Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.I have not been contacted by anyone recently regarding this complaint Regards, [redacted] ***
December 7, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:I have received your letter regarding [redacted] ***’s concerns about her order.I apologize for any inconvenience Ms [redacted] experiencedIt is my understanding that the television is currently available for pickup at the store.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
November 10, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding [redacted] ’s concerns about her in store credit.We apologize for any inconvenience Ms [redacted] encounteredWe are glad to inform that we have processed the store credit in the amount of $as a checkPlease allow to business days to receive.We appreciate the opportunity to address the complaintSincerely,Stephanie D [redacted] ***Executive Team
March 24, 2016Peggy Richardson Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] :I have received your letter regarding [redacted] concerns about the financing.I apologize for any inconvenience [redacted] *** experiencedWe forwarded a request that the finance period be updated to reflect the 24-month offerAny changes should appear on her statement within the next billing cycles.We appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive Team
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below. [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] send us a refund or pay for my new working washing machine
April 14, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] :I have received your letter regarding [redacted] concern.I apologize for any inconvenience [redacted] experiencedWe did not find a record of service plan coverage listed on his purchase invoiceIf he believes that there are erroneous charges to his account, he may have the option to dispute the charge with the financial institution or account administrator.We appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive Team
January 10, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding [redacted] ’s concern about his purchase.We apologize for any inconvenience Mr [redacted] has experiencedHis feedback is very important to us and has been forwarded to the appropriate personnel to addressThe refund has been processedThe funds should be reflected on his account within to business days.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D [redacted] ***Executive Team
January 2, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding [redacted] ***’s concern about her purchase.We apologize for any inconvenience Ms [redacted] experiencedHer feedback is very important to us and has been forwarded to the appropriate personnel to prevent it from happening in the futureAs a customer satisfaction we have provided a $gift cardShe should be receiving within to business daysWe appreciate the opportunity to address the complaint.Sincerely,Stephanie [redacted] ***Executive Team
August 6, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear MsRichardson:I have received your letter regarding [redacted] ***’s concerns about the rebate card.I apologize for any inconvenience Ms [redacted] experiencedWe regret that we are unable to reissue the promotional rebate cardOur store management may be able to work with her on the price of a product, depending on the model she selects.We appreciate having the opportunity to answer the complaintSincerely,James TM***Director, Service OperationsJTM/rlb
August 25, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your letter regarding [redacted] ’ concerns about her refrigerator.I apologize for any inconvenience Ms [redacted] experiencedIt is our understanding that the service plan administrator authorized a store credit for the replacement of the refrigeratorA representative should contact her in the next few business days if they have not contacted her alreadyWe appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
April 14, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] )Dear [redacted] :I have received your letter regarding [redacted] concerns about the store credit.I apologize for any inconvenience [redacted] experienced However, we are unable to offer a refund as she requestedAccording to our records, the service plan administrator authorized a store credit for the replacement of the dishwasher.As indicated in the Terms and Conditions for the service plan, replacement of the product deems the coverage fulfilledAdditionally, the service plan covers the product only and does not cover the delivery or installation of a replacementIf she has any questions, the service plan administrator can be reached at ( [redacted] .We appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, Susan Brown My order was already confirmed The business had already thanked me for my orderand stated that I could pick it up on May 4th, at the |Brookpark storeIt's not my fault that the refrigerator was on sale for I merely made a purchaseand now they're telling me Oh were sorry, but you can't have what you paid for
January 10, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding [redacted] ’s purchase.We apologize for any inconvenience Ms [redacted] encountered at our locationOur records indicate that there has been an exchanged processedHer new washer and dryer are scheduled to be delivered on 01/14/She will receive a call the night before with her three hour window.We appreciate the opportunity to address the complaintSincerely,Stephanie D [redacted] ***Executive Team
[redacted] *** Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] ***’s purchaseI apologize for any frustration [redacted] may have experiencedPer the warranty service agreement, once an item is deemed un-repairable by the warranty administrator, a credit for replacement is generatedPer the service agreement, the credit is a pro-rated costOn 4/01/17, under invoice [redacted] , an in-store credit was utilized by Ms [redacted] for a replacement unit We appreciate having the opportunity to answer the complaint Sincerely, Z.AN [redacted] Executive Team
January 6, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :I have received your follletter regarding [redacted] ***’s concerns about her purchase.We regret her continued disappointmentWe do not charge sales tax on service plans sold in IllinoisWe are unable to offer any additional refunds.Regarding her financing, refunds for service plans would not affect the terms of her hhgregg card accountIf she would like information about how her minimum payment is calculated, the card administrator can be reached at (800) 333-1071.We appreciate having the opportunity to answer the complaintSincerely,Diane M***Communications ManagerDM/rlb
September 21, [redacted] ***Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms***:I have received your letter regarding [redacted] ’s concerns about the range.I apologize for any inconvenience Mr [redacted] experienced The service plan he purchased is administered through WarrantechIt is our understanding that the denied the claim because they determined the issue with the range was caused by physical damageAs indicated in the Terms and Conditions for the service plan, physical damage is not coveredIf Mr [redacted] has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
March 25, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear Ms [redacted] :I have received your letter regarding [redacted] ’s concerns about the microwave and the range.I apologize for any inconvenience Ms [redacted] experiencedWe were unable to locate a record of the purchase with the information she provided.Given the length of time that has passed since the date she indicated the appliances were purchased, we are unable to authorize a return or an exchangeThe return period is days from the date of purchase.Most appliances come with a one-year parts and labor manufacturer’s warrantyIt is my understanding that if a factory-authorized technician determines that an appliance cannot be repaired due to a manufacturer defect during the manufacturer warranty period, the manufacturer may evaluate the service history for a possible replacement.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
December 19, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding [redacted] ***’ concern about his purchase.We apologize for any inconvenience Mr [redacted] has experiencedWe regret to inform that we are unable to fulfill the refund requested due to our holiday pricing at that timeHowever, his feedback is very important to us and has been forwarded to the appropriate personnel addressOur records indicate that the delivery was made on 12/10/We hope the delivery went smoothly and hope he enjoys his purchase.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D [redacted] ***Executive Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below I am not sure how to respondI received another email where Warrantech prorated my service plan, deducted the intitial service call fee where my stove was not fixed, and said they were mailing me a check for $ Regards, [redacted]
February 10, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] :I have received your letter regarding [redacted] ’ concerns about the microwave and the rebate.I apologize for any inconvenience [redacted] experiencedMost appliances come with a one-year parts and labor manufacturer’s warrantyWe regret that we are unable to offer repair coverage for the microwave.In the interest of good customer relations, we are sending a gift card to reimburse her for the rebateShe should receive it in the next days.We appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.I have not been contacted by anyone recently regarding this complaint Regards, [redacted] ***
December 7, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:I have received your letter regarding [redacted] ***’s concerns about her order.I apologize for any inconvenience Ms [redacted] experiencedIt is my understanding that the television is currently available for pickup at the store.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
November 10, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding [redacted] ’s concerns about her in store credit.We apologize for any inconvenience Ms [redacted] encounteredWe are glad to inform that we have processed the store credit in the amount of $as a checkPlease allow to business days to receive.We appreciate the opportunity to address the complaintSincerely,Stephanie D [redacted] ***Executive Team
March 24, 2016Peggy Richardson Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] :I have received your letter regarding [redacted] concerns about the financing.I apologize for any inconvenience [redacted] *** experiencedWe forwarded a request that the finance period be updated to reflect the 24-month offerAny changes should appear on her statement within the next billing cycles.We appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive Team
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below. [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] send us a refund or pay for my new working washing machine
April 14, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] :I have received your letter regarding [redacted] concern.I apologize for any inconvenience [redacted] experiencedWe did not find a record of service plan coverage listed on his purchase invoiceIf he believes that there are erroneous charges to his account, he may have the option to dispute the charge with the financial institution or account administrator.We appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive Team
January 10, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding [redacted] ’s concern about his purchase.We apologize for any inconvenience Mr [redacted] has experiencedHis feedback is very important to us and has been forwarded to the appropriate personnel to addressThe refund has been processedThe funds should be reflected on his account within to business days.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D [redacted] ***Executive Team
January 2, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding [redacted] ***’s concern about her purchase.We apologize for any inconvenience Ms [redacted] experiencedHer feedback is very important to us and has been forwarded to the appropriate personnel to prevent it from happening in the futureAs a customer satisfaction we have provided a $gift cardShe should be receiving within to business daysWe appreciate the opportunity to address the complaint.Sincerely,Stephanie [redacted] ***Executive Team
August 6, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear MsRichardson:I have received your letter regarding [redacted] ***’s concerns about the rebate card.I apologize for any inconvenience Ms [redacted] experiencedWe regret that we are unable to reissue the promotional rebate cardOur store management may be able to work with her on the price of a product, depending on the model she selects.We appreciate having the opportunity to answer the complaintSincerely,James TM***Director, Service OperationsJTM/rlb
August 25, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your letter regarding [redacted] ’ concerns about her refrigerator.I apologize for any inconvenience Ms [redacted] experiencedIt is our understanding that the service plan administrator authorized a store credit for the replacement of the refrigeratorA representative should contact her in the next few business days if they have not contacted her alreadyWe appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
April 14, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] )Dear [redacted] :I have received your letter regarding [redacted] concerns about the store credit.I apologize for any inconvenience [redacted] experienced However, we are unable to offer a refund as she requestedAccording to our records, the service plan administrator authorized a store credit for the replacement of the dishwasher.As indicated in the Terms and Conditions for the service plan, replacement of the product deems the coverage fulfilledAdditionally, the service plan covers the product only and does not cover the delivery or installation of a replacementIf she has any questions, the service plan administrator can be reached at ( [redacted] .We appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, Susan Brown My order was already confirmed The business had already thanked me for my orderand stated that I could pick it up on May 4th, at the |Brookpark storeIt's not my fault that the refrigerator was on sale for I merely made a purchaseand now they're telling me Oh were sorry, but you can't have what you paid for
January 10, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding [redacted] ’s purchase.We apologize for any inconvenience Ms [redacted] encountered at our locationOur records indicate that there has been an exchanged processedHer new washer and dryer are scheduled to be delivered on 01/14/She will receive a call the night before with her three hour window.We appreciate the opportunity to address the complaintSincerely,Stephanie D [redacted] ***Executive Team
[redacted] *** Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] ***’s purchaseI apologize for any frustration [redacted] may have experiencedPer the warranty service agreement, once an item is deemed un-repairable by the warranty administrator, a credit for replacement is generatedPer the service agreement, the credit is a pro-rated costOn 4/01/17, under invoice [redacted] , an in-store credit was utilized by Ms [redacted] for a replacement unit We appreciate having the opportunity to answer the complaint Sincerely, Z.AN [redacted] Executive Team
January 6, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :I have received your follletter regarding [redacted] ***’s concerns about her purchase.We regret her continued disappointmentWe do not charge sales tax on service plans sold in IllinoisWe are unable to offer any additional refunds.Regarding her financing, refunds for service plans would not affect the terms of her hhgregg card accountIf she would like information about how her minimum payment is calculated, the card administrator can be reached at (800) 333-1071.We appreciate having the opportunity to answer the complaintSincerely,Diane M***Communications ManagerDM/rlb
September 21, [redacted] ***Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms***:I have received your letter regarding [redacted] ’s concerns about the range.I apologize for any inconvenience Mr [redacted] experienced The service plan he purchased is administered through WarrantechIt is our understanding that the denied the claim because they determined the issue with the range was caused by physical damageAs indicated in the Terms and Conditions for the service plan, physical damage is not coveredIf Mr [redacted] has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
March 25, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear Ms [redacted] :I have received your letter regarding [redacted] ’s concerns about the microwave and the range.I apologize for any inconvenience Ms [redacted] experiencedWe were unable to locate a record of the purchase with the information she provided.Given the length of time that has passed since the date she indicated the appliances were purchased, we are unable to authorize a return or an exchangeThe return period is days from the date of purchase.Most appliances come with a one-year parts and labor manufacturer’s warrantyIt is my understanding that if a factory-authorized technician determines that an appliance cannot be repaired due to a manufacturer defect during the manufacturer warranty period, the manufacturer may evaluate the service history for a possible replacement.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
December 19, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding [redacted] ***’ concern about his purchase.We apologize for any inconvenience Mr [redacted] has experiencedWe regret to inform that we are unable to fulfill the refund requested due to our holiday pricing at that timeHowever, his feedback is very important to us and has been forwarded to the appropriate personnel addressOur records indicate that the delivery was made on 12/10/We hope the delivery went smoothly and hope he enjoys his purchase.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D [redacted] ***Executive Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below I am not sure how to respondI received another email where Warrantech prorated my service plan, deducted the intitial service call fee where my stove was not fixed, and said they were mailing me a check for $ Regards, [redacted]
February 10, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] :I have received your letter regarding [redacted] ’ concerns about the microwave and the rebate.I apologize for any inconvenience [redacted] experiencedMost appliances come with a one-year parts and labor manufacturer’s warrantyWe regret that we are unable to offer repair coverage for the microwave.In the interest of good customer relations, we are sending a gift card to reimburse her for the rebateShe should receive it in the next days.We appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive Team