Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The reason it was placed by card was because as I have already said u sat on my check for so long the items were not avalable any longer. I had to place my order once again with credit card. I have a letter from the company stating that and an eleven dollar bill for a return.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
We received the correspondence from the Revdex.com in regards to your order #171075-65 placed 5/20/2015 via internet. We are sorry for any confusion regarding the return of the Gisele Jacket Dress and charges and credits to your account.
We promptly credited your account upon...
the receipt and processing of your return for $149.22 on 7/2/2015, even though it was beyond the return policy guidelines. Shipping and processing is not automatically credited which is a common practice in the catalog industry when a product is returned because the customer didn’t like the product or changed his or her mind, or the item did not fit.
Our guarantee is listed on the order blank in the center of the catalog or online under Customer Service/Help and states: “All items come with a money-back guarantee* only if returned within 30 days of invoice date. You may request a full* merchandise refund or exchange (if available). The refund or credit amount does not include the original shipping charges or the return shipping charges.”
Your order was returned using the Smart Label Option at a cost of $7.95 to be applied to your account when returned. This convenience is offered to our customers and allows them to return easily by dropping at the post office without waiting in line or just giving to their postman. This information is clearly labeled on the form supplied prior to the removal of the label.
Unfortunately, payment on account had not been received in accordance with the terms and conditions of the Credit Agreement. This initiated finance charges and a late fee to accrue on the account. We have as a courtesy credited your order for the original shipping and processing of $21.95 plus the Smart Label of $7.95. We have also requested to have the late fee and finance charges to also be removed from your account. Your account will reflect a zero balance within the next twenty four to forty eight hours. We regret any inconvenience, but appreciate the opportunity to explain. Sincerely, Ashro
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], I have not received any fraud packet in the mail yet. I am still awaiting it and I have called your business again. Please contact me soon so I can resolve this situation and get this taken off of my name. I would like to fix my credit as soon as possible.
[redacted]
We received the correspondence from the Revdex.com in regards to your order #[redacted]-** placed via mail 4/25/2016. We sincerely apologize for any inconvenience.
Every effort is made to provide you with the best service and highest quality possible. It was an error on our part we did...
not follow through with additional information prior to shipment of your order regarding the 2nd Handset Cordless Phone. Upon receipt of product for our warehouse, it was brought to our attention this item did not fulfill the description in the catalog. Call in customers received the following information while placing the order “The catalog states one corded phone and two cordless handsets, when actually the product is only one corded phone and one cordless handset. There are two phones only.” This allowed the customer to determine if they wished to keep the item as is or select another.
We have issued a 50% discount to your order of $50 and credited the shipping and processing of $18.95. Please allow twenty four to forty eight hours for your account to reflect these adjustments. We regret we disappointed a first time customer and hope you’ll give us another chance to serve you better in the future. Sincerely, Seventh Avenue
provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted] [redacted]
Thank you for letting us know about the problem you experienced with order # [redacted], a replacement was shipped on 3/13 and is scheduled to be delivered by FedEx on 3/15 by 10:30 am.
A letter was sent to Ms. [redacted]s attention on January 3, 2017, explaining the permissible purpose for the credit inquiry that appears on her consumer credit report.
Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Thank you for contacting customer service, we apologize for any inconvenience this has caused you. We have removed your name and address from our mailing list. Please discard any catalogs that may already be in the mail.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have...
determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
When I received the response to my original claim. I accidentally said I agreed with the findings. The findings were inconclusive because I put my current address on the claim. The account where the charge was placed was my old address [redacted] I never ordered anything fun Ashro it Colony Brands. They (Ashro) sent a pre approved catalog to my old addressand someone made purchases that I was unaware of until I saw my credit report. I contacted Ashro, to protect my credit, I said I would pay this account off and they agreed to have it removed from my credit reports. It is still showing on my credit reports. I did open a new Revdex.com claim with the [redacted] address.Thank you for your time and attention to this matter.
Regards,
[redacted]
There is no relationship between the number of items ordered and the number of payments required. Ms. [redacted] three payments were made over the course of six months, which resulted in the assessment of multiple late payment fees and finance charges. Ms. [redacted] last received payment left an unpaid balance of $47.50, which was also increased by subsequent late payment fees and finance charges until the account was charged off as a loss in February of 2012.
We received the correspondence from the Revdex.com in regards to your order #[redacted] placed 3/23/2016 via phone. We are sorry for any disappointment with the [redacted], which did not meet your expectations.
Our records indicate the order was placed by phone on 3/23/2016 using a...
debit/credit card for billing purposes. The order was approved and shipped the next day, 3/24/2016. There were three boxes shipped: one confirmed arrival on 3/25/2016 and two on 3/28/2016. This meets or exceeds standard shipping criteria according to our guidelines.
Upon receipt of emails asking how to return, the returns address was provided. A later email received on 3/29 with more detailed data, resulted in a free return label sent via USPS. These are usually received within seven to ten days. We have as a courtesy, credited the quilt prior to return, and will gladly reimburse the expense incurred to return the quilt upon receipt of said copy, either faxed to # [redacted] or mailed to Customer Service, Country Door, 1112 7th Avenue, Monroe, WI 53566.
Unfortunately, we were unable to locate an order using a check. If any additional information is provided, such as an order number, we will gladly complete additional research. We regret any inconvenience, but appreciate the opportunity to explain. Sincerely, Country Door
We received the correspondence from the Revdex.com in regards to your order #[redacted] placed 12/18/2015 in the amount of $224.08. Every effort is made to provide the best service and highest quality possible. We are sorry you were disappointed the 8 Stitch Sewing Machine did not...
ship for Christmas. Unfortunately, after the order processed it was determined our concerns with prior orders, numerous replacements and adjustments stopped the order from shipping and a letter was mailed. The order was not billed to your account.
We regret we have been unable to meet your expectations in a variety of ways. A notable amount of orders have been adjusted for non delivery, along with shortages, and adjustments. Items were replaced numerous times over our policy limits. We regret any general displeasure with our products, and find it might be best that, all things considered, quite possibly another retailer will better meet your needs or expectations. Seventh Avenue
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Yes will except offer as long as followed through , which I am sure you will sorry had to go this route but when no one would listen to me, left me know choice and thank you for quick response.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. ...
If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Pending I receive no more bills from them for this matter.
Regards,
[redacted]
We received your correspondence from the Revdex.com regarding a refund owed. Please accept our apologies for any inconvenience this has caused.
Swiss Colony, like most retailers, uses automated payment processing equipment that electronically scans and processes payments. Federal...
law requires that consumer payments be processed and posted as of the day they are received. Unfortunately your account reflected a zero balance upon the receipt of your check and on processing then created a credit balance. Standard refund policy is to issue a refund in the manner in which it is received within seven to twenty-one days. We regret any misinformation that may have been received and are grateful for your understanding.
Records indicate refund check #[redacted] was cashed 6/16/2015. We hope this information is helpful to you and appreciate the opportunity to explain.
Sincerely,
The Swiss Colony
Please provide the full account number to assist in verifying the correct account.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The reason it was placed by card was because as I have already said u sat on my check for so long the items were not avalable any longer. I had to place my order once again with credit card. I have a letter from the company stating that and an eleven dollar bill for a return.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
We received the correspondence from the Revdex.com in regards to your order #171075-65 placed 5/20/2015 via internet. We are sorry for any confusion regarding the return of the Gisele Jacket Dress and charges and credits to your account.
We promptly credited your account upon...
the receipt and processing of your return for $149.22 on 7/2/2015, even though it was beyond the return policy guidelines. Shipping and processing is not automatically credited which is a common practice in the catalog industry when a product is returned because the customer didn’t like the product or changed his or her mind, or the item did not fit.
Our guarantee is listed on the order blank in the center of the catalog or online under Customer Service/Help and states: “All items come with a money-back guarantee* only if returned within 30 days of invoice date. You may request a full* merchandise refund or exchange (if available). The refund or credit amount does not include the original shipping charges or the return shipping charges.”
Your order was returned using the Smart Label Option at a cost of $7.95 to be applied to your account when returned. This convenience is offered to our customers and allows them to return easily by dropping at the post office without waiting in line or just giving to their postman. This information is clearly labeled on the form supplied prior to the removal of the label.
Unfortunately, payment on account had not been received in accordance with the terms and conditions of the Credit Agreement. This initiated finance charges and a late fee to accrue on the account. We have as a courtesy credited your order for the original shipping and processing of $21.95 plus the Smart Label of $7.95. We have also requested to have the late fee and finance charges to also be removed from your account. Your account will reflect a zero balance within the next twenty four to forty eight hours. We regret any inconvenience, but appreciate the opportunity to explain. Sincerely, Ashro
No adverse information has been furnished to a consumer reporting agency regarding your account, therefore, there is nothing to remove.
No further response is required from Montgomery Ward.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], I have not received any fraud packet in the mail yet. I am still awaiting it and I have called your business again. Please contact me soon so I can resolve this situation and get this taken off of my name. I would like to fix my credit as soon as possible.
[redacted]
We received the correspondence from the Revdex.com in regards to your order #[redacted]-** placed via mail 4/25/2016. We sincerely apologize for any inconvenience.
Every effort is made to provide you with the best service and highest quality possible. It was an error on our part we did...
not follow through with additional information prior to shipment of your order regarding the 2nd Handset Cordless Phone. Upon receipt of product for our warehouse, it was brought to our attention this item did not fulfill the description in the catalog. Call in customers received the following information while placing the order “The catalog states one corded phone and two cordless handsets, when actually the product is only one corded phone and one cordless handset. There are two phones only.” This allowed the customer to determine if they wished to keep the item as is or select another.
We have issued a 50% discount to your order of $50 and credited the shipping and processing of $18.95. Please allow twenty four to forty eight hours for your account to reflect these adjustments. We regret we disappointed a first time customer and hope you’ll give us another chance to serve you better in the future. Sincerely, Seventh Avenue
[A default letter is...
provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted] [redacted]
Thank you for letting us know about the problem you experienced with order # [redacted], a replacement was shipped on 3/13 and is scheduled to be delivered by FedEx on 3/15 by 10:30 am.
A letter was sent to Ms. [redacted]s attention on January 3, 2017, explaining the permissible purpose for the credit inquiry that appears on her consumer credit report.
Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Thank you for contacting customer service, we apologize for any inconvenience this has caused you. We have removed your name and address from our mailing list. Please discard any catalogs that may already be in the mail.
The billing address for the account has been corrected and Mr. Beals' information has been removed from the account record.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have...
determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
When I received the response to my original claim. I accidentally said I agreed with the findings. The findings were inconclusive because I put my current address on the claim. The account where the charge was placed was my old address [redacted] I never ordered anything fun Ashro it Colony Brands. They (Ashro) sent a pre approved catalog to my old addressand someone made purchases that I was unaware of until I saw my credit report. I contacted Ashro, to protect my credit, I said I would pay this account off and they agreed to have it removed from my credit reports. It is still showing on my credit reports. I did open a new Revdex.com claim with the [redacted] address.Thank you for your time and attention to this matter.
Regards,
[redacted]
There is no relationship between the number of items ordered and the number of payments required. Ms. [redacted] three payments were made over the course of six months, which resulted in the assessment of multiple late payment fees and finance charges. Ms. [redacted] last received payment left an unpaid balance of $47.50, which was also increased by subsequent late payment fees and finance charges until the account was charged off as a loss in February of 2012.
We received the correspondence from the Revdex.com in regards to your order #[redacted] placed 3/23/2016 via phone. We are sorry for any disappointment with the [redacted], which did not meet your expectations.
Our records indicate the order was placed by phone on 3/23/2016 using a...
debit/credit card for billing purposes. The order was approved and shipped the next day, 3/24/2016. There were three boxes shipped: one confirmed arrival on 3/25/2016 and two on 3/28/2016. This meets or exceeds standard shipping criteria according to our guidelines.
Upon receipt of emails asking how to return, the returns address was provided. A later email received on 3/29 with more detailed data, resulted in a free return label sent via USPS. These are usually received within seven to ten days. We have as a courtesy, credited the quilt prior to return, and will gladly reimburse the expense incurred to return the quilt upon receipt of said copy, either faxed to # [redacted] or mailed to Customer Service, Country Door, 1112 7th Avenue, Monroe, WI 53566.
Unfortunately, we were unable to locate an order using a check. If any additional information is provided, such as an order number, we will gladly complete additional research. We regret any inconvenience, but appreciate the opportunity to explain. Sincerely, Country Door
We received the correspondence from the Revdex.com in regards to your order #[redacted] placed 12/18/2015 in the amount of $224.08. Every effort is made to provide the best service and highest quality possible. We are sorry you were disappointed the 8 Stitch Sewing Machine did not...
ship for Christmas. Unfortunately, after the order processed it was determined our concerns with prior orders, numerous replacements and adjustments stopped the order from shipping and a letter was mailed. The order was not billed to your account.
We regret we have been unable to meet your expectations in a variety of ways. A notable amount of orders have been adjusted for non delivery, along with shortages, and adjustments. Items were replaced numerous times over our policy limits. We regret any general displeasure with our products, and find it might be best that, all things considered, quite possibly another retailer will better meet your needs or expectations. Seventh Avenue
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Yes will except offer as long as followed through , which I am sure you will sorry had to go this route but when no one would listen to me, left me know choice and thank you for quick response.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. ...
If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Pending I receive no more bills from them for this matter.
Regards,
[redacted]
We received your correspondence from the Revdex.com regarding a refund owed. Please accept our apologies for any inconvenience this has caused.
Swiss Colony, like most retailers, uses automated payment processing equipment that electronically scans and processes payments. Federal...
law requires that consumer payments be processed and posted as of the day they are received. Unfortunately your account reflected a zero balance upon the receipt of your check and on processing then created a credit balance. Standard refund policy is to issue a refund in the manner in which it is received within seven to twenty-one days. We regret any misinformation that may have been received and are grateful for your understanding.
Records indicate refund check #[redacted] was cashed 6/16/2015. We hope this information is helpful to you and appreciate the opportunity to explain.
Sincerely,
The Swiss Colony