January 20, 2016Peggy Richardson Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** ***
Dear *** ***
I have received your letter regarding *** *** concerns about the rebate.I apologize for any inconvenience *** ***
experiencedWe regret that we are unable to reissue promotional cardsOur store management may be able to work with him on the price of a product, depending on the model he selects.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team
*** *** Revdex.com, Inc. NDelaware Street #2020 Indianapolis, IN 46204 RE: *** *** (#***) Dear Ms***: I have reviewed the response made by *** *** in reference to complaint ID ***, and have concluded that there is no further information to add to our original responsesWe ask that *** *** please continue to work with her local store or contact our customer care team at 866-974-We appreciate having the opportunity to answer the complaint. Sincerely, Z.AN*** Executive Team
May 3, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***:I have received your follletter regarding *** ***’ concerns about her refrigerator. We regret her continued disappointmentHowever, we are unable to offer the amount she requested for food lossIn the interest of good customer relations, we authorized a price adjustment of $She should receive the refund in the next 10-business days. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team
December 7, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about his service plan.I apologize for any misunderstandingAs indicated in the Limit of
Liability section of the Terms and conditions for the service plan, the total amount for which the service plan administrator is liable is equal to the purchase price of the product before sales taxIf Mr*** has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team
February 1, 2017*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:We have received your letter regarding *** ***’s concerns about her purchase.We apologize for any inconvenience Ms*** encounteredAs previously stated, we regret to inform that we are unable to fulfill her requestOur conclusion was that the damage occurred during set upThis type of damage is not included in our return policy.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D* ** ***Executive Team
*** *** Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** *** (#***) Dear Ms***: I have received your letter regarding *** ***’s mattress purchaseI apologize for any frustration Mr*** may have experienced
After review, an in-store credit for reselection has been provided for Mr***We ask that Mr*** please go to his nearest store location and provide credit invoice number *** to the staffA replacement delivery will be set up using this invoicePer our industry standard policy, we are unable to return mattresses; only one time exchange via the manufacturer’s comfort guaranteeWe appreciate having the opportunity to answer the complaintSincerely, Z.AN*** Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me. However, this is just the first step and still does not ensure anything from their partReaching out to me is a good start, but the actual issue still remains
Regards,
*** ***
December 30, 2016*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** ** *** (# ***)Dear Ms***:We have received your letter regarding *** ***’s purchase.We apologize for any inconvenience Mr*** encounteredOur records indicate
that the order was fulfilled on 12/24/We hope the delivery process went smoothlyWe hope Mr*** enjoys his purchase. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D* ** ***Executive Team
January 20, 2017*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about the order.I apologize for any inconvenience Mr*** experienced
Our records indicate that a price adjustment of $was processed on 1/We were unable to verify that Mr*** was offered a $price adjustment. Our store personnel processed a refund of a $depositIt should post to the account used to make the purchase within the next days.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team
October 11, 2016*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:We have received your letter regarding *** ***’s concerns about her furniture.We apologize for any inconvenience Ms*** encountered
We do need to view in detail the damage of the unit to provide a resolutionShe can email images to; [email protected]. We appreciate the opportunity to address the complaintSincerely,Stephanie D* ** ***Executive Team
January 12, 2017*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding *** ***’ concerns about her order.I apologize for any delays she experiencedWe are strongly
committed to providing the best in sales and service and we regret that we fell short of our goal in this instanceOur records indicate that the order was deliveredIf she has any questions, our call center can be reached at (866) 974-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team
July 18, 2016 *** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204 RE: * *** (#***) Dear Ms***: I have received your letter regarding * ***’s concerns about her purchase. I
apologize for any frustration Ms*** experienced. It is my understanding that the general manager, John R***, has agreed to reach out to Ms*** to address her concerns. John can be reached at 864-329-9025. We appreciate having the opportunity to answer the complaint. Sincerely, Jennifer B***Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am now still waiting for the fridge to be fixedI have been on the phone with LG numerous times and spoke with some rather rather representatives who continue to tell me that I am basically out of luckTheir technician had a few parts delivered to my house (including the compressor and others) prior to his scheduled arrival on Saturday, December When he came and started to fix it he advised me that he doesn't have the right partHe said he would order it and come back on Tuesday, December when he did come back he again had the wrong part and is now telling me that he will be back again tomorrow, Thursday, December I have explained to LG that I have wasted hundreds of dollars in food with it freezing on my porch, thawing out and going to wasteThis has been going on for over a month nowHH Gregg doesn't seem to care about their customer yet againI am in desperate need of a working fridge and also some sort of compensation for all the wasted money and food I have had to throw out over the past month and a halfI am also desperate for a working fridge for Christmas since I already went through Thanksgiving without a working fridgeI truly appreciate your response and help in this matter
Regards,
*** ***
January 20, 2016RE: *** *** *** *** ** *** Dear *** ***I have received your letter regarding *** and *** *** *oncerns about the purchase.I apologize for any inconvenience they experiencedOur records indicate that the store provided them with a $gift
card. The regular price for the replacement dishwasher is $and the discount price listed on their invoice is $We could not verify that the dishwasher was offered at a lower priceIf they have documentation that states otherwise, we request that they provide it so that we can research their issue further.We appreciate having the opportunity to respond to the complaint. Sincerely,Ryan ***Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** The microwave issue has been resolved the refrigerator door has not, nor has the damage to the cabinet, I will forward pictures for the damage to the claims department. I cannot believe that they are not matching kitchenaid refrigerator doors everyday it was December when the damage was reported, I would just as well settle for a monetary amount and forget the matterThank You, *** ***
June 3, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding *** ***s concerns about her purchase.I apologize for any inconvenience Ms***
experiencedIt is my understanding that the store manager attempted to contact herIf she still needs assistance, Sales Manager Maxo R*** can be reached at (954) 756-3545.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team
September 10, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear *** ***:I have received your letter regarding *** ***’s concerns about her refrigerator.I apologize for any inconvenience *** ***
experiencedOur records indicate that the service plan she purchased is administered through WarantechIt is our understanding that a representative from the administrator attempted to contact herIf she still needs assistance, they can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,James TMc***Director, Service OperationsJTM/rlb
March 16, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** *** ** ***
Dear *** ***
I have received your letter regarding *** *** *** concerns about her repair.I apologize for any inconvenience *** ***
*** is experiencingWe regret that we are unable to authorize an exchange.Our representative contacted the service plan administrator and was informed that they are processing a reimbursement for the repairIf she has any questions, Warrantech can be reached at (877) 456-9643. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team
I have received your letter regarding *** ***'s concerns about her refund.I apologize for any inconvenience Ms*** experiencedOur records indicate that a refund was processedIf she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the
opportunity to answer the complaintSincerely,Diane M***Communications Manager
April 5, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (* ***) Dear *** ***I have received your letter regarding *** *** concerns about her refrigerator.I apologize for any inconvenience ***
*** experiencedOur representative contacted the service plan administrator and was informed that the refrigerator was repairedIf she has any questions, Warrantech can be reached at *** ***.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team
January 20, 2016Peggy Richardson Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** ***
Dear *** ***
I have received your letter regarding *** *** concerns about the rebate.I apologize for any inconvenience *** ***
experiencedWe regret that we are unable to reissue promotional cardsOur store management may be able to work with him on the price of a product, depending on the model he selects.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team
*** *** Revdex.com, Inc. NDelaware Street #2020 Indianapolis, IN 46204 RE: *** *** (#***) Dear Ms***: I have reviewed the response made by *** *** in reference to complaint ID ***, and have concluded that there is no further information to add to our original responsesWe ask that *** *** please continue to work with her local store or contact our customer care team at 866-974-We appreciate having the opportunity to answer the complaint. Sincerely, Z.AN*** Executive Team
May 3, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***:I have received your follletter regarding *** ***’ concerns about her refrigerator. We regret her continued disappointmentHowever, we are unable to offer the amount she requested for food lossIn the interest of good customer relations, we authorized a price adjustment of $She should receive the refund in the next 10-business days. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team
December 7, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about his service plan.I apologize for any misunderstandingAs indicated in the Limit of
Liability section of the Terms and conditions for the service plan, the total amount for which the service plan administrator is liable is equal to the purchase price of the product before sales taxIf Mr*** has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team
February 1, 2017*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:We have received your letter regarding *** ***’s concerns about her purchase.We apologize for any inconvenience Ms*** encounteredAs previously stated, we regret to inform that we are unable to fulfill her requestOur conclusion was that the damage occurred during set upThis type of damage is not included in our return policy.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D* ** ***Executive Team
*** *** Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** *** (#***) Dear Ms***: I have received your letter regarding *** ***’s mattress purchaseI apologize for any frustration Mr*** may have experienced
After review, an in-store credit for reselection has been provided for Mr***We ask that Mr*** please go to his nearest store location and provide credit invoice number *** to the staffA replacement delivery will be set up using this invoicePer our industry standard policy, we are unable to return mattresses; only one time exchange via the manufacturer’s comfort guaranteeWe appreciate having the opportunity to answer the complaintSincerely, Z.AN*** Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me. However, this is just the first step and still does not ensure anything from their partReaching out to me is a good start, but the actual issue still remains
Regards,
*** ***
December 30, 2016*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** ** *** (# ***)Dear Ms***:We have received your letter regarding *** ***’s purchase.We apologize for any inconvenience Mr*** encounteredOur records indicate
that the order was fulfilled on 12/24/We hope the delivery process went smoothlyWe hope Mr*** enjoys his purchase. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D* ** ***Executive Team
January 20, 2017*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about the order.I apologize for any inconvenience Mr*** experienced
Our records indicate that a price adjustment of $was processed on 1/We were unable to verify that Mr*** was offered a $price adjustment. Our store personnel processed a refund of a $depositIt should post to the account used to make the purchase within the next days.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team
October 11, 2016*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:We have received your letter regarding *** ***’s concerns about her furniture.We apologize for any inconvenience Ms*** encountered
We do need to view in detail the damage of the unit to provide a resolutionShe can email images to; [email protected]. We appreciate the opportunity to address the complaintSincerely,Stephanie D* ** ***Executive Team
January 12, 2017*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding *** ***’ concerns about her order.I apologize for any delays she experiencedWe are strongly
committed to providing the best in sales and service and we regret that we fell short of our goal in this instanceOur records indicate that the order was deliveredIf she has any questions, our call center can be reached at (866) 974-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team
July 18, 2016 *** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204 RE: * *** (#***) Dear Ms***: I have received your letter regarding * ***’s concerns about her purchase. I
apologize for any frustration Ms*** experienced. It is my understanding that the general manager, John R***, has agreed to reach out to Ms*** to address her concerns. John can be reached at 864-329-9025. We appreciate having the opportunity to answer the complaint. Sincerely, Jennifer B***Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am now still waiting for the fridge to be fixedI have been on the phone with LG numerous times and spoke with some rather rather representatives who continue to tell me that I am basically out of luckTheir technician had a few parts delivered to my house (including the compressor and others) prior to his scheduled arrival on Saturday, December When he came and started to fix it he advised me that he doesn't have the right partHe said he would order it and come back on Tuesday, December when he did come back he again had the wrong part and is now telling me that he will be back again tomorrow, Thursday, December I have explained to LG that I have wasted hundreds of dollars in food with it freezing on my porch, thawing out and going to wasteThis has been going on for over a month nowHH Gregg doesn't seem to care about their customer yet againI am in desperate need of a working fridge and also some sort of compensation for all the wasted money and food I have had to throw out over the past month and a halfI am also desperate for a working fridge for Christmas since I already went through Thanksgiving without a working fridgeI truly appreciate your response and help in this matter
Regards,
*** ***
January 20, 2016RE: *** *** *** *** ** *** Dear *** ***I have received your letter regarding *** and *** *** *oncerns about the purchase.I apologize for any inconvenience they experiencedOur records indicate that the store provided them with a $gift
card. The regular price for the replacement dishwasher is $and the discount price listed on their invoice is $We could not verify that the dishwasher was offered at a lower priceIf they have documentation that states otherwise, we request that they provide it so that we can research their issue further.We appreciate having the opportunity to respond to the complaint. Sincerely,Ryan ***Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** The microwave issue has been resolved the refrigerator door has not, nor has the damage to the cabinet, I will forward pictures for the damage to the claims department. I cannot believe that they are not matching kitchenaid refrigerator doors everyday it was December when the damage was reported, I would just as well settle for a monetary amount and forget the matterThank You, *** ***
June 3, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding *** ***s concerns about her purchase.I apologize for any inconvenience Ms***
experiencedIt is my understanding that the store manager attempted to contact herIf she still needs assistance, Sales Manager Maxo R*** can be reached at (954) 756-3545.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team
September 10, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear *** ***:I have received your letter regarding *** ***’s concerns about her refrigerator.I apologize for any inconvenience *** ***
experiencedOur records indicate that the service plan she purchased is administered through WarantechIt is our understanding that a representative from the administrator attempted to contact herIf she still needs assistance, they can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,James TMc***Director, Service OperationsJTM/rlb
March 16, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** *** ** ***
Dear *** ***
I have received your letter regarding *** *** *** concerns about her repair.I apologize for any inconvenience *** ***
*** is experiencingWe regret that we are unable to authorize an exchange.Our representative contacted the service plan administrator and was informed that they are processing a reimbursement for the repairIf she has any questions, Warrantech can be reached at (877) 456-9643. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team
I have received your letter regarding *** ***'s concerns about her refund.I apologize for any inconvenience Ms*** experiencedOur records indicate that a refund was processedIf she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the
opportunity to answer the complaintSincerely,Diane M***Communications Manager
April 5, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (* ***) Dear *** ***I have received your letter regarding *** *** concerns about her refrigerator.I apologize for any inconvenience ***
*** experiencedOur representative contacted the service plan administrator and was informed that the refrigerator was repairedIf she has any questions, Warrantech can be reached at *** ***.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team