June 15, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** ***Dear *** ***:I have received your letter regarding *** *** concerns about his television.I apologize for any inconvenience Mr***
experiencedIt is our understanding that the service plan administrator is waiting for pictures of the panel before they determine how to proceedIf Mr*** has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team
June 15, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** ***Dear *** ***I have received your letter regarding *** *** concerns about her refrigerator.I apologize for any inconvenience *** *** experienced
Our representative contacted the service plan administrator and was informed that they authorized a replacementA representative should contact *** *** within the next few business daysIf *** *** has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team
October 25, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** * *** (# ***)Dear Ms***:I have received your letter regarding *** ***s concerns about the television.I apologize for any inconvenience *** experiencedWe regret
that we are unable to authorize a refundAs indicated in our return policy, damaged products are not eligible for returnGiven that our personnel did not deliver the television and no damage was reported before it left the store, there is no way to determine how any damage may have occurred.If *** would like assistance with locating an authorized service provider in his area, Samsung can be reached at (800) 726-7864.We appreciate having the opportunity to answer the complaint. Sincerely,Stephanie D* ** ***Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me.
Regards,
*** ***
November 30, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’ concerns about the television.I apologize for any inconvenience Ms*** experienced
We regret that we are unable to authorize a refundAs indicated in our return policy, damaged products are not eligible for returnGiven that no damage was reported before the delivery team left the home, there is no way to determine how any damage may have occurred. If Ms*** would like assistance with locating an authorized service provider in her area, Samsung can be reached at (800) 726-7864.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team
*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding *** *** purchase issue
We apologize for the inconvenience and frustration Mr***
experiencedI was able to reach out to Mr*** regarding the issues he is currently experiencingAfter speaking with Mr*** I was able to open a damage claim for the damages floorsMr*** will receive a call within the next 48/hrs, if he wishes to reach out to the claims department he may do so 800-307-I was also able to issue a refund for the microwave; however the refund will not be issued until Mr*** takes the microwave back to the purchase location
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***
March 22, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear Ms***:I have received your letter regarding *** ***’ concerns about his rebate.I apologize for any inconvenience Mr***
experiencedIn the interest of good customer relations, we are reimbursing him for the television rebateHe should receive the refund in the next days. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***It's unfortunate that this company seems to value its customers so little - if only they had been as prompt bringing me my fridge or fixing my fridge as they were at picking it upI appreciate the efforts of the last manager I spoke with and want to be clear that he was the only positive part of this process and I wish I had been able to speak to him sooner - perhaps things would have ended differentlyThis so-called response from HH Gregg's corporate team, however, is a a joke, my money has been refunded and I've found a fridge elsewhere but the time and frustration wasted on this disaster is nonrefundableAll said - we can consider the matter closedI'll never show at your store again
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I do not agree with their responseI have already been to the store different timesEach time they said they would rectify the situation caused because the original washer and dryer purchased had been returned and a more expensive set purchasedThey failed to do that and the time they had more self come to the store to call Synchrony together, the manager was not thereI have done my part and yet the store wants to be cit loose of any responsibilityI went in and they failed to even be available after saying they would beI have heard this about HH Gregg from others also. Contact is a local helpline through our news station in MilwaukeeAt this point what do I have to lose?
Regards,
*** ***
July 29, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding *** ***’s concerns about her purchase.I apologize for any inconvenience Ms*** experiencedWe
regret that we are unable to authorize a return or an exchange for the washerAs indicated in our return policy, damaged products are not eligible for return.We have processed a refund for the service planShe should receive it in the next days.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team
February 23, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***:I have received your letter regarding *** *** concerns about his television.I apologize for any inconvenience ***
*** experiencedIt is our understanding that the service plan administrator authorized a store credit for the replacement of the television. We are unable to offer any additional store creditAs indicated in the Terms and Conditions for the service plan, authorization of the store credit deems the coverage fulfilledIt cannot be refunded or transferred to the new unit. Additionally, the service plan covers the product only and not the sales taxIf *** *** has any questions about the coverage Warrantech can be reached at (877) 456-9643. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I would still have to pay for installation (again) and I also would have to re-pay for the warranty in which I already paidThis is not satisfactoryThe warranty I did pay for isn't even covering the cost for what I did pay which is valid until The extended warranty was purchased with the stipulation that I wouldn't have to pay for servicing or replacementHowever, now I would end up spending double the amount of money I already paid instead of just getting the dishwasher servicedDue to financial burdens I cannot afford to pay for the new machine, installation, and a new warranty which is why I purchased the warranty in the first place
Regards,
*** *** ***
January 20, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about the television.I apologize for any inconvenience she experiencedWe
regret that we are unable to honor her requestAs indicated in our return policy, damaged products are not eligible for exchange or return. In the interest of good customer relations, we can offer to cancel and refund the service plan in full as long as the coverage has not been used and she has not already received a refund for itIf she would like to take advantage of this offer, we request that she fill out the enclosed form and mail it to the address at the bottom of the form within the next days.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive TeamEnclosure
December 11, 2015RE: *** *** ** *** Dear *** ***:I have received your letter regarding *** ***’ concerns about her delivery.I apologize for any inconvenience *** *** experiencedOur records indicate that the store management processed a refund of the delivery
charge as a credit to one of the cards used to make the purchaseWe regret that we are unable to offer any additional refunds. We appreciate having the opportunity to answer the complaint. Sincerely,Diane ***Communications Department
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
*** *** Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** *** (#***) Dear Ms***: I have received your letter regarding *** ***’s online order.I apologize for any inconvenience *** *** may have experiencedAfter an order has
been cancelled and refunded, we are unable to provide any further action for the orderMr***’s purchase was refunded under invoice *** and the funds will have posted to the account by today’s dateI regret that we were unable to fulfill the orderAs a company we continually take steps to improve our inventory planning so that stock issues do not happenWe ask that Mr*** please continue to shop our many deals and promotions as we look forward to providing him with great future serviceWe appreciate having the opportunity to answer the complaintSincerely, Z.AN***
August 9, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***I have received your letter regarding *** *** concerns about his order.I apologize for any inconvenience *** *** experienced
Our records indicate that the delivery is scheduled for 8/We regret that we are unable to offer an upgraded model.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team
*** *** Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** *** (#***) Dear Ms***: I have received your letter regarding *** ***’s TV purchase.I apologize for any frustration Ms*** may have experiencedAfter reviewing photos
of the damage, it has been determined that the TV was not damaged during shippingAs a company we are unable to return damaged items of this nature per our return policyI regret we are unable to over-turn our initial decision regarding the damage claimIn regards to the purchased extended service plan, the plan has been refunded under invoice ***The refund is being sent via USPS mail as a checkWe ask that 2-weeks be allowed to receive the checkWe appreciate having the opportunity to answer the complaintSincerely, Z.AN***
October 12,
*** *** Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding *** *** warranty issue
We apologize for the inconvenience Mr***
experiencedMr*** was issued a credit by the warranty provider to reselect on 10/03/He did take advantage of the credit and purchased a new unit on 10/10/
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***
Tell us why here...January 1,
*** *** Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***
Dear Ms***:
I have received your letter regarding *** *** refund/exchange issues
We apologize for the
inconvenience and frustration *** *** may have experiencedOur records indicate Mr*** was provided with an update on 12/31/regarding his refundThe refund has been processed and Mr*** should expect it to post within 5/business days
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***
June 15, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** ***Dear *** ***:I have received your letter regarding *** *** concerns about his television.I apologize for any inconvenience Mr***
experiencedIt is our understanding that the service plan administrator is waiting for pictures of the panel before they determine how to proceedIf Mr*** has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team
June 15, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** ***Dear *** ***I have received your letter regarding *** *** concerns about her refrigerator.I apologize for any inconvenience *** *** experienced
Our representative contacted the service plan administrator and was informed that they authorized a replacementA representative should contact *** *** within the next few business daysIf *** *** has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team
October 25, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** * *** (# ***)Dear Ms***:I have received your letter regarding *** ***s concerns about the television.I apologize for any inconvenience *** experiencedWe regret
that we are unable to authorize a refundAs indicated in our return policy, damaged products are not eligible for returnGiven that our personnel did not deliver the television and no damage was reported before it left the store, there is no way to determine how any damage may have occurred.If *** would like assistance with locating an authorized service provider in his area, Samsung can be reached at (800) 726-7864.We appreciate having the opportunity to answer the complaint. Sincerely,Stephanie D* ** ***Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me.
Regards,
*** ***
November 30, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’ concerns about the television.I apologize for any inconvenience Ms*** experienced
We regret that we are unable to authorize a refundAs indicated in our return policy, damaged products are not eligible for returnGiven that no damage was reported before the delivery team left the home, there is no way to determine how any damage may have occurred. If Ms*** would like assistance with locating an authorized service provider in her area, Samsung can be reached at (800) 726-7864.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team
*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding *** *** purchase issue
We apologize for the inconvenience and frustration Mr***
experiencedI was able to reach out to Mr*** regarding the issues he is currently experiencingAfter speaking with Mr*** I was able to open a damage claim for the damages floorsMr*** will receive a call within the next 48/hrs, if he wishes to reach out to the claims department he may do so 800-307-I was also able to issue a refund for the microwave; however the refund will not be issued until Mr*** takes the microwave back to the purchase location
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***
March 22, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear Ms***:I have received your letter regarding *** ***’ concerns about his rebate.I apologize for any inconvenience Mr***
experiencedIn the interest of good customer relations, we are reimbursing him for the television rebateHe should receive the refund in the next days. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***It's unfortunate that this company seems to value its customers so little - if only they had been as prompt bringing me my fridge or fixing my fridge as they were at picking it upI appreciate the efforts of the last manager I spoke with and want to be clear that he was the only positive part of this process and I wish I had been able to speak to him sooner - perhaps things would have ended differentlyThis so-called response from HH Gregg's corporate team, however, is a a joke, my money has been refunded and I've found a fridge elsewhere but the time and frustration wasted on this disaster is nonrefundableAll said - we can consider the matter closedI'll never show at your store again
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I do not agree with their responseI have already been to the store different timesEach time they said they would rectify the situation caused because the original washer and dryer purchased had been returned and a more expensive set purchasedThey failed to do that and the time they had more self come to the store to call Synchrony together, the manager was not thereI have done my part and yet the store wants to be cit loose of any responsibilityI went in and they failed to even be available after saying they would beI have heard this about HH Gregg from others also. Contact is a local helpline through our news station in MilwaukeeAt this point what do I have to lose?
Regards,
*** ***
July 29, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding *** ***’s concerns about her purchase.I apologize for any inconvenience Ms*** experiencedWe
regret that we are unable to authorize a return or an exchange for the washerAs indicated in our return policy, damaged products are not eligible for return.We have processed a refund for the service planShe should receive it in the next days.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team
February 23, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***:I have received your letter regarding *** *** concerns about his television.I apologize for any inconvenience ***
*** experiencedIt is our understanding that the service plan administrator authorized a store credit for the replacement of the television. We are unable to offer any additional store creditAs indicated in the Terms and Conditions for the service plan, authorization of the store credit deems the coverage fulfilledIt cannot be refunded or transferred to the new unit. Additionally, the service plan covers the product only and not the sales taxIf *** *** has any questions about the coverage Warrantech can be reached at (877) 456-9643. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I would still have to pay for installation (again) and I also would have to re-pay for the warranty in which I already paidThis is not satisfactoryThe warranty I did pay for isn't even covering the cost for what I did pay which is valid until The extended warranty was purchased with the stipulation that I wouldn't have to pay for servicing or replacementHowever, now I would end up spending double the amount of money I already paid instead of just getting the dishwasher servicedDue to financial burdens I cannot afford to pay for the new machine, installation, and a new warranty which is why I purchased the warranty in the first place
Regards,
*** *** ***
January 20, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about the television.I apologize for any inconvenience she experiencedWe
regret that we are unable to honor her requestAs indicated in our return policy, damaged products are not eligible for exchange or return. In the interest of good customer relations, we can offer to cancel and refund the service plan in full as long as the coverage has not been used and she has not already received a refund for itIf she would like to take advantage of this offer, we request that she fill out the enclosed form and mail it to the address at the bottom of the form within the next days.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive TeamEnclosure
December 11, 2015RE: *** *** ** *** Dear *** ***:I have received your letter regarding *** ***’ concerns about her delivery.I apologize for any inconvenience *** *** experiencedOur records indicate that the store management processed a refund of the delivery
charge as a credit to one of the cards used to make the purchaseWe regret that we are unable to offer any additional refunds. We appreciate having the opportunity to answer the complaint. Sincerely,Diane ***Communications Department
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
*** *** Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** *** (#***) Dear Ms***: I have received your letter regarding *** ***’s online order.I apologize for any inconvenience *** *** may have experiencedAfter an order has
been cancelled and refunded, we are unable to provide any further action for the orderMr***’s purchase was refunded under invoice *** and the funds will have posted to the account by today’s dateI regret that we were unable to fulfill the orderAs a company we continually take steps to improve our inventory planning so that stock issues do not happenWe ask that Mr*** please continue to shop our many deals and promotions as we look forward to providing him with great future serviceWe appreciate having the opportunity to answer the complaintSincerely, Z.AN***
August 9, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***I have received your letter regarding *** *** concerns about his order.I apologize for any inconvenience *** *** experienced
Our records indicate that the delivery is scheduled for 8/We regret that we are unable to offer an upgraded model.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team
*** *** Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** *** (#***) Dear Ms***: I have received your letter regarding *** ***’s TV purchase.I apologize for any frustration Ms*** may have experiencedAfter reviewing photos
of the damage, it has been determined that the TV was not damaged during shippingAs a company we are unable to return damaged items of this nature per our return policyI regret we are unable to over-turn our initial decision regarding the damage claimIn regards to the purchased extended service plan, the plan has been refunded under invoice ***The refund is being sent via USPS mail as a checkWe ask that 2-weeks be allowed to receive the checkWe appreciate having the opportunity to answer the complaintSincerely, Z.AN***
October 12,
*** *** Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding *** *** warranty issue
We apologize for the inconvenience Mr***
experiencedMr*** was issued a credit by the warranty provider to reselect on 10/03/He did take advantage of the credit and purchased a new unit on 10/10/
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***
Tell us why here...January 1,
*** *** Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***
Dear Ms***:
I have received your letter regarding *** *** refund/exchange issues
We apologize for the
inconvenience and frustration *** *** may have experiencedOur records indicate Mr*** was provided with an update on 12/31/regarding his refundThe refund has been processed and Mr*** should expect it to post within 5/business days
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***