Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.] When The company sold the policy they only gave a brochure out and it did not have a lot of information on it at the timeThe brochure stated about replacement and damage and that is why I purchased the policy, what a wasteThe delivery driver gave a copy of the policy when the items were deliveredThanks for your assistance in this matter Revdex.com. I think a class action law suite and contacting the media about this issue may have a better result. I feel like a gypsy paving company just sold me furnitureI will not recommend this company to anyone in the future. Poor customer service has closed a lot of doors over the yearsI do not see a bright future for HHGregg
Regards,
*** ***
February 27, 2017*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** ** *** (# ***)Dear Ms***:We have received your letter regarding *** ***’s concern regarding her rebate. We apologize for any inconvenience and the delay Ms***
encounteredShe will be receiving another gift card within to days.We appreciate the opportunity to address the complaint.Sincerely,StephanieExecutive Team
June 30,
*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding *** ***’ concerns about her refrigerator.I apologize for any frustration Ms***
experiencedWe regret that we are unable to authorize a replacement or a returnAs indicated in our return policy, the return period is days from the date of purchase.According to our records, a delivery team visited Ms***’ home to check the water line connectionIf they were not able to resolve her issue, she will most likely need to schedule a service call. Most appliances come with a one-year parts and labor manufacturer’s warrantyThe manufacturer should be able to assist her with scheduling a service callSamsung can be reached at (800) 726-7864. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team
November 15,
*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding *** *** delivery issue
We apologize for the inconvenience and frustration
this may have caused Mr***Unfortunately we are not able to refund Mr*** the dispute amount
-Delivery was at no cost
-Dryer was not installed due to Mr*** having gas line not capped (which is also visible in the pictures took by the delivery team)
-Old units were removed
Mr*** did also sign off the delivery, indicating everything was fine, however we will issue Mr*** a $refund for the broken pipe
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***
January 28, 2016RE: *** *** ** *** Dear *** ***I have received your letter regarding *** *** concerns about the refrigerator.I apologize for any inconvenience *** *** experiencedOur records indicate that the refrigerator was returned. We appreciate
having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team
September 17, 2015RE: *** *** ** ***Dear *** ***I have received your letter regarding *** *** concerns about his range.I apologize for any inconvenience MrJovic experiencedWe regret that we are unable to authorize a refund for the rangeThe service plan he purchased is
administered through WarrantechThey have determined that the issue was caused by physical damage and not covered by the service plan.He may have the option to request a cancellation of the service plan coverageIf he would like to request a cancellation, we request that he fill out the enclosed form and mail it to the address listed at the bottom of the form.Our store is not responsible for abandoned propertyWe request that *** *** pick up the range within the next days. We appreciate having the opportunity to answer the complaint. Sincerely,James ** ***Director, Service OperationsEnclosure
September 16, 2015RE: *** *** ** *** Dear *** ***I have received your letter regarding *** *** concerns about her order.I apologize for any inconvenience *** *** experiencedThe DSdelivery service includes basic setup and a connection to a cable source
We regret that we are unable to offer the other installation services she requestedOur records indicate that a return was authorized.We appreciate having the opportunity to answer *** *** complaint. Sincerely,James ** ***Director, Service OperationsJTM/rlb
March 15, 2017*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:We have received your letter regarding *** ***’s concern about her washer.We apologize for any inconvenience Ms*** encounteredOur records indicate that a store credit was provided and used on invoice ***The new washer was delivered on 02/20/We hope the delivery process went smoothlyFor any further questions, our call center can be reached at (800)284-7344.We appreciate the opportunity to address the complaintSincerely,Stephanie D* ** ***Executive Team
April 5, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***
I have received your letter regarding Daniel *** concerns about the dishwasher.I apologize for any inconvenience Mr***
experiencedWe regret that we are unable to authorize a return or an exchange for the dishwasherOur representative contacted the service plan administrator and was informed that they scheduled serviceIf Mr*** has any questions, Warrantech can be reached at *** ***.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
HHGregg lies! I called my credit company and they received the purchase request and waiting for HHGregg to complete the transactionAlso if the transaction is automatic, why did I get a response stating I would get an Email(from HHGregg) telling me to wait for my pickup date emailI received to cancellation email the following TuesdayBottom line is HHGregg oversold the product
Regards,
*** ***
*** *** Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** *** (#***) Dear Ms***: I have received your letter regarding *** ***’s TV concern.I apologize for any inconvenience Ms*** may have experiencedAfter review, the
exchange for a new TV was completed on 12/20/under invoice ***We look forward to continuing to serve Ms***We appreciate having the opportunity to answer the complaintSincerely, Z.AN***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The response is unsatisfactory because the technician will not come out and fix the tvWhen HH Greg contacts him or when the warranty company contacts him - he tells them that I am the reason there are delaysI miss appointmentsThat is a lieI work from home every dayI am available for the repairHe keeps telling me that he has ordered partsThen they delivered parts but it was the wrong oneSo he re ordered but now it's on back orderAnd the part came in but I hurt my foot and can't walkIt's always a storyAlways an excuseWhen I ask for specifics as to when a part was ordered he tells me he isn't in the office so he doesn't knowIt's been more than monthsI paid for a television and a warranty in fullI'm asking simply for it to be repaired, as contractedNo one is advocating for meI feel dupedI can't get a new tvI can't get a refund for my warrantyAnd I can't get a repairI'm just totally screwed hereI have to keep calling and calling and following upNo one cares how the customer is being treated hereThis was a complete ripoffNever again will I shop at HH Greg or trust a warranty process.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** To Whom it May Concern,The problem of the delivery is no the longer the issue nor is it about the stoveThe issue is that when I arrived at the store and talked to the manager I was treated with such discuss and poor customer serviceTalking to the sales manager he told me that even though my prodcut was in the store they have the right to sell itThe product was paid for and I recieved a bill before the whole issue of me not getting the product all the togetherI told the sales manager that I made a complaint with you all and asked for the regional managers contact infoThe sales manager refused and said that I should make a complaint because that helps himRedirecting me to the company website for help.The way that I was treated was apauling the fact that someone comes to them with a problem they brush it offThen pass the buck by blaming the customer service department and then the delivery departmentThe point is that no one is taking responsibility for what they have doneTreating a paying customer like this is a real shame and this why they loose my bussinessI will take my money else where and now I only hope that the next customer does not get treated like I did
September 13,
*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# *** Dear Ms***:I have received your letter regarding *** ***’s concerns about her washer/dryer combo.I apologize for any
inconvenience Ms*** experiencedWe regret that we are unable to authorize a replacement.Our representative contacted the service plan administrator and was informed that parts were received and a service call was scheduledIf Ms*** has any questions, Warrantech can be reached at (877) 456-9643. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team
September 2, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***I have received your letter regarding William Lawrence’s concerns about the store credit.I apologize for any inconvenience Mr
*** experiencedIn the interest of good customer relations, we processed a refund in the amount of the store creditHe should receive it in the next days. We appreciate having the opportunity to answer the complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb
August 18,
*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding *** ***’s concerns about the store credit.I apologize for any inconvenience Mr***
experiencedOur records indicate that our Vendor Relations department offered a comparable model (model UN60J65200) as a replacementIf he has any questions, our Vendor Relations department can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. However, I am only doing this because further pursuit of the matter will take time and energy I do not haveThe clear intent of the warranty was not honored and I ask that the Revdex.com look into this further to prevent future hhgregg customers from the same dishonest business practices.The warranty promises a replacement dishwasher if the same issue cannot be repaired after three attemptsThey attempted to fix the same issue three times before finally diagnosing the problem (a broken pump)There was a fourth visit made to replace the pump, and I had requested a fifth service call for the same issueWarrantech never sent out a repair person and didn't bother to even contact me to say why until I called again two weeks later.The reason the warranty was canceled was because Warrentech had spent more on the repair of the dishwasher than its value (a condition found in the fine print) but the only reason the repair costs were so high was because they continued to send repair technicians who could not fix the problem until the fourth visit and this fix (a new pump) only lasted for two months.hhgregg is saying that they are powerless in the matter and must accept Warrentech's decision not to honor the warranty; this is a poor excuse since hhgregg is responsible for choosing their vendor and the language of their contracts and can certainly pressure Warrantech to honor their warranty in all cases or choose another vendor who will. Regards,
*** ***
August 12, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear MsRichardson:I have received your letter regarding *** ***’s concerns about the refunds. I apologize for any inconvenience Ms***
experiencedOur records indicate that the refund checks were processedShe should receive them in the next 5-business days if she has not received them alreadyWe regret the delay.We appreciate having the opportunity to answer the complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that while the particular response is far from satisfactory, I would like to close this complaint as resolved.As soon as I received notice through the Revdex.com that nothing more could be done, I contacted hh gregg's corporate Facebook page and within just a few hours, a very helpful woman named Tiesha responded and had gotten WarranTech to issue us a credit to replace our couchAs of today, we confirmed with our local store that we have a credit on file which covers the full purchase price of our damaged couchI would like to thank Tiesha for helping us resolve our problem and I hope hh gregg utilizes more people like her to resolve customer problems in the futureHer customer service skills are outstanding!
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.] When The company sold the policy they only gave a brochure out and it did not have a lot of information on it at the timeThe brochure stated about replacement and damage and that is why I purchased the policy, what a wasteThe delivery driver gave a copy of the policy when the items were deliveredThanks for your assistance in this matter Revdex.com. I think a class action law suite and contacting the media about this issue may have a better result. I feel like a gypsy paving company just sold me furnitureI will not recommend this company to anyone in the future. Poor customer service has closed a lot of doors over the yearsI do not see a bright future for HHGregg
Regards,
*** ***
February 27, 2017*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** ** *** (# ***)Dear Ms***:We have received your letter regarding *** ***’s concern regarding her rebate. We apologize for any inconvenience and the delay Ms***
encounteredShe will be receiving another gift card within to days.We appreciate the opportunity to address the complaint.Sincerely,StephanieExecutive Team
June 30,
*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding *** ***’ concerns about her refrigerator.I apologize for any frustration Ms***
experiencedWe regret that we are unable to authorize a replacement or a returnAs indicated in our return policy, the return period is days from the date of purchase.According to our records, a delivery team visited Ms***’ home to check the water line connectionIf they were not able to resolve her issue, she will most likely need to schedule a service call. Most appliances come with a one-year parts and labor manufacturer’s warrantyThe manufacturer should be able to assist her with scheduling a service callSamsung can be reached at (800) 726-7864. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team
November 15,
*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding *** *** delivery issue
We apologize for the inconvenience and frustration
this may have caused Mr***Unfortunately we are not able to refund Mr*** the dispute amount
-Delivery was at no cost
-Dryer was not installed due to Mr*** having gas line not capped (which is also visible in the pictures took by the delivery team)
-Old units were removed
Mr*** did also sign off the delivery, indicating everything was fine, however we will issue Mr*** a $refund for the broken pipe
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***
January 28, 2016RE: *** *** ** *** Dear *** ***I have received your letter regarding *** *** concerns about the refrigerator.I apologize for any inconvenience *** *** experiencedOur records indicate that the refrigerator was returned. We appreciate
having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team
September 17, 2015RE: *** *** ** ***Dear *** ***I have received your letter regarding *** *** concerns about his range.I apologize for any inconvenience MrJovic experiencedWe regret that we are unable to authorize a refund for the rangeThe service plan he purchased is
administered through WarrantechThey have determined that the issue was caused by physical damage and not covered by the service plan.He may have the option to request a cancellation of the service plan coverageIf he would like to request a cancellation, we request that he fill out the enclosed form and mail it to the address listed at the bottom of the form.Our store is not responsible for abandoned propertyWe request that *** *** pick up the range within the next days. We appreciate having the opportunity to answer the complaint. Sincerely,James ** ***Director, Service OperationsEnclosure
September 16, 2015RE: *** *** ** *** Dear *** ***I have received your letter regarding *** *** concerns about her order.I apologize for any inconvenience *** *** experiencedThe DSdelivery service includes basic setup and a connection to a cable source
We regret that we are unable to offer the other installation services she requestedOur records indicate that a return was authorized.We appreciate having the opportunity to answer *** *** complaint. Sincerely,James ** ***Director, Service OperationsJTM/rlb
March 15, 2017*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:We have received your letter regarding *** ***’s concern about her washer.We apologize for any inconvenience Ms*** encounteredOur records indicate that a store credit was provided and used on invoice ***The new washer was delivered on 02/20/We hope the delivery process went smoothlyFor any further questions, our call center can be reached at (800)284-7344.We appreciate the opportunity to address the complaintSincerely,Stephanie D* ** ***Executive Team
April 5, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***
I have received your letter regarding Daniel *** concerns about the dishwasher.I apologize for any inconvenience Mr***
experiencedWe regret that we are unable to authorize a return or an exchange for the dishwasherOur representative contacted the service plan administrator and was informed that they scheduled serviceIf Mr*** has any questions, Warrantech can be reached at *** ***.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
HHGregg lies! I called my credit company and they received the purchase request and waiting for HHGregg to complete the transactionAlso if the transaction is automatic, why did I get a response stating I would get an Email(from HHGregg) telling me to wait for my pickup date emailI received to cancellation email the following TuesdayBottom line is HHGregg oversold the product
Regards,
*** ***
*** *** Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** *** (#***) Dear Ms***: I have received your letter regarding *** ***’s TV concern.I apologize for any inconvenience Ms*** may have experiencedAfter review, the
exchange for a new TV was completed on 12/20/under invoice ***We look forward to continuing to serve Ms***We appreciate having the opportunity to answer the complaintSincerely, Z.AN***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The response is unsatisfactory because the technician will not come out and fix the tvWhen HH Greg contacts him or when the warranty company contacts him - he tells them that I am the reason there are delaysI miss appointmentsThat is a lieI work from home every dayI am available for the repairHe keeps telling me that he has ordered partsThen they delivered parts but it was the wrong oneSo he re ordered but now it's on back orderAnd the part came in but I hurt my foot and can't walkIt's always a storyAlways an excuseWhen I ask for specifics as to when a part was ordered he tells me he isn't in the office so he doesn't knowIt's been more than monthsI paid for a television and a warranty in fullI'm asking simply for it to be repaired, as contractedNo one is advocating for meI feel dupedI can't get a new tvI can't get a refund for my warrantyAnd I can't get a repairI'm just totally screwed hereI have to keep calling and calling and following upNo one cares how the customer is being treated hereThis was a complete ripoffNever again will I shop at HH Greg or trust a warranty process.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** To Whom it May Concern,The problem of the delivery is no the longer the issue nor is it about the stoveThe issue is that when I arrived at the store and talked to the manager I was treated with such discuss and poor customer serviceTalking to the sales manager he told me that even though my prodcut was in the store they have the right to sell itThe product was paid for and I recieved a bill before the whole issue of me not getting the product all the togetherI told the sales manager that I made a complaint with you all and asked for the regional managers contact infoThe sales manager refused and said that I should make a complaint because that helps himRedirecting me to the company website for help.The way that I was treated was apauling the fact that someone comes to them with a problem they brush it offThen pass the buck by blaming the customer service department and then the delivery departmentThe point is that no one is taking responsibility for what they have doneTreating a paying customer like this is a real shame and this why they loose my bussinessI will take my money else where and now I only hope that the next customer does not get treated like I did
September 13,
*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# *** Dear Ms***:I have received your letter regarding *** ***’s concerns about her washer/dryer combo.I apologize for any
inconvenience Ms*** experiencedWe regret that we are unable to authorize a replacement.Our representative contacted the service plan administrator and was informed that parts were received and a service call was scheduledIf Ms*** has any questions, Warrantech can be reached at (877) 456-9643. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team
September 2, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***I have received your letter regarding William Lawrence’s concerns about the store credit.I apologize for any inconvenience Mr
*** experiencedIn the interest of good customer relations, we processed a refund in the amount of the store creditHe should receive it in the next days. We appreciate having the opportunity to answer the complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb
August 18,
*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding *** ***’s concerns about the store credit.I apologize for any inconvenience Mr***
experiencedOur records indicate that our Vendor Relations department offered a comparable model (model UN60J65200) as a replacementIf he has any questions, our Vendor Relations department can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. However, I am only doing this because further pursuit of the matter will take time and energy I do not haveThe clear intent of the warranty was not honored and I ask that the Revdex.com look into this further to prevent future hhgregg customers from the same dishonest business practices.The warranty promises a replacement dishwasher if the same issue cannot be repaired after three attemptsThey attempted to fix the same issue three times before finally diagnosing the problem (a broken pump)There was a fourth visit made to replace the pump, and I had requested a fifth service call for the same issueWarrantech never sent out a repair person and didn't bother to even contact me to say why until I called again two weeks later.The reason the warranty was canceled was because Warrentech had spent more on the repair of the dishwasher than its value (a condition found in the fine print) but the only reason the repair costs were so high was because they continued to send repair technicians who could not fix the problem until the fourth visit and this fix (a new pump) only lasted for two months.hhgregg is saying that they are powerless in the matter and must accept Warrentech's decision not to honor the warranty; this is a poor excuse since hhgregg is responsible for choosing their vendor and the language of their contracts and can certainly pressure Warrantech to honor their warranty in all cases or choose another vendor who will. Regards,
*** ***
August 12, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear MsRichardson:I have received your letter regarding *** ***’s concerns about the refunds. I apologize for any inconvenience Ms***
experiencedOur records indicate that the refund checks were processedShe should receive them in the next 5-business days if she has not received them alreadyWe regret the delay.We appreciate having the opportunity to answer the complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that while the particular response is far from satisfactory, I would like to close this complaint as resolved.As soon as I received notice through the Revdex.com that nothing more could be done, I contacted hh gregg's corporate Facebook page and within just a few hours, a very helpful woman named Tiesha responded and had gotten WarranTech to issue us a credit to replace our couchAs of today, we confirmed with our local store that we have a credit on file which covers the full purchase price of our damaged couchI would like to thank Tiesha for helping us resolve our problem and I hope hh gregg utilizes more people like her to resolve customer problems in the futureHer customer service skills are outstanding!
Regards,
*** ***