We have received your letter regarding *** *** concern about the appliance repair I apologize for any frustration Mr*** has experienced.After review, I regret we are unable to refund the cost of the dishwasher Per the service agreement, Warrentech is only obligated toreimburse
for product replacement the cost of the product, minus the claims they've paid HH Gregg can only take what has been given byWarrentech under their plan contract.In regards to the service plan, as a good faith cost to HH Gregg, we are willing to refund the service plan in full Attached is a cancellation formand we ask that it be sent with a copy of the letter.We value our customers and appreciate the opportunity to answer the complaint.Sincerely,Z.AN***Executive Team
January 2, 2017*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** ** *** (# ***)Dear Ms***:We have received your letter regarding *** ***’ concern about her delivery.We apologize for any inconvenience Ms*** has experiencedOur
records indicate that the order was delivered on 12/19/and a check of $was processed by our delivery teamPlease allow to business days to receive.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D* ** ***Executive Team
*** *** Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** *** (#***) Dear Ms***: I have received your letter regarding *** ***’s appliance purchase.I apologize for any frustration *** *** may have experiencedAfter review, I
regret that the dishwasher and over-the-range microwave models ordered by Mr*** are currently on a companywide backorder with no replenishment date availableWe hope that the delay for these specific products can be rectified in a timely manner, but due to shipping processes from the manufacturer we cannot provide a date that the units will be in-stockThe models are a special color of stainless and may be able to be subbed with a different brand of similar colorWe ask that Mr*** continue to work with his local store for updates, sub models and price adjustmentsWe appreciate having the opportunity to answer the complaintSincerely, Z.AN***
January 31, 2017*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** ** *** (# ***)Dear Ms***:We have received your letter regarding *** ***’s concern about his delivery.We apologize for any inconvenience Mr*** has experiencedOur
records indicate that the order was delivered on 01/21/and a refund of $was processed by our delivery teamPlease allow to business days for the funds to be reflected on the account.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D* ** ***Executive Team
October 4, *** *** Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** *** (Case ID: ***) Dear Ms***: I have received your letter regarding *** ***’s complaint concerning
the appliance refund and kick plateI apologize for any frustration Mr*** has experienced On 9/20/under invoice *** the funds of $were refunded back to Mr***’s cardOn 10/2/our delivery center brought the requested kick plate to the customer’s home We value our customers and appreciate the opportunity to answer the complaint Sincerely, Z.AN*** Executive Team
*** *** Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** *** (#***) Dear Ms***: I have reviewed the rebuttal made by Ms*** in reference to complaint ID ***, and have concluded that there is no further information to add to our original responseWe appreciate having the opportunity to answer the complaintSincerely, Z.AN***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***
March 10, 2017*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:We have received your letter regarding *** ***’s concern about her furniture.We apologize for any inconvenience Ms*** encounteredWe have
contacted Warrantech on the customer’s behalf, a claim has been openedShe needs to email images of the damage to [email protected] for further assistance. We appreciate the opportunity to address the complaintSincerely,Stephanie D* ** ***Executive Team
*** *** Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** *** (#***) Dear Ms***: I have reviewed the response made by *** *** in reference to complaint ID ***I regret any further frustration *** *** may have experiencedAfter review, our records indicate that Mr*** has picked up the microwave from the local storeIn regards to the damage claim, we ask that Mr*** please contact our Incident tracking department at 317-848-for a clam updateOur distribution center will also be contacting Mr*** once his replacement door has been receivedI regret that we do not currently have a delivery dateWe will continue to work with Mr*** if his issues have not been resolvedWe appreciate having the opportunity to answer the complaintSincerely, Z.AN***
November 22, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# 11794234)Dear Ms***:I have received your letter regarding *** ***’s concerns about her refrigerator.I apologize for any inconvenience Ms*** experiencedAs previously mentioned, there is a day return policy; after days there are no returns or exchangesThe unit does have a one-year manufacturer warrantyIf the unit is in need of repairs, Samsung can be reached at (800) 726-7864. We appreciate having the opportunity to answer the complaint. Sincerely,Stephanie D* ** ***Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below They came out for the service call and told me they did not have the part necessary to fix the fridge There is something missing and its causing the door to rub into the metal and metal fragments are going everywhere from where the fridge is broken I have not heard from the site about options and I have called and emailed several times I need this resolved, this was a $fridge that now has a broken door This door will not hold up long term
Regards,
*** *** ***
September 16, 2015RE: *** *** ** ***Dear Ms***I have received your follletter regarding *** *** concerns about the television.We regret his continued disappointmentCustomers have the option to inspect products before they leave the store premisesWe are unable to authorize a return.We appreciate having the opportunity to answer the complaint. Sincerely,James ** ***Director, Service Operations
December 30, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your follletter regarding *** ***’s concerns about her purchase.We regret her continued disappointmentOur records indicate that the store management processed a refund for a damaged stool. The furniture should have come with a one-year parts and labor warrantyIf Ms*** believes the stools are defective and she would like assistance with locating an authorized servicer in her area, our Furniture department can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have tried calling the number multiple times, wait on hold for minutes at a time, and never get to actually speak to someoneAdditionally, there was no packing slip, and in trying to resolve the issue via email, they simply stop respondingI did send the item back to the address listed on the packing slipI am hoping to see a full refund on my productNone of this is as they stateThey do not respond to any sort of communications, and there were no directions on how to return the product prior to you assisting with this issue.Thank you for your assistance in helping me resolve this matter
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I do not approve of this responseI received a 10% discount due to the inconvenience of them giving my fridge away and not receiving it on the fate it was to arriveHowever, the loaner fridge I was given is dorm size and not any where near the same size that I orderedThis size difference caused me to have to throw out all of the food in my old houses' refrigerator which was near $worth of frozen food and fresh so I could put in a half gallon of milk carton and two yogurts which only fit into my new dorm loaner fridgeThis is unacceptableYour business would not even give me a loaner fridge the same size as the one I ordered, even though the mistake was on your endThis has caused me a lot of money and anguish as I had to throw out breast milk I had frozen and saved for my baby as well of lots of foodPoor customer service.
Regards,
*** ***
October 1, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your follletter regarding MsWood’s concerns about the gift card.We regret her continued disappointmentThe gift card was not previously processedI am sorry for the delayShe should receive it in the next 10-days.We appreciate having the opportunity to answer the complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb
Revdex.com:
I went to a local HH Gregg store and the manager did the right thing by selling me a comparable tv for the same price.To the american people that are experiencing the same thing I did, go to your local store and talk to a manager face to face The online people don't care about doing the right thing The local retail stores do!HH Gregg Corpmay think that they won, but I did
Regards,
*** ***
*** *** Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** *** (#***) Dear Ms***: I have received your letter regarding *** ***’s repair concern.I apologize for any frustration *** *** may have experiencedAfter contacting the premium
service plan administrator Warrantech, the records show that a repair was completed on January 10th, In order to maintain good customer relations, we are sending Mr*** a check in the amount of $for the service fee describedWe ask that 1-weeks be allowed to receive the checkIn regards to refunding the premium service plan, per the service agreement we are unable to send the request in for processing due to the warranty being used to pay for service, parts and the repairWe appreciate having the opportunity to answer the complaintSincerely, Z.AN***
June 15, 2016Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE* *** *** ** ***Dear *** ***:I have received your letter regarding *** *** concerns about her washer.I apologize for any inconvenience Ms*** experiencedWe regret
that given the length of time that has passed since the purchase date, we are unable to authorize a return. The service plan she purchased is administered through WarrantechOur representative contacted the service plan administrator and was informed that the issue she is experiencing is not covered by the service planIf she has any questions about the coverage, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team
We have received your letter regarding *** *** concern about the appliance repair I apologize for any frustration Mr*** has experienced.After review, I regret we are unable to refund the cost of the dishwasher Per the service agreement, Warrentech is only obligated toreimburse
for product replacement the cost of the product, minus the claims they've paid HH Gregg can only take what has been given byWarrentech under their plan contract.In regards to the service plan, as a good faith cost to HH Gregg, we are willing to refund the service plan in full Attached is a cancellation formand we ask that it be sent with a copy of the letter.We value our customers and appreciate the opportunity to answer the complaint.Sincerely,Z.AN***Executive Team
January 2, 2017*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** ** *** (# ***)Dear Ms***:We have received your letter regarding *** ***’ concern about her delivery.We apologize for any inconvenience Ms*** has experiencedOur
records indicate that the order was delivered on 12/19/and a check of $was processed by our delivery teamPlease allow to business days to receive.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D* ** ***Executive Team
*** *** Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** *** (#***) Dear Ms***: I have received your letter regarding *** ***’s appliance purchase.I apologize for any frustration *** *** may have experiencedAfter review, I
regret that the dishwasher and over-the-range microwave models ordered by Mr*** are currently on a companywide backorder with no replenishment date availableWe hope that the delay for these specific products can be rectified in a timely manner, but due to shipping processes from the manufacturer we cannot provide a date that the units will be in-stockThe models are a special color of stainless and may be able to be subbed with a different brand of similar colorWe ask that Mr*** continue to work with his local store for updates, sub models and price adjustmentsWe appreciate having the opportunity to answer the complaintSincerely, Z.AN***
January 31, 2017*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** ** *** (# ***)Dear Ms***:We have received your letter regarding *** ***’s concern about his delivery.We apologize for any inconvenience Mr*** has experiencedOur
records indicate that the order was delivered on 01/21/and a refund of $was processed by our delivery teamPlease allow to business days for the funds to be reflected on the account.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D* ** ***Executive Team
October 4, *** *** Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** *** (Case ID: ***) Dear Ms***: I have received your letter regarding *** ***’s complaint concerning
the appliance refund and kick plateI apologize for any frustration Mr*** has experienced On 9/20/under invoice *** the funds of $were refunded back to Mr***’s cardOn 10/2/our delivery center brought the requested kick plate to the customer’s home We value our customers and appreciate the opportunity to answer the complaint Sincerely, Z.AN*** Executive Team
*** *** Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** *** (#***) Dear Ms***: I have reviewed the rebuttal made by Ms*** in reference to complaint ID ***, and have concluded that there is no further information to add to our original responseWe appreciate having the opportunity to answer the complaintSincerely, Z.AN***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***
March 10, 2017*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:We have received your letter regarding *** ***’s concern about her furniture.We apologize for any inconvenience Ms*** encounteredWe have
contacted Warrantech on the customer’s behalf, a claim has been openedShe needs to email images of the damage to [email protected] for further assistance. We appreciate the opportunity to address the complaintSincerely,Stephanie D* ** ***Executive Team
*** *** Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** *** (#***) Dear Ms***: I have reviewed the response made by *** *** in reference to complaint ID ***I regret any further frustration *** *** may have experiencedAfter review, our records indicate that Mr*** has picked up the microwave from the local storeIn regards to the damage claim, we ask that Mr*** please contact our Incident tracking department at 317-848-for a clam updateOur distribution center will also be contacting Mr*** once his replacement door has been receivedI regret that we do not currently have a delivery dateWe will continue to work with Mr*** if his issues have not been resolvedWe appreciate having the opportunity to answer the complaintSincerely, Z.AN***
November 22, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# 11794234)Dear Ms***:I have received your letter regarding *** ***’s concerns about her refrigerator.I apologize for any inconvenience Ms*** experiencedAs previously mentioned, there is a day return policy; after days there are no returns or exchangesThe unit does have a one-year manufacturer warrantyIf the unit is in need of repairs, Samsung can be reached at (800) 726-7864. We appreciate having the opportunity to answer the complaint. Sincerely,Stephanie D* ** ***Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below They came out for the service call and told me they did not have the part necessary to fix the fridge There is something missing and its causing the door to rub into the metal and metal fragments are going everywhere from where the fridge is broken I have not heard from the site about options and I have called and emailed several times I need this resolved, this was a $fridge that now has a broken door This door will not hold up long term
Regards,
*** *** ***
September 16, 2015RE: *** *** ** ***Dear Ms***I have received your follletter regarding *** *** concerns about the television.We regret his continued disappointmentCustomers have the option to inspect products before they leave the store premisesWe are unable to authorize a return.We appreciate having the opportunity to answer the complaint. Sincerely,James ** ***Director, Service Operations
December 30, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your follletter regarding *** ***’s concerns about her purchase.We regret her continued disappointmentOur records indicate that the store management processed a refund for a damaged stool. The furniture should have come with a one-year parts and labor warrantyIf Ms*** believes the stools are defective and she would like assistance with locating an authorized servicer in her area, our Furniture department can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have tried calling the number multiple times, wait on hold for minutes at a time, and never get to actually speak to someoneAdditionally, there was no packing slip, and in trying to resolve the issue via email, they simply stop respondingI did send the item back to the address listed on the packing slipI am hoping to see a full refund on my productNone of this is as they stateThey do not respond to any sort of communications, and there were no directions on how to return the product prior to you assisting with this issue.Thank you for your assistance in helping me resolve this matter
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I do not approve of this responseI received a 10% discount due to the inconvenience of them giving my fridge away and not receiving it on the fate it was to arriveHowever, the loaner fridge I was given is dorm size and not any where near the same size that I orderedThis size difference caused me to have to throw out all of the food in my old houses' refrigerator which was near $worth of frozen food and fresh so I could put in a half gallon of milk carton and two yogurts which only fit into my new dorm loaner fridgeThis is unacceptableYour business would not even give me a loaner fridge the same size as the one I ordered, even though the mistake was on your endThis has caused me a lot of money and anguish as I had to throw out breast milk I had frozen and saved for my baby as well of lots of foodPoor customer service.
Regards,
*** ***
October 1, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your follletter regarding MsWood’s concerns about the gift card.We regret her continued disappointmentThe gift card was not previously processedI am sorry for the delayShe should receive it in the next 10-days.We appreciate having the opportunity to answer the complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb
Revdex.com:
I went to a local HH Gregg store and the manager did the right thing by selling me a comparable tv for the same price.To the american people that are experiencing the same thing I did, go to your local store and talk to a manager face to face The online people don't care about doing the right thing The local retail stores do!HH Gregg Corpmay think that they won, but I did
Regards,
*** ***
*** *** Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** *** (#***) Dear Ms***: I have received your letter regarding *** ***’s repair concern.I apologize for any frustration *** *** may have experiencedAfter contacting the premium
service plan administrator Warrantech, the records show that a repair was completed on January 10th, In order to maintain good customer relations, we are sending Mr*** a check in the amount of $for the service fee describedWe ask that 1-weeks be allowed to receive the checkIn regards to refunding the premium service plan, per the service agreement we are unable to send the request in for processing due to the warranty being used to pay for service, parts and the repairWe appreciate having the opportunity to answer the complaintSincerely, Z.AN***
June 15, 2016Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE* *** *** ** ***Dear *** ***:I have received your letter regarding *** *** concerns about her washer.I apologize for any inconvenience Ms*** experiencedWe regret
that given the length of time that has passed since the purchase date, we are unable to authorize a return. The service plan she purchased is administered through WarrantechOur representative contacted the service plan administrator and was informed that the issue she is experiencing is not covered by the service planIf she has any questions about the coverage, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team