do I get a Walmart tag? They are responsible to pay me back

Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]’ concerns and appreciate the time she has taken to provide us with her feedback and comments.After...

we received Ms. [redacted]’ complaint, we reviewed her Walmart.com account and order history. Ms. [redacted]’ order was from Kuper llc, a third party Walmart Marketplace Seller. When products are ordered from a Marketplace Seller, all returns and refunds for products are handled through the specific Seller. Please note, we do provide contact information for each Marketplace Seller on walmart.com, and the customer is notified at the time of order that they are purchasing the item from the Marketplace Seller. Additionally, the product description includes the specific Seller’s Shipping and Return Policy.
We notified the Kuper llc support team about Ms. [redacted]’ concerns. On May 6, 2017, Ms. [redacted] placed an order for a Huntington 3-Piece sofa set. Unfortunately, this item was showing incorrect details on our site, and the order was cancelled. We sincerely apologize for the inconvenience this caused. On May 15, 2017 we spoke to Ms. [redacted] directly and apologized for her poor experience. We have addressed the needed coaching opportunities with our agents and provided Ms. [redacted] with a $20.00 eGift card for her difficulty. In light of this, Walmart.com considers this matter closedAgain, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]
Walmart.com

Initial Business Response /* (1000, 8, 2015/09/09) */
RE: [redacted]/Revdex.com Case
Walmart.com received Ms. [redacted]'s complaint regarding her TV order XXXXXXXXXXXXX. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have confirmed that Ms. [redacted]'s TV order was several months over our 90 day return window. On September 8, 2015, we spoke with Ms. [redacted] at (XXX) XXX-XXXX. We apologized for the inconvenience and explained these details. During our conversation, Ms. [redacted] advised her TV was already returned at a Walmart store and no longer needed assistance. We advised Ms. [redacted] to contact us if she still needed assistance. We have not heard back from her. In light of this, Walmart.com considers this matter closed. However, Ms. [redacted] is more than welcome to contact us if she still needs assistance.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]’s concerns and appreciate the time she has taken to provide us with her feedback and comments.After we received Ms. [redacted]’s complaint, we reviewed her...

Walmart.com account and order history. On June 23, 2016, Ms. [redacted] placed an order for a Mattress. Unfortunately, due to an error in processing, the order was not shipped and had to be cancelled. We apologize for any inconvenience that this has caused. Ms. [redacted] placed a second order for the Mattress on July 1, 2016. On July 6, we contacted Ms. [redacted], provided her with the updated tracking status for her new order, and issued a 20% discount for her difficulties. As such, Walmart.com considers this matter closed.Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted] Walmart.com

Walmart.com received a Revdex.com complaint from Ms. [redacted] in regards her recent orders. We thank you for the opportunity to address Ms. [redacted] concerns and appreciate the time she has taken to provide us with her feedback and comments.After Walmart.com received Ms. [redacted] complaint, we reviewed her account...

and order history. Our records show Ms. [redacted] contacted us on December 8, 2015 to request a refund for her order. In order to process the refund, we asked Ms. [redacted] to electronically sign a returns agreement, stating that she would return the merchandise to us with 45 days or she would be recharged. Our records indicate that the items have not been returned. On January 23, 2016, Ms. [redacted] for recharged for the order. Ms. [redacted] was advised to file a dispute with her financial institution for this charge. A refund was not issued via the dispute process so as a one-time courtesy, we have issued a refund to Ms. [redacted] for $68.31. As such, Walmart.com considers this matter closed.Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am - 5pm, Pacific Time. Sincerely, [redacted]Walmart.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Initial Business Response /* (1000, 5, 2015/07/09) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding the refund he has not received. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have attempted to reach Mr. [redacted] and we have not heard back. Due to his return history, his account has been closed. As such, any future orders will be canceled.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

This issue was resolved last month after looking into Mrs. [redacted] account and finding that the refund was processed, but due to the time of her surgery we also gave her a few extra months. Thank you for getting in contact with us. Sincerely, [redacted]...

[redacted]  |  Operations Manager  |  Snap Fitness[redacted]  |  Fort Atkinson, WI 53538[redacted]  *  [redacted]  [redacted]  [redacted] /[redacted]       [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.   Thank you very much for your assistance in this matter.Sincerely, [redacted]

Final Consumer Response /* (2000, 11, 2015/12/24) */
After 2+ hours on phone with store, they said that they don't provide a shipping label. I then emailed walmart.com, and they told me to print a label that you would print if you wanted to return the item. I tried that, and submitted the rebate....

Hope it's sufficient!
For now, you can close this case. Thanks!

Initial Business Response /* (1000, 15, 2016/03/11) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After...

Walmart.com received Mr. [redacted]'s complaint, we reviewed his account and order history. On February 2, 2016, Mr. [redacted] preordered Fire Emblem Fates for Nintendo 3DS. The street date for the video game was February 19, 2016 and was delivered to Mr. [redacted] on February 23, 2016. For the inconvenience caused to Mr. [redacted], we issued a $10 eGift Card. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] T.
Walmart.com
Initial Consumer Rebuttal /* (2000, 17, 2016/03/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Complaint: [redacted]I am rejecting this response because: Walmart was unable to arrange of the item to be picked up in a timely manner and I do not have the space to store the item. With the original item I was told to donate or dispose of the mattress, since the replacement was in the same condition and [redacted] could not arrange for pickup in a timely manner, the same was done with the replacement. In my last conversation with [redacted] I stated that I would like the full refund or an undamaged item. Also I noticed after my last call with Walmart.com that the papers that came with the item say to contact the manufacturer not Walmart for any issues, if a walmart.com  rep had told me this on any of my calls with them the manufacturer would have correct the issue, made me happy, and saved Walmart the cost of sending a new item, saved the Revdex.coms time by not having to read this. Shame on Walmart for wasting hours of our time.Sincerely,[redacted]

Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]‘ concerns and appreciate the time she has taken to provide us with her feedback and comments.After Walmart.com received Ms. [redacted]’ complaint, we...

reviewed her account and order history. Ms. [redacted] received The Pioneer Woman Country Garden 3-Piece Canister Set as a gift from her bridal registry. The set was missing one of the canisters. Ms. [redacted] wanted to process a return but when she asked to confirm the billing address for the order, she was not able to. The billing address of the order was the address for the customer who ordered the item for Ms. [redacted] as a gift. It is Walmart.com’s policy that gifts from a gift registry need to be returned to a local store for replacement or refund. Ms. [redacted] did follow the procedure and went to the local store to get a replacement. A replacement was not available at the local store and Ms. [redacted] received a refund for the item and had to reorder the item online. All this was too inconvenient for Ms. [redacted]. Based on Ms. [redacted]’ issue Walmart.com made an exception and refunded Ms. [redacted] the cost of the replacement order. As such, Walmart.com considers this matter closed.Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]Walmart.com

Initial Business Response /* (1000, 5, 2016/02/08) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his concerns with unauthorized payments. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After Walmart.com received Mr. [redacted]'s complaint, we reviewed his account and order history. Mr. [redacted] has informed us that there were several orders placed in July that he did not authorize. The orders were placed for same day pickup at his local Walmart store and have been picked up. Unfortunately, we will be unable to provide refunds for the orders and recommend that Mr. [redacted] discuss the charges with his financial institution. Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2016/02/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have contacted my financial in station and they said they I have to contact walmart.com and take care of the matter with them and paypal has told me the same thing. If I could at least get half of my money back on a walmart gift card I would be happy.
Final Business Response /* (4000, 9, 2016/02/15) */
Walmart.com received Mr. [redacted] additional rebuttal arising from his original Revdex.com complaint. We apologize for any misunderstanding with our prior response. We contacted Mr. [redacted] and reviewed the orders in question. The orders were placed for same day pickup at his local Walmart store and have been picked up. Unfortunately, we will be unable to provide refunds. In light of these events, Walmart.com considers this matter closed at this time.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (4200, 11, 2016/02/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My local walmart is located in springfield illinois XXXXX and I never picked anything up and I have been residing in springfield for over 3 years now.so I would still at least like a partial refund.