The information Ashro provided to the consumer reporting agencies was not an errorAshro's return policy - including the restocking fee for wigs - is included in all catalogs and is viewable on its web siteFurther, MsSnead was billed for the unpaid balance on her account from the time of the
return through July of 2011, when the account was charged off as a loss
Nonetheless, due to the small balance and the age of the accountAshro has agreed to request deletion of the account balance from Ms*** credit fileThis change may take more than days to appear on a consumer credit reportMsSnead was faxed a letter in this regard on October 26,
Ms***' issues regarding a credit freeze on her file have been resolvedHer most recent order with Montgomery Ward was processed and a down payment was requested based on her credit history and the fact that she does not have a pre-approved limit with Ward'sAny orders Ms*** places
within her credit limit with Swiss Colony should not be held due to the credit freeze issue
Seventh Avenue has reviewed the items submitted by Mr*** and has determined that the account should be coded as fraudA deletion notice will be sent to the consumer reporting agenciesPlease note that this change may take days to appear on a consumer credit report
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11877631, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Lynette ***
the companies offer their apologies for any rudeness on the part of a credit representativeIt is our expectation that all customers are to be treated with courtesy and respectUnfortunately, the companies are unable to comment on Ms*** accounts without a documented power of attorney from
the person who filed the complaintIf the individual has a POA, the companies will discuss the matter upon receipt of the POA and some documentation of disability
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
We received the correspondence from the Revdex.com in regards to your order *** placed 12/27/via internetWe are so sorry to have disappointed youEven though every effort is made to provide the best service and highest quality possible, unfortunately, an error occurred
We have been investigating your concerns with the departments involved to determine how your original order for the Zero Gravity Chair was canceled, not only once, but the replacement order as wellIt was not intentional, and we regret the assistance you received was lacking the professionalism our customers have come to expectIt is a rare occurrence, and we apologize for any inconvenience this has causedYour order has been credited in full and will reflect a zero balance within the next twenty four to forty eight hoursWe are in the process of sending a gift certificate for you to use towards a future purchase in the amount of $to demonstrate our sincerityPlease allow seven to fourteen business days for this to arrive via mailWe have built our success with satisfied customers, and look forward to another opportunity to serve you better soonMontgomery Ward
Seventh Avenue has two account under the name *** *** and none under the name of *** ***A representative from Seventh Avenue will attempt to contact Ms*** and review the account information and ensure that the accounts are reporting correctly
This complaint does not provide sufficient information to formulate a responseAccount information on a credit report includes the name of the creditor, at least a partial account number and the balance owed on the account, yet complainant does not provide any of that information
I originally purchased a dress, shoes, and a bracelet from midnight velvetOf these three items, I returned the dress and the shoes, only keeping the bracelet which was Midnight velvet wants to charge me an excess of plus dollars in shipping charges, in which is ridiculousI've called
them several times in dispute over the shipping charges and now they've tacked on a dollar late fee?? I just want these extra shipping charges adjusted, so that I can pay for the braceletIt just doesn't make any sense
Ashro offers its apologies for any inconvenience Ms*** may have experienced as a result of this matterRegardless of the nature of the finance charges, the agent Ms*** spoke to should have removed them from the account as a simple customer courtesyMs***'s account has now been
credited for the late feesAs an additional courtesy, Ashro has credited her account to remove the various shipping and processing charges from her previous ordersThe account now has a zero balance
We have received the correspondence from the Revdex.com regarding your order #487745-placed via internet on 10/28/2015. We are sorry for any disappointment with your order for the Glorious Jacket and the questions related to shipping and processing
Shipping and processing
for your order is calculated according to the chart on the order blank in the center of your catalog or online under Customer Service/Shipping and ProcessingCalculations are based on the order total When an order is placed online the confirmation of your order includes the shipping and processing and is clearly displayed prior to the submission of the order. We are sorry if this was not noted prior to the submission of your orderWe have as a courtesy credited the original shipping and processing of your order for $17.95.
Descriptions of our products are listed alongside the photographs We find this gives our customers information needed to make an informed decision The Glorious Jacket description states, “Capture all the glistening magic of the holidays decked in elegant style, with the cozy, knit comfort of a fave sweaterFaux pockets; two front hook-and-eye closuresUnlinedPolyester/cotton/metallic; dry cleanImportedAvailable only in Black Pattern.” We regret you were disappointed and have forwarded your information to the departments involved for their further review and consideration
Our guarantee is listed on the order blank in the center of the catalog or online under Customer Service and states, “If any item, for any reason, does not meet your expectations just return it to us within daysWe’ll gladly: Refund your merchandise amount, credit your account, or send a replacement (if available). Your complete satisfaction is guaranteed!” In addition, we are in the process of issuing a free label to return the jacket. This will be sent via email to be received within the next twenty four to forty eight hours. Please allow seven to twenty one days for the return processing of the Glorious Jacket, credit will be issued to your account for $when completed. We regret any disappointment, but appreciate the opportunity to explain. Sincerely, Midnight Velvet
Montgomery Ward's current policy is to furnish information to the consumer reporting agencies regarding charged off accountsWhile it is subject to periodic review there are currently no plans in place to change the policy
We received the correspondence from the Revdex.com in regards to an order placed prior to Colony Brands ownership of One Step Ahead. We sincerely apologize for any inconvenience or disappointment you experienced with your request to replace the Kitchen HelperCustomer satisfaction
is very important to us and we extend our apologies for the assistance you received, as this is not how we help solve our customers requests
Our records indicate the new order for a replacement unit was completed 12/1/and delivery occurred December 4th, 2015. UPS labels for the return of the defective unit were mailed per request on 12/8/2015. Replacement labels were emailed after speaking with our representative 12/11/We have issued credit of $(adjusted due to marketing discount on order) to your credit card for the Kitchen Helper prior to the return of the defective unitPlease allow twenty four to forty eight hours for this to processShould a concern arise with the newly emailed labels, please feel free to dispose of the defective Kitchen Helper. Your information has been forwarded to the proper departments for additional review and consideration.
Your business is important to us, and we hope you will give us another opportunity to serve you better in the future. Sincerely, One Step Ahead
The telephone number *** is not owned or operated by Midnight VelvetMsSmith can use the account number *** to call Midnight Velvet credit at *** to make a payment
We received the correspondence from the Revdex.com and sincerely regret any disappointment regarding your orderWe apologize for any inconvenience you encountered while trying to resolve your order concernsOur records indicate it was a clerical error on our part that caused your
order to ship elsewhere, by use of an incorrect zip codeThis was not intentionalWe appreciate your notifying us of your experience and want you to be reassured this is not a common occurrenceYour assistance in helping us locate your payment was essential and we regret if you were inconvenienced
At the time of your call the representatives corrected the error, and replaced your order, per request, and also requested the write off of $underpayment on the order due to the errorWe are sending a copy of the order acknowledgement to arrive within the next seven to ten business days, which you can reviewCustomer satisfaction has been a very integral part of our company and we are sorry we disappointed youFor over years Swiss Colony has provided exceptional products and services to multitudes of loyal customersWe have as an additional courtesy credited your order, and the $will be refunded within the next seven to twenty one daysWe appreciate the opportunity to explainSincerely, Swiss Colony
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[There are two inquiries on my credit from Seventh Avenue for and that I would like to be removed sorry for the missunderstanding.]
Regards,
*** ***
Midnight Velvet offers its apologies to Ms*** for her experience with its credit representativesWe will be reviewing her complaint with the individuals involved to address the issues she has raisedMore directly, however, Midnight Velvet has sent an electronic deletion notice to the
consumer reporting agenciesThe information regarding Ms***'s account should be deleted within the next hours as the agencies update their records
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may
update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.All of the information stated by the company is incorrectAlso, attempts have been made to reach the company and obtain the account number at the phone number provided (***) and it is automated and asks for an extension number or a person's name, which I do not have
Regards,
*** ***
The information Ashro provided to the consumer reporting agencies was not an errorAshro's return policy - including the restocking fee for wigs - is included in all catalogs and is viewable on its web siteFurther, MsSnead was billed for the unpaid balance on her account from the time of the
return through July of 2011, when the account was charged off as a loss
Nonetheless, due to the small balance and the age of the accountAshro has agreed to request deletion of the account balance from Ms*** credit fileThis change may take more than days to appear on a consumer credit reportMsSnead was faxed a letter in this regard on October 26,
Ms***' issues regarding a credit freeze on her file have been resolvedHer most recent order with Montgomery Ward was processed and a down payment was requested based on her credit history and the fact that she does not have a pre-approved limit with Ward'sAny orders Ms*** places
within her credit limit with Swiss Colony should not be held due to the credit freeze issue
Seventh Avenue has reviewed the items submitted by Mr*** and has determined that the account should be coded as fraudA deletion notice will be sent to the consumer reporting agenciesPlease note that this change may take days to appear on a consumer credit report
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11877631, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Lynette ***
the companies offer their apologies for any rudeness on the part of a credit representativeIt is our expectation that all customers are to be treated with courtesy and respectUnfortunately, the companies are unable to comment on Ms*** accounts without a documented power of attorney from
the person who filed the complaintIf the individual has a POA, the companies will discuss the matter upon receipt of the POA and some documentation of disability
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
We received the correspondence from the Revdex.com in regards to your order *** placed 12/27/via internetWe are so sorry to have disappointed youEven though every effort is made to provide the best service and highest quality possible, unfortunately, an error occurred
We have been investigating your concerns with the departments involved to determine how your original order for the Zero Gravity Chair was canceled, not only once, but the replacement order as wellIt was not intentional, and we regret the assistance you received was lacking the professionalism our customers have come to expectIt is a rare occurrence, and we apologize for any inconvenience this has causedYour order has been credited in full and will reflect a zero balance within the next twenty four to forty eight hoursWe are in the process of sending a gift certificate for you to use towards a future purchase in the amount of $to demonstrate our sincerityPlease allow seven to fourteen business days for this to arrive via mailWe have built our success with satisfied customers, and look forward to another opportunity to serve you better soonMontgomery Ward
Seventh Avenue has two account under the name *** *** and none under the name of *** ***A representative from Seventh Avenue will attempt to contact Ms*** and review the account information and ensure that the accounts are reporting correctly
This complaint does not provide sufficient information to formulate a responseAccount information on a credit report includes the name of the creditor, at least a partial account number and the balance owed on the account, yet complainant does not provide any of that information
I originally purchased a dress, shoes, and a bracelet from midnight velvetOf these three items, I returned the dress and the shoes, only keeping the bracelet which was Midnight velvet wants to charge me an excess of plus dollars in shipping charges, in which is ridiculousI've called
them several times in dispute over the shipping charges and now they've tacked on a dollar late fee?? I just want these extra shipping charges adjusted, so that I can pay for the braceletIt just doesn't make any sense
Ashro offers its apologies for any inconvenience Ms*** may have experienced as a result of this matterRegardless of the nature of the finance charges, the agent Ms*** spoke to should have removed them from the account as a simple customer courtesyMs***'s account has now been
credited for the late feesAs an additional courtesy, Ashro has credited her account to remove the various shipping and processing charges from her previous ordersThe account now has a zero balance
We have received the correspondence from the Revdex.com regarding your order #487745-placed via internet on 10/28/2015. We are sorry for any disappointment with your order for the Glorious Jacket and the questions related to shipping and processing
Shipping and processing
for your order is calculated according to the chart on the order blank in the center of your catalog or online under Customer Service/Shipping and ProcessingCalculations are based on the order total When an order is placed online the confirmation of your order includes the shipping and processing and is clearly displayed prior to the submission of the order. We are sorry if this was not noted prior to the submission of your orderWe have as a courtesy credited the original shipping and processing of your order for $17.95.
Descriptions of our products are listed alongside the photographs We find this gives our customers information needed to make an informed decision The Glorious Jacket description states, “Capture all the glistening magic of the holidays decked in elegant style, with the cozy, knit comfort of a fave sweaterFaux pockets; two front hook-and-eye closuresUnlinedPolyester/cotton/metallic; dry cleanImportedAvailable only in Black Pattern.” We regret you were disappointed and have forwarded your information to the departments involved for their further review and consideration
Our guarantee is listed on the order blank in the center of the catalog or online under Customer Service and states, “If any item, for any reason, does not meet your expectations just return it to us within daysWe’ll gladly: Refund your merchandise amount, credit your account, or send a replacement (if available). Your complete satisfaction is guaranteed!” In addition, we are in the process of issuing a free label to return the jacket. This will be sent via email to be received within the next twenty four to forty eight hours. Please allow seven to twenty one days for the return processing of the Glorious Jacket, credit will be issued to your account for $when completed. We regret any disappointment, but appreciate the opportunity to explain. Sincerely, Midnight Velvet
Montgomery Ward's current policy is to furnish information to the consumer reporting agencies regarding charged off accountsWhile it is subject to periodic review there are currently no plans in place to change the policy
We received the correspondence from the Revdex.com in regards to an order placed prior to Colony Brands ownership of One Step Ahead. We sincerely apologize for any inconvenience or disappointment you experienced with your request to replace the Kitchen HelperCustomer satisfaction
is very important to us and we extend our apologies for the assistance you received, as this is not how we help solve our customers requests
Our records indicate the new order for a replacement unit was completed 12/1/and delivery occurred December 4th, 2015. UPS labels for the return of the defective unit were mailed per request on 12/8/2015. Replacement labels were emailed after speaking with our representative 12/11/We have issued credit of $(adjusted due to marketing discount on order) to your credit card for the Kitchen Helper prior to the return of the defective unitPlease allow twenty four to forty eight hours for this to processShould a concern arise with the newly emailed labels, please feel free to dispose of the defective Kitchen Helper. Your information has been forwarded to the proper departments for additional review and consideration.
Your business is important to us, and we hope you will give us another opportunity to serve you better in the future. Sincerely, One Step Ahead
The telephone number *** is not owned or operated by Midnight VelvetMsSmith can use the account number *** to call Midnight Velvet credit at *** to make a payment
We received the correspondence from the Revdex.com and sincerely regret any disappointment regarding your orderWe apologize for any inconvenience you encountered while trying to resolve your order concernsOur records indicate it was a clerical error on our part that caused your
order to ship elsewhere, by use of an incorrect zip codeThis was not intentionalWe appreciate your notifying us of your experience and want you to be reassured this is not a common occurrenceYour assistance in helping us locate your payment was essential and we regret if you were inconvenienced
At the time of your call the representatives corrected the error, and replaced your order, per request, and also requested the write off of $underpayment on the order due to the errorWe are sending a copy of the order acknowledgement to arrive within the next seven to ten business days, which you can reviewCustomer satisfaction has been a very integral part of our company and we are sorry we disappointed youFor over years Swiss Colony has provided exceptional products and services to multitudes of loyal customersWe have as an additional courtesy credited your order, and the $will be refunded within the next seven to twenty one daysWe appreciate the opportunity to explainSincerely, Swiss Colony
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[There are two inquiries on my credit from Seventh Avenue for and that I would like to be removed sorry for the missunderstanding.]
Regards,
*** ***
Midnight Velvet offers its apologies to Ms*** for her experience with its credit representativesWe will be reviewing her complaint with the individuals involved to address the issues she has raisedMore directly, however, Midnight Velvet has sent an electronic deletion notice to the
consumer reporting agenciesThe information regarding Ms***'s account should be deleted within the next hours as the agencies update their records
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may
update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.All of the information stated by the company is incorrectAlso, attempts have been made to reach the company and obtain the account number at the phone number provided (***) and it is automated and asks for an extension number or a person's name, which I do not have
Regards,
*** ***