Southern Appalachian Auto, Inc.

*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding *** ***’s range concernI apologize for any frustration Ms*** may have experienced
As previous stated unless a sales ad or hhgregg documentation has listed the product as a self cleaning oven, I regret that we are unable to return or exchange the item that is several months past our day return/exchange policyThe manufacturer’s manual should have a user care and maintenance section that can outline cleaning methods
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney

May 3, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***:I have received your letter regarding *** ***’ concerns.I apologize for any inconvenience she may have experiencedWe regret that we
are unable to honor her requestAs indicated in the Legal Notice on our website, we reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice and in some cases, after an order is placedOur records indicate that the order was canceled.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Again, the fact of the matter is that the driver of the vehicle left the accident scene and HH Gregg, their dispatch team, *** *** LS (HH Gregg transportation provider) and their sub contracted party *** Delivery and Moving Service did not feel it necessary to step in on and have their liability carrier representative contact me to collect information and initiate record; never mind apologizeTo think that this catastrophic event was lightly regarded and that the Dispatch Team did not think it was necessary to act with a sense of urgency, thinking that filing an incident report on through the routine channels was the correct action to take.The cost of the refrigerator was $including deliveryI still feel that at this time HH Gregg needs to at least refund the pro-rated delivery portion or the full amount of $due to the ongoing effort needed on my part to bring this matter to some sort of conclusionNeedless to say I will need to take time of off work to get the car and home fixed due to buying a new refrigerator.HH Gregg may have taken the time to respond to the complaint but have not resolved itThey have not in the proper moral business sense apologized in writing, offered a good faith financial settlement, or offered for review a revised systematic action plan to better handle this type of emergency situation requiring immediate, urgent attention.
Regards,
*** ***

August 21, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear Ms***I have received your letter regarding *** *** concerns about his refrigerator.I apologize for any inconvenience Mr*** is
experiencingWe are currently researching his concerns and will follow up once we have more informationI am sorry for the delay.We appreciate having the opportunity to answer the complaint. Sincerely,James ** ***Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11866117, and find that this response/resolution is satisfactory to me.
Regards,
*** ***

January 9, 2017*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your follletter regarding *** ***’s concerns about his dishwasher.I apologize for any frustration Mr*** experiencedOur records indicate that a store credit was issued for the replacement of the dishwasherIf he has any questions, our call center can be reached at (800) 284-7344. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

*** ***Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204 RE: *** *** (#***) Dear Ms***: We apologize for the inconvenience and issues Ms*** experiencedI was able to get in contact Ms*** to get the invoice informationAs explained to Ms*** I can now start a full investigation on the claim and get back with her within a few days. We appreciate having the opportunity to answer the complaint Sincerely,Whitney E***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.First of all, your employee did not advise me of the difference between easy clean and self clean I had just bought and LG for my condo in Myrtle Beach and thought this was the same technology U read the manual and understand easy clean but it does not work, so therefore, I have a defective stove I have spent over )with your company last two years I called within days and wanted to upgrade not exchange but was told I could not This is a defective product and also terrible customer service I advise not to go to this company
Regards,
*** ***

December 6, 2016*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** ** *** (# ***)Dear Ms***:We have received your letter regarding *** ***’s refund.We apologize for any inconvenience Mrs*** encounteredOur records indicate that
the order was fulfilled on 11/29/We hope Ms*** enjoys her purchase. We appreciate the opportunity to address the complaintSincerely,Stephanie D* ** ***Executive Team

June 21, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# *** & ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about the television.I apologize for any inconvenience he experiencedWe regret that we are unable to honor his requestAs indicated in our return policy, damaged products are not eligible for exchange or returnGiven that our company did not deliver the television and no damage was reported before it was removed from the store premises, there is no way to verify how any damage may have occurred. Television service plans sold in our stores do not cover the repair of physical damageIf Mr*** has not yet requested a cancellation of the coverage, he can submit the attached form for further assistanceAs long as the coverage has not already been canceled, used or refunded, the plan should be eligible for a prorated refundAny refund would be applied to his Acceptance Now balance.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive TeamEnclosure

May 4, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear MsRichardson:I have received your follletter regarding *** *** concerns about his mattress.It is our understanding that the manufacturer is handling the exchange directlyIf *** *** still needs assistance, he can contact Serta at (*** *** and refer to WayBill# ***We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

*** *** Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding *** *** delivery issue
I apologize for the issues experienced by Mr***Our records indicate Mr
*** was issued a full refund on 12/08/The confirmation for the refund is ***
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** I've included additional pictures to my complaint.Regards,
*** ***

August 18, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***:I have received your letter regarding *** *** concerns about her order.I apologize for any inconvenience MsGregory
experiencedOur records indicate that the store personnel provided a small loaner refrigerator for her to use until the refrigerator she ordered arrivesThey also authorized a price adjustment for her inconvenienceWe are unable to offer any further discounts or refundsA representative should contact her to schedule delivery once the refrigerator arrives. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

January 25,
*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding *** *** customer service issue
We apologize for the inconvenience and
frustration Ms*** may have experiencedUnfortunately I am not able to locate any information regarding a purchase under the number on file or *** ***All attempts to reach Ms*** are been unsuccessfulFor better assistants we ask that Ms*** provides us with the invoice number1-866-974-
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***

December 19, 2016*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:We have received your letter regarding *** ***’s concern about his/her purchase.We apologize for any inconvenience *** has experiencedOur records
indicate that the order was cancelled and refunded on 12/10/The funds may take up to business days to be reflected on the account.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D* ** ***Executive Team

August 12, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** *** concerns about the rebate.I apologize for any inconvenience Ms*** experiencedWe
regret that we are unable to authorize a return for her orderIt is our understanding that the rebate processing company has approved the submissionShe should receive the rebate in the next days.We appreciate having the opportunity to answer the complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb

February 17,
*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your rebuttal from *** ***
We apologize for the inconvenience and delay *** *** is experiencing
Our records indicate *** *** was mailed a check in the amount of $on 10/07/16., Another credit was issued in the form of a check on 02/14/for $There has been recent activity through *** *** and the storeThe microwave does have a scheduled date for 02/23/
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I'm not satisfied with the resolution because an extended warranty was purchase which required them to repair or replace the appliance and they didn't issue a credit because they wanted to show concern for a consumerI accepted a demo because they refused to adjust the price of a television new in a box with a brand remote for the same size I originally purchased instead of a different sizeWhen they remove an appliance from the box they should keep up with every part that belong to that applianceThey were not doing anything special by replacing my television the warranty I purchased cover that replacementThe demo television had a remote and the remote should have been available for anyone who might have purchased the televisionThese people are being difficult and should be responsible for replacing the remote with a brand remote especially since this is a SMART TV which has special featuresAs I stated before they were going out of business and could have adjusted the price for the same size television I originally purchased, but instead they treated me like they were giving me something free, but the WARRANTY I PURCHASED COVERED THE REPAIR OR REPLACEMENT OF THE APPLIANCE, of which I think included everything that comes with the applianceMy request is simple and that is they purchase a replacement remote from Samsung for that model since they are not required to keep up with them once they take the appliance out of the box and use as a demo, I GUESS THE COMPANY POLICY REGARDING APPLIANCES REMOVED FROM THE BOX IS THEY DON"T HAVE TO KEEP THE REMOTES OR ANY ADDITIONAL PIECES.
Regards,
*** ***

January 13,
*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding Emily ***s customer service issue
We apologize for the inconvenience Ms
*** may have experiencedI have reached out to Ms*** and left a message to return the callWe can issue Ms*** a credit to reselect or issue a credit for the lost of foodBecause Ms*** didn’t state what settlement she was looking for, before we can make any decisions I would have to speak with her
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***