August 20, 2015Peggy Richardson Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: ** *** ** *** Dear MsRichardson:I have received your letter regarding ** *** concerns about the refund.I apologize for any inconvenience TJ Brackins experienced
Our records indicate that a refund was processedHe should receive it in the next days if he has not received it alreadyIf he has any questions, our Call Center can be reached at *** ***We appreciate having the opportunity to answer the complaint. Sincerely,James ** ***Director, Service OperationsJTM/rlb
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
November 16, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about her purchase.I apologize for any frustrationHowever, we are unable to
authorize a returnAs indicated in our return policy, bedding is not returnableThe return policy is available on our website and at our stores. According to our records, a store credit was authorized for the replacement of the mattressIf she still needs assistance, she can visit the store location nearest her and speak with the store management.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team
*** *** Revdex.com, Inc. NDelaware Street #2020 Indianapolis, IN 46204 RE: *** *** (#***) Dear Ms***: I have received your letter regarding *** ***’s complaint. I apologize for any frustration Mr*** may have experienced.I regret that at this time we do have any further information regarding the caseMr*** has been refunded in full and we look forward to providing great future serviceIf Mr*** has any further concerns our customer care team can be reached at 866-974-7344.We appreciate the opportunity to answer the complaint. Sincerely, Z.AN***
*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#12079554)
Dear Ms***:
I have received your letter regarding *** *** billing and collections issues
We apologize for the inconvenience and frustration Mr***
experiencedI have reached out to Mr*** on several occasions to discuss his refund, unfortunately all attempts were unsuccessfulIn order to a assist Mr*** he would need to contact the number left on his voicemail
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***
August 12, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about the dishwasher.I apologize for any inconvenience Ms***
experiencedWe were unable to locate a record of an order for a dishwasher installationIf she has a copy of an installation work order, we request that she forward a legible copy to our Incident Tracking department so that they can research her issue furtherThey can be reached at (317) 705-8654.We appreciate having the opportunity to answer the complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb
April 13, 2016 Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***:I have received your letter regarding *** *** concerns about her purchase.I apologize for any inconvenience *** *** experienced
However, we are unable to honor her requestsGiven the length of time that has passed since the purchase in May of 2015, there is no way to verify how any issues with the shelves may have occurredThe delivery invoice was signed indicating that the products were received in good condition.According to our records, a customer service representative recently emailed pdf copies of the owner’s manuals to *** ***.It is our understanding that the rebate card currently has a $balanceIf she believes this is incorrect, we recommend that she contact Cardholder Services at *** ***. We appreciate having the opportunity to respond to the complaint. Sincerely,Ryan ***Executive Team
August 8,
*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (# ***)
Dear Ms***:
I have received your letter regarding *** ***’s Warranty issues
I apologize for any inconvenience Mr***
experiencedWarrantech the warranty provider did issue Mr*** a store credit for the television on 09/02/Since then Mr*** has purchased another unit
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***
Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I would just like to ad that no one contacted me I finally had to call the store to find out the amount I was givenI have received my new refrig and so far am happy with itI would just like to say you guy need to think more about your costumersThis all when on way to long without any caring on your part
Regards,
*** ***
October 14, *** *** Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** *** (Case ID: ***) Dear Ms***: I have received your letter regarding *** ***’s concern about the
appliance purchaseI apologize for any frustration Ms*** has experienced Our rebate center processes rebates 30-days after deliveryMs***’s rebate was processed after her last delivery on 8/31/and received by our rebate center on 9/2/The $reward can be expected in 1-weeksThe tracking number for the rebate is *** which can be tracked on www.hhgregg.com We value our customers and appreciate the opportunity to answer the complaint Sincerely, Z.AN*** Executive Desk
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.] I paid too much for a refrigerator and warranty to have it not working properly
Regards,
*** ***
September 8, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding *** ***’s concerns about the xbox.I apologize for any inconvenience Ms***
experienceOur records indicate that a return was processedIf she has any questions, our call center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Today is May 18th and the dishwasher is still broken. The last technician was there on May 11th and stated that he had found the reason it was flooding my kitchen and replaced a part that should fix that issue, however I am not able to confirm this yet as the Control Board was bad and he had the wrong one to replace it with so again I am waiting on a part again (getting a new part has taken weeks or more every time in the past). Revdex.com - Please advise whether I should change this complaint to be against Frigidaire at this point. I think it is more than realistic to expect that they replace this thing after repair visits, taking months so far, that have not fixed it. I am still extremely disappointed in hhgregg for not assisting me in getting the manufacturer to replace this piece of garbage that they sold me, but since they apparently do not care, I am thinking I need to make a complaint against Frigidaire.Do I need to start a brand new complaint, or can we use this information to open a new one?Thank you,*** ***
July 29, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about his refrigerator.I apologize for any inconvenience Mr***
experiencedOur representative contacted the service plan administrator and was informed that the part needed for the repair was shipped overnightMr*** should receive a call to schedule service if he has not received a call alreadyIf he has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team
November 1, *** *** Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** *** (Case ID: ***) Dear Ms***: I have received your letter regarding *** ***s concern about
the appliance purchaseI apologize for any frustration *** *** has experienced After review, we have been unable to find information regarding a double oven purchase for *** ***While hhgregg does not use contractors for repair, the manufacturer will use approved servicer companies to send out techniciansWe ask that *** *** use this process for repairThe manufacturer covers the product for one year We value our customers and appreciate the opportunity to answer the complaint Sincerely, Z.AN*** Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Just got off the telephone with the credit card company (whom I can reach without a minute wait to speak with a real person) and there is no credit for the transaction showing up They still have it in dispute and advised me to reject the merchant's reply until I have the money credited to my account.I will be sending the substantiating emails from hhgregg to them showing that they would not be able to fulfill the order and not volunteering a refund.It is funny how you can debit my account in minutes, but cannot process the credit in almost a months time.Bottom line, I have no product and I am still showing a debit on my bank card for the purchase amount (and the replacement product cost me about $more than the one I purchased to start with)MERRY CHRISTMAS!
Regards,
*** ***
We apologize for any record discrepancies between the warranty company and Ms***The warranty administrator Warrantech provides a service scheduling phone lineWe ask that Ms*** please contact Warrantech at 877-456-
February 23, 2016RE: *** *** ** ***
Dear *** ***:I have received your letter regarding *** ***’ concerns about her washer.I apologize for any inconvenience *** *** experiencedWe regret that we are unable to offer a refund for the service planIt is our
understanding that a repair was scheduledIf she has any questions, the service plan administrator can be reached at (*** ***We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team
January 25, 2017*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about her order.I apologize for any inconvenience Ms*** experienced
We are strongly committed to providing the best in sales and service and we regret that we fell short of our goal in this instanceOur records indicate that her order was delivered on 1/If she has any issues that still need to be addressed, our call center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team
October 24, 2016*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:We have received your letter regarding *** ***’s concern about her warranty issue.We apologize for any inconvenience Ms*** encounteredOur
records indicate that the refund of all warranties has been processedThe checks should be received within days. In regards to the dishwasher repairs, we regret to inform that we are unable to fulfill Ms***’s request due to the fact that the repair was not authorized by the warranty.We appreciate the opportunity to address the complaintSincerely,Stephanie D* ** ***Executive Team
August 20, 2015Peggy Richardson Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: ** *** ** *** Dear MsRichardson:I have received your letter regarding ** *** concerns about the refund.I apologize for any inconvenience TJ Brackins experienced
Our records indicate that a refund was processedHe should receive it in the next days if he has not received it alreadyIf he has any questions, our Call Center can be reached at *** ***We appreciate having the opportunity to answer the complaint. Sincerely,James ** ***Director, Service OperationsJTM/rlb
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
November 16, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about her purchase.I apologize for any frustrationHowever, we are unable to
authorize a returnAs indicated in our return policy, bedding is not returnableThe return policy is available on our website and at our stores. According to our records, a store credit was authorized for the replacement of the mattressIf she still needs assistance, she can visit the store location nearest her and speak with the store management.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team
*** *** Revdex.com, Inc. NDelaware Street #2020 Indianapolis, IN 46204 RE: *** *** (#***) Dear Ms***: I have received your letter regarding *** ***’s complaint. I apologize for any frustration Mr*** may have experienced.I regret that at this time we do have any further information regarding the caseMr*** has been refunded in full and we look forward to providing great future serviceIf Mr*** has any further concerns our customer care team can be reached at 866-974-7344.We appreciate the opportunity to answer the complaint. Sincerely, Z.AN***
*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#12079554)
Dear Ms***:
I have received your letter regarding *** *** billing and collections issues
We apologize for the inconvenience and frustration Mr***
experiencedI have reached out to Mr*** on several occasions to discuss his refund, unfortunately all attempts were unsuccessfulIn order to a assist Mr*** he would need to contact the number left on his voicemail
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***
August 12, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about the dishwasher.I apologize for any inconvenience Ms***
experiencedWe were unable to locate a record of an order for a dishwasher installationIf she has a copy of an installation work order, we request that she forward a legible copy to our Incident Tracking department so that they can research her issue furtherThey can be reached at (317) 705-8654.We appreciate having the opportunity to answer the complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb
April 13, 2016 Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***:I have received your letter regarding *** *** concerns about her purchase.I apologize for any inconvenience *** *** experienced
However, we are unable to honor her requestsGiven the length of time that has passed since the purchase in May of 2015, there is no way to verify how any issues with the shelves may have occurredThe delivery invoice was signed indicating that the products were received in good condition.According to our records, a customer service representative recently emailed pdf copies of the owner’s manuals to *** ***.It is our understanding that the rebate card currently has a $balanceIf she believes this is incorrect, we recommend that she contact Cardholder Services at *** ***. We appreciate having the opportunity to respond to the complaint. Sincerely,Ryan ***Executive Team
August 8,
*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (# ***)
Dear Ms***:
I have received your letter regarding *** ***’s Warranty issues
I apologize for any inconvenience Mr***
experiencedWarrantech the warranty provider did issue Mr*** a store credit for the television on 09/02/Since then Mr*** has purchased another unit
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***
Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I would just like to ad that no one contacted me I finally had to call the store to find out the amount I was givenI have received my new refrig and so far am happy with itI would just like to say you guy need to think more about your costumersThis all when on way to long without any caring on your part
Regards,
*** ***
October 14, *** *** Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** *** (Case ID: ***) Dear Ms***: I have received your letter regarding *** ***’s concern about the
appliance purchaseI apologize for any frustration Ms*** has experienced Our rebate center processes rebates 30-days after deliveryMs***’s rebate was processed after her last delivery on 8/31/and received by our rebate center on 9/2/The $reward can be expected in 1-weeksThe tracking number for the rebate is *** which can be tracked on www.hhgregg.com We value our customers and appreciate the opportunity to answer the complaint Sincerely, Z.AN*** Executive Desk
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.] I paid too much for a refrigerator and warranty to have it not working properly
Regards,
*** ***
September 8, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding *** ***’s concerns about the xbox.I apologize for any inconvenience Ms***
experienceOur records indicate that a return was processedIf she has any questions, our call center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Today is May 18th and the dishwasher is still broken. The last technician was there on May 11th and stated that he had found the reason it was flooding my kitchen and replaced a part that should fix that issue, however I am not able to confirm this yet as the Control Board was bad and he had the wrong one to replace it with so again I am waiting on a part again (getting a new part has taken weeks or more every time in the past). Revdex.com - Please advise whether I should change this complaint to be against Frigidaire at this point. I think it is more than realistic to expect that they replace this thing after repair visits, taking months so far, that have not fixed it. I am still extremely disappointed in hhgregg for not assisting me in getting the manufacturer to replace this piece of garbage that they sold me, but since they apparently do not care, I am thinking I need to make a complaint against Frigidaire.Do I need to start a brand new complaint, or can we use this information to open a new one?Thank you,*** ***
July 29, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about his refrigerator.I apologize for any inconvenience Mr***
experiencedOur representative contacted the service plan administrator and was informed that the part needed for the repair was shipped overnightMr*** should receive a call to schedule service if he has not received a call alreadyIf he has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team
November 1, *** *** Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** *** (Case ID: ***) Dear Ms***: I have received your letter regarding *** ***s concern about
the appliance purchaseI apologize for any frustration *** *** has experienced After review, we have been unable to find information regarding a double oven purchase for *** ***While hhgregg does not use contractors for repair, the manufacturer will use approved servicer companies to send out techniciansWe ask that *** *** use this process for repairThe manufacturer covers the product for one year We value our customers and appreciate the opportunity to answer the complaint Sincerely, Z.AN*** Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Just got off the telephone with the credit card company (whom I can reach without a minute wait to speak with a real person) and there is no credit for the transaction showing up They still have it in dispute and advised me to reject the merchant's reply until I have the money credited to my account.I will be sending the substantiating emails from hhgregg to them showing that they would not be able to fulfill the order and not volunteering a refund.It is funny how you can debit my account in minutes, but cannot process the credit in almost a months time.Bottom line, I have no product and I am still showing a debit on my bank card for the purchase amount (and the replacement product cost me about $more than the one I purchased to start with)MERRY CHRISTMAS!
Regards,
*** ***
We apologize for any record discrepancies between the warranty company and Ms***The warranty administrator Warrantech provides a service scheduling phone lineWe ask that Ms*** please contact Warrantech at 877-456-
February 23, 2016RE: *** *** ** ***
Dear *** ***:I have received your letter regarding *** ***’ concerns about her washer.I apologize for any inconvenience *** *** experiencedWe regret that we are unable to offer a refund for the service planIt is our
understanding that a repair was scheduledIf she has any questions, the service plan administrator can be reached at (*** ***We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team
January 25, 2017*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about her order.I apologize for any inconvenience Ms*** experienced
We are strongly committed to providing the best in sales and service and we regret that we fell short of our goal in this instanceOur records indicate that her order was delivered on 1/If she has any issues that still need to be addressed, our call center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team
October 24, 2016*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:We have received your letter regarding *** ***’s concern about her warranty issue.We apologize for any inconvenience Ms*** encounteredOur
records indicate that the refund of all warranties has been processedThe checks should be received within days. In regards to the dishwasher repairs, we regret to inform that we are unable to fulfill Ms***’s request due to the fact that the repair was not authorized by the warranty.We appreciate the opportunity to address the complaintSincerely,Stephanie D* ** ***Executive Team