Southern Appalachian Auto, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** Even with replacement parts the display panel doesn't work! This TV is a lemon and needs to be replaced *** is a very poor excuse for a warranty service I recommend not purchasing anything from HH Gregg and using ***!!!!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.] When The company sold the policy they only gave a brochure out and it did not have a lot of information on it at the timeThe brochure stated about replacement and damage and that is why I purchased the policy, what a wasteThe delivery driver gave a copy of the policy when the items were deliveredThanks for your assistance in this matter Revdex.com. I think a class action law suite and contacting the media about this issue may have a better result. I feel like a gypsy paving company just sold me furnitureI will not recommend this company to anyone in the future. Poor customer service has closed a lot of doors over the yearsI do not see a bright future for HHGregg
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

October 1, 2015RE: *** *** ** *** Dear Ms***I have received your letter regarding *** *** concerns about the order.I apologize for any frustration Ms*** experiencedWe regret that we are unable to honor her requestOur records indicate that our Call Center
processed a gift card as an apology for the inconvenience.We appreciate having the opportunity to answer the complaint. Sincerely,James ** ***Director, Service Operations

February 08,
*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I apologize that we are not able to assist Ms*** in figuring out how to easy clean (self clean) the rangeLG has listed this particular model as being easy cleaning, therefore at this time we are directing Ms*** to LG where she may speak with someone in regards to the easy cleaning function
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***
Customer Relations Department

June 30,
*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding *** ***’ concerns about her refrigerator.I apologize for any frustration Ms***
experiencedWe regret that we are unable to authorize a replacement or a returnAs indicated in our return policy, the return period is days from the date of purchase.According to our records, a delivery team visited Ms***’ home to check the water line connectionIf they were not able to resolve her issue, she will most likely need to schedule a service call. Most appliances come with a one-year parts and labor manufacturer’s warrantyThe manufacturer should be able to assist her with scheduling a service callSamsung can be reached at (800) 726-7864. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

May 6, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ***Dear *** ***I have received your letter regarding *** *** concerns about the discount code.I apologize for any frustration *** *** experiencedThere
was an issue with the system that resulted in his email address being deleted from the rewards programOur Marketing department has resolved the issueA representative from our corporate office attempted to contact *** ***.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

September 28,
*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding Ms*** Installation
I apologize for any inconvenience Ms*** experiencedI contacted the installer (*** ***) and informed them as to what’s going on with Ms*** dishwasher drain hoseMs*** will receive a call from *** *** today to schedule a Technician out to her home
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***
Executive Team

December 27, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** ** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about her television.I apologize for any inconvenience Ms*** experienced
We regret to inform that we are unable to authorize a refundAs indicated in our return policy, damaged products are not eligible for returnGiven that our personnel did not deliver the television and no damage was reported before it left the store, there is no way to determine how any damage may have occurred.We appreciate having the opportunity to answer the complaint. Sincerely,Stephanie D* ** ***Executive Team

September 17, 2015RE: *** *** ** ***Dear *** ***I have received your letter regarding *** *** concerns about his range.I apologize for any inconvenience MrJovic experiencedWe regret that we are unable to authorize a refund for the rangeThe service plan he purchased is
administered through WarrantechThey have determined that the issue was caused by physical damage and not covered by the service plan.He may have the option to request a cancellation of the service plan coverageIf he would like to request a cancellation, we request that he fill out the enclosed form and mail it to the address listed at the bottom of the form.Our store is not responsible for abandoned propertyWe request that *** *** pick up the range within the next days. We appreciate having the opportunity to answer the complaint. Sincerely,James ** ***Director, Service OperationsEnclosure

March 15, 2017*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** * *** (# ***)Dear Ms***:We have received your letter regarding *** ***’s purchase.We apologize for any inconvenience Ms*** encounteredOur records indicate
that there was an exchanged processed The new refrigerator was delivered on 03/13/We hope the delivery process went smoothlyFor further questions, our call center can be reached at (877)456-9643.We appreciate the opportunity to address the complaintSincerely,Stephanie D* ** ***Executive Team

September 13,
*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# *** Dear Ms***:I have received your letter regarding *** ***’s concerns about her washer/dryer combo.I apologize for any
inconvenience Ms*** experiencedWe regret that we are unable to authorize a replacement.Our representative contacted the service plan administrator and was informed that parts were received and a service call was scheduledIf Ms*** has any questions, Warrantech can be reached at (877) 456-9643. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

March 3, 2017*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:We have received your letter regarding Ms***’s concern about her purchase.We apologize for any inconvenience Mr*** encounteredWe regret to
inform that we are unable to fulfill her requestOur records indicate that purchase made was a clearance itemClearance includes “open-box” product that could show minor to moderate signs of use that affect appearance, but have no impact on performanceAdditionally, original packaging is typically not present, and nonessential parts or accessories might by missingThe above factors mentioned are accounted for in the product savingsFor the missing parts, the manufacturer can be contactApple can be reached at (800)676-for further assistance.We appreciate the opportunity to address the complaintSincerely,Stephanie D* ** ***Executive Team

March 15, 2017*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:We have received your letter regarding *** ***’s concern about her washer.We apologize for any inconvenience Ms*** encounteredOur records indicate that a store credit was provided and used on invoice ***The new washer was delivered on 02/20/We hope the delivery process went smoothlyFor any further questions, our call center can be reached at (800)284-7344.We appreciate the opportunity to address the complaintSincerely,Stephanie D* ** ***Executive Team

May 19, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear Ms***:I have received your letter regarding *** ***’s claim of damage.I apologize for any frustration Mr*** experienced
We forwarded his claim of damage to the appropriate personnelIt is our understanding that a representative should contact him within the next business days.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I cannot yet accept any resolution because there hasn't been one I accept that this business had contacted me, and is trying to gather information I will await further contact from the business
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** *** I was was absolutely referred to A&E! They would not come out without a warranty claim numberThis has been going on for four weeksThis entire process is a SCAM and I happen to be a victim of such SCAMIt has been unfortunate that I had to speak with a corporate customer service repSo the information that the Revdex.com received is another, unfortunate, deceitful responseI appreciate what the Revdex.com has investigated but you all are getting the same runaround that I've gottenSomeone in Corporate has reached out and after her assistance, she couldn't get A&E to come out for the repair eitherThan you

August 25, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your follletter regarding *** ***’s concerns about his dryer.We regret his continued disappointmentOur records indicate that a store credit was issued for the replacement of the dryerWe regret that we are unable to offer reimbursement for laundry expensesIf he has any questions, Warrantech can be reached at (877) 456-9643. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

*** *** Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** *** (#***) Dear Ms***: I have received your letter regarding *** ***’s TV concern.I apologize for any inconvenience Ms*** may have experiencedAfter review, the
exchange for a new TV was completed on 12/20/under invoice ***We look forward to continuing to serve Ms***We appreciate having the opportunity to answer the complaintSincerely, Z.AN***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that while the particular response is far from satisfactory, I would like to close this complaint as resolved.As soon as I received notice through the Revdex.com that nothing more could be done, I contacted hh gregg's corporate Facebook page and within just a few hours, a very helpful woman named Tiesha responded and had gotten WarranTech to issue us a credit to replace our couchAs of today, we confirmed with our local store that we have a credit on file which covers the full purchase price of our damaged couchI would like to thank Tiesha for helping us resolve our problem and I hope hh gregg utilizes more people like her to resolve customer problems in the futureHer customer service skills are outstanding!
Regards,
*** ***