Southern Appalachian Auto, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have tried calling the number multiple times, wait on hold for minutes at a time, and never get to actually speak to someoneAdditionally, there was no packing slip, and in trying to resolve the issue via email, they simply stop respondingI did send the item back to the address listed on the packing slipI am hoping to see a full refund on my productNone of this is as they stateThey do not respond to any sort of communications, and there were no directions on how to return the product prior to you assisting with this issue.Thank you for your assistance in helping me resolve this matter
Regards,
*** ***

September 16, 2015RE: *** *** ** ***Dear Ms***I have received your follletter regarding *** *** concerns about the television.We regret his continued disappointmentCustomers have the option to inspect products before they leave the store premisesWe are unable to authorize a return.We appreciate having the opportunity to answer the complaint. Sincerely,James ** ***Director, Service Operations

We have received your letter regarding *** *** concern about the appliance repair I apologize for any frustration Mr*** has experienced.After review, I regret we are unable to refund the cost of the dishwasher Per the service agreement, Warrentech is only obligated toreimburse
for product replacement the cost of the product, minus the claims they've paid HH Gregg can only take what has been given byWarrentech under their plan contract.In regards to the service plan, as a good faith cost to HH Gregg, we are willing to refund the service plan in full Attached is a cancellation formand we ask that it be sent with a copy of the letter.We value our customers and appreciate the opportunity to answer the complaint.Sincerely,Z.AN***Executive Team

April 5, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (* ***) Dear *** ***I have received your letter regarding *** *** concerns about her refrigerator.I apologize for any inconvenience ***
*** experiencedOur representative contacted the service plan administrator and was informed that the refrigerator was repairedIf she has any questions, Warrantech can be reached at *** ***.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

December 30, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your follletter regarding *** ***’s concerns about her purchase.We regret her continued disappointmentOur records indicate that the store management processed a refund for a damaged stool. The furniture should have come with a one-year parts and labor warrantyIf Ms*** believes the stools are defective and she would like assistance with locating an authorized servicer in her area, our Furniture department can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

December 20, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding *** ***’s concerns about his purchase.I apologize for any inconvenience Mr*** experiencedWe
are unable to offer the price adjustment he requested. Our Price Guarantee excludes items for sale at hhgregg or any competitor from the first of November through the Wednesday after ThanksgivingBelow is a link to a page with information about our price matchingIt is listed in the Pricing and Payments category.http://www.hhgregg.com/service/CustomerService#contactusWe appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Desk

June 15, 2016Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE* *** *** ** ***Dear *** ***:I have received your letter regarding *** *** concerns about her washer.I apologize for any inconvenience Ms*** experiencedWe regret
that given the length of time that has passed since the purchase date, we are unable to authorize a return. The service plan she purchased is administered through WarrantechOur representative contacted the service plan administrator and was informed that the issue she is experiencing is not covered by the service planIf she has any questions about the coverage, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

January 21,
*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** *** (#***)
Dear Ms***:
I have received your letter regarding *** *** *** delivery issue
We apologize for the inconvenience and
frustration Mr*** may have experiencedWe can schedule another delivery date, or exchange the range for another one of your choiceP
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***

December 7, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about the order.I apologize for any inconvenience Ms*** experiencedOur
records indicate that the order was canceled and a refund was processedIf she has any questions, our call center can be reached at (866) 974-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

*** *** Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** *** (#***) Dear Ms***: I have reviewed the rebuttal made by Ms*** in reference to complaint ID ***, and have concluded that there is no further information to add to our original responseWe appreciate having the opportunity to answer the complaintSincerely, Z.AN***

January 2, 2017*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** ** *** (# ***)Dear Ms***:We have received your letter regarding *** ***’ concern about her delivery.We apologize for any inconvenience Ms*** has experiencedOur
records indicate that the order was delivered on 12/19/and a check of $was processed by our delivery teamPlease allow to business days to receive.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D* ** ***Executive Team

January 31, 2017*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** ** *** (# ***)Dear Ms***:We have received your letter regarding *** ***’s concern about his delivery.We apologize for any inconvenience Mr*** has experiencedOur
records indicate that the order was delivered on 01/21/and a refund of $was processed by our delivery teamPlease allow to business days for the funds to be reflected on the account.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D* ** ***Executive Team

Revdex.com:
I went to a local HH Gregg store and the manager did the right thing by selling me a comparable tv for the same price.To the american people that are experiencing the same thing I did, go to your local store and talk to a manager face to face The online people don't care about doing the right thing The local retail stores do!HH Gregg Corpmay think that they won, but I did
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

October 4, *** *** Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** *** (Case ID: ***) Dear Ms***: I have received your letter regarding *** ***’s complaint concerning
the appliance refund and kick plateI apologize for any frustration Mr*** has experienced On 9/20/under invoice *** the funds of $were refunded back to Mr***’s cardOn 10/2/our delivery center brought the requested kick plate to the customer’s home We value our customers and appreciate the opportunity to answer the complaint Sincerely, Z.AN*** Executive Team

*** *** Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** *** (#***) Dear Ms***: I have reviewed the response made by *** *** in reference to complaint ID ***I regret any further frustration *** *** may have experiencedAfter review, our records indicate that Mr*** has picked up the microwave from the local storeIn regards to the damage claim, we ask that Mr*** please contact our Incident tracking department at 317-848-for a clam updateOur distribution center will also be contacting Mr*** once his replacement door has been receivedI regret that we do not currently have a delivery dateWe will continue to work with Mr*** if his issues have not been resolvedWe appreciate having the opportunity to answer the complaintSincerely, Z.AN***

November 22, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# 11794234)Dear Ms***:I have received your letter regarding *** ***’s concerns about her refrigerator.I apologize for any inconvenience Ms*** experiencedAs previously mentioned, there is a day return policy; after days there are no returns or exchangesThe unit does have a one-year manufacturer warrantyIf the unit is in need of repairs, Samsung can be reached at (800) 726-7864. We appreciate having the opportunity to answer the complaint. Sincerely,Stephanie D* ** ***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Yes an item was delivered, however, it was not the item that I ordered I ordered a inch Smart TV The TV that I ordered is in fact a Smart TV with apps on the TV to access things like Netflix, for example The TV that was sent to me is not a Smart TV It is considered something else You can watch Netflix and things on it but only from a mobile device As this is for my year old's room, he is not able to use what we intended him to use This TV didn't even come with a decent remote control because they assume you will control the TV with your mobile device I didn't send this item back because I don't trust this company to fix the problem We are currently the remote for my son in his room because we have to use our mobile phone. It is unacceptable that this company can't ever accept responsibility for the constant and repeated screw ups
Regards,
*** ***