Southern Appalachian Auto, Inc.

*** *** Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** *** (#***) Dear Ms***: I have received your letter regarding *** ***’s repair concern.I apologize for any frustration *** *** may have experiencedAfter contacting the premium
service plan administrator Warrantech, the records show that a repair was completed on January 10th, In order to maintain good customer relations, we are sending Mr*** a check in the amount of $for the service fee describedWe ask that 1-weeks be allowed to receive the checkIn regards to refunding the premium service plan, per the service agreement we are unable to send the request in for processing due to the warranty being used to pay for service, parts and the repairWe appreciate having the opportunity to answer the complaintSincerely, Z.AN***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I do not approve of this responseI received a 10% discount due to the inconvenience of them giving my fridge away and not receiving it on the fate it was to arriveHowever, the loaner fridge I was given is dorm size and not any where near the same size that I orderedThis size difference caused me to have to throw out all of the food in my old houses' refrigerator which was near $worth of frozen food and fresh so I could put in a half gallon of milk carton and two yogurts which only fit into my new dorm loaner fridgeThis is unacceptableYour business would not even give me a loaner fridge the same size as the one I ordered, even though the mistake was on your endThis has caused me a lot of money and anguish as I had to throw out breast milk I had frozen and saved for my baby as well of lots of foodPoor customer service.
Regards,
*** ***

I have received your letter regarding *** ***'s concerns about her refund.I apologize for any inconvenience Ms*** experiencedOur records indicate that a refund was processedIf she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the
opportunity to answer the complaintSincerely,Diane M***Communications Manager

October 1, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your follletter regarding MsWood’s concerns about the gift card.We regret her continued disappointmentThe gift card was not previously processedI am sorry for the delayShe should receive it in the next 10-days.We appreciate having the opportunity to answer the complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb

*** *** Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** *** (#***) Dear Ms***: I have received your letter regarding *** ***’s appliance purchase.I apologize for any frustration *** *** may have experiencedAfter review, I
regret that the dishwasher and over-the-range microwave models ordered by Mr*** are currently on a companywide backorder with no replenishment date availableWe hope that the delay for these specific products can be rectified in a timely manner, but due to shipping processes from the manufacturer we cannot provide a date that the units will be in-stockThe models are a special color of stainless and may be able to be subbed with a different brand of similar colorWe ask that Mr*** continue to work with his local store for updates, sub models and price adjustmentsWe appreciate having the opportunity to answer the complaintSincerely, Z.AN***

November 23, 2016*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** *** *** *** (# ***)Dear Ms***:We have received your letter regarding Mrand Mrs***’s concerns regarding their refrigerator.We apologize for any inconvenience Mr
and Mrs*** encounteredFrigidaire has been contacted on the customer’s behalf and there service call scheduled for 11/28/between 8am and 12pm with *** Appliance repairIf rescheduling is needed *** Appliance can be reached at (336)468-or Frigidaire can also be reached at (800)444-4944.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D* ** ***Executive Team

August 11, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***I have received your letter regarding *** *** concerns about her range.I apologize for any inconvenience *** ***
experiencedOur representative contacted the service plan administrator and was informed that the technician ordered parts and a service call has been scheduledIf she has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Not being able to expedite a change to my account that was promised four months ago is inexplicable to me. This may be appoint that we will have to agree to disagree on - however I believe it to be inexcusably poor customer service. I am not comfortable making any assumptions about what should happen about the interest already charged to an interest free account, especially since HH Gregg now appears to be leaving that up to me to resolve if it just doesn't happen on it's own. At this point it will be June before I know if my issue was corrected. I want to leave this complaint open until that time and have the opportunity to determine if the issue has been resolved.Needless to say the business has lost a customer. *** ***

February 16, 2017*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about the repair.I am very sorry for any inconvenience he experienced with his
refrigerator repairOur representative contacted Samsung and was informed that they are reimbursing him for the repair chargesIf he has any questions, Samsung can be reached at (800) 726-7864. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
***

April 13, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***I have received your letter regarding *** *** concerns about the table.I apologize for any inconvenience ***
*** experiencedAccording to our records, the service plan he purchased is administered through WarrantechOur representatives are not authorized to override decisions regarding repair or replacement. It is our understanding that the problem he described is considered wear and tearIf he has any questions, Warrantech can be reached at *** ***
We appreciate having the opportunity to respond to the complaint. Sincerely,Ryan ***Executive Team

November 15,
*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding Mrs*** warranty issue
We apologize for the issues Mrand Mrs*** is
currently experiences with their refrigerator
A claim was opened 11/11/for the unit not cooling and error messageIt normally takes the service company 24/business hrs to contact the customer to schedule a service date
Warrantech offers a onetime replacement if the unit can’t be repaired, or after service calls (also indicated in the warranty brochure)Replacements are issued in the form of an in store credit where customer can reselect, unfortunately refunds are not an option
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***

*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding warranty *** *** issue
We apologize for the inconvenience and frustration Mr*** experiencedI have
reached out to Mr*** in an attempt to gather more information concerning this matter; a message was left to return the call
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***

April 5, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ***Dear *** ***I have received your letter regarding *** ***’ concerns about his order.I apologize for any inconvenience *** *** experienced
We regret that we are unable to offer an exchangeOur records indicate that model *** was returned and a refund is being processed. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (# ***)
Dear Ms***:
I have received your letter regarding *** ***’s concerns about his service plan
Hhgregg does not make the changes on or determines how the warranty works, therefore we are not authorize to make any decisions or changes regarding the warranty, its coverage, reimbursement etcIf Mr*** has any questions, Warrantech can be reached at (877) 456-
We appreciate having the opportunity to answer the complaint
Sincerely,
whitney E***
Executive Team

May 27, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***:I have received your letter regarding *** *** concerns about his request for repair.I apologize for any inconvenience Mr***
experiencedAccording to our records, he purchased a major component service plan, which covers the motor only.It is our understanding that when he informed the servicer that he had a service plan, he was referred back to Warrantech to get approval for the repairHowever, since his service plan only covers the motor and the issue was not yet diagnosed, Warrantech could not authorize coverage for the service call.Mr*** would need to schedule an out-of-warranty service call with the servicerIf they determine that the motor is defective, Mr*** would then be eligible for a reimbursement of the cost of the replacement partHe would be responsible for any other repair chargesIf he has any questions, the service plan administrator can be reached at (877) 456-9643.If he would like assistance with scheduling a service call, A&E Factory Service can be reached at (800) 905-9505. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

January 28, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding *** ***’s concerns about the recliners.I apologize for any inconvenience Mr***
experiencedWe regret that we are unable to offer a refund or replacementsOur records indicate that the recliners were repairedIf he experiences any further issues, our Furniture department can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

*** *** Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** *** (#***) Dear Ms***: After reviewing Mr***’s response we would like him to know that we continually adjust our website and procedures to match business needsThe issue raised is known and has an internal fix if the need ariseWe appreciate Mr***’s feedback and ask that he continue to check our site for future updates about the freight deliveryWe appreciate having the opportunity to answer the complaintSincerely, Z.AN*** Executive Team

December 6, 2016*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** ** *** (# ***)Dear Ms***:We have received your letter regarding *** ***’s concerns about her purchase.We apologize for any inconvenience Ms***
encounteredOur records indicate that the pedestal is scheduled to be delivered today, 12/06/between 2:pm to 5:pmWe hope the delivery goes smoothly.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D* ** ***Executive Team

December 19,
*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding *** *** customer service issue
We apologize for any inconvenience Ms
*** may have experiencedMs*** purchased a range for $449.99; an indication that it was a floor model unitBased on the information that was provided by Ms*** the store manager did offer a solution in getting a new doorIf Ms*** would like to exchange the doors out she would have to bring the unit in
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***