Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
***
January 28, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding *** ***’s concerns about the recliners.I apologize for any inconvenience Mr***
experiencedWe regret that we are unable to offer a refund or replacementsOur records indicate that the recliners were repairedIf he experiences any further issues, our Furniture department can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team
December 19,
*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding *** *** customer service issue
We apologize for any inconvenience Ms
*** may have experiencedMs*** purchased a range for $449.99; an indication that it was a floor model unitBased on the information that was provided by Ms*** the store manager did offer a solution in getting a new doorIf Ms*** would like to exchange the doors out she would have to bring the unit in
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***
April 13, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***I have received your letter regarding *** *** concerns about the table.I apologize for any inconvenience ***
*** experiencedAccording to our records, the service plan he purchased is administered through WarrantechOur representatives are not authorized to override decisions regarding repair or replacement. It is our understanding that the problem he described is considered wear and tearIf he has any questions, Warrantech can be reached at *** ***
We appreciate having the opportunity to respond to the complaint. Sincerely,Ryan ***Executive Team
Thank you for responding back to meYes I have a warranty and have had one since date of purchaseThe current one is with frigidaireThe original one was with hhgregg
*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding warranty *** *** issue
We apologize for the inconvenience and frustration Mr*** experiencedI have
reached out to Mr*** in an attempt to gather more information concerning this matter; a message was left to return the call
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***
November 19, 2015RE: *** *** ** *** Dear *** ***I have received your letter regarding *** *** concerns.I apologize for any inconvenience *** *** experiencedHer purchase did not qualify for the delivery rebate and we were unable to verify that she was offered a
$gift cardIn the interest of good customer relations, we are sending a $gift card that she indicated she was previously offeredShe should receive it in the next days.We appreciate having the opportunity to answer the complaint. Sincerely,Diane ***Communications Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meSo I printed the letter with the response from the business and took it to my local HH Greg this morning to obtain a replacement dryerI was assisted by Appliance Specialist Shane O'*** and Manager Jerry F*I explained to MrF* what had taken place and provided him with the response letter as directed by James M***, Director of Service OperationsMrF* informed me that management no longer has access to "cost" information and is not sure how he can sell me a dryer at costHe advised that the best he could do was sell me a dryer and give me an "employee discount" This did not sit well with me but I felt I was at his mercy to take it or leave itI purchased another dryer under Invoice # H336-and have no idea how much over cost I actually paidFurther more, I had to pay $to have the dryer delivered and feel that I absolutely should not have had to pay this feeMrF* informed me that he did not have the authority to override the charge. I am relieved to know I have a replacement dryer now, but disappointed that management was not able to honor what was promised to me AND I had to pay to have the replacement dryer delivered to meI feel that I should be refunded the $delivery charge for the replacement
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** Even with replacement parts the display panel doesn't work! This TV is a lemon and needs to be replaced *** is a very poor excuse for a warranty service I recommend not purchasing anything from HH Gregg and using ***!!!!!
March 3, 2017*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:We have received your letter regarding Ms*** concerns about her refrigerator.We apologize for any inconvenience Ms*** encountered
Warrantech has been contacted on the customer’s behalf and the service center will be in contact with the customer to schedule a service call.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D* ** ***Executive Team
October 1, 2015RE: *** *** ** *** Dear Ms***I have received your letter regarding *** *** concerns about the order.I apologize for any frustration Ms*** experiencedWe regret that we are unable to honor her requestOur records indicate that our Call Center
processed a gift card as an apology for the inconvenience.We appreciate having the opportunity to answer the complaint. Sincerely,James ** ***Director, Service Operations
April 5, 2016Peggy Richardson Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** *** ** *** Dear *** ***I have received your letter regarding *** *** *** concerns about her washer.I apologize for any inconvenience MsFried
Klein experiencedWe regret that we are unable to offer a refund or the laundry reimbursement she requested.Our representative contacted the service plan administrator and was informed that they have expedited the part orderIf she has any questions, Warrantech can be reached at *** ***We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team
June 9, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** ***Dear Ms***:I have received your letter regarding *** ***’s concerns about the television.I apologize for any inconvenience she experiencedWe regret
that we are unable to authorize a return or an exchangeAs indicated in our return policy, damaged products are not eligible for exchange or returnGiven that our company did not deliver the television and no damage was reported before it was removed from the store premises, there is no way to verify how any damage may have occurred.If Ms*** would like assistance with locating an authorized service provider in her area, our Call Center can be reached at (800) 284-7344We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** * *** ***
February 08,
*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I apologize that we are not able to assist Ms*** in figuring out how to easy clean (self clean) the rangeLG has listed this particular model as being easy cleaning, therefore at this time we are directing Ms*** to LG where she may speak with someone in regards to the easy cleaning function
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***
Customer Relations Department
March 23, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear Ms***:I have received your letter regarding *** ***’ concerns about the range.I apologize for any inconvenience Mr***
experiencedWe regret that we are unable to authorize a return or an exchange. It is my understanding that the range was delivered in good conditionIf he has not yet done so, Mr*** may want to schedule a service call to determine whether the issue was caused by a manufacturer defect or physical damageWhirlpool can be reached at (800) 253-1301.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team
December 15, 2016*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:We have received your letter regarding *** ***’s purchase.We apologize for any inconvenience Mr*** encounteredOur records indicate that
the speakers were exchanged on 12/07/16.We appreciate the opportunity to address the complaintSincerely,Stephanie D* ** ***Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***
March 29, 2017*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** ** *** (# ***)Dear Ms***:We have received your letter regarding *** ***’s concern.We apologize for any inconvenience Ms* *** encounteredOur records indicate that
an incident tracking report was filed on 03/21/Our incident tracking department can be reached at (800)307-Opt for further assistance.We appreciate the opportunity to address the complaintSincerely,Stephanie D* ** ***Executive Team
November 30, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about the furniture.I apologize for any inconvenience Ms*** experiencedWe
regret that we are unable to authorize a refundAs indicated in our return policy, damaged products are not eligible for returnGiven that our personnel did not deliver the furniture and no damage was reported before it left the store, there is no way to determine how any damage may have occurred.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
***
January 28, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding *** ***’s concerns about the recliners.I apologize for any inconvenience Mr***
experiencedWe regret that we are unable to offer a refund or replacementsOur records indicate that the recliners were repairedIf he experiences any further issues, our Furniture department can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team
December 19,
*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding *** *** customer service issue
We apologize for any inconvenience Ms
*** may have experiencedMs*** purchased a range for $449.99; an indication that it was a floor model unitBased on the information that was provided by Ms*** the store manager did offer a solution in getting a new doorIf Ms*** would like to exchange the doors out she would have to bring the unit in
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***
April 13, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***I have received your letter regarding *** *** concerns about the table.I apologize for any inconvenience ***
*** experiencedAccording to our records, the service plan he purchased is administered through WarrantechOur representatives are not authorized to override decisions regarding repair or replacement. It is our understanding that the problem he described is considered wear and tearIf he has any questions, Warrantech can be reached at *** ***
We appreciate having the opportunity to respond to the complaint. Sincerely,Ryan ***Executive Team
Thank you for responding back to meYes I have a warranty and have had one since date of purchaseThe current one is with frigidaireThe original one was with hhgregg
*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding warranty *** *** issue
We apologize for the inconvenience and frustration Mr*** experiencedI have
reached out to Mr*** in an attempt to gather more information concerning this matter; a message was left to return the call
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***
November 19, 2015RE: *** *** ** *** Dear *** ***I have received your letter regarding *** *** concerns.I apologize for any inconvenience *** *** experiencedHer purchase did not qualify for the delivery rebate and we were unable to verify that she was offered a
$gift cardIn the interest of good customer relations, we are sending a $gift card that she indicated she was previously offeredShe should receive it in the next days.We appreciate having the opportunity to answer the complaint. Sincerely,Diane ***Communications Manager
Revdex.com:
*I explained to MrF
* what had taken place and provided him with the response letter as directed by James M***, Director of Service OperationsMrF
* informed me that management no longer has access to "cost" information and is not sure how he can sell me a dryer at costHe advised that the best he could do was sell me a dryer and give me an "employee discount" This did not sit well with me but I felt I was at his mercy to take it or leave itI purchased another dryer under Invoice # H336-and have no idea how much over cost I actually paidFurther more, I had to pay $to have the dryer delivered and feel that I absolutely should not have had to pay this feeMrF
* informed me that he did not have the authority to override the charge. I am relieved to know I have a replacement dryer now, but disappointed that management was not able to honor what was promised to me AND I had to pay to have the replacement dryer delivered to meI feel that I should be refunded the $delivery charge for the replacement
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meSo I printed the letter with the response from the business and took it to my local HH Greg this morning to obtain a replacement dryerI was assisted by Appliance Specialist Shane O'*** and Manager Jerry F
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** Even with replacement parts the display panel doesn't work! This TV is a lemon and needs to be replaced *** is a very poor excuse for a warranty service I recommend not purchasing anything from HH Gregg and using ***!!!!!
March 3, 2017*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:We have received your letter regarding Ms*** concerns about her refrigerator.We apologize for any inconvenience Ms*** encountered
Warrantech has been contacted on the customer’s behalf and the service center will be in contact with the customer to schedule a service call.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D* ** ***Executive Team
October 1, 2015RE: *** *** ** *** Dear Ms***I have received your letter regarding *** *** concerns about the order.I apologize for any frustration Ms*** experiencedWe regret that we are unable to honor her requestOur records indicate that our Call Center
processed a gift card as an apology for the inconvenience.We appreciate having the opportunity to answer the complaint. Sincerely,James ** ***Director, Service Operations
April 5, 2016Peggy Richardson Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** *** ** *** Dear *** ***I have received your letter regarding *** *** *** concerns about her washer.I apologize for any inconvenience MsFried
Klein experiencedWe regret that we are unable to offer a refund or the laundry reimbursement she requested.Our representative contacted the service plan administrator and was informed that they have expedited the part orderIf she has any questions, Warrantech can be reached at *** ***We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team
June 9, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** ***Dear Ms***:I have received your letter regarding *** ***’s concerns about the television.I apologize for any inconvenience she experiencedWe regret
that we are unable to authorize a return or an exchangeAs indicated in our return policy, damaged products are not eligible for exchange or returnGiven that our company did not deliver the television and no damage was reported before it was removed from the store premises, there is no way to verify how any damage may have occurred.If Ms*** would like assistance with locating an authorized service provider in her area, our Call Center can be reached at (800) 284-7344We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** * *** ***
February 08,
*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I apologize that we are not able to assist Ms*** in figuring out how to easy clean (self clean) the rangeLG has listed this particular model as being easy cleaning, therefore at this time we are directing Ms*** to LG where she may speak with someone in regards to the easy cleaning function
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***
Customer Relations Department
March 23, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear Ms***:I have received your letter regarding *** ***’ concerns about the range.I apologize for any inconvenience Mr***
experiencedWe regret that we are unable to authorize a return or an exchange. It is my understanding that the range was delivered in good conditionIf he has not yet done so, Mr*** may want to schedule a service call to determine whether the issue was caused by a manufacturer defect or physical damageWhirlpool can be reached at (800) 253-1301.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team
December 15, 2016*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:We have received your letter regarding *** ***’s purchase.We apologize for any inconvenience Mr*** encounteredOur records indicate that
the speakers were exchanged on 12/07/16.We appreciate the opportunity to address the complaintSincerely,Stephanie D* ** ***Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***
March 29, 2017*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** ** *** (# ***)Dear Ms***:We have received your letter regarding *** ***’s concern.We apologize for any inconvenience Ms* *** encounteredOur records indicate that
an incident tracking report was filed on 03/21/Our incident tracking department can be reached at (800)307-Opt for further assistance.We appreciate the opportunity to address the complaintSincerely,Stephanie D* ** ***Executive Team
November 30, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about the furniture.I apologize for any inconvenience Ms*** experiencedWe
regret that we are unable to authorize a refundAs indicated in our return policy, damaged products are not eligible for returnGiven that our personnel did not deliver the furniture and no damage was reported before it left the store, there is no way to determine how any damage may have occurred.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team