Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I have reviewed all three credit reports today 03/25/ They have been updated to a $balance and paid on Experian and Transunion But a balance and past due amounts are showing on my Equifax for both accounts I have submitted documents for both accounts reflecting this information
Regards,
*** ***
Mr*** requested closure of his account on February 12, He subsequently placed an order on his closed account on February 15, 2016, three more orders on February 17, and another on February 22, The order placed on 2/was held due to the closed account statusAfter speaking
with Mr***, Ginny's released one of the orders placed on 2/The order placed on 2/is currently held in order corrections pending further contact with Mr***Ginny's has no plans to terminate the employment of the individual who complied with Mr***' request to close his account to new purchases
We received the correspondence from the Revdex.com regarding your order #436606-placed via internet on 8/10/2015. Please accept our sincere apology for any inconvenience you encountered with our company regarding the shipment of your Stainless Steel Dishwasher.
Our records indicate upon receipt of your order an email was sent regarding a response needed for Semi Delivery. When no response was received our additional efforts to reach you by phone were unsuccessful, so on 8/12/the order was canceled. We received your email 9/13/and are sincerely sorry if a message was returned that someone would be in touch with you, and we did not follow throughPlease be assured it is not our practice to handle orders in this manner
Additional attempts to reach you by phone 9/22/and 9/23/were made when we received your notice. Regretfully, this was also unsuccessful. We’re asking if you would contact our Special Customer Service Liaison at ###-###-#### to place a new order and complete the Semi Survey. She is available from 9:00am to 3:00pm Central Time, Monday through Friday. We look forward to hearing from you and resolving this concern to your satisfaction. Sincerely, Montgomery Ward
We received the correspondence from the Revdex.com regarding your orderWe sincerely apologize for not fulfilling your order to your satisfactionEvery effort is made to provide the best service and highest quality possible
After the receipt of your processed check we were able to
investigate where and how your order had been handledThe order #***-was submitted under the name of *** * ***There was a notation of the name Irene Cannon to be addedUnfortunately, only one name is allowed per account and your name was entered on the secondary lineWhen the order processed the Invisible Back Bra was no longer availableOur attempts to reach anyone by phone were unsuccessful, as no number was submitted with the order, so a letter was sentAn unintentional error occurred, deleting the billing address, which ultimately means any mail or refund issued would be returned to usThe refund of $was issued on 3/15/to *** * ***
Your satisfaction is of the utmost importance to usWe will gladly issue an electronic refund to your account using the information you submitted, this would expedite your refundIt would be returned to your account within two to four daysOr, we could reissue a check to be mailedThis would be received within the next ten to fourteen business daysPlease confirm how you wish to receive your refund and we will direct this information to the proper department immediatelyYou may do so by responding to this complaint
Thank you for your assistance in this matterWe appreciate the opportunity to explain and look forward to a satisfactory conclusionSincerely, Midnight Velvet
We received the correspondence from the Revdex.com regarding your Order #*** placed 12/29/16 via internet. We sincerely apologize for our poor response to your concerns. Initially, we had attempted to contact you 1/17/and 1/18/and left a
message. With the additional information submitted regarding the Aroma Diffuser our Quality Assurance Team will be in contact with you, within the next twenty four to forty eight hours. We appreciate the opportunity to serve. Sincerely, Montgomery Ward
Montgomery Ward's records indicate the consumer reporting agencies were updated on March 5, in response to automated disputes received from Experian and Equifax
The information regarding Ms*** accounts was updated on the first regularly scheduled reporting date after her settlement payments were received from the collection agency to which her charged off accounts were referred
[A default letter is provided here which indicates your acceptance of the
business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Can you please provide the contact information for where I can call and submit my payment and also let me know how long from the time payment is submitted will it take for my information to be updated with the credit bureaus
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I do not agree with the response. According to Country Door the account was charged off and sent to collections. I have never been sent to collections or notified by collections of this account. Also if they charged the account off and sold it to collections by law they cannot report a balance, they must report at zero, they report a balance a charge off and update monthly just to trash my score. They also do not report my payment history correctly because they have only reported the negative not the years of positive. They are reporting a balance, past due and a charge off status. All of this is incorrect according to the guidelines of the FCRA, I will pursue the matter further and with legal representation. Their practices are deceptive and they are not following the correct procedures
Regards,
*** ***
We received the correspondence from the Revdex.com in regards to your concerns for your order #*** placed 11/10/We sincerely apologize for the length of time involved for the receipt of your refundThank you for bringing this to our attention, as this is not a common
occurrence
Due to clerical errors, the post office box numbers were entered incorrectly and caused your refunds to be returned to usOur records indicate refunds were sent 11/30/15, 12/31/and the last on 2/3/All were returnedThe refund was resent on 2/9/Currently this should be received within seven to ten business days, not including President’s DayWe are hopeful the refund has already been receivedYour comments have been forwarded to the departments involved for review and representatives addressedEvery effort will be made to prevent a recurrenceWe regret any inconvenience and appreciate the opportunity to explainSincerely, Seventh Avenue
Swiss Colony, Monroe & Main and Country Door empathize
with Ms*** *** frustrationHowever, each of the companies (including
Seventh Avenue and Ginny’s) utilizes the same customer address databaseAs a
result, each of the account statements in a given month would be mailed to
the
same address for all companies
Given that the address on the statements for each of the
companies would likely be the same there is little the companies can do to address
this issue as the USPostal Service delivers the account statements
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I will await the refund but reserve the right to readdress this matter should the refund not be forthcoming in the allotted time. I appreciate your help in this regard.
Regards,
*** ***
We received the correspondence from the Revdex.com in regards to your order #*** placed 7/21/via mailWe are sorry we disappointed a first time customer
Our records indicate per your phone call 10/11/pickup information was forwarded to UPS for the return of all
products on the orderYour account was promptly credited for the price of the products upon receipt of the return 10/18/The remaining balance at that time was for the shipping and processing, a late fee and finance charges, as no payment had been received on account
Our guarantee is listed on the order blank in the center of the catalog or online under Customer Service and states, “Satisfaction GuaranteedEvery productEvery dayAll the timeYou deserve worry-free shoppingIf you're not 100% satisfied with your purchase (at any time, for any reason) just return itWe'll refund your merchandise amount, credit your account or issue a replacementIt's that simple.” Shipping and processing is not automatically credited, which is a common practice in the catalog industry when a product is returned because the customer didn’t like the product of changed his or her mind, or the item did not fit
We have as a courtesy credited your account for the remaining balance, please allow three to four days for your account to reflect a zero balanceWe are currently in the process of removing your name from the Ginny’s listing per your requestPlease allow six to eight weeks for this to be completed as some catalogs may be at the distribution centers to be delivered at a later dateWe appreciate the opportunity to explainSincerely, Ginny’s
On Aug13, Ms*** was contacted by customer service via email and notified that parts for the table were no longer availableMs*** was given the option to keep the item as is with a 25% discount or Seventh Avenue would send UPS to pick the item up at no charge to the customer and once the
item is received back in our warehouse, Ms*** will receive a full creditThe customer has opted to return the item and UPS should arrive within the next 3-business days
Mr*** was mailed an identity theft affidavit on 9/9/Upon receipt of the signed, completed affidavit his claims will be investigated and a determination will be made based on the evidence provided. Any required adjustments to the information furnished to the consumer reporting agencies
will be made at the conclusion of the investigationMr*** will also be informed of the determination at the conclusion of the investigation
GrandPointe's records indicate an identity theft affidavit was mailed to Ms*** attention in February of The completed affidavit was never returnedGrandPointe believes the information it has furnished to the consumer reporting agencies accurately reflects the payment history and
current status of Ms***'s accountGrandPointe will investigate further upon receipt of additional information or documentation from Ms***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** I now have a complaint on file with the FTC #*** AND the CFA #***I am also pursuing other legal remedies
A manual deletion request was sent to the consumer reporting agencies on Mach 15, (control number ***)Midnight Velvet is not responsible for updating or maintaining the records of the three national consumer reporting agencies and does not have the ability to compel them to comply with the deletion noticeMs*** can file an online dispute with one or more of the consumer reporting agencies to force them to update their records to reflect the information furnished by Midnight Velvet
We received the correspondence from the Revdex.com regarding your order #*** or the Extra Shot Coffee MugsWe sincerely apologize for any disappointment when your mugs were received damaged
It was brought to our attention from your call on 7/2/proper procedures were not
followedHad your concerns been addressed appropriately, we would have had you dispose of the broken shipment and immediately sent a replacement order at no chargeCustomer satisfaction is important to us and we regret your concerns were not immediately recognizedWe have notified our agents and extended additional training with this respect
Full credit has been issued for your replacement order of $33.93, as well as full credit of $for the returned mugs on your original orderThe Smart Label return option of $has also been adjustedThis will be reflected on your next statement
Thank you for bringing this to our attentionWe also will be sending, under separate cover, a gift certificate in the amount of $Please allow seven to fourteen business days for arrivalWe appreciate your business and hope you’ll allow us to serve you better in the futureSincerely, Ginny’s
Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I have reviewed all three credit reports today 03/25/ They have been updated to a $balance and paid on Experian and Transunion But a balance and past due amounts are showing on my Equifax for both accounts I have submitted documents for both accounts reflecting this information
Regards,
*** ***
Mr*** requested closure of his account on February 12, He subsequently placed an order on his closed account on February 15, 2016, three more orders on February 17, and another on February 22, The order placed on 2/was held due to the closed account statusAfter speaking
with Mr***, Ginny's released one of the orders placed on 2/The order placed on 2/is currently held in order corrections pending further contact with Mr***Ginny's has no plans to terminate the employment of the individual who complied with Mr***' request to close his account to new purchases
We received the correspondence from the Revdex.com regarding your order #436606-placed via internet on 8/10/2015. Please accept our sincere apology for any inconvenience you encountered with our company regarding the shipment of your Stainless Steel Dishwasher.
Our records indicate upon receipt of your order an email was sent regarding a response needed for Semi Delivery. When no response was received our additional efforts to reach you by phone were unsuccessful, so on 8/12/the order was canceled. We received your email 9/13/and are sincerely sorry if a message was returned that someone would be in touch with you, and we did not follow throughPlease be assured it is not our practice to handle orders in this manner
Additional attempts to reach you by phone 9/22/and 9/23/were made when we received your notice. Regretfully, this was also unsuccessful. We’re asking if you would contact our Special Customer Service Liaison at ###-###-#### to place a new order and complete the Semi Survey. She is available from 9:00am to 3:00pm Central Time, Monday through Friday. We look forward to hearing from you and resolving this concern to your satisfaction. Sincerely, Montgomery Ward
We received the correspondence from the Revdex.com regarding your orderWe sincerely apologize for not fulfilling your order to your satisfactionEvery effort is made to provide the best service and highest quality possible
After the receipt of your processed check we were able to
investigate where and how your order had been handledThe order #***-was submitted under the name of *** * ***There was a notation of the name Irene Cannon to be addedUnfortunately, only one name is allowed per account and your name was entered on the secondary lineWhen the order processed the Invisible Back Bra was no longer availableOur attempts to reach anyone by phone were unsuccessful, as no number was submitted with the order, so a letter was sentAn unintentional error occurred, deleting the billing address, which ultimately means any mail or refund issued would be returned to usThe refund of $was issued on 3/15/to *** * ***
Your satisfaction is of the utmost importance to usWe will gladly issue an electronic refund to your account using the information you submitted, this would expedite your refundIt would be returned to your account within two to four daysOr, we could reissue a check to be mailedThis would be received within the next ten to fourteen business daysPlease confirm how you wish to receive your refund and we will direct this information to the proper department immediatelyYou may do so by responding to this complaint
Thank you for your assistance in this matterWe appreciate the opportunity to explain and look forward to a satisfactory conclusionSincerely, Midnight Velvet
We received the correspondence from the Revdex.com regarding your Order #*** placed 12/29/16 via internet. We sincerely apologize for our poor response to your concerns. Initially, we had attempted to contact you 1/17/and 1/18/and left a
message. With the additional information submitted regarding the Aroma Diffuser our Quality Assurance Team will be in contact with you, within the next twenty four to forty eight hours. We appreciate the opportunity to serve. Sincerely, Montgomery Ward
Montgomery Ward's records indicate the consumer reporting agencies were updated on March 5, in response to automated disputes received from Experian and Equifax
The information regarding Ms*** accounts was updated on the first regularly scheduled reporting date after her settlement payments were received from the collection agency to which her charged off accounts were referred
[A default letter is provided here which indicates your acceptance of the
business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Can you please provide the contact information for where I can call and submit my payment and also let me know how long from the time payment is submitted will it take for my information to be updated with the credit bureaus
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I do not agree with the response. According to Country Door the account was charged off and sent to collections. I have never been sent to collections or notified by collections of this account. Also if they charged the account off and sold it to collections by law they cannot report a balance, they must report at zero, they report a balance a charge off and update monthly just to trash my score. They also do not report my payment history correctly because they have only reported the negative not the years of positive. They are reporting a balance, past due and a charge off status. All of this is incorrect according to the guidelines of the FCRA, I will pursue the matter further and with legal representation. Their practices are deceptive and they are not following the correct procedures
Regards,
*** ***
We received the correspondence from the Revdex.com in regards to your concerns for your order #*** placed 11/10/We sincerely apologize for the length of time involved for the receipt of your refundThank you for bringing this to our attention, as this is not a common
occurrence
Due to clerical errors, the post office box numbers were entered incorrectly and caused your refunds to be returned to usOur records indicate refunds were sent 11/30/15, 12/31/and the last on 2/3/All were returnedThe refund was resent on 2/9/Currently this should be received within seven to ten business days, not including President’s DayWe are hopeful the refund has already been receivedYour comments have been forwarded to the departments involved for review and representatives addressedEvery effort will be made to prevent a recurrenceWe regret any inconvenience and appreciate the opportunity to explainSincerely, Seventh Avenue
Please accept my apologiesAny orders Mr*** places within his credit limit with Swiss Colony should not be held due to the credit freeze issue
Swiss Colony, Monroe & Main and Country Door empathize
with Ms*** *** frustrationHowever, each of the companies (including
Seventh Avenue and Ginny’s) utilizes the same customer address databaseAs a
result, each of the account statements in a given month would be mailed to
the
same address for all companies
Given that the address on the statements for each of the
companies would likely be the same there is little the companies can do to address
this issue as the USPostal Service delivers the account statements
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I will await the refund but reserve the right to readdress this matter should the refund not be forthcoming in the allotted time. I appreciate your help in this regard.
Regards,
*** ***
We received the correspondence from the Revdex.com in regards to your order #*** placed 7/21/via mailWe are sorry we disappointed a first time customer
Our records indicate per your phone call 10/11/pickup information was forwarded to UPS for the return of all
products on the orderYour account was promptly credited for the price of the products upon receipt of the return 10/18/The remaining balance at that time was for the shipping and processing, a late fee and finance charges, as no payment had been received on account
Our guarantee is listed on the order blank in the center of the catalog or online under Customer Service and states, “Satisfaction GuaranteedEvery productEvery dayAll the timeYou deserve worry-free shoppingIf you're not 100% satisfied with your purchase (at any time, for any reason) just return itWe'll refund your merchandise amount, credit your account or issue a replacementIt's that simple.” Shipping and processing is not automatically credited, which is a common practice in the catalog industry when a product is returned because the customer didn’t like the product of changed his or her mind, or the item did not fit
We have as a courtesy credited your account for the remaining balance, please allow three to four days for your account to reflect a zero balanceWe are currently in the process of removing your name from the Ginny’s listing per your requestPlease allow six to eight weeks for this to be completed as some catalogs may be at the distribution centers to be delivered at a later dateWe appreciate the opportunity to explainSincerely, Ginny’s
On Aug13, Ms*** was contacted by customer service via email and notified that parts for the table were no longer availableMs*** was given the option to keep the item as is with a 25% discount or Seventh Avenue would send UPS to pick the item up at no charge to the customer and once the
item is received back in our warehouse, Ms*** will receive a full creditThe customer has opted to return the item and UPS should arrive within the next 3-business days
Mr*** was mailed an identity theft affidavit on 9/9/Upon receipt of the signed, completed affidavit his claims will be investigated and a determination will be made based on the evidence provided. Any required adjustments to the information furnished to the consumer reporting agencies
will be made at the conclusion of the investigationMr*** will also be informed of the determination at the conclusion of the investigation
GrandPointe's records indicate an identity theft affidavit was mailed to Ms*** attention in February of The completed affidavit was never returnedGrandPointe believes the information it has furnished to the consumer reporting agencies accurately reflects the payment history and
current status of Ms***'s accountGrandPointe will investigate further upon receipt of additional information or documentation from Ms***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** I now have a complaint on file with the FTC #*** AND the CFA #***I am also pursuing other legal remedies
A manual deletion request was sent to the consumer reporting agencies on Mach 15, (control number ***)Midnight Velvet is not responsible for updating or maintaining the records of the three national consumer reporting agencies and does not have the ability to compel them to comply with the deletion noticeMs*** can file an online dispute with one or more of the consumer reporting agencies to force them to update their records to reflect the information furnished by Midnight Velvet
We received the correspondence from the Revdex.com regarding your order #*** or the Extra Shot Coffee MugsWe sincerely apologize for any disappointment when your mugs were received damaged
It was brought to our attention from your call on 7/2/proper procedures were not
followedHad your concerns been addressed appropriately, we would have had you dispose of the broken shipment and immediately sent a replacement order at no chargeCustomer satisfaction is important to us and we regret your concerns were not immediately recognizedWe have notified our agents and extended additional training with this respect
Full credit has been issued for your replacement order of $33.93, as well as full credit of $for the returned mugs on your original orderThe Smart Label return option of $has also been adjustedThis will be reflected on your next statement
Thank you for bringing this to our attentionWe also will be sending, under separate cover, a gift certificate in the amount of $Please allow seven to fourteen business days for arrivalWe appreciate your business and hope you’ll allow us to serve you better in the futureSincerely, Ginny’s