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Southern Appalachian Auto

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Southern Appalachian Auto Reviews (603)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.]Prior to the cancellation of the warranty with hhgregg, there were service problems on the refrigerator that were addressed but did not resolve the issues we encounteredOnly after not getting any satisfaction from hhgregg's warranty, did I decide to switch warranties and go with frigidaire and the issues still have not been resolvedAnd since I have lodged my complaints, all I have received from anyone is passing the buck and no one is helping or even attempting to help So, does this mean that I am stuck with a poor quality refrigerator? What good is the Revdex.com when it comes helping the customer? Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Below is the message I receivedWhen I clicked the problem was resolved, I meant that though I was not happy with the time frame, I would be patient and wait for the completion of the project based on the business' timelineUnder no circumstances will I consider the complaint closed until the job and damages are taken care ofIt has been over a month since I filed my complaint and still nothing has been done,Please advise what I should do next.Thanks Regards, [redacted] ***

July 13, [redacted] Revdex.com, IncNDelaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms [redacted] : I have received your letter regarding [redacted] ’s concerns I apologize for any frustration Mr [redacted] experiencedWe are unable to honor his request for compensation Our representative has contacted Warrantech, the administrator of service plan Service for the issue with the dishwasher was set up on 7/and has now been completed If he has any questions, Warrantech can be reached at (877) 456- We appreciate having the opportunity to answer the complaint Sincerely, Jennifer B [redacted] Executive Team

December 11, 2015RE: [redacted] Dear [redacted] :I have received your letter regarding [redacted] concerns about her mattress.I apologize for any inconvenience [redacted] experiencedOur records indicate that a store credit was authorized for the replacement of the mattress If she still needs assistance, she can visit the store and refer to invoice [redacted] .We appreciate having the opportunity to answer the complaintSincerely,Diane ***Communications Department

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this response/resolution is satisfactory to me Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Samsung did not sell me this unit HH Gregg sold me the unit I took the time to call Samsung and spoke to a representative who told me that before any merchandise is sent to a retail store that merchandise is explained and trained to the retail store staff of its functionality and obviously description of the product HH Greg has no business selling merchandise to a consumer that they do not understand the functionality of especially in this high-tech world we live in I specifically shop for a TV and a compatible DVD player During my shopping experience the sales person took me around to each TV that fit my criteria explained it and proceeded to take me to the only DVD theater system they had in the store which was the Samsung 3-D DVD theater system So how in the world did h.hgregg not know that this was a 3-D Blu-ray player when it was the only one they had in the storeHHgreg needs to take FULL RESPONSIBILITY and stop blaming Samsung for its shortfalls Regards, [redacted] ***

Peggy [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN RE: [redacted] (Case ID: [redacted] ) Dear Ms [redacted] : I have received your letter regarding [redacted] ’ complaint response concerning her washer repairI apologize for any further frustration Ms [redacted] has experiencedAfter speaking with our warranty provider, Warrantech, a service call has been scheduled for Tuesday 9/27/ We value our customers and appreciate the opportunity to answer the complaintSincerely, Z.AN***Executive Team

February 15, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:I have received your letter regarding [redacted] ’s concerns about her order.I apologize for any frustration Ms [redacted] experienced with the orderIt is our understanding that FedEx has completed their investigation of the claimA representative from our corporate office contacted Ms [redacted] to inform her that we are processing a refundShe should receive the refund in the next daysWe appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team

October 30, 2015RE: [redacted] Dear [redacted] :I have received your letter regarding [redacted] concerns about his washerI apologize for any inconvenience [redacted] experiencedWe regret that we are unable to authorize a replacementAs indicated on the back of our invoices, the return period is days from the date of purchase.Most appliances come with a one-year parts and labor manufacturer’s warrantyIt is our understanding that if a factory-authorized technician determines that the washer is not repairable due to a manufacturer defect during the warranty period, the manufacturer may evaluate the service history for a possible exchangeWe recommend that he schedule a follservice call if the washer is still not functioning properly.We appreciate having the opportunity to answer the complaintSincerely,James [redacted] Director, Service Operations

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. - Only because I don't have to call them again I hope. The process of achieving this solution was by no means acceptable. Please see below:Contact was made by Warrantech on April 11th, 2016 and I was advised they had made an appointment for me with [redacted] for the last appointment of the day (I was assured this would be after 5:00 pm) on Tuesday, April 12th, 2016. I verified this with [redacted] as well. On Tuesday the 12th, [redacted] called at 3:00 pm telling me they would be there in 30 minutes. I called [redacted] and they said they absolutely could not make an appointment after 5 and all of a sudden there was no record of the conversation I had with their person or the supervisor from Warrantech. So I called Hhgregg back (which I guess is Warrantech) and had to literally scream to get to someone who could give me an answer. I was transferred then to 'Tier 1' who advise me that all this time I should have been transferred there to find me a different repair service. She advised that she would set me up with Comp Teks (which I had originally and never called me back nor provided a good phone number to reach them... a week went by and I was switched to ***). So she tells me to call them first thing the next morning and schedule an appointment. I did. They had none of my info and said even when they got it, they couldn't schedule anything for over a week. I did my own research (on my own time) and found a repair person who would service a Samsung dishwasher. I called Tier 1 (May I remind you at this point that it takes an act of Congress to be transferred there even with an authorization number - so each phone call I make is roughly an hour or more). I verified exactly what I needed to be reimbursed the costs and they tell me I need to have the repair person call them before doing any repairs. I agree. The repair person came on Saturday, April 16th, 2016 and I explain this to him. He troubleshoots and tells me what is wrong. I call Tier 1. They are closed on Saturday. I get an estimate from the repair person and pay him the diagnostic fee. I call back on Monday and I'm told that they are there on Saturday and they don't know why I was told that they were closed. OMG. I give them the estimate. They never call me back to advise what the next step is. On April 19th I call and I'm told that they need a breakdown of parts, part numbers and labor costs. One part is under the manufacturer warranty so I'd have to go through the manufacturer to order it. Then they look and see that the dishwasher is over the dollar limit for repairs. They tell me I have to contact another department to get the diagnostic fee reimbursed and that in about 24-48 hours they will send a credit for 80% of the purchase price of the dishwasher to the store so I can buy a new one. Uhhh... my plan said it would be replaced with no hidden charges or deductibles etc. Not that I would have a credit for less than I paid and have to foot the $200 difference! So I hang up. I contact HHGregg corporate and ask about the PSP and I'm advised that it should be replaced 100%. I explain my situation and the representative apologizes (a first) and handles the issue sending a credit to the store for 100% of the purchase price as well as sending my info to the claims department for my diagnostic fee reimbursement. One rep from corporate finally handled the situation. I am not completely satisfied because of everything I had to go through to reach this resolution. I will take it so I can be done with all the headache. Regards, [redacted] ***

We have received your letter regarding [redacted] 's refund.We apologize for any inconvenience Ms [redacted] encounteredOur records indicate that the refund was processed on 10/21/The funds should be reflected on her account.We appreciate the opportunity to address the complaint.Sincerely, Stephanie D [redacted] Executive Team

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below [HH Gregg intentionally oversold this model, to prevent customers from going to competitors and getting the same or similar dealsIn order to get a dishwasher, on the date that HH Gregg promised AND confirmed AND charged me over, I had to spend hundreds more to get a model that was actually in stockIf they want a satisfied client, discount the dishwasher I bought down to the dishwasher I SHOULD have receivedThat would be the dishwasher I got a confirmation email on, the night prior to the delivery dateAs an added bonus, I got the joy and excitement of wasting literally hours of my time, over the course of a few days, just trying to get through to someoneHH Gregg's customer disservice line had a minute hold time..lolWho hires additional staff during busy times? Not HH Greggmins on HOLD, listening to the same second sample of music and being repeatedly told how important your call is, while not actually answering it, it apparently someones idea of a good timeGuess who didn't enjoy it?So, apparently, HH Gregg, intentionally over commits to sales on less inventory than they have and expect people to just wait for an unknown timeThis appears to be done intentionally, as the delivery date is always somehow past the dates of the salesHHGregg continued to lie to me, up until noon on the date scheduled and CONFIRMED for delivery, when I called and was told that HH Gregg never had any intention of delivering that unit, since it was back ordered with no known ETAIn summary, pay me for the trouble HH Gregg solely caused, or deal with yet another unsatisfied customerI'm assuming this is nothing new to HH Gregg, so the likelihood I'll be treated as a should seems abysmalThe rating is honest and HH Gregg has done zero to recover me as a customer.] Regards, [redacted]

December 19, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding [redacted] ’s concern about his purchase.We apologize for any inconvenience Mr [redacted] has experiencedHis feedback is very important to us and has been forwarded to the appropriate personnel to addressOur records indicate that the order was cancelled and refunded on 12/08/The funds may take up to business days to be reflected on his accountWe appreciate the opportunity to address the complaint.Sincerely,Stephanie D [redacted] ***Executive Team

December 20, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:I have received your letter regarding [redacted] ***’s concerns about his order.I apologize for any inconvenience Mr [redacted] experiencedOur records indicate that the order was canceled due to no stockWe regret the delayWe appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] HH Greggs response is exactly what I would have expected! This is the same type of extremely poor customer service that I have encountered throughout this whole processThis T.VHas literally been worked on timesAnd according to the executive of HH Gregg it will have to be worked on 2more times for the exact same thing before being deemed a lemon!!!! You have got to be kidding! Why could you have not just had a happy customer in the first place and gave my purchase price back the first time the T.VBroke? Like Best Buy ,Sam's club and others do?How would you like to approach your boss on different occasions to ask for time off so that you can go home to meet the T.VRepairman at your home? In my field of work I'm asked by people at least twice a week where they should go to purchase appliancesGuess what my response is!

October 21, 2015RE: [redacted] Dear [redacted] I have received your letter regarding [redacted] concerns about the sales tax.I apologize for any inconvenience [redacted] experiencedOur records indicate that a refund of the sales tax was processed on 10/15.We appreciate having the opportunity to answer [redacted] complaintSincerely,James [redacted] Director, Service Operations

May 6, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] :I have received your letter regarding [redacted] and [redacted] concerns about the order.I apologize for any inconvenience they experiencedOur records indicate that a refund was processedIt should appear in their account within the next few business days if it hasn’t already.We appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive Team

December 27, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding [redacted] ’s concerns about his online purchase.We apologize for any inconvenience Mr [redacted] encounteredWe regret to inform that we are unable to provide a discounted price due to the fact that the order was cancelled and the product is no longer available.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D [redacted] ***Executive Team

November 19, 2015RE: [redacted] I have received your letter regarding [redacted] concerns about his range.I apologize for any inconvenience [redacted] experiencedOur records indicate that he purchased a major component service plan, which would not cover the issue he described.In the interest of good customer relations, we can offer to refund the service plan in fullIf he would like to take advantage of this offer, we request that he fill out the enclosed form and mail it to the address listed at the bottom of the form.We appreciate having the opportunity to answer the complaintSincerely,James [redacted] Director, Service Operation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below I am not satisfied with the outcome because what Whitney E [redacted] is inaccurate I refused service due to the contracted person was hours late, and I had plans so I could not allow him to come late because the scheduled time he was not here As per my phone call to Warrentech, I was instructed by warrentech to call them if he was not there at the scheduled time and that is what I did When I did call them I explained to them my reasoning why I did not want this contacted person to come out because this company is unreliable and that I want them to get someone else out to fix the issue They do not answer phone calls , text messages, and do not come out when I have an appointment Warrentech at that time said that they will find someone else to fix it and will return my call within to business days.Update:12/5/- called warrentech about the issue they said someone would call me or two business days no phone call now day dishwasher is not fixed12/08/- called warrentech again about the issue and they gave me a service appointment of 12/21/ now days no dishwasher12/21/2016- Took off work again [redacted] did not show up for the scheduled appointment Called warrentech and they said they had sent this info to the management and someone will call me back in 1-business days At this time I explained to them that Action News has contacted me about this problem and they want me to discuss this with them I also explained to them that if they do not fix my dishwasher, I will speak to the Action News about this, also send this to Attorney Generals Office of NJ , and I will be contacting a Lawyer if I have to This is now days without a dishwasher.I refuse to pay for any repairs out of my own pocketIt is HHGREGS job to stand behind there products and the products that they sell It is HHGREGS and the warranty company's job to get someone to do the necessary repairs , not mine I do not work for HHGREG nor do I work for Warrentech I gave warrentech and [redacted] appliance another chance to repair it, and this is EXACTLY why I told you guys that you need to get someone else out to make the repair So this is now days I took off work for someone to repair the appliance and still no repaired dishwasher You guys need to do something else to get this dishwasher repaired.At this point, I still am asking for the same thing: Either repair the dishwasher and give me compensation for the amount of time I spent on the phone for the 40+ phone calls, compensation for the amount of time it has not worked, and compensation for the the days of missed work, or I would like to return this appliance to the store , I want my money back for the dishwasher, I want my money back for the warranty, I want compensation for the amount of time I spent on the phone for the + phone calls that no one has returned, I want compensation for the amount of time the dishwasher did not work, and I want compensation for the days of missed pay that I did not receive waiting for [redacted] to come out and did not.I will be now sending this to the Attorney Generals office of NJ I will speak to Action News about this issue that I am still having I will contact a lawyer if HHGREG or Warrentech does not repair or allow me to return the dishwasherRegards, [redacted]

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