[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. The key event was that the business issued me a credit card that I did not ask for. And the business had fraud protection on their credit cards. I called the business and invoked the fraud protection on the credit card and said I did not want the credit card and to basically shut down the card. The business told me they would and I would not be responsible for any charges on the card.What is a bit weird is that the order was taken and shipped before the card was issued. But I accept and trust the response from the business saying I am not responsible for the order and charges that I have now gotten two different ways (directly talking to the business and now through Revdex.com)
Regards,
*** ***
We received the correspondence from the Revdex.com in regards to your order #*** placed 1/31/for the Back Pac VacPlease accept our sincere apologies for any disappointmentCustomer satisfaction is important to us and we regret your concerns were not immediately
recognized
We make every effort to provide the best service possible, however, sometimes we make a mistakeIt was an error on our part, upon returns processing, your order was not promptly creditedUnfortunately, our representatives did not recognize this omitted credit when you calledWe sincerely apologize for any inconvenience this causedWe want you to know the error that occurred was not intentional and we are taking steps to address the representatives involvedThey will receive additional training focused on communications and adjustments
In the interim, we have credited your account for fees incurred and will be refunding the down payment of $back to the card used when submittedPlease allow approximately forty eight to seventy two hours for the transactions to be completedNo information has been sent to the credit reporting agencies
Your business is important to usWe hope you will allow us another opportunity to serve you better in the futureSincerely, Ginny’s
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
[A default letter is provided here which
indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Your response has serious problemsI placed my order on 8/and you canceled the order on 8/because you were unable to reach me? A message was never left on my phone ( I checked my phone records)You canceled a $order because you couldn't reach me within less than hours??? I do see a call from Wisconsin on 8/23, but no message was left on my phoneIt is a hang up callIf you're really trying to reach someone, would you not leave a message? I've also called the suggested number both last Friday and again yesterday during the requested hoursOn both times, I received a voicemail of a Ms***I left a detailed message and my phone numberThose calls have not been returnedI do not understand why it is needed that I place a new order when you already have my previous order! I now would like the name and number of the manager above your customer liason person as there seems to be no urgency to resolve this issueMy contractors are now seriously behind schedule because of this issueIf this is not solved immediately, I plan on charging Wards the extra dollars this is costing meI have saved all my phone records if this should need to be settled legally
Regards,
*** *** Your response has serious problemsI placed my order on 8/and you canceled the order on 8/because you were unable to reach me? A message was never left on my phone ( I checked my phone records)You canceled a $order because you couldn't reach me within less than hours??? I do see a call from Wisconsin on 8/23, but no message was left on my phoneIt is a hang up callIf you're really trying to reach someone, would you not leave a message? I've also called the suggested number both last Friday and again yesterday during the requested hoursOn both times, I received a voicemail of a MsWintersI left a detailed message and my phone numberThose calls have not been returnedI do not understand why it is needed that I place a new order when you already have my previous order! I now would like the name and number of the manager above your customer liason person as there seems to be no urgency to resolve this issueMy contractors are now seriously behind schedule because of this issueIf this is not solved immediately, I plan on charging Wards the extra dollars this is costing meI have saved all my phone records if this should need to be settled legally
Country Door’s records indicate Ms*** opened her
account in October of The only billing address used on the account since
it was opened is *** *** *** *** *** ** ***Monthly billing
statements were mailed to Ms*** attention at that address from
November
of through April of 2012, when the account was charged off as a loss and
referred to a collection agency for recoveryMultiple payments were received in
response to the billing statements, with the last payment received Country Door
on August 1,
It is Country Door’s position that the account belongs to
Ms*** and that she is responsible for payment of the outstanding balance
Country Door believes the information it has furnished to the consumer
reporting agencies accurately reflects the payment history and current status
of Ms*** account
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me IF we are able to confirm that the action proposed to be taken by the business is indeed completed and any information, negative or not, relating to this account is removed from my credit report and we no longer (1) have an account with the business and (2) there is no outstanding balance due, etc
Regards,
*** ***
Seventh Avenue’s records indicate an order was received in Ms***’ name on December 11, The order included Ms*** name, home address, telephone number and social security numberThe merchandise was delivered to MsCollin’s home address on December 14, Ms*** contacted
Seventh Avenue regarding the account on January 20, 2017, indicating that she did not place the orderSeventh Avenue sent an identity theft affidavit to Ms*** on January 25, 2017, which she has failed to return
Based on the information currently available Seventh Avenue has a reasonable basis for believing Ms*** opened the account, received the merchandise, and is responsible for payment of the account balance
We received the correspondence from the Revdex.com in regards to your order #*** placed 2/16/via internetWe are sorry that some of your items were no longer available for shipment
Our records indicate upon the receipt and processing of the down payment the Lemon Bundt
Cake and Batter Bowl were no longer available for shipmentUnfortunately, we are unable to reserve inventory pending receipt of a down paymentPer your request on 3/23/2016, efforts to cancel the shipment were put into place and successfully completedThe order has been credited in full and the down payment of $will be refunded within the next seven to twenty one days
We regret you felt it was an inappropriate request to donate unwanted products received to a notable charityThis has been a company policy for an extended period of timeRegulation and food safety guidelines are of the utmost importance to usBy donating products to a charitable organization and sending us notice via letterhead stationery from the organization, this assists you, by receiving credit, and supports recipients that are in needSincerely, Swiss Colony
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
I over paid on another order and your company owes me money the tablet went back to my credit limit not what I paid for an item that was $I paid $December 4th and $on jan3rd and another $on Jan3rd and another $in FebSo do the math I paid $total for an item that was $total that money came out of my pocket so your company owes me a check or the over amount reversed to my bank account that is the only resolution I will accept is the money back I over paid no more games
Ms*** has never had two Montgomery Ward accountsSeventh Avenue and Montgomery Ward are related by common ownershipAs a result, customer accounts with each company share a common crMs*** had a Ward's account opened with a different cr than the one used to open
her Seventh Avenue accountWhen this was discovered, the account number was changed to share the same cr as her Seventh Avenue accountThe other account has now been closedMs*** will receive a refund of the full amount paid on the account for the order she returned
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] First of all, I am not a she, but he and my complaint also had nothing to do with Montgomery WardIt was with Swiss Colony and now if I'm reading their response right, they say that any order I place within my credit limit is to be heldIs that correct? Because if it is, it was heldNot just once, but twiceSo I have no idea what is going on at this pointAre they saying I can now order with the credit limit I have with Swiss Colony or not?
Regards,
*** ***
Ms*** closed her Swiss Colony credit account in August of She should not have received an email indicating she had available credit while her account was closedHowever, Swiss Colony has re-opened Ms*** account, based on her clear interest in doing so and has released her two most
recent orders for shipmentA credit representative has attempted to contact Ms*** directly to see if there are any other issues to be resolved
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
The responsibility for determining whether or not account information should be included in a consumer report lies with the consumer reporting agency, not with the furnisherFurther, while MsSmiley's account was opened in February of 2009, it did not become delinquent until December of
and was charged off as a loss in May of Under the provisions of the FCRA (see below) the consumer reporting agencies are unlikely to remove the account information until some time in 2010.(a)Information
excluded from consumer reports Except
as authorized under subsection (b), no consumer reporting agency may make any
consumer report containing any of the following items of information:
(4) Accounts
placed for collection or charged to profit and loss which antedate the report
by more than seven years
(c)Running
of reporting period
(1)In general
The 7-year period referred to in paragraphs (4) and (6) of
subsection (a) shall begin, with respect to any delinquent account that is
placed for collection (internally or by referral to a third party, whichever is
earlier), charged to profit and loss, or subjected to any similar action, upon the expiration of the
180-day period beginning on the date of the commencement of the delinquency
which immediately preceded the collection activity, charge to profit and loss,
or similar action
Ms*** desired settlement is listed as "Correction
to a credit report." Seventh Avenue has indicated that no
information regarding the account has been furnished to a consumer credit
reporting agencyMs*** has, therefore, achieved her desired outcomeFurther,
the account was coded as fraud to prevent shipments to the address used to
place the order, not to prevent further orders to Ms***’s address
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[The company did not inform me the addresses shown on the credit report versus my current address. If I have moved from the address in the report, of course they would be different from my current address. They could not call me according to them but, they could ask me for a 50% deposit of the total order. If this was a fraud case, the person could have provided the deposit and still compromised my information for credit worthiness. I do not recommend ANYONE using Seventh Avenue. I intend to review the Fair Credit Act for my own understanding.
Regards,
*** ***
Seventh Avenue has no further response to this complaintMr*** has never indicated an adequate remedy he would accept and his most recent response introduces no new information
this company is on the rip off report anyhow
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. The key event was that the business issued me a credit card that I did not ask for. And the business had fraud protection on their credit cards. I called the business and invoked the fraud protection on the credit card and said I did not want the credit card and to basically shut down the card. The business told me they would and I would not be responsible for any charges on the card.What is a bit weird is that the order was taken and shipped before the card was issued. But I accept and trust the response from the business saying I am not responsible for the order and charges that I have now gotten two different ways (directly talking to the business and now through Revdex.com)
Regards,
*** ***
We received the correspondence from the Revdex.com in regards to your order #*** placed 1/31/for the Back Pac VacPlease accept our sincere apologies for any disappointmentCustomer satisfaction is important to us and we regret your concerns were not immediately
recognized
We make every effort to provide the best service possible, however, sometimes we make a mistakeIt was an error on our part, upon returns processing, your order was not promptly creditedUnfortunately, our representatives did not recognize this omitted credit when you calledWe sincerely apologize for any inconvenience this causedWe want you to know the error that occurred was not intentional and we are taking steps to address the representatives involvedThey will receive additional training focused on communications and adjustments
In the interim, we have credited your account for fees incurred and will be refunding the down payment of $back to the card used when submittedPlease allow approximately forty eight to seventy two hours for the transactions to be completedNo information has been sent to the credit reporting agencies
Your business is important to usWe hope you will allow us another opportunity to serve you better in the futureSincerely, Ginny’s
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
[A default letter is provided here which
indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Your response has serious problemsI placed my order on 8/and you canceled the order on 8/because you were unable to reach me? A message was never left on my phone ( I checked my phone records)You canceled a $order because you couldn't reach me within less than hours??? I do see a call from Wisconsin on 8/23, but no message was left on my phoneIt is a hang up callIf you're really trying to reach someone, would you not leave a message? I've also called the suggested number both last Friday and again yesterday during the requested hoursOn both times, I received a voicemail of a Ms***I left a detailed message and my phone numberThose calls have not been returnedI do not understand why it is needed that I place a new order when you already have my previous order! I now would like the name and number of the manager above your customer liason person as there seems to be no urgency to resolve this issueMy contractors are now seriously behind schedule because of this issueIf this is not solved immediately, I plan on charging Wards the extra dollars this is costing meI have saved all my phone records if this should need to be settled legally
Regards,
*** *** Your response has serious problemsI placed my order on 8/and you canceled the order on 8/because you were unable to reach me? A message was never left on my phone ( I checked my phone records)You canceled a $order because you couldn't reach me within less than hours??? I do see a call from Wisconsin on 8/23, but no message was left on my phoneIt is a hang up callIf you're really trying to reach someone, would you not leave a message? I've also called the suggested number both last Friday and again yesterday during the requested hoursOn both times, I received a voicemail of a MsWintersI left a detailed message and my phone numberThose calls have not been returnedI do not understand why it is needed that I place a new order when you already have my previous order! I now would like the name and number of the manager above your customer liason person as there seems to be no urgency to resolve this issueMy contractors are now seriously behind schedule because of this issueIf this is not solved immediately, I plan on charging Wards the extra dollars this is costing meI have saved all my phone records if this should need to be settled legally
Country Door’s records indicate Ms*** opened her
account in October of The only billing address used on the account since
it was opened is *** *** *** *** *** ** ***Monthly billing
statements were mailed to Ms*** attention at that address from
November
of through April of 2012, when the account was charged off as a loss and
referred to a collection agency for recoveryMultiple payments were received in
response to the billing statements, with the last payment received Country Door
on August 1,
It is Country Door’s position that the account belongs to
Ms*** and that she is responsible for payment of the outstanding balance
Country Door believes the information it has furnished to the consumer
reporting agencies accurately reflects the payment history and current status
of Ms*** account
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me IF we are able to confirm that the action proposed to be taken by the business is indeed completed and any information, negative or not, relating to this account is removed from my credit report and we no longer (1) have an account with the business and (2) there is no outstanding balance due, etc
Regards,
*** ***
Seventh Avenue’s records indicate an order was received in Ms***’ name on December 11, The order included Ms*** name, home address, telephone number and social security numberThe merchandise was delivered to MsCollin’s home address on December 14, Ms*** contacted
Seventh Avenue regarding the account on January 20, 2017, indicating that she did not place the orderSeventh Avenue sent an identity theft affidavit to Ms*** on January 25, 2017, which she has failed to return
Based on the information currently available Seventh Avenue has a reasonable basis for believing Ms*** opened the account, received the merchandise, and is responsible for payment of the account balance
We received the correspondence from the Revdex.com in regards to your order #*** placed 2/16/via internetWe are sorry that some of your items were no longer available for shipment
Our records indicate upon the receipt and processing of the down payment the Lemon Bundt
Cake and Batter Bowl were no longer available for shipmentUnfortunately, we are unable to reserve inventory pending receipt of a down paymentPer your request on 3/23/2016, efforts to cancel the shipment were put into place and successfully completedThe order has been credited in full and the down payment of $will be refunded within the next seven to twenty one days
We regret you felt it was an inappropriate request to donate unwanted products received to a notable charityThis has been a company policy for an extended period of timeRegulation and food safety guidelines are of the utmost importance to usBy donating products to a charitable organization and sending us notice via letterhead stationery from the organization, this assists you, by receiving credit, and supports recipients that are in needSincerely, Swiss Colony
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
I over paid on another order and your company owes me money the tablet went back to my credit limit not what I paid for an item that was $I paid $December 4th and $on jan3rd and another $on Jan3rd and another $in FebSo do the math I paid $total for an item that was $total that money came out of my pocket so your company owes me a check or the over amount reversed to my bank account that is the only resolution I will accept is the money back I over paid no more games
Ms*** has never had two Montgomery Ward accountsSeventh Avenue and Montgomery Ward are related by common ownershipAs a result, customer accounts with each company share a common c
rMs*** had a Ward's account opened with a different c
r than the one used to open
r as her Seventh Avenue accountThe other account has now been closedMs*** will receive a refund of the full amount paid on the account for the order she returned
her Seventh Avenue accountWhen this was discovered, the account number was changed to share the same c
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] First of all, I am not a she, but he and my complaint also had nothing to do with Montgomery WardIt was with Swiss Colony and now if I'm reading their response right, they say that any order I place within my credit limit is to be heldIs that correct? Because if it is, it was heldNot just once, but twiceSo I have no idea what is going on at this pointAre they saying I can now order with the credit limit I have with Swiss Colony or not?
Regards,
*** ***
Ms*** closed her Swiss Colony credit account in August of She should not have received an email indicating she had available credit while her account was closedHowever, Swiss Colony has re-opened Ms*** account, based on her clear interest in doing so and has released her two most
recent orders for shipmentA credit representative has attempted to contact Ms*** directly to see if there are any other issues to be resolved
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
The responsibility for determining whether or not account information should be included in a consumer report lies with the consumer reporting agency, not with the furnisherFurther, while MsSmiley's account was opened in February of 2009, it did not become delinquent until December of
and was charged off as a loss in May of Under the provisions of the FCRA (see below) the consumer reporting agencies are unlikely to remove the account information until some time in 2010.(a)Information
excluded from consumer reports Except
as authorized under subsection (b), no consumer reporting agency may make any
consumer report containing any of the following items of information:
(4) Accounts
placed for collection or charged to profit and loss which antedate the report
by more than seven years
(c)Running
of reporting period
(1)In general
The 7-year period referred to in paragraphs (4) and (6) of
subsection (a) shall begin, with respect to any delinquent account that is
placed for collection (internally or by referral to a third party, whichever is
earlier), charged to profit and loss, or subjected to any similar action, upon the expiration of the
180-day period beginning on the date of the commencement of the delinquency
which immediately preceded the collection activity, charge to profit and loss,
or similar action
Ms*** desired settlement is listed as "Correction
to a credit report." Seventh Avenue has indicated that no
information regarding the account has been furnished to a consumer credit
reporting agencyMs*** has, therefore, achieved her desired outcomeFurther,
the account was coded as fraud to prevent shipments to the address used to
place the order, not to prevent further orders to Ms***’s address
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[The company did not inform me the addresses shown on the credit report versus my current address. If I have moved from the address in the report, of course they would be different from my current address. They could not call me according to them but, they could ask me for a 50% deposit of the total order. If this was a fraud case, the person could have provided the deposit and still compromised my information for credit worthiness. I do not recommend ANYONE using Seventh Avenue. I intend to review the Fair Credit Act for my own understanding.
Regards,
*** ***
Seventh Avenue has no further response to this complaintMr*** has never indicated an adequate remedy he would accept and his most recent response introduces no new information