Southern Appalachian Auto, Inc.

November 8, 2016*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** * *** (# ***)Dear Ms***:We have received your letter regarding *** ***’s concerns about her furniture.We apologize for any inconvenience Mr*** encounteredWarrantech was contacted on Mr***’s behalf and they have advised that the pictures requested have not been received In order to provide a resolution pictures have to be sent to [email protected] further details are needed, Warrantech can be reached at (877)456-9643.We appreciate the opportunity to address the complaint.Sincerely,StephanieExecutive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
They are decitful in their practices Starting from the salesman who misrepresented the Protection Plan, to Warrantech to the repair person and now whom ever is responding to this complaint If they will not refund my entilre purchase price including the Exptended Warranty, then I want the purchase price of the TV PLUS tax (this is clearly written in their Warranty Brochure, so I am not understanding why they refuse to give me the tax back, more lies) REFUNDED to me This also is stated in the brocure that the purchase price PLUS tax will be REIMBURSED Not a store credit CLEARLY IN WRITING it staes REIMBURSED I have attached a scan of this from the brocure I received at the time of Purchase Now thay will not honor what is in WRITING? I dont think a court would side with them on this one Ther own brochure staes REIMBURSED plus TAX.Regards,
*** ***

December 19, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about her order.I apologize for any inconvenience and frustration she experiencedOur
records indicate that the order was canceled and a refund was processedIf she has any questions, our call center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

October 7, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding *** ***s concerns about her refrigerator.I apologize for any inconvenience Ms***
experiencedOur records indicate that the service plan administrator authorized a store credit for a replacement and Ms*** purchased a new refrigerator.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***

November 16, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** *** *** (# ***)Dear Ms***:I have received your letter regarding *** *** *** ***’ concerns about their appliances.I apologize for any frustration
and inconvenienceHowever, we are unable to authorize a returnWe were unable to verify that a return was requested within days.It is our understanding that if the manufacturer determines that the washer cannot be repaired due to a manufacturer defect during the manufacturer’s warranty period, they may review the service history for a possible exchangeIf Mrand Mrs*** have any questions, Whirlpool can be reached at (800) 253-1301. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

*** *** Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** *** (#***) Dear Ms***: I have reviewed the response made by *** *** in reference to complaint ID ***, and have concluded that there is no further information to add to the original responseThe payment was made via PayPal’s system, even if a card was linked to the accountThe account has been refunded under invoice ***We appreciate having the opportunity to answer the complaint. Sincerely, Z.AN***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to meHH Gregg and Warrantech worked it out that I received fair compensation to purchase a new TV that was comparable to the one that was defective
Regards,
*** ***

February 23, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** ***
Dear *** ***:I have received your follletter regarding *** *** concerns about his television.We regret his continued disappointmentHowever, we are unable to offer additional store creditA store credit for a replacement product is not considered a reimbursement and would not include sales tax.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

June 15, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** ***Dear *** ***:I have received your letter regarding *** *** concerns about her refrigerator.I apologize for any inconvenience *** ***
experiencedWe regret that given the length of time that has passed since the purchase date, we are unable to authorize a replacement. The service plan she purchased is administered through WarrantechOur representative contacted the administrator and was informed that they are waiting for information from the service provider so that they can determine whether to proceed with repairIf she has any questions about the coverage, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

October 5,
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding Ms*** *** return and refund
Our records indicate Ms*** was issued a refund or the full
amount back to the original form of payment on 09/19/We advice Ms*** to check her hhGregg card and verify her refund has postedWe apologize for the inconvenience and will issue a shipping label for the unit that was delivered in error
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***
Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me, for the time being
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

March 16, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***
I have received your follletter regarding *** *** concerns about her range.We regret her continued disappointmentHowever, we are unable to override manufacturer decisions regarding repair or exchange. The manufacturer may authorize an exchange if they determine that the range is not repairable due to a covered manufacturer’s defect during the warranty periodIf she has any questions about the coverage, Samsung can be reached at *** ***.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding Mr*** warranty issue
We apologize for any inconvenience Mr*** may be experiencing at this time,
as well as for the service delayWe did reach out to Warrantech in regards to Mr*** claimWarrantech states *** is the only service provider in the area, and Mr*** has refused to get service through themMr*** can hire his own service technician and get reimbursed for the service callI have provided Mr*** a contact number to a customer service rep at warrantech to schedule service and talk about reimbursement
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***

October 25, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about the washer.I apologize for any frustration Mr*** is experiencingWe
regret that given the length of time that has passed since the purchase, we are unable to authorize a return or an exchangeAs indicated in our return policy, the return period is days from the date of purchase.Our representative contacted the manufacturer and was informed that a safety team is evaluating the issueIf Mr*** has any questions, Whirlpool can be reached at (800) 253-1301.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

May 18, 2017*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about his refrigerator repair.I apologize for any inconvenience Mr*** experienced
Service plans sold through our stores are administered through WarrantechAny decisions regarding repair or replacement would be the responsibility of the service plan administratorIf Mr*** still needs assistance, Warrantech can be reached at (877) 456- We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

*** *** Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** *** (#***) Dear Ms***: I have received your letter regarding *** ***’s warranty concern.I apologize for any frustration *** *** may have experiencedIn conjunction with
the three year warranty administered by Warrantech, the manufacturer SHARP provides a one year manufacturer’s warrantyUp until 07/23/the correct channel for repair is through SHARP who can be contacted at 1-800-237-I regret any confusion contacting the warranty administrator Warrentech during this time may have caused Ms***We appreciate having the opportunity to answer the complaintSincerely, Z.AN***

November 22, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your follletter regarding *** ***’s concerns about the service plan.We regret his continued disappointmentAs indicated in the Terms and Conditions for the service plan, replacement deems the coverage fulfilledWe are unable to offer a refund or a credit toward a new service plan. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

April 7, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***I have received your letter regarding *** *** concerns about her chair.I apologize for any inconvenience *** *** experiencedOur
representative contacted the service plan administrator and was informed that the issue with the chair was not initially reported as being caused by a specific incidentIt is our understanding Warrantech declined repair coverage because cracking and peeling is considered wear and tear. We regret that our representatives are unable to override decisions regarding repair or replacementIf *** *** has any questions, Warrantech can be reached at (*** ***. We appreciate having the opportunity to respond to the complaint. Sincerely,Ryan ***Executive Team