Ginny's records indicate an order for two bedding sets was received on November 18, A down payment of 50% of the order total was requested prior to release of the merchandiseThe requested down payment was received and the merchandise was shipped to *** *** *** *** ** ***The
email address and telephone number on the order also match the information included in Ms*** complaint
In July, August, September, October and November of Ms*** made payments on her account using an account ending in In December of and January of she mailed in the payments on her accountOn February 14, Ms*** called and attempted to make a payment using an
account ending in This payment attempt was unsuccessfulMs*** has since mailed in two payments in MarchGinny's notes that the agent who took the payment in February entered the payment information Ms*** provided and read it back to her for confirmation before asking for her permission to submit the paymentThe account information was neither fraudulently obtained nor used without Ms***'s authorization
Revdex.com:
I have included copies of my credit report where they are reporting
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
Please fax a copy of the death certificate to 608-328-8863, attn: M***I have placed the account on hold pending receipt of the certificateYou should not receive any further callsIf you do, state that the account is not yours and terminate the call
We received the correspondence from the Revdex.com in regards to order #*** placed online 1/26/Thank you for bringing your concerns to our attention for prompt actionWe regret any inconvenience you experiencedInformation on how to cancel an unshipped order are listed
under Customer Service, we are sorry you were unable to locateDuring the processing of the order additional investigation showed questionable originThe order was canceled 1/26/Within the next seven to ten days you will receive a letter via US Postal Service stating you will have no responsibility for the debtIn addition, there will be no adverse affects to your credit information
We are in the process of removing your name from our mailing list per your requestPlease allow six to eight weeks for the entire process to be completed, as some catalogs may already be at their destinations to be delivered at a later dateIf any are received you may discardWe appreciate the opportunity to be of serviceMontgomery Ward
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
thank you for your help
Montgomery Ward has coded MrMurphy's account to request deletion of the account information from his credit fileThis change will included in Ward's next scheduled update to the consumer reporting agencies, which will occur shortly after the next closing date
We received your correspondence from the Revdex.com regarding Order #***, that was released for shipping on 2/10/We apologize for any inconvenience you experienced with your order
Upon our investigation into your order it was determined that both the original and the
replacement Slow Cooker, have been returned to usWe have issued a full credit for this item and we have removed all finance charges and late fees attached to this orderYour Seventh Avenue account balance is now zeroWe are also contacting the credit bureau to have this removed from your recordPlease allow to days for all this to be completed
We value you as a customer and we have built our success with satisfied customersWe apologize for the delay that occurredWe hope to have the opportunity to serve you better in the futureSincerely, Seventh Avenue
The companies have completed their review of the affidavit MsBell submitted and have elected to request deletion of their account information from her credit fileMsBell will receive notice of this decision by mail
Ms***' accounts have been closed in accordance with her request and her name has been removed from our mailing listsMs*** may receive additional catalogs in the next 4-weeks as books are pre-printed and positioned at USPS distribution facilities in advance of mailing dates
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** ** However, their is still the matter of Swiss Colony order on my account instead of my Mom's (*** ***) I certainly hope this will be rectified as well I do not know the dollar amount as I have not been sent a bill I know I will be receiving a bill since it was shipped and billed to me, of which I did not order this product! Thanks for your time
Seventh Avenue has not furnished information to the consumer reporting agencies regarding account number *** since No information regarding that account should appear on a consumer credit reportSeventh Avenue's records indicate account number *** was paid in full in June of
No information regarding that account was ever furnished to the consumer reporting agenciesSeventh Avenue has no record of another account in Ms***' name
Ms*** will need to dispute the information with the consumer reporting agency that compiled the credit report showing the disputed information
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.When I *** *** NOT *** *** for years nowTalked to the customer service they informed me that that DO NOT need a ss number to purchase itemsThe catalog was pre approved and sent to a address I no longer resign atAnd my forward address has been up to date for years nowI have enough to proceed to forward to my lawyer and continue this in a court matterThank you! I'm sure I'm not the only one this has happen to. Sincerely ,*** ***
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Ms*** was mailed an identity theft affidavit on December 30, 2016, which she has failed to complete and returnBased on the information currently available, Midnight Velvet has a reasonable basis for believing the account was opened by Ms*** and that she is responsible for payment of
the balanceMidnight Velvet will investigate this matter further upon receipt of additional information or documentation from Ms***
We received the correspondence from the Revdex.com in regards to the order placed for Swiss ColonyThank you for bringing your concerns to our attentionWe sincerely apologize for any disappointment or inconvenience caused by our representativesWe want you to know the errors that
occurred were not intentional and we are taking steps to address the representatives involvedThey will receive additional training on customer focused communications and adjustments
Your order from Swiss Colony has been credited in full and the refund of $will be sent within the next seven to fourteen business daysYour satisfaction is of the utmost importance to usWe hope you will allow us another opportunity to serve you better in the futureSincerely, Swiss Colony
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]This company clearly does not comply with FCRA and I demand further investigation into your shady company practicesGinny's has fraudulently placed a hard inquiry against my SSN and has no intent to resolve this in a professional mannerI've been fighting with this hard inquiry for over a year and Ginny's is trash
Regards,
*** ***
I am sorry to be a bother but I would also like to add that they sent me an email also advising payment has been receivedI also see that even though they claimed the payment I had just made was rejected/declined by my bank I called the bank and they advised the $payment has come off of my
credit card today from seventh avenue.Thank you again.Robin Galbraith> On Apr 10, 2017, at 8:PM, *** *** ***> wrote:>> Just to add that they also charged me a late fee when if they would have contacted me right away this would have been resolved prior to my due dateThey didn't reach out to me until April 7, when the payment was done originally on March 15, 2017.>> Also to add I went to pay my April monthly payment the same way I did last months payment and the system said pending payment but then I called them and again stated my payment didn't go throughI told them they need to check with the IT department to make sure there is no issues with the internet on their end and they tried to argue saying nothing wrong with their endI explained to them I have always made payment online and never an issue and find are available on my cardI asked them at least check my internet for my specific account and maybe that is where problem is on this.>> Thank you and pleas contact me when have a resolutionI appreciated all your helpAsk them about history of my accountMy back stated the day payment was made funds were available and they never tried to make a payment they statedSo seventh avenue is not being truthful about somethingAnother credit card that I used today stated that they never tried either and they claim they did and was declinedI can have my bank let you know funds are available for April payment right now.>* *** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. cacacak5:PM (hours ago)tomeThis has been resolved because of your InputThank so so muchSincerely ** ***
Swiss Colony received an identity theft affidavit from Ms*** on November 9, Swiss Colony reviewed the affidavit and elected to request deletion of the account from Ms*** credit fileMs*** complaint is dated less than days after Swiss Colony made its determination regarding her
accountSwiss Colony has sent deletion requests to the consumer reporting agencies as part of its regular reporting process on two occasions and has responded to an on-line dispute received from EquifaxSwiss Colony does not believe any further communication is needed
Ginny's records indicate an order for two bedding sets was received on November 18, A down payment of 50% of the order total was requested prior to release of the merchandiseThe requested down payment was received and the merchandise was shipped to *** *** *** *** ** ***The
email address and telephone number on the order also match the information included in Ms*** complaint
In July, August, September, October and November of Ms*** made payments on her account using an account ending in In December of and January of she mailed in the payments on her accountOn February 14, Ms*** called and attempted to make a payment using an
account ending in This payment attempt was unsuccessfulMs*** has since mailed in two payments in MarchGinny's notes that the agent who took the payment in February entered the payment information Ms*** provided and read it back to her for confirmation before asking for her permission to submit the paymentThe account information was neither fraudulently obtained nor used without Ms***'s authorization
Revdex.com:
I have included copies of my credit report where they are reporting
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
Please fax a copy of the death certificate to 608-328-8863, attn: M***I have placed the account on hold pending receipt of the certificateYou should not receive any further callsIf you do, state that the account is not yours and terminate the call
We received the correspondence from the Revdex.com in regards to order #*** placed online 1/26/Thank you for bringing your concerns to our attention for prompt actionWe regret any inconvenience you experiencedInformation on how to cancel an unshipped order are listed
under Customer Service, we are sorry you were unable to locateDuring the processing of the order additional investigation showed questionable originThe order was canceled 1/26/Within the next seven to ten days you will receive a letter via US Postal Service stating you will have no responsibility for the debtIn addition, there will be no adverse affects to your credit information
We are in the process of removing your name from our mailing list per your requestPlease allow six to eight weeks for the entire process to be completed, as some catalogs may already be at their destinations to be delivered at a later dateIf any are received you may discardWe appreciate the opportunity to be of serviceMontgomery Ward
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
thank you for your help
Montgomery Ward has coded MrMurphy's account to request deletion of the account information from his credit fileThis change will included in Ward's next scheduled update to the consumer reporting agencies, which will occur shortly after the next closing date
We received your correspondence from the Revdex.com regarding Order #***, that was released for shipping on 2/10/We apologize for any inconvenience you experienced with your order
Upon our investigation into your order it was determined that both the original and the
replacement Slow Cooker, have been returned to usWe have issued a full credit for this item and we have removed all finance charges and late fees attached to this orderYour Seventh Avenue account balance is now zeroWe are also contacting the credit bureau to have this removed from your recordPlease allow to days for all this to be completed
We value you as a customer and we have built our success with satisfied customersWe apologize for the delay that occurredWe hope to have the opportunity to serve you better in the futureSincerely, Seventh Avenue
The companies have completed their review of the affidavit MsBell submitted and have elected to request deletion of their account information from her credit fileMsBell will receive notice of this decision by mail
Ms***' accounts have been closed in accordance with her request and her name has been removed from our mailing listsMs*** may receive additional catalogs in the next 4-weeks as books are pre-printed and positioned at USPS distribution facilities in advance of mailing dates
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** ** However, their is still the matter of Swiss Colony order on my account instead of my Mom's (*** ***) I certainly hope this will be rectified as well I do not know the dollar amount as I have not been sent a bill I know I will be receiving a bill since it was shipped and billed to me, of which I did not order this product! Thanks for your time
Seventh Avenue has not furnished information to the consumer reporting agencies regarding account number *** since No information regarding that account should appear on a consumer credit reportSeventh Avenue's records indicate account number *** was paid in full in June of
No information regarding that account was ever furnished to the consumer reporting agenciesSeventh Avenue has no record of another account in Ms***' name
Ms*** will need to dispute the information with the consumer reporting agency that compiled the credit report showing the disputed information
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.When I *** *** NOT *** *** for years nowTalked to the customer service they informed me that that DO NOT need a ss number to purchase itemsThe catalog was pre approved and sent to a address I no longer resign atAnd my forward address has been up to date for years nowI have enough to proceed to forward to my lawyer and continue this in a court matterThank you! I'm sure I'm not the only one this has happen to. Sincerely ,*** ***
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Ms*** was mailed an identity theft affidavit on December 30, 2016, which she has failed to complete and returnBased on the information currently available, Midnight Velvet has a reasonable basis for believing the account was opened by Ms*** and that she is responsible for payment of
the balanceMidnight Velvet will investigate this matter further upon receipt of additional information or documentation from Ms***
We received the correspondence from the Revdex.com in regards to the order placed for Swiss ColonyThank you for bringing your concerns to our attentionWe sincerely apologize for any disappointment or inconvenience caused by our representativesWe want you to know the errors that
occurred were not intentional and we are taking steps to address the representatives involvedThey will receive additional training on customer focused communications and adjustments
Your order from Swiss Colony has been credited in full and the refund of $will be sent within the next seven to fourteen business daysYour satisfaction is of the utmost importance to usWe hope you will allow us another opportunity to serve you better in the futureSincerely, Swiss Colony
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]This company clearly does not comply with FCRA and I demand further investigation into your shady company practicesGinny's has fraudulently placed a hard inquiry against my SSN and has no intent to resolve this in a professional mannerI've been fighting with this hard inquiry for over a year and Ginny's is trash
Regards,
*** ***
I am sorry to be a bother but I would also like to add that they sent me an email also advising payment has been receivedI also see that even though they claimed the payment I had just made was rejected/declined by my bank I called the bank and they advised the $payment has come off of my
credit card today from seventh avenue.Thank you again.Robin Galbraith> On Apr 10, 2017, at 8:PM, *** *** ***> wrote:>> Just to add that they also charged me a late fee when if they would have contacted me right away this would have been resolved prior to my due dateThey didn't reach out to me until April 7, when the payment was done originally on March 15, 2017.>> Also to add I went to pay my April monthly payment the same way I did last months payment and the system said pending payment but then I called them and again stated my payment didn't go throughI told them they need to check with the IT department to make sure there is no issues with the internet on their end and they tried to argue saying nothing wrong with their endI explained to them I have always made payment online and never an issue and find are available on my cardI asked them at least check my internet for my specific account and maybe that is where problem is on this.>> Thank you and pleas contact me when have a resolutionI appreciated all your helpAsk them about history of my accountMy back stated the day payment was made funds were available and they never tried to make a payment they statedSo seventh avenue is not being truthful about somethingAnother credit card that I used today stated that they never tried either and they claim they did and was declinedI can have my bank let you know funds are available for April payment right now.>* *** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. cacacak5:PM (hours ago)tomeThis has been resolved because of your InputThank so so muchSincerely ** ***
Swiss Colony received an identity theft affidavit from Ms*** on November 9, Swiss Colony reviewed the affidavit and elected to request deletion of the account from Ms*** credit fileMs*** complaint is dated less than days after Swiss Colony made its determination regarding her
accountSwiss Colony has sent deletion requests to the consumer reporting agencies as part of its regular reporting process on two occasions and has responded to an on-line dispute received from EquifaxSwiss Colony does not believe any further communication is needed