April 5, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** ***Dear *** ***:I have received your follletter regarding *** *** concerns about the rebate.We regret her continued disappointmentHowever, we stand by our previous response.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team
March 15, 2017*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** * *** (# ***)Dear Ms***:We have received your letter regarding *** ***’s purchase.We apologize for any inconvenience Ms*** encounteredOur records indicate
that there was an exchanged processed The new refrigerator was delivered on 03/13/We hope the delivery process went smoothlyFor further questions, our call center can be reached at (877)456-9643.We appreciate the opportunity to address the complaintSincerely,Stephanie D* ** ***Executive Team
December 27, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** ** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about her television.I apologize for any inconvenience Ms*** experienced
We regret to inform that we are unable to authorize a refundAs indicated in our return policy, damaged products are not eligible for returnGiven that our personnel did not deliver the television and no damage was reported before it left the store, there is no way to determine how any damage may have occurred.We appreciate having the opportunity to answer the complaint. Sincerely,Stephanie D* ** ***Executive Team
Dear Ms***:
I have received your letter regarding *** *** issue
We apologize for any inconvenience Ms*** is experiencing with her fridgeAt this time Ms*** is currently under a manufacture warrantyTherefore all issues that require service from a technician are covered by SamsungWe ask that Ms*** *** Contacts Samsung for all questions and or all service calls
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***
Revdex.com:After reviewing the update provided by HH Gregg I find the response from Mr*** unacceptable for the following reasons :His response implies no commitment to resolving the issue. In fact, his response is almost verbatim what I have been told already, not once but twice, by store personnel. Forwarding a request to finance that the no interest offer be extended has not produced results in the past - why will this time be any different? Saying that you have forwarded a request is not the same as saying he has instructed or directed finance to apply the interest free promotion to the account. He does not even acknowledge that it should have been applied. Does finance have the ability to deny his request and what if they do?He indicates that it will still take the company another two months to fix this issue - they have already had months to fix this. I requested it be resolved within days from the date of my complaint. Does he not have the authority to expedite this issue or consider it worth expediting given the length of time it has drug on. Why can't this be resolved before my next statement is issued?MrMontgomery makes no mention of crediting the interest accrued to date. Is he assuming that will happen?
Regards,*** ***
William Merz
February 8, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***:I have received your recent letter regarding *** *** concerns about the refund.I apologize for any inconvenience *** ***
experiencedOur records indicate that a refund for the order was processedIn the interest of good customer relations, we are offering a one-time reimbursement of a $bank feeShe should receive the reimbursement in the next days. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** *** I was was absolutely referred to A&E! They would not come out without a warranty claim numberThis has been going on for four weeksThis entire process is a SCAM and I happen to be a victim of such SCAMIt has been unfortunate that I had to speak with a corporate customer service repSo the information that the Revdex.com received is another, unfortunate, deceitful responseI appreciate what the Revdex.com has investigated but you all are getting the same runaround that I've gottenSomeone in Corporate has reached out and after her assistance, she couldn't get A&E to come out for the repair eitherThan you
August 25, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your follletter regarding *** ***’s concerns about his dryer.We regret his continued disappointmentOur records indicate that a store credit was issued for the replacement of the dryerWe regret that we are unable to offer reimbursement for laundry expensesIf he has any questions, Warrantech can be reached at (877) 456-9643. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team
September 28,
*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding Ms*** Installation
I apologize for any inconvenience Ms*** experiencedI contacted the installer (*** ***) and informed them as to what’s going on with Ms*** dishwasher drain hoseMs*** will receive a call from *** *** today to schedule a Technician out to her home
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***
Executive Team
May 6, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ***Dear *** ***I have received your letter regarding *** *** concerns about the discount code.I apologize for any frustration *** *** experiencedThere
was an issue with the system that resulted in his email address being deleted from the rewards programOur Marketing department has resolved the issueA representative from our corporate office attempted to contact *** ***.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team
March 3, 2017*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:We have received your letter regarding Ms***’s concern about her purchase.We apologize for any inconvenience Mr*** encounteredWe regret to
inform that we are unable to fulfill her requestOur records indicate that purchase made was a clearance itemClearance includes “open-box” product that could show minor to moderate signs of use that affect appearance, but have no impact on performanceAdditionally, original packaging is typically not present, and nonessential parts or accessories might by missingThe above factors mentioned are accounted for in the product savingsFor the missing parts, the manufacturer can be contactApple can be reached at (800)676-for further assistance.We appreciate the opportunity to address the complaintSincerely,Stephanie D* ** ***Executive Team
March 7, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** ***
Dear *** ***I have received your letter regarding *** *** concerns about the store credit.I apologize for any inconvenience ***
*** experiencedThe service plan covers the product onlyIt does not cover delivery or sales tax and cannot be transferred to a replacement productAs indicated in the Terms and Conditions for the service plan, once a store credit for the replacement is authorized, the coverage is deemed fulfilled.Our Vendor Relations department reinstated the expired store credit on invoice 0031-The credit expires in days, after which time, we will no longer be able to offer store credit for the replacement of the washerFor further assistance, she can visit the store location nearest her and speak with the manager. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team
May 19, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear Ms***:I have received your letter regarding *** ***’s claim of damage.I apologize for any frustration Mr*** experienced
We forwarded his claim of damage to the appropriate personnelIt is our understanding that a representative should contact him within the next business days.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I cannot yet accept any resolution because there hasn't been one I accept that this business had contacted me, and is trying to gather information I will await further contact from the business
Regards,
*** ***
March 9, 2016 Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***
I have received your letter regarding *** *** concerns about her account.I apologize for any misunderstandingWe regret that our
representatives do not have access to accounts and are not authorized to make changesSynchrony is the administrator of the hhgregg cardIf she has any questions about her account, Synchrony can be reached at (800) 333-1071. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
They did call me and said the reason that they had failed to resolve repair issue is because I had not responded to themThis is not trueI have each email and voicemail they sent me telling me they were working on it They have now started the claim all over again with different repair co coming out next week to see what part I need and then order it Of course this much was previously done in augustI won't accept their response until my fridge is actually fixedI appreciate your assistance as I dont believe hhgregg would've done anything but for your intervention.
Regards,
*** ***
August 5, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear MsRichardson:I have received your letter regarding *** ***’s concerns about the order.I apologize for any inconvenience Mr*** experiencedThe
model he ordered is on backorder through the manufacturerOur store personnel canceled the order and processed a refundHe should receive it in the next few business days if he has not received it alreadyIf he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team
February 2, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***:I have received your follletter regarding *** *** concerns about the rebate.We regret his continued disappointment Regular store gift cards that are purchased by a customer do not expireHowever, different guidelines apply to promotional rebate cards because a customer receives them as a result of purchasing a product or delivery.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team
*** *** Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding Ms*** *** customer service issue
Ms*** was issued a full refund in the amount of
$on 12/01/The confirmation for Ms*** refund is As of 12/05/Ms*** account should reflect the credit amount
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***
November 29,
*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding *** *** delivery issue
We apologize for the inconvenience Mr*** is
currently experiencingBecause they purchase was made in store, Mr*** would have to return to that location so that an incident claim can be openedDelivery is covered through a third party, therefore hhGregg would not handle it directly, but the manager would need to open a claimWe also advise Mr*** to provide pictures as well if available
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***
April 5, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** ***Dear *** ***:I have received your follletter regarding *** *** concerns about the rebate.We regret her continued disappointmentHowever, we stand by our previous response.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team
March 15, 2017*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** * *** (# ***)Dear Ms***:We have received your letter regarding *** ***’s purchase.We apologize for any inconvenience Ms*** encounteredOur records indicate
that there was an exchanged processed The new refrigerator was delivered on 03/13/We hope the delivery process went smoothlyFor further questions, our call center can be reached at (877)456-9643.We appreciate the opportunity to address the complaintSincerely,Stephanie D* ** ***Executive Team
December 27, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** ** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about her television.I apologize for any inconvenience Ms*** experienced
We regret to inform that we are unable to authorize a refundAs indicated in our return policy, damaged products are not eligible for returnGiven that our personnel did not deliver the television and no damage was reported before it left the store, there is no way to determine how any damage may have occurred.We appreciate having the opportunity to answer the complaint. Sincerely,Stephanie D* ** ***Executive Team
Dear Ms***:
I have received your letter regarding *** *** issue
We apologize for any inconvenience Ms*** is experiencing with her fridgeAt this time Ms*** is currently under a manufacture warrantyTherefore all issues that require service from a technician are covered by SamsungWe ask that Ms*** *** Contacts Samsung for all questions and or all service calls
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***
Revdex.com:After reviewing the update provided by HH Gregg I find the response from Mr*** unacceptable for the following reasons :His response implies no commitment to resolving the issue. In fact, his response is almost verbatim what I have been told already, not once but twice, by store personnel. Forwarding a request to finance that the no interest offer be extended has not produced results in the past - why will this time be any different? Saying that you have forwarded a request is not the same as saying he has instructed or directed finance to apply the interest free promotion to the account. He does not even acknowledge that it should have been applied. Does finance have the ability to deny his request and what if they do?He indicates that it will still take the company another two months to fix this issue - they have already had months to fix this. I requested it be resolved within days from the date of my complaint. Does he not have the authority to expedite this issue or consider it worth expediting given the length of time it has drug on. Why can't this be resolved before my next statement is issued?MrMontgomery makes no mention of crediting the interest accrued to date. Is he assuming that will happen?
Regards,*** ***
William Merz
February 8, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***:I have received your recent letter regarding *** *** concerns about the refund.I apologize for any inconvenience *** ***
experiencedOur records indicate that a refund for the order was processedIn the interest of good customer relations, we are offering a one-time reimbursement of a $bank feeShe should receive the reimbursement in the next days. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** *** I was was absolutely referred to A&E! They would not come out without a warranty claim numberThis has been going on for four weeksThis entire process is a SCAM and I happen to be a victim of such SCAMIt has been unfortunate that I had to speak with a corporate customer service repSo the information that the Revdex.com received is another, unfortunate, deceitful responseI appreciate what the Revdex.com has investigated but you all are getting the same runaround that I've gottenSomeone in Corporate has reached out and after her assistance, she couldn't get A&E to come out for the repair eitherThan you
August 25, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your follletter regarding *** ***’s concerns about his dryer.We regret his continued disappointmentOur records indicate that a store credit was issued for the replacement of the dryerWe regret that we are unable to offer reimbursement for laundry expensesIf he has any questions, Warrantech can be reached at (877) 456-9643. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team
September 28,
*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding Ms*** Installation
I apologize for any inconvenience Ms*** experiencedI contacted the installer (*** ***) and informed them as to what’s going on with Ms*** dishwasher drain hoseMs*** will receive a call from *** *** today to schedule a Technician out to her home
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***
Executive Team
May 6, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ***Dear *** ***I have received your letter regarding *** *** concerns about the discount code.I apologize for any frustration *** *** experiencedThere
was an issue with the system that resulted in his email address being deleted from the rewards programOur Marketing department has resolved the issueA representative from our corporate office attempted to contact *** ***.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team
March 3, 2017*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:We have received your letter regarding Ms***’s concern about her purchase.We apologize for any inconvenience Mr*** encounteredWe regret to
inform that we are unable to fulfill her requestOur records indicate that purchase made was a clearance itemClearance includes “open-box” product that could show minor to moderate signs of use that affect appearance, but have no impact on performanceAdditionally, original packaging is typically not present, and nonessential parts or accessories might by missingThe above factors mentioned are accounted for in the product savingsFor the missing parts, the manufacturer can be contactApple can be reached at (800)676-for further assistance.We appreciate the opportunity to address the complaintSincerely,Stephanie D* ** ***Executive Team
March 7, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** ***
Dear *** ***I have received your letter regarding *** *** concerns about the store credit.I apologize for any inconvenience ***
*** experiencedThe service plan covers the product onlyIt does not cover delivery or sales tax and cannot be transferred to a replacement productAs indicated in the Terms and Conditions for the service plan, once a store credit for the replacement is authorized, the coverage is deemed fulfilled.Our Vendor Relations department reinstated the expired store credit on invoice 0031-The credit expires in days, after which time, we will no longer be able to offer store credit for the replacement of the washerFor further assistance, she can visit the store location nearest her and speak with the manager. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team
May 19, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear Ms***:I have received your letter regarding *** ***’s claim of damage.I apologize for any frustration Mr*** experienced
We forwarded his claim of damage to the appropriate personnelIt is our understanding that a representative should contact him within the next business days.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I cannot yet accept any resolution because there hasn't been one I accept that this business had contacted me, and is trying to gather information I will await further contact from the business
Regards,
*** ***
March 9, 2016 Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***
I have received your letter regarding *** *** concerns about her account.I apologize for any misunderstandingWe regret that our
representatives do not have access to accounts and are not authorized to make changesSynchrony is the administrator of the hhgregg cardIf she has any questions about her account, Synchrony can be reached at (800) 333-1071. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
They did call me and said the reason that they had failed to resolve repair issue is because I had not responded to themThis is not trueI have each email and voicemail they sent me telling me they were working on it They have now started the claim all over again with different repair co coming out next week to see what part I need and then order it Of course this much was previously done in augustI won't accept their response until my fridge is actually fixedI appreciate your assistance as I dont believe hhgregg would've done anything but for your intervention.
Regards,
*** ***
August 5, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear MsRichardson:I have received your letter regarding *** ***’s concerns about the order.I apologize for any inconvenience Mr*** experiencedThe
model he ordered is on backorder through the manufacturerOur store personnel canceled the order and processed a refundHe should receive it in the next few business days if he has not received it alreadyIf he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team
February 2, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***:I have received your follletter regarding *** *** concerns about the rebate.We regret his continued disappointment Regular store gift cards that are purchased by a customer do not expireHowever, different guidelines apply to promotional rebate cards because a customer receives them as a result of purchasing a product or delivery.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team
*** *** Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding Ms*** *** customer service issue
Ms*** was issued a full refund in the amount of
$on 12/01/The confirmation for Ms*** refund is As of 12/05/Ms*** account should reflect the credit amount
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***
November 29,
*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding *** *** delivery issue
We apologize for the inconvenience Mr*** is
currently experiencingBecause they purchase was made in store, Mr*** would have to return to that location so that an incident claim can be openedDelivery is covered through a third party, therefore hhGregg would not handle it directly, but the manager would need to open a claimWe also advise Mr*** to provide pictures as well if available
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***