[A default letter is provided here which indicates your acceptance of the business's response. If you
wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Mr*** accounts were charged off as a loss and referred to collection agencies in May of Mr*** called on March 13, and was given the contact information for the collection agencies handling his accountsA settlement offer was received in April of 2017, which was forwarded to the
collection agency handling the accountIt should be noted that none of the companies, as a matter of policy, offer or accept deletion of account information in exchange for payment of a delinquent accountPayment in full or settlement of the outstanding balances for less than the full amount will be reported to the consumer reporting agencies, but the information regarding the accounts will remain on Mr*** credit file until the consumer reporting agencies determine that it should no longer be included
Thank you for contacting us in this manner
This was an error on our part and for that we are truly sorryWe have closed the account as requested and no inquiry was made on your credit report
Ms***s order was held due to some confusion regarding a previously opened Montgomery Ward accountThis issue has been resolved and Ms***s order will be released for shipmentWard's offers Ms*** its sincere apologies for any inconvenience she may have experienced as a result
of this matter
We received the correspondence from the Revdex.com regarding your order #*** placed via internet on 8/10/2015. Please accept our sincere apology for any inconvenience you encountered with our company regarding the shipment of your Stainless Steel Dishwasher.
Our records indicate upon receipt of your order an email was sent regarding a response needed for Semi Delivery. When no response was received our additional efforts to reach you by phone were unsuccessful, so on 8/12/the order was canceled. We received your email 9/13/and are sincerely sorry if a message was returned that someone would be in touch with you, and we did not follow throughPlease be assured it is not our practice to handle orders in this manner
Additional attempts to reach you by phone 9/22/and 9/23/were made when we received your notice. Regretfully, this was also unsuccessful. We’re asking if you would contact our Special Customer Service Liaison at *** to place a new order and complete the Semi Survey. She is available from 9:00am to 3:00pm Central Time, Monday through Friday. We look forward to hearing from you and resolving this concern to your satisfaction. Sincerely, Montgomery Ward
The merchandise was shipped to Ms*** in March of Ms*** made a payment on her account in May of before apparently deciding that she had not received the merchandiseGinny's continued to send billing statements and past due notices to Ms***'s home address and made repeated
attempts to contact her by telephone until the account was charged off as a loss in November of Despite these efforts, Ginny's records do not reflect any contact from Ms*** alleging she did not receive the merchandise until December of 2013, when she was provided with the tracking number for the shipmentMs*** Ms. *** disputed the account through one of the consumer reporting agencies in July of 2015, alleging that the account was not hersGinny's believes the information it has furnished to the consumer reporting agencies accurately reflects the payment history and current status of Ms***'s account
Due to the small balance involved, Seventh Avenue has elected to request deletion of the account information from Ms*** credit file without further investigationPlease note that this change may take 30-days to appear on a consumer credit report
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Ms*** opened her account in August of 2012, when she placed two orders with Seventh Avenue that were charged to her credit accountOver the next two years Ms*** made purchases totaling more than $and made payments in excess of $She stopped making payments in May of and allowed
her account to be charged off as a loss in September of It is Seventh Avenue's position that Ms*** opened and used the account and that she is responsible for payment of the outstanding balanceSeventh Avenue also believes that the information it has furnished to the consumer reporting agencies accurately reflects the payment history and current status of her account
Montgomery Ward will request deletion of the account information from Ms*** credit fileWard's is investigating the opening of this account as it has no record of sending a pre-approved offer to the address on the original order
The information regarding MsScott's account has been updated to reflect that the account has been paid in full and has a zero balanceThe payment history on the account will not be changed, however, given that the information reported accurately reflected the status of her account during the
relevant payment period
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowAs stated in the reapsponse of the creditor they state not to be removed until It is 2016, thus past the allotted time frame
Regards,
*** ***
Ms*** opened her Midnight Velvet account in November of The address on the account at opening was *** *** *** ***, **The merchandise ordered on the account was shipped to that addressMonthly billing statements and past due notices were mailed to that address until the
account was charged off as a loss in August of Ms*** made a payment on the account in January of 2016, which was returned, and a second payment in May of 2016, which was also returnedIt is Midnight Velvet's position that Ms*** opened and used the account and that the information furnished to the consumer reporting agencies accurately reflects the payment history and current status of her account
With all due respect to Ms***, the balance on her account is fully substantiatedHer account balance was $when the payment was received and the balance returned to $when the payment was reversedMs*** has never alleged that the payment was not reversed, she has only questioned why it was reversedGinny's has stated repeatedly that it has no idea why the payment was reversedThe FACT that the payment WAS reversed, however, is undisputedFinally, any delays in the resolution of this matter are the result of Ms*** alleged inability to obtain information from her bankAny such information, while it may be gratifying to Ms***, will not change her account balanceGiven that Ginny's is not responsible for the delays or for the reversal of the payment, there is no reason for Ginny's to consider writing off the balance on the accountMoreover, Ginny's has been more than patient in allowing Ms*** to delay payment on her account from April to August without interest or penalty
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I will pay for the towels when I receive an invoice for the amount of the towelsTo make monthly payments on the total of the invoice is incorrect, I should only be invoiced for what I received. In fact I received an e mail telling me that the other item for $would be delayed even longer until June 30,2017, so paying $40.00 on the invoice would be paying for something I have not receivedAgain I just want to be invoiced for what I received
Regards,
*** ***
I will allow this claim to be closed but this company needs to understand that they are providing information regarding monthly payments that are very misleading, and because of that I will be closing my account not just with Seventh Avenue but also Ginny's, Home at Five, and Swiss Colony. I would not care to do business with them any more
We received the correspondence from the Revdex.com in regards to your order #*** placed 8/15/via phone for the Steam PressWe are sorry for any disappointment with the Steam Press and the refund processing time
The returns information is listed on the order blank in the center of the catalog or online indicates, “You will see a credit for the item in two to four weeks after your return has been processed.” As a courtesy, credit was issued prior to the returns processing, which would allow your refund to process in the two to four week timeframeFull credit of $was issued for your order, however there was a balance remaining on account of $($- $unpaid account balance = $refund)We have issued a special request for your refund of $to be returned to the same card used for payment on accountThis should take between three to five business days to be reflected on your cardWe regret any inconvenience this has caused, but appreciate the opportunity to explainSincerely, Montgomery Ward
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11986478, and find that this resolution is satisfactory to me.
Regards,
Pat ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Although I accept their response, the issue would not occurred if they confirmed it was me before releasing any ordersI do appreciate their resolution for this issue
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you
wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Mr*** accounts were charged off as a loss and referred to collection agencies in May of Mr*** called on March 13, and was given the contact information for the collection agencies handling his accountsA settlement offer was received in April of 2017, which was forwarded to the
collection agency handling the accountIt should be noted that none of the companies, as a matter of policy, offer or accept deletion of account information in exchange for payment of a delinquent accountPayment in full or settlement of the outstanding balances for less than the full amount will be reported to the consumer reporting agencies, but the information regarding the accounts will remain on Mr*** credit file until the consumer reporting agencies determine that it should no longer be included
Thank you for contacting us in this manner
This was an error on our part and for that we are truly sorryWe have closed the account as requested and no inquiry was made on your credit report
Ms***s order was held due to some confusion regarding a previously opened Montgomery Ward accountThis issue has been resolved and Ms***s order will be released for shipmentWard's offers Ms*** its sincere apologies for any inconvenience she may have experienced as a result
of this matter
We received the correspondence from the Revdex.com regarding your order #*** placed via internet on 8/10/2015. Please accept our sincere apology for any inconvenience you encountered with our company regarding the shipment of your Stainless Steel Dishwasher.
Our records indicate upon receipt of your order an email was sent regarding a response needed for Semi Delivery. When no response was received our additional efforts to reach you by phone were unsuccessful, so on 8/12/the order was canceled. We received your email 9/13/and are sincerely sorry if a message was returned that someone would be in touch with you, and we did not follow throughPlease be assured it is not our practice to handle orders in this manner
Additional attempts to reach you by phone 9/22/and 9/23/were made when we received your notice. Regretfully, this was also unsuccessful. We’re asking if you would contact our Special Customer Service Liaison at *** to place a new order and complete the Semi Survey. She is available from 9:00am to 3:00pm Central Time, Monday through Friday. We look forward to hearing from you and resolving this concern to your satisfaction. Sincerely, Montgomery Ward
The merchandise was shipped to Ms*** in March of Ms*** made a payment on her account in May of before apparently deciding that she had not received the merchandiseGinny's continued to send billing statements and past due notices to Ms***'s home address and made repeated
attempts to contact her by telephone until the account was charged off as a loss in November of Despite these efforts, Ginny's records do not reflect any contact from Ms*** alleging she did not receive the merchandise until December of 2013, when she was provided with the tracking number for the shipmentMs*** Ms. *** disputed the account through one of the consumer reporting agencies in July of 2015, alleging that the account was not hersGinny's believes the information it has furnished to the consumer reporting agencies accurately reflects the payment history and current status of Ms***'s account
Due to the small balance involved, Seventh Avenue has elected to request deletion of the account information from Ms*** credit file without further investigationPlease note that this change may take 30-days to appear on a consumer credit report
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Ms*** opened her account in August of 2012, when she placed two orders with Seventh Avenue that were charged to her credit accountOver the next two years Ms*** made purchases totaling more than $and made payments in excess of $She stopped making payments in May of and allowed
her account to be charged off as a loss in September of It is Seventh Avenue's position that Ms*** opened and used the account and that she is responsible for payment of the outstanding balanceSeventh Avenue also believes that the information it has furnished to the consumer reporting agencies accurately reflects the payment history and current status of her account
Montgomery Ward will request deletion of the account information from Ms*** credit fileWard's is investigating the opening of this account as it has no record of sending a pre-approved offer to the address on the original order
The information regarding MsScott's account has been updated to reflect that the account has been paid in full and has a zero balanceThe payment history on the account will not be changed, however, given that the information reported accurately reflected the status of her account during the
relevant payment period
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowAs stated in the reapsponse of the creditor they state not to be removed until It is 2016, thus past the allotted time frame
Regards,
*** ***
Ms*** opened her Midnight Velvet account in November of The address on the account at opening was *** *** *** ***, **The merchandise ordered on the account was shipped to that addressMonthly billing statements and past due notices were mailed to that address until the
account was charged off as a loss in August of Ms*** made a payment on the account in January of 2016, which was returned, and a second payment in May of 2016, which was also returnedIt is Midnight Velvet's position that Ms*** opened and used the account and that the information furnished to the consumer reporting agencies accurately reflects the payment history and current status of her account
With all due respect to Ms***, the balance on her account is fully substantiatedHer account balance was $when the payment was received and the balance returned to $when the payment was reversedMs*** has never alleged that the payment was not reversed, she has only questioned why it was reversedGinny's has stated repeatedly that it has no idea why the payment was reversedThe FACT that the payment WAS reversed, however, is undisputedFinally, any delays in the resolution of this matter are the result of Ms*** alleged inability to obtain information from her bankAny such information, while it may be gratifying to Ms***, will not change her account balanceGiven that Ginny's is not responsible for the delays or for the reversal of the payment, there is no reason for Ginny's to consider writing off the balance on the accountMoreover, Ginny's has been more than patient in allowing Ms*** to delay payment on her account from April to August without interest or penalty
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I will pay for the towels when I receive an invoice for the amount of the towelsTo make monthly payments on the total of the invoice is incorrect, I should only be invoiced for what I received. In fact I received an e mail telling me that the other item for $would be delayed even longer until June 30,2017, so paying $40.00 on the invoice would be paying for something I have not receivedAgain I just want to be invoiced for what I received
Regards,
*** ***
I will allow this claim to be closed but this company needs to understand that they are providing information regarding monthly payments that are very misleading, and because of that I will be closing my account not just with Seventh Avenue but also Ginny's, Home at Five, and Swiss Colony. I would not care to do business with them any more
We received the correspondence from the Revdex.com in regards to your order #*** placed 8/15/via phone for the Steam PressWe are sorry for any disappointment with the Steam Press and the refund processing time
The returns information is listed on the order blank in the center of the catalog or online indicates, “You will see a credit for the item in two to four weeks after your return has been processed.” As a courtesy, credit was issued prior to the returns processing, which would allow your refund to process in the two to four week timeframeFull credit of $was issued for your order, however there was a balance remaining on account of $($- $unpaid account balance = $refund)We have issued a special request for your refund of $to be returned to the same card used for payment on accountThis should take between three to five business days to be reflected on your cardWe regret any inconvenience this has caused, but appreciate the opportunity to explainSincerely, Montgomery Ward
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11986478, and find that this resolution is satisfactory to me.
Regards,
Pat ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Although I accept their response, the issue would not occurred if they confirmed it was me before releasing any ordersI do appreciate their resolution for this issue
Regards,
*** ***