Southern Appalachian Auto, Inc.

*** *** Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** *** (#***) Dear Ms***: I have reviewed the rebuttal made by Ms*** in reference to complaint ID ***, and have concluded that there is no further information to add to the original responseAfter speaking with the local delivery center, there is no record of a discount approvalAs a company we are unable to provide a discount on a per day basisWe appreciate having the opportunity to answer the complaint. Sincerely, Z.AN*** We appreciate having the opportunity to answer the complaintSincerely, Z.AN*** Executive Team

December 30,
*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding *** *** delivery issue
We apologize for the inconvenience and frustration this may have caused Mr***Unfortunately we are not able to refund Mr*** the dispute amount
-Delivery was at no cost
-Dryer was not installed due to Mr*** having gas line not capped (which is also visible in the pictures took by the delivery team)
-Old units were removed
Mr*** did also sign off the delivery, indicating everything was fine, however we will issue Mr*** a $refund for the broken pipe
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Hi *** Jim H*** with HH Gregg did leave me a voicemail and I have since returned the call today Currently waiting a response back but as for now no resolution has been made/offered/accepted Hopefully we can come up with something shortly. Thank you,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have a question regarding the response about the refundThe order was placed under my husband's name and credit cardDoes the company have the proper information to provide the refund?
Regards,
*** ***

October 4, *** *** Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** *** (Case ID: ***) Dear Ms***: I have received your letter regarding *** ***’s complaint concerning her
rebateI apologize for any frustration Ms*** has experienced In good faith we have issued a check for $to be sent to Ms***Ms*** will need to allow 10-business days to receive her checkThe refund confirmation invoice is *** We value our customers and appreciate the opportunity to answer the complaint Sincerely, Z.AN*** Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I provided one of the serial numbers for the refrigerators that were sold to me as new and with that anyone can call and check on the warranty information and clearly see the original dates of purchase were before my purchase I also emailed in all the information from my receipts, which gives the details of the refrigerators I purchased.
Regards,
*** *** **

August 12, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear MsRichardson:I have received your letter regarding *** ***’s concerns about the television.I apologize for any inconvenience MsFreehill
experiencedOur records indicate that *** *** signed the delivery invoice indicating that he inspected and accepted the products when he received them in November of I have enclosed a copy of the signed invoiceWe regret that we are unable to offer an exchange.We appreciate having the opportunity to answer the complaint. Sincerely,James TM***Director, Service OperationsJTM/rlbEnclosure

THe technician came out yesterday, over weeks after he had ordered the part, and still could not fix the problemI am still currently without a dryer and the warranty company ONLY covers up to dollarsI was advised by an HHGregg rep that I could get a refund minus the cost of the parts and labor that were used to try and fix the dryerThis is a sham considering the technician took the new parts back when they didn't workThe warranty HHGregg offers is ridiculousIt is poor business practice to offer a customer a warranty on an appliance if that appliance can't be fixed in a reasonable amount of time, not to mention the fact they will not cut me a check for the full price of the dryer so I can take my business elsewhere! Not only am I out over dollars at the laundry mat, I am also out the total cost of the new dryer I purchased last year. Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

October 14, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about his television.I apologize for any inconvenience Mr*** experiencedWe
want customers to be happy with the products they purchase from our storesOur records indicate that a store credit was issued and he purchased a replacement television.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

*** *** Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** *** (#***) Dear Ms***: I have received your letter regarding *** ***’s warranty concern.I apologize for any frustration *** *** may have experiencedOn 12/28/16, under
invoice ***, a check for $was sent to *** ***’s address on fileI regret there was an issue with the product that caused the warranty to be fulfilledWe appreciate having the opportunity to answer the complaintSincerely, Z.AN***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and while I understand whats written on your website, the information is not consistent with the information relayed to me in YOUR store by YOUR employees train your employees correctly, they represent your business and as a result I will not be returning to HH gregg for any reason in the future*** *** would have offered a much better resolution and as such they will get my business from here on out.
Regards,
*** ***

June 3, 2016Revdex.com, IncEast Washington Street, Suite 200Indianapolis, Indiana 46204RE: *** *** ** *** Dear *** ***
I have received your recent letter regarding *** *** concerns about the emails.I apologize for any frustrationWe have
submitted her request to be removed from the list to the appropriate personnelThe address removal should take effect in the next 10-business days. We appreciate having the opportunity to respond to the complaint. Sincerely,Ryan ***Executive Team

February 2, 2016Peggy Richardson Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***I have received your letter regarding *** *** concerns about the television.I apologize for any inconvenience she
experiencedOur records indicate that a store credit was issued for the replacement of the television. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding *** *** refund/exchange issue
We apologize for the inconvenience and frustration Ms
*** experiencedI was able to speak with Ms*** and issue an apology for the inconvenienceShe states that she reached out to GE who has agreed to replace the microwave
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***

May 18, 2016Peggy Richardson Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** ***Dear *** ***:I have received your letter regarding *** *** concerns about her dishwasher.I apologize for any inconvenience *** ***
experiencedWe regret that we are unable to authorize a replacement. Our records indicate that the service plan she purchased is administered through WarrantechIt is our understanding that the servicer received the parts and scheduled a repairIf *** *** has any questions, the service center can be reached at (*** ***.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

April 6, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** ***Dear *** ***I have received your letter regarding *** ***’ concerns about his account.I apologize for any frustration *** *** experiencedThe
hhgregg card is administered through *** ***We regret that our representatives do not have access to accounts or the authorization to make changesIf he has any questions, the card administrator can be reached at (*** ***.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

October 3, 2016*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:We have received your letter regarding *** ***’s concerns about her furniture.We apologize for any inconvenience Ms*** encounteredService was
accepted and it will be scheduled by our delivery team to get the dirt spot cleaned.We appreciate the opportunity to address the complaint.Sincerely,StephanieExecutive Team

September 6, *** *** Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** *** (Case ID: ***) Dear Ms***: I have received your letter regarding *** ***’s complaint
concerning his refrigeratorI apologize for any frustration Mr*** has experienced Normally we cannot refund the full amount for warranties past days, however, we are willing to make an exception for Mr***Enclosed is the warranty cancellation form and we are asking that Mr*** send the form in with this letter for a full refund of the original warranties We value our customers and appreciate the opportunity to answer the complaint Sincerely, Z.AN*** Executive Team

March 16, 2017*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:We have received your letter regarding *** ***’s concern about his damaged refrigerator.We apologize for any inconvenience Mr*** encounteredWe have processed a full refund as a customer satisfactionPlease allow to business days for the funds to be reflected on your account. We appreciate the opportunity to address the complaintSincerely,Stephanie D* ** ***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***7, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards, Why can't my money just be refunded? The t.vHas now been worked on againWhen it was returned it actually worked for an hour and fourth five minutesNow it needs worked on againThis will be repairsI hope this kind of ridiculous and extremely poor customer service puts H.HGregg out of business!! It's what you deserve!
*** ***