Southern Appalachian Auto, Inc.

June 24, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about his dishwasher.I apologize for any inconvenience Mr*** experiencedWe
regret that we are unable to authorize a replacementAs indicated in our return policy, the return period is days from the date of purchase.It is our understanding that the servicer received the part needed to complete the repairThe servicer should contact Mr*** within the next few business days to schedule the repair if they have not done so already.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

October 1, 2015RE: *** *** ** *** Dear Ms***I have received your letter regarding *** *** concerns about his television.I apologize for any inconvenience Mr*** experiencedOur records indicate that the service plan administrator authorized a store credit
for the replacement of the television. We appreciate having the opportunity to answer the complaint. Sincerely,James ** ***Director, Service Operations

*** *** Revdex.com, Inc. NDelaware Street #2020 Indianapolis, IN 46204 RE: *** *** (#***) Dear Ms***: I have reviewed the rebuttal made by *** *** in reference to complaint ID ***, and have concluded that there is no further information to add to our original response.We appreciate having the opportunity to answer the complaint. Sincerely, Z.AN***Executive Team

*** *** Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** *** (#***) Dear Ms***: I have reviewed the rebuttal made by Mr*** in reference to complaint ID ***, and have concluded that there is no further information to add to our original responseOur stores do not keep record of inbound callsAny agreement by our store representatives will need pursued at the store levelWe appreciate having the opportunity to answer the complaintSincerely, Z.AN***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** PSI do NOT accept what they say due to advertisingI was told it would be in stock and was not and refused to honor their priceI will forward this and all info to the FTCDP

November 11, *** *** Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** *** (Case ID: ***) Dear Ms***: I have received your letter regarding *** ***’s concern regarding his
giftcardI apologize for any frustration Mr*** has experienced After review, in good faith we are sending Mr*** a new giftcard valued at $We ask that Mr*** allow 1-weeks to receive the card via USPS mail We value our customers and appreciate the opportunity to answer the complaint Sincerely, Z.AN*** Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
You can refer me back to warrantech as many times as you want, it does not change the fact that HHGreg sold me the warranty and is not standing by the agreement they sold me If there's an issue with your 3rd party supplier you should be handling the issue, not the customer that paid in good faith Shame on you for not backing what you sell All that needed to be done was for my dishwasher to be repaired under the agreement Since that was refused it has since been replaced by a reputable company as dealing with your company has been a completely ridiculous situation and waset of my time I am still not satisfied and will not be until I receive the remaining refund owed to me You have permanently lost the business of a once very loyal customer and his family I fond your practices deceptive and deplorable
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***

March 23, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***:I have received your letter regarding *** *** concerns about her furniture.I apologize for any inconvenience she experienced
It is my understanding that a representative from our Vendor Relations department has attempted to contact her to obtain a serial numberIf she still needs assistance, we request that she contact Megan at (317) 848-8710, extension *** We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** This resolution doesn't satisfy me because with the closing of these stores and previously working in retail, I know the prices are already times more than they should beWhen I initially attempted to use this credit, I was told I had to pay the extra $to get the same size television I originally purchased because it was that much more than my creditThe fact they were going out of business limited my opportunity to get the size television I originally purchasedThey had a inch in that price range and I felt like I should not have had to take anything other than what I purchasedThey claim they understand my frustration but had the power to end my frustration and choose not to end itAfter being without a television in my living room for three months, I decided to go in and see if there was a demo in the price range of the creditThe first problem with that is the television was marked down to $898.19, but instead of charging me that price they charged me $and did the percent discount bringing it back to the mark down priceThen they refused to give me the $refund I was due from the $credit I was issuedThe second thing is they misplaced the remote for the demo and the GENERAL MANAGER found a Samsung remote that wasn't for that model, I learned that after calling Samsung because I couldn't program the televisionWhen I called they suggested I purchase a remote again I disagreed, so when I suggested they use the refund they refuse to give me they supplied a universal remote that controls up to six devices like that is suppose to be fascinatingI only need to control my television and the SMART option which is the reason I purchased the television in the first placeThey could order a remote from SAMSUNG just like the sales person suggested I doand I think it's their responsibility to do so and not mineIf they really was concern about my frustration satisfying my purchase would have eliminated the frustration

October 24,
*** *** Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding *** *** contract dispute
We apologize for the inconvenience Ms*** may have experiencedThe credits amount is not determined or issued by hhGreggWarrantech based the credit off of service calls, parts, and repairs that took place over a 3year periodIf Ms *** has any questions regarding the credit that was issued she is to contact Warrantech 877-456-
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***

Dear Ms***: I have received your letter regarding *** ***’s concern about the order refundI apologize for any frustration Ms*** has experienced After review, on 12/6/16, the order was refunded under confirmation invoice ***We ask that Ms***
allow 3-business days for the funds to post We value our customers and appreciate the opportunity to answer the complaint Sincerely, Z.AN*** Executive Team

October 1, 2015RE: *** *** ** ***Dear *** ***I have received your follletter regarding *** *** concerns about the range.We regret his continued disappointmentHowever, we stand by our previous response.We appreciate having the opportunity to answer the complaint. Sincerely,James ** ***Director, Service Operations

March 28, 2017*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:We have received your letter regarding *** ***’s concern.We apologize for any inconvenience Mr*** encounteredAs a customer satisfaction we will
process a full refund of $for the warranty purchased on Please allow to business days for the check to be received.We appreciate the opportunity to address the complaintSincerely,Stephanie D* ** ***Executive Team

June 3, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about the television.I apologize for any inconvenience he experiencedWe regret
that we are unable to honor his requestAs indicated in our return policy, damaged products are not eligible for exchange or returnGiven that our company did not deliver the television and no damage was reported before it was removed from the store premises, there is no way to verify how any damage may have occurred. Television service plans sold in our stores do not cover the repair of physical damageOur store personnel should be able to assist Mr*** with a cancellation of the service plan coverage.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

I do not understand I spent over on a tv that they could not deliver I did not open it there to make sure it worked the salesman said if I had any problems with it to bring it back within days as I did there is no visible damage to the tv itself it is on the inside that is having the issues What part of this is just cause not to replace it ? I do it want my money back I just want it fixed Why ? I really don't understand Does the manufacturer have to warranty this? Why is the store not honoring the days like their ad says and their salesman told me ??Please!Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

*** *** Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** *** (#***) Dear Ms***: I have reviewed the rebuttal made by Ms*** in reference to complaint ID ***, and have concluded that there is no further information to add to the original responseI regret that we do not have access to our delivery centers phone logWe appreciate having the opportunity to answer the complaintSincerely, Z.AN***

April 14, 2016Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***
I have received your letter regarding *** *** concerns about the microwave.I apologize for any inconvenience *** *** experiencedWe regret
that given the length of time that has passed since the purchase, we are unable to authorize a return or an exchangeOur records indicate that our personnel provided a 3-year service plan as an apology for the service issue.Most appliances come with a one-year parts and labor manufacturer’s warrantyIt is our understanding that if a factory-authorized technician determines that the microwave cannot be repaired due to a covered defect during the manufacturer’s warranty period, the manufacturer may evaluate the service history to determine whether the microwave qualifies for an exchange. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

Dear Ms***: I have received your letter regarding *** ***s concern about the TV orderI apologize for any frustration Ms*** has experienced After review, Ms***s order was subbed for a different model that was inches versus The new TV was pickat our local
store on 11/30/We ask that Ms*** contact us if she needs further assistance We value our customers and appreciate the opportunity to answer the complaint Sincerely, Z.AN*** Executive Team

Revdex.com:
II did not receive a call from them or a confirmation number that they are stating that they did Thank you Ms ***
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***