Southern Appalachian Auto, Inc.

April 5, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***
I have received your letter regarding Daniel *** concerns about the dishwasher.I apologize for any inconvenience Mr***
experiencedWe regret that we are unable to authorize a return or an exchange for the dishwasherOur representative contacted the service plan administrator and was informed that they scheduled serviceIf Mr*** has any questions, Warrantech can be reached at *** ***.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

September 2, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***I have received your letter regarding William Lawrence’s concerns about the store credit.I apologize for any inconvenience Mr
*** experiencedIn the interest of good customer relations, we processed a refund in the amount of the store creditHe should receive it in the next days. We appreciate having the opportunity to answer the complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
HHGregg lies! I called my credit company and they received the purchase request and waiting for HHGregg to complete the transactionAlso if the transaction is automatic, why did I get a response stating I would get an Email(from HHGregg) telling me to wait for my pickup date emailI received to cancellation email the following TuesdayBottom line is HHGregg oversold the product
Regards,
*** ***

February 8, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***:I have received your recent letter regarding *** *** concerns about the refund.I apologize for any inconvenience *** ***
experiencedOur records indicate that a refund for the order was processedIn the interest of good customer relations, we are offering a one-time reimbursement of a $bank feeShe should receive the reimbursement in the next days. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The response is unsatisfactory because the technician will not come out and fix the tvWhen HH Greg contacts him or when the warranty company contacts him - he tells them that I am the reason there are delaysI miss appointmentsThat is a lieI work from home every dayI am available for the repairHe keeps telling me that he has ordered partsThen they delivered parts but it was the wrong oneSo he re ordered but now it's on back orderAnd the part came in but I hurt my foot and can't walkIt's always a storyAlways an excuseWhen I ask for specifics as to when a part was ordered he tells me he isn't in the office so he doesn't knowIt's been more than monthsI paid for a television and a warranty in fullI'm asking simply for it to be repaired, as contractedNo one is advocating for meI feel dupedI can't get a new tvI can't get a refund for my warrantyAnd I can't get a repairI'm just totally screwed hereI have to keep calling and calling and following upNo one cares how the customer is being treated hereThis was a complete ripoffNever again will I shop at HH Greg or trust a warranty process.
Regards,
*** ***

March 9, 2016 Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***
I have received your letter regarding *** *** concerns about her account.I apologize for any misunderstandingWe regret that our
representatives do not have access to accounts and are not authorized to make changesSynchrony is the administrator of the hhgregg cardIf she has any questions about her account, Synchrony can be reached at (800) 333-1071. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

March 7, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** ***
Dear *** ***I have received your letter regarding *** *** concerns about the store credit.I apologize for any inconvenience ***
*** experiencedThe service plan covers the product onlyIt does not cover delivery or sales tax and cannot be transferred to a replacement productAs indicated in the Terms and Conditions for the service plan, once a store credit for the replacement is authorized, the coverage is deemed fulfilled.Our Vendor Relations department reinstated the expired store credit on invoice 0031-The credit expires in days, after which time, we will no longer be able to offer store credit for the replacement of the washerFor further assistance, she can visit the store location nearest her and speak with the manager. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

August 18,
*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding *** ***’s concerns about the store credit.I apologize for any inconvenience Mr***
experiencedOur records indicate that our Vendor Relations department offered a comparable model (model UN60J65200) as a replacementIf he has any questions, our Vendor Relations department can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

Dear Ms***:
I have received your letter regarding *** *** issue
We apologize for any inconvenience Ms*** is experiencing with her fridgeAt this time Ms*** is currently under a manufacture warrantyTherefore all issues that require service from a technician are covered by SamsungWe ask that Ms*** *** Contacts Samsung for all questions and or all service calls
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***

April 5, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** ***Dear *** ***:I have received your follletter regarding *** *** concerns about the rebate.We regret her continued disappointmentHowever, we stand by our previous response.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. However, I am only doing this because further pursuit of the matter will take time and energy I do not haveThe clear intent of the warranty was not honored and I ask that the Revdex.com look into this further to prevent future hhgregg customers from the same dishonest business practices.The warranty promises a replacement dishwasher if the same issue cannot be repaired after three attemptsThey attempted to fix the same issue three times before finally diagnosing the problem (a broken pump)There was a fourth visit made to replace the pump, and I had requested a fifth service call for the same issueWarrantech never sent out a repair person and didn't bother to even contact me to say why until I called again two weeks later.The reason the warranty was canceled was because Warrentech had spent more on the repair of the dishwasher than its value (a condition found in the fine print) but the only reason the repair costs were so high was because they continued to send repair technicians who could not fix the problem until the fourth visit and this fix (a new pump) only lasted for two months.hhgregg is saying that they are powerless in the matter and must accept Warrentech's decision not to honor the warranty; this is a poor excuse since hhgregg is responsible for choosing their vendor and the language of their contracts and can certainly pressure Warrantech to honor their warranty in all cases or choose another vendor who will. Regards,
*** ***

September 16, 2015RE: *** *** ** *** Dear *** ***I have received your letter regarding *** *** concerns about her order.I apologize for any inconvenience *** *** experiencedThe DSdelivery service includes basic setup and a connection to a cable source
We regret that we are unable to offer the other installation services she requestedOur records indicate that a return was authorized.We appreciate having the opportunity to answer *** *** complaint. Sincerely,James ** ***Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** To Whom it May Concern,The problem of the delivery is no the longer the issue nor is it about the stoveThe issue is that when I arrived at the store and talked to the manager I was treated with such discuss and poor customer serviceTalking to the sales manager he told me that even though my prodcut was in the store they have the right to sell itThe product was paid for and I recieved a bill before the whole issue of me not getting the product all the togetherI told the sales manager that I made a complaint with you all and asked for the regional managers contact infoThe sales manager refused and said that I should make a complaint because that helps himRedirecting me to the company website for help.The way that I was treated was apauling the fact that someone comes to them with a problem they brush it offThen pass the buck by blaming the customer service department and then the delivery departmentThe point is that no one is taking responsibility for what they have doneTreating a paying customer like this is a real shame and this why they loose my bussinessI will take my money else where and now I only hope that the next customer does not get treated like I did

Revdex.com:After reviewing the update provided by HH Gregg I find the response from Mr*** unacceptable for the following reasons :His response implies no commitment to resolving the issue. In fact, his response is almost verbatim what I have been told already, not once but twice, by store personnel. Forwarding a request to finance that the no interest offer be extended has not produced results in the past - why will this time be any different? Saying that you have forwarded a request is not the same as saying he has instructed or directed finance to apply the interest free promotion to the account. He does not even acknowledge that it should have been applied. Does finance have the ability to deny his request and what if they do?He indicates that it will still take the company another two months to fix this issue - they have already had months to fix this. I requested it be resolved within days from the date of my complaint. Does he not have the authority to expedite this issue or consider it worth expediting given the length of time it has drug on. Why can't this be resolved before my next statement is issued?MrMontgomery makes no mention of crediting the interest accrued to date. Is he assuming that will happen?
Regards,*** ***
William Merz

August 12, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear MsRichardson:I have received your letter regarding *** ***’s concerns about the refunds. I apologize for any inconvenience Ms***
experiencedOur records indicate that the refund checks were processedShe should receive them in the next 5-business days if she has not received them alreadyWe regret the delay.We appreciate having the opportunity to answer the complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb

December 19,
*** *** Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding *** *** product issue
We apologize for any inconvenience Ms*** may be
experiencingBecause Ms*** is under a manufactures warranty with LG and outside of days hhGregg is not authorized to make any decisions regarding repairs and or exchangesWe ask that if Ms*** has any questions regarding food reimbursement or compensation that she contacts LG directly
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***

September 8, *** *** Revdex.com, IncN Delaware St #Indianapolis, IN RE: *** * *** (# ***) Dear Ms***: We have received your letter regarding *** ***’s concern regarding her refund We
apologize for any inconvenience Ms*** encounteredOur records indicate that the refund of $was processed back on her hhGregg credit card We appreciate the opportunity to address the complaint Sincerely, Stephanie D* ** *** Executive Team

*** *** Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** *** (#***) Dear Ms***: I have received your letter regarding *** ***’s purchaseI apologize for any frustration *** *** may have experiencedAfter speaking
with Mr***, we have approved his requestThe difference in price ($139.01) has been refunded under invoice *** and is being sent as a check via USPS mailWe ask that Mr*** please continue to shop hhgregg’s many deals and promotionsWe look forward to serving Mr*** in future transactionsWe appreciate having the opportunity to answer the complaintSincerely, Z.AN***

December 19,
*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding *** *** warranty issue
We apologize for any inconvenience Ms
*** may have experiencedBased on the information provided by Warrantech Ms*** is scheduled with a service company, and parts were order for the control panel
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** what a cheap jester a $gift cardThai company needs to change policy off selling stuff they don't have or can't fulfillThis happened to millions of people not just one person