Southern Appalachian Auto, Inc.

December 29, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** *** (# ***)Dear Ms***:I have received your follletter regarding *** *** ***’s concerns about the washer.We are unable to offer coverage for the repair of rust issuesIn the interest of good customer relations, we can offer to sell Ms*** a new washer at cost, which is a discounted priceIf she would like to take advantage of this offer, we request that she take this letter to the store manager and make the purchase in the next days. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

February 3, 2017*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your follletter regarding *** ***’ concerns about her order.I apologize for any frustrationOur records indicate that the range hood was delivered and a refund of $was processedIf she has any questions, the store management can be reached at (815) 267-2083. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

June 15, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** ***
Dear *** ***:I have received your letter regarding *** ***’ concerns about the television and the service plan.I apologize for any misunderstanding
about the service planHowever, we are unable to authorize a return or a refundTelevision service plans sold in our stores do not offer the Accidental Damage from Handling coverage enhancement.If the coverage has not been used, *** *** may have the option to request a cancellation of the service plan coverageAny refund for which the plan would be eligible would be applied to his Acceptance Now balance. I have enclosed a copy of the service plan cancellation request formIt can be mailed to the address listed at the bottom of the form.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive TeamEnclosure

August 5, 2016Peggy Richardson Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’ concerns about his washer/dryer combo.I apologize for any inconvenience Mr
*** experiencedWe regret that we are unable to authorize a return or an exchange.Our representative contacted the service plan administrator and was informed that they have scheduled serviceIf Mr*** has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

June 15, 2016Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***I have received your follletter regarding *** *** concerns about his request for repair.We regret his continued disappointmentHe may have the option to request an alternate service providerIf he would like assistance with locating an alternate service provider in his area, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

January 13, 2017*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:We have received your letter regarding *** ***’s refund.We apologize for any inconvenience Mr*** encounteredOur records indicate that the refund was processed on 12/23/16. We appreciate the opportunity to address the complaintSincerely,Stephanie D* ** ***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I understand that a refund was given of 149.99, but that was only for the refrigerator delivery chargedThe refund of was only given due to the exchange in refrigeratorMy concern is being charged a delivery fee of for each appliances which when purchasing the items the associate (Micheal) told me a delivery fee of only was only supposed to be applied onceInstead I was charged for the dishwasher, stove, microwave, and for the refrigeratorI was only refunded back the delivery fee for the fridge but never received a refund for the microwave, stove, or dishwasherHH Gregg has been advertising many promotions which made me come to the store for serviced but I have yet to receive any of the deals that were advertisedThen when expressing my concerns I always get the run around or have yet to receive a call from a manger about my issueI will never advised people to shop with HH Gregg due to the bad hospitality and serviced I was given Regards,
*** ***

*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding *** ***’s pricing concernI apologize for any inconvenience Ms*** may have experienced
Ms *** was promised a $off the purchase price of the laptop for the delay, however the item was returned and Ms*** was issued a full refund instead
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***

December 29, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your follletter regarding *** ***’s complaint.We regret his continued disappointmentHowever, we stand by our previous response. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

January 6, 2016RE: *** *** ** *** Dear *** ***:I have received your letter regarding *** *** concerns about the order.I apologize for any inconvenience *** *** experiencedOur records indicate that the order was canceled and a refund was processedHe should receive it
in the next few business days if he has not received it already.We appreciate having the opportunity to answer the complaint. Sincerely,Diane ***Communications Manager

February 9, 2017*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:We have received your letter regarding *** ***’ concern about the purchase.We apologize for any inconvenience *** has experiencedWe have concluded that there is no further information to add to our original responsesThe order was automatically rejected by our systemFor further assistance, Ms*** must contact her credit card company.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D* ** ***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]I was not offered a temporary refrigerator until two months had pastI received emails asking me to verify my address because I would be getting a delivery the next day, multiple times where I arranged for someone to be off work and at my house for the delivery and then when calling to see the time frame since I did not receive a call like the email stated I would, they would then inform me they have to set up those emails for an estimated delivery date even though my appliance was not in That is a terrible and inconvenient process I would have been ok with this delay if at purchase they told me it would take over 1/months for the product but they told me a maximum of four weeks I also was told two weeks ago it would be placed under "will call" it would be in on a Monday and shipped to me the next dayI called on Monday and they told me they do not know why someone told me that and the truck comes on Tuesday I called Tuesday and they said the truck was there and for some reason my appliance was not on there I was promised a call on Wednesday because it should be on that truck and no matter the outcome I would receive a call That did not happen Every week it is the same situation saying it will be here and it never isI think a large amount money off would be an appropriate response for all the trouble I have had to go through calling, taking off work, buying ice for coolers and eating out for the time I did not have the temporary refrigerator
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I reject this response as it offers no recourseI was defrauded by HHGregg and expect it to be made rigjt
Regards,
*** ***

*** *** Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** *** (#***) Dear Ms***: I have received your letter regarding *** ***’s refrigerator purchaseI apologize for any frustration *** *** may have experiencedAfter review, I
regret we are unable to return or exchange an item that is several months past our day return/exchange policyIn regards to repair I apologize for any confusion about the serviceThe unit is currently under the one year manufacturer’s warranty and repair will need to continue to go through the manufacturerIf Mr*** wishes to cancel his premium service for a pro-rated refund, I have attached a form that will need printed, filled out and sent to the listed addressWe appreciate having the opportunity to answer the complaintSincerely, Z.AN*** Enclosure

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This TV was meant to be a Christmas present, one that arrived a month late, and cost the recipient $dollars, because HHGregg would only offer a lesser quality TV, or a more expensive one....never what was advertised.I was asked to accept the more expensive TV to end this, not because it was the right thing to do, but because a kind person wanted my ordeal to be over.HHGregg's advertisement was blatantly deceptive and fraudulent As soon as I walked in the store I was offered a lesser quality TV They took my money for the advertised TV knowing it would NEVER be delivered The only offers to resolve this mattered involved the same bait and switch tactics....lesser quality or more money for a samsung TV.If this were an honest mistake made by this company, I would expect nothing less than this company to make it right, and not squeeze more money out of my pocket If HHGregg were an honest company, they would promptly refund me the additional money that was spent to resolve this Anything less than that, just confirms to me....and many others that this was never an honest offer to begin with, and was never intended to be
Regards,
*** ***

October 23, 2015RE: *** *** ** *** Dear *** ***I have received your letter regarding *** *** concerns about his rebates.I apologize for any inconvenience *** *** experiencedOur representative contacted the rebate company and was informed that they processed
gift cards for $on 10/They are processing an additional $gift card that should ship soonWe regret that we are unable to provide any additional amounts.We appreciate having the opportunity to answer the complaint. Sincerely,James ** ***Director, Service Operations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The Business did contact my husband. However, they did not agree to make good on what they told us we were getting at the store. We purchased a TV for and a warranty for 130. However, the store revised the receipt to show a TV for and a warranty for 299. This changes the value of the TV for warranty purposes with both HH Gregg and AMEX (the card we purchased it on). We asked them to return the receipt to what we agreed upon - the TV for and the warranty for 130. The best the store would do was to return the TV to its original price and refund the full warranty - so we would no longer have coverage. This is not making good on what we were told and promised at the store - and is quite a deceptive practice. We can only assume the salesman at the store makes more money off of the warranty than the TV. Had we not noted this, if we had a problem we would have only been given back.We have a photo of the price tag on the TV showing the 780, and the receipt showing a reduction to - but a warranty at much higher than quoted
Regards,
*** ***

October 7, *** *** Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** *** (Case ID: ***) Dear Ms***: I have received your letter regarding *** ***’s
concern about her appliance pick-upI apologize for any frustration Ms*** has experienced A return invoice has been created to pick up Ms***’s washer/dryer purchase for a refundMs*** will need to call her local store at 630-259-1094, referencing invoice *** to set a pidate for the units We value our customers and appreciate the opportunity to answer the complaint Sincerely, Z.AN*** Executive Team

December 20, 2016*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** ** *** (# ***)Dear Ms***:We have received your letter regarding *** ***’s concern about her dryer repair.We apologize for any inconvenience Ms*** encounteredWarrantech
has been contacted on the customer’s behalf and they advised that the vent ducts need to be cleaned before setting up another service callFor further details, Warrantech can be reached at (877)456-9643.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D* ** ***Executive Team

*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding *** *** delivery issue
We apologize for the inconvenience and frustration Mrs*** experiencedI was
able to speak with Mrs*** to issue an apology for the inconvenience and delay in getting their appliancesShe explained that the appliances were delivered and dishwasher was picked up 03/23/17, however is requesting compensationMrs*** explained that her family were without appliances for 6days and has receipts that indicate how much money was spentDirected Mrs*** to take that information into the store where the purchase was made
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***