Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Yes an item was delivered, however, it was not the item that I ordered I ordered a inch Smart TV The TV that I ordered is in fact a Smart TV with apps on the TV to access things like Netflix, for example The TV that was sent to me is not a Smart TV It is considered something else You can watch Netflix and things on it but only from a mobile device As this is for my year old's room, he is not able to use what we intended him to use This TV didn't even come with a decent remote control because they assume you will control the TV with your mobile device I didn't send this item back because I don't trust this company to fix the problem We are currently the remote for my son in his room because we have to use our mobile phone. It is unacceptable that this company can't ever accept responsibility for the constant and repeated screw ups
Regards,
*** ***
December 20, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding *** ***’s concerns about his purchase.I apologize for any inconvenience Mr*** experiencedWe
are unable to offer the price adjustment he requested. Our Price Guarantee excludes items for sale at hhgregg or any competitor from the first of November through the Wednesday after ThanksgivingBelow is a link to a page with information about our price matchingIt is listed in the Pricing and Payments category.http://www.hhgregg.com/service/CustomerService#contactusWe appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Desk
January 21,
*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** *** (#***)
Dear Ms***:
I have received your letter regarding *** *** *** delivery issue
We apologize for the inconvenience and
frustration Mr*** may have experiencedWe can schedule another delivery date, or exchange the range for another one of your choiceP
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***
December 7, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about the order.I apologize for any inconvenience Ms*** experiencedOur
records indicate that the order was canceled and a refund was processedIf she has any questions, our call center can be reached at (866) 974-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team
August 11, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***I have received your letter regarding *** *** concerns about her range.I apologize for any inconvenience *** ***
experiencedOur representative contacted the service plan administrator and was informed that the technician ordered parts and a service call has been scheduledIf she has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team
November 15,
*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding Mrs*** warranty issue
We apologize for the issues Mrand Mrs*** is
currently experiences with their refrigerator
A claim was opened 11/11/for the unit not cooling and error messageIt normally takes the service company 24/business hrs to contact the customer to schedule a service date
Warrantech offers a onetime replacement if the unit can’t be repaired, or after service calls (also indicated in the warranty brochure)Replacements are issued in the form of an in store credit where customer can reselect, unfortunately refunds are not an option
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***
July 14, *** *** Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** ** *** (# ***) Dear Ms***: I have received your letter regarding *** ***
concerns about the tv piand pricingI apologize for any inconvenience Mr*** experienced Due to the delay in order piprocessing, communication and confusion surrounding Mr*** order, we are in good faith issuing an in-store gift card for the requested amount of $The gift card will be mailed to Mr*** via USPS mail and he can expect to receive it within 1-weeks We appreciate having the opportunity to answer the complaint Sincerely, Z.AN*** Executive Team
November 23, 2016*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** *** *** *** (# ***)Dear Ms***:We have received your letter regarding Mrand Mrs***’s concerns regarding their refrigerator.We apologize for any inconvenience Mr
and Mrs*** encounteredFrigidaire has been contacted on the customer’s behalf and there service call scheduled for 11/28/between 8am and 12pm with *** Appliance repairIf rescheduling is needed *** Appliance can be reached at (336)468-or Frigidaire can also be reached at (800)444-4944.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D* ** ***Executive Team
April 5, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ***Dear *** ***I have received your letter regarding *** ***’ concerns about his order.I apologize for any inconvenience *** *** experienced
We regret that we are unable to offer an exchangeOur records indicate that model *** was returned and a refund is being processed. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team
December 30, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about her washer.I am sorry for any inconvenience Ms*** experiencedOur
records indicated that a return was authorizedIf she has any questions, our call center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team
February 10,
*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding *** *** purchase
We apologize for the inconvenience and frustration this delay has caused *** ***
I have tried to reach out to Mr*** unfortunately all attempts have been unsuccessfulAt this time the dishwasher is available at the purchase and delivery centerWe ask that Mr*** contacts the purchase location to schedule a pick up date or delivery
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***
*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (# ***)
Dear Ms***:
I have received your letter regarding *** ***’s concerns about his service plan
Hhgregg does not make the changes on or determines how the warranty works, therefore we are not authorize to make any decisions or changes regarding the warranty, its coverage, reimbursement etcIf Mr*** has any questions, Warrantech can be reached at (877) 456-
We appreciate having the opportunity to answer the complaint
Sincerely,
whitney E***
Executive Team
December 6, 2016*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** ** *** (# ***)Dear Ms***:We have received your letter regarding *** ***’s concerns about her purchase.We apologize for any inconvenience Ms***
encounteredOur records indicate that the pedestal is scheduled to be delivered today, 12/06/between 2:pm to 5:pmWe hope the delivery goes smoothly.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D* ** ***Executive Team
January 13, 2017*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your follletter regarding *** ***’s concerns about her order.We regret her continued disappointmentWe are unable to offer a refund in the amount she requestedHowever, in the interest of good customer relations, we processed a price adjustment of $She should receive the refund in the next days. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Desk
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Not being able to expedite a change to my account that was promised four months ago is inexplicable to me. This may be appoint that we will have to agree to disagree on - however I believe it to be inexcusably poor customer service. I am not comfortable making any assumptions about what should happen about the interest already charged to an interest free account, especially since HH Gregg now appears to be leaving that up to me to resolve if it just doesn't happen on it's own. At this point it will be June before I know if my issue was corrected. I want to leave this complaint open until that time and have the opportunity to determine if the issue has been resolved.Needless to say the business has lost a customer. *** ***
December 30,
*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
*** *** ***:
I have received your letter regarding *** *** product issue
We apologize for any inconvenience Ms*** may be experiencingBecause Ms*** is under a manufactures warranty with LG and outside of days hhGregg is not authorized to make any decisions regarding repairs and or exchangesWe ask that if Ms*** has any questions regarding food reimbursement or compensation that she contacts LG directly
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***
*** *** Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** *** (#***) Dear Ms***: After reviewing Mr***’s response we would like him to know that we continually adjust our website and procedures to match business needsThe issue raised is known and has an internal fix if the need ariseWe appreciate Mr***’s feedback and ask that he continue to check our site for future updates about the freight deliveryWe appreciate having the opportunity to answer the complaintSincerely, Z.AN*** Executive Team
February 16, 2017*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about the repair.I am very sorry for any inconvenience he experienced with his
refrigerator repairOur representative contacted Samsung and was informed that they are reimbursing him for the repair chargesIf he has any questions, Samsung can be reached at (800) 726-7864. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team
May 27, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***:I have received your letter regarding *** *** concerns about his request for repair.I apologize for any inconvenience Mr***
experiencedAccording to our records, he purchased a major component service plan, which covers the motor only.It is our understanding that when he informed the servicer that he had a service plan, he was referred back to Warrantech to get approval for the repairHowever, since his service plan only covers the motor and the issue was not yet diagnosed, Warrantech could not authorize coverage for the service call.Mr*** would need to schedule an out-of-warranty service call with the servicerIf they determine that the motor is defective, Mr*** would then be eligible for a reimbursement of the cost of the replacement partHe would be responsible for any other repair chargesIf he has any questions, the service plan administrator can be reached at (877) 456-9643.If he would like assistance with scheduling a service call, A&E Factory Service can be reached at (800) 905-9505. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Yes an item was delivered, however, it was not the item that I ordered I ordered a inch Smart TV The TV that I ordered is in fact a Smart TV with apps on the TV to access things like Netflix, for example The TV that was sent to me is not a Smart TV It is considered something else You can watch Netflix and things on it but only from a mobile device As this is for my year old's room, he is not able to use what we intended him to use This TV didn't even come with a decent remote control because they assume you will control the TV with your mobile device I didn't send this item back because I don't trust this company to fix the problem We are currently the remote for my son in his room because we have to use our mobile phone. It is unacceptable that this company can't ever accept responsibility for the constant and repeated screw ups
Regards,
*** ***
December 20, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding *** ***’s concerns about his purchase.I apologize for any inconvenience Mr*** experiencedWe
are unable to offer the price adjustment he requested. Our Price Guarantee excludes items for sale at hhgregg or any competitor from the first of November through the Wednesday after ThanksgivingBelow is a link to a page with information about our price matchingIt is listed in the Pricing and Payments category.http://www.hhgregg.com/service/CustomerService#contactusWe appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Desk
January 21,
*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** *** (#***)
Dear Ms***:
I have received your letter regarding *** *** *** delivery issue
We apologize for the inconvenience and
frustration Mr*** may have experiencedWe can schedule another delivery date, or exchange the range for another one of your choiceP
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***
December 7, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about the order.I apologize for any inconvenience Ms*** experiencedOur
records indicate that the order was canceled and a refund was processedIf she has any questions, our call center can be reached at (866) 974-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team
August 11, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***I have received your letter regarding *** *** concerns about her range.I apologize for any inconvenience *** ***
experiencedOur representative contacted the service plan administrator and was informed that the technician ordered parts and a service call has been scheduledIf she has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team
November 15,
*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding Mrs*** warranty issue
We apologize for the issues Mrand Mrs*** is
currently experiences with their refrigerator
A claim was opened 11/11/for the unit not cooling and error messageIt normally takes the service company 24/business hrs to contact the customer to schedule a service date
Warrantech offers a onetime replacement if the unit can’t be repaired, or after service calls (also indicated in the warranty brochure)Replacements are issued in the form of an in store credit where customer can reselect, unfortunately refunds are not an option
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***
July 14, *** *** Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** ** *** (# ***) Dear Ms***: I have received your letter regarding *** ***
concerns about the tv piand pricingI apologize for any inconvenience Mr*** experienced Due to the delay in order piprocessing, communication and confusion surrounding Mr*** order, we are in good faith issuing an in-store gift card for the requested amount of $The gift card will be mailed to Mr*** via USPS mail and he can expect to receive it within 1-weeks We appreciate having the opportunity to answer the complaint Sincerely, Z.AN*** Executive Team
November 23, 2016*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** *** *** *** (# ***)Dear Ms***:We have received your letter regarding Mrand Mrs***’s concerns regarding their refrigerator.We apologize for any inconvenience Mr
and Mrs*** encounteredFrigidaire has been contacted on the customer’s behalf and there service call scheduled for 11/28/between 8am and 12pm with *** Appliance repairIf rescheduling is needed *** Appliance can be reached at (336)468-or Frigidaire can also be reached at (800)444-4944.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D* ** ***Executive Team
April 5, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ***Dear *** ***I have received your letter regarding *** ***’ concerns about his order.I apologize for any inconvenience *** *** experienced
We regret that we are unable to offer an exchangeOur records indicate that model *** was returned and a refund is being processed. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team
December 30, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about her washer.I am sorry for any inconvenience Ms*** experiencedOur
records indicated that a return was authorizedIf she has any questions, our call center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team
February 10,
*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding *** *** purchase
We apologize for the inconvenience and frustration this delay has caused *** ***
I have tried to reach out to Mr*** unfortunately all attempts have been unsuccessfulAt this time the dishwasher is available at the purchase and delivery centerWe ask that Mr*** contacts the purchase location to schedule a pick up date or delivery
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***
*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (# ***)
Dear Ms***:
I have received your letter regarding *** ***’s concerns about his service plan
Hhgregg does not make the changes on or determines how the warranty works, therefore we are not authorize to make any decisions or changes regarding the warranty, its coverage, reimbursement etcIf Mr*** has any questions, Warrantech can be reached at (877) 456-
We appreciate having the opportunity to answer the complaint
Sincerely,
whitney E***
Executive Team
December 6, 2016*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** ** *** (# ***)Dear Ms***:We have received your letter regarding *** ***’s concerns about her purchase.We apologize for any inconvenience Ms***
encounteredOur records indicate that the pedestal is scheduled to be delivered today, 12/06/between 2:pm to 5:pmWe hope the delivery goes smoothly.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D* ** ***Executive Team
January 13, 2017*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your follletter regarding *** ***’s concerns about her order.We regret her continued disappointmentWe are unable to offer a refund in the amount she requestedHowever, in the interest of good customer relations, we processed a price adjustment of $She should receive the refund in the next days. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Desk
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Not being able to expedite a change to my account that was promised four months ago is inexplicable to me. This may be appoint that we will have to agree to disagree on - however I believe it to be inexcusably poor customer service. I am not comfortable making any assumptions about what should happen about the interest already charged to an interest free account, especially since HH Gregg now appears to be leaving that up to me to resolve if it just doesn't happen on it's own. At this point it will be June before I know if my issue was corrected. I want to leave this complaint open until that time and have the opportunity to determine if the issue has been resolved.Needless to say the business has lost a customer. *** ***
December 30,
*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
*** *** ***:
I have received your letter regarding *** *** product issue
We apologize for any inconvenience Ms*** may be experiencingBecause Ms*** is under a manufactures warranty with LG and outside of days hhGregg is not authorized to make any decisions regarding repairs and or exchangesWe ask that if Ms*** has any questions regarding food reimbursement or compensation that she contacts LG directly
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***
*** *** Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** *** (#***) Dear Ms***: After reviewing Mr***’s response we would like him to know that we continually adjust our website and procedures to match business needsThe issue raised is known and has an internal fix if the need ariseWe appreciate Mr***’s feedback and ask that he continue to check our site for future updates about the freight deliveryWe appreciate having the opportunity to answer the complaintSincerely, Z.AN*** Executive Team
February 16, 2017*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about the repair.I am very sorry for any inconvenience he experienced with his
refrigerator repairOur representative contacted Samsung and was informed that they are reimbursing him for the repair chargesIf he has any questions, Samsung can be reached at (800) 726-7864. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team
May 27, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***:I have received your letter regarding *** *** concerns about his request for repair.I apologize for any inconvenience Mr***
experiencedAccording to our records, he purchased a major component service plan, which covers the motor only.It is our understanding that when he informed the servicer that he had a service plan, he was referred back to Warrantech to get approval for the repairHowever, since his service plan only covers the motor and the issue was not yet diagnosed, Warrantech could not authorize coverage for the service call.Mr*** would need to schedule an out-of-warranty service call with the servicerIf they determine that the motor is defective, Mr*** would then be eligible for a reimbursement of the cost of the replacement partHe would be responsible for any other repair chargesIf he has any questions, the service plan administrator can be reached at (877) 456-9643.If he would like assistance with scheduling a service call, A&E Factory Service can be reached at (800) 905-9505. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team