Southern Appalachian Auto, Inc.

December 30,
*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
*** *** ***:
I have received your letter regarding *** *** product issue
We apologize for any inconvenience Ms*** may be experiencingBecause Ms*** is under a manufactures warranty with LG and outside of days hhGregg is not authorized to make any decisions regarding repairs and or exchangesWe ask that if Ms*** has any questions regarding food reimbursement or compensation that she contacts LG directly
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***

February 10,
*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding *** *** purchase
We apologize for the inconvenience and frustration this delay has caused *** ***
I have tried to reach out to Mr*** unfortunately all attempts have been unsuccessfulAt this time the dishwasher is available at the purchase and delivery centerWe ask that Mr*** contacts the purchase location to schedule a pick up date or delivery
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meSo I printed the letter with the response from the business and took it to my local HH Greg this morning to obtain a replacement dryerI was assisted by Appliance Specialist Shane O'*** and Manager Jerry F*I explained to MrF* what had taken place and provided him with the response letter as directed by James M***, Director of Service OperationsMrF* informed me that management no longer has access to "cost" information and is not sure how he can sell me a dryer at costHe advised that the best he could do was sell me a dryer and give me an "employee discount" This did not sit well with me but I felt I was at his mercy to take it or leave itI purchased another dryer under Invoice # H336-and have no idea how much over cost I actually paidFurther more, I had to pay $to have the dryer delivered and feel that I absolutely should not have had to pay this feeMrF* informed me that he did not have the authority to override the charge. I am relieved to know I have a replacement dryer now, but disappointed that management was not able to honor what was promised to me AND I had to pay to have the replacement dryer delivered to meI feel that I should be refunded the $delivery charge for the replacement
Regards,
*** ***

Thank you for responding back to meYes I have a warranty and have had one since date of purchaseThe current one is with frigidaireThe original one was with hhgregg

July 14, *** *** Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** ** *** (# ***) Dear Ms***: I have received your letter regarding *** ***
concerns about the tv piand pricingI apologize for any inconvenience Mr*** experienced Due to the delay in order piprocessing, communication and confusion surrounding Mr*** order, we are in good faith issuing an in-store gift card for the requested amount of $The gift card will be mailed to Mr*** via USPS mail and he can expect to receive it within 1-weeks We appreciate having the opportunity to answer the complaint Sincerely, Z.AN*** Executive Team

January 13, 2017*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your follletter regarding *** ***’s concerns about her order.We regret her continued disappointmentWe are unable to offer a refund in the amount she requestedHowever, in the interest of good customer relations, we processed a price adjustment of $She should receive the refund in the next days. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Desk

November 19, 2015RE: *** *** ** *** Dear *** ***I have received your letter regarding *** *** concerns.I apologize for any inconvenience *** *** experiencedHer purchase did not qualify for the delivery rebate and we were unable to verify that she was offered a
$gift cardIn the interest of good customer relations, we are sending a $gift card that she indicated she was previously offeredShe should receive it in the next days.We appreciate having the opportunity to answer the complaint. Sincerely,Diane ***Communications Manager

December 30, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about her washer.I am sorry for any inconvenience Ms*** experiencedOur
records indicated that a return was authorizedIf she has any questions, our call center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

March 29, 2017*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** ** *** (# ***)Dear Ms***:We have received your letter regarding *** ***’s concern.We apologize for any inconvenience Ms* *** encounteredOur records indicate that
an incident tracking report was filed on 03/21/Our incident tracking department can be reached at (800)307-Opt for further assistance.We appreciate the opportunity to address the complaintSincerely,Stephanie D* ** ***Executive Team

February 27, 2017*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** ** *** (# ***)Dear Ms***:We have received your letter regarding *** ***’s concern regarding her rebate. We apologize for any inconvenience and the delay Ms***
encounteredShe will be receiving another gift card within to days.We appreciate the opportunity to address the complaint.Sincerely,StephanieExecutive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** * *** ***

December 15, 2016*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:We have received your letter regarding *** ***’s purchase.We apologize for any inconvenience Mr*** encounteredOur records indicate that
the speakers were exchanged on 12/07/16.We appreciate the opportunity to address the complaintSincerely,Stephanie D* ** ***Executive Team

November 15,
*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding *** *** delivery issue
We apologize for the inconvenience and frustration
this may have caused Mr***Unfortunately we are not able to refund Mr*** the dispute amount
-Delivery was at no cost
-Dryer was not installed due to Mr*** having gas line not capped (which is also visible in the pictures took by the delivery team)
-Old units were removed
Mr*** did also sign off the delivery, indicating everything was fine, however we will issue Mr*** a $refund for the broken pipe
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***

January 28, 2016RE: *** *** ** *** Dear *** ***I have received your letter regarding *** *** concerns about the refrigerator.I apologize for any inconvenience *** *** experiencedOur records indicate that the refrigerator was returned. We appreciate
having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

March 3, 2017*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:We have received your letter regarding Ms*** concerns about her refrigerator.We apologize for any inconvenience Ms*** encountered
Warrantech has been contacted on the customer’s behalf and the service center will be in contact with the customer to schedule a service call.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D* ** ***Executive Team

March 23, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear Ms***:I have received your letter regarding *** ***’ concerns about the range.I apologize for any inconvenience Mr***
experiencedWe regret that we are unable to authorize a return or an exchange. It is my understanding that the range was delivered in good conditionIf he has not yet done so, Mr*** may want to schedule a service call to determine whether the issue was caused by a manufacturer defect or physical damageWhirlpool can be reached at (800) 253-1301.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

June 9, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** ***Dear Ms***:I have received your letter regarding *** ***’s concerns about the television.I apologize for any inconvenience she experiencedWe regret
that we are unable to authorize a return or an exchangeAs indicated in our return policy, damaged products are not eligible for exchange or returnGiven that our company did not deliver the television and no damage was reported before it was removed from the store premises, there is no way to verify how any damage may have occurred.If Ms*** would like assistance with locating an authorized service provider in her area, our Call Center can be reached at (800) 284-7344We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

November 30, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about the furniture.I apologize for any inconvenience Ms*** experiencedWe
regret that we are unable to authorize a refundAs indicated in our return policy, damaged products are not eligible for returnGiven that our personnel did not deliver the furniture and no damage was reported before it left the store, there is no way to determine how any damage may have occurred.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

April 5, 2016Peggy Richardson Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** *** ** *** Dear *** ***I have received your letter regarding *** *** *** concerns about her washer.I apologize for any inconvenience MsFried
Klein experiencedWe regret that we are unable to offer a refund or the laundry reimbursement she requested.Our representative contacted the service plan administrator and was informed that they have expedited the part orderIf she has any questions, Warrantech can be reached at *** ***We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team