Someone who has obtained Ms. [redacted] personal information has used it on two occasions to attempt to open an account in her name with Montgomery Ward. Montgomery Ward does not have the ability to prevent this person from visiting its web site, entering Ms. [redacted] information and using it to...
place an order. Ward's does have the ability to prevent an account from being opened when such an attempt is made. It is worth noting that neither attempt resulted in the shipment of merchandise or the opening of an account in Ms. [redacted] name. Finally, the individual placing these orders is not using information obtained from Montgomery Ward, he or she is using information they already have to attempt to open an account in Ms. [redacted] name. Removing the information regarding previous attempts will not prevent the individual from making another attempt. More to the point, information from the first attempt helped to identify the second attempt as fraudulent more quickly.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Colony Brands offers its apologies to Mr. [redacted] for any inconvenience he may have experienced as a result of this matter. Creditors are required by law to establish reasonable policies and procedures to prevent and mitigate identity theft and other forms of fraud. Purchase velocity (the frequency...
with which credit purchases are made) is one of the measures creditors use to detect and prevent possible fraud. The companies with which Mr. [redacted] has accounts share purchase data for this purpose, so that multiple purchases from related companies in a short amount of time can result in orders being held as potentially fraudulent. Since this is a fraud prevention application that is governed by an algorithm, credit agents are not able to override the hold and release orders. It appears that Mr. [redacted] called in on June 9, 2017 and was advised that his best course of action is to wait 10-14 days before placing another order.
We make every effort to provide the best service and highest quality possible and apologize for any inconvenience you may have experienced while attempting to have your name removed from our mailing listing. Names may come in many different formats when acquired. Upon review your name was coded as...
Do Not Mail a catalog, however: we have forwarded this information on to the department involved for further review. Keep in mind, a variance of any type, i.e. first name, initial, middle initial, abbreviation of street, or formal spelling of first name can initiate an additional customer address. We have used the information below to remove your name.
[redacted]
You may also elect to go online to: www.DMAchoice.org where you may specifically select what you wish to receive and what not. Per your request, we are removing your name, as shown, from our mailing listing. However, it is still possible that you may receive another catalog from us. Some catalogs are already at their shipping destinations, to be released at a later date. The entire process can take from six to eight weeks. If any are received you may discard. We appreciate the opportunity to serve. Sincerely, Swiss Colony
Given the small balance on the account and the age of the account, Ashro will delete the account information from Ms. Mccray's credit file. It should be noted, however, that Ashro does not offer or accept deletion of account information as a condition of payment of a delinquent account.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], I have not received any fraud packet in the mail yet. I am still awaiting it and I have called your business again. Please contact me soon so I can resolve this situation and get this taken off of my name. I would like to fix my credit as soon as possible.
[redacted]
provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted] [redacted]
Thank you for contacting customer service, we apologize for any inconvenience this has caused you. We have removed your name and address from our mailing list. Please discard any catalogs that may already be in the mail.
We received your correspondence from the Revdex.com regarding a refund owed. Please accept our apologies for any inconvenience this has caused.
Swiss Colony, like most retailers, uses automated payment processing equipment that electronically scans and processes payments. Federal...
law requires that consumer payments be processed and posted as of the day they are received. Unfortunately your account reflected a zero balance upon the receipt of your check and on processing then created a credit balance. Standard refund policy is to issue a refund in the manner in which it is received within seven to twenty-one days. We regret any misinformation that may have been received and are grateful for your understanding.
Records indicate refund check #[redacted] was cashed 6/16/2015. We hope this information is helpful to you and appreciate the opportunity to explain.
Sincerely,
The Swiss Colony
A request to delete the inquiry was sent to the consumer reporting agencies on 9/18/15. Please note that this is a request - Home at five does not have the ability to compel the agency to the comply.
A letter was sent to Ms. [redacted]s attention on January 3, 2017, explaining the permissible purpose for the credit inquiry that appears on her consumer credit report.
There is no relationship between the number of items ordered and the number of payments required. Ms. [redacted] three payments were made over the course of six months, which resulted in the assessment of multiple late payment fees and finance charges. Ms. [redacted] last received payment left an unpaid balance of $47.50, which was also increased by subsequent late payment fees and finance charges until the account was charged off as a loss in February of 2012.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have...
determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
When I received the response to my original claim. I accidentally said I agreed with the findings. The findings were inconclusive because I put my current address on the claim. The account where the charge was placed was my old address [redacted] I never ordered anything fun Ashro it Colony Brands. They (Ashro) sent a pre approved catalog to my old addressand someone made purchases that I was unaware of until I saw my credit report. I contacted Ashro, to protect my credit, I said I would pay this account off and they agreed to have it removed from my credit reports. It is still showing on my credit reports. I did open a new Revdex.com claim with the [redacted] address.Thank you for your time and attention to this matter.
Regards,
[redacted]
Thank you for letting us know about the problem you experienced with order # [redacted], a replacement was shipped on 3/13 and is scheduled to be delivered by FedEx on 3/15 by 10:30 am.
Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. ...
If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Pending I receive no more bills from them for this matter.
Regards,
[redacted]
We received the correspondence from the Revdex.com in regards to your order #[redacted] placed 3/23/2016 via phone. We are sorry for any disappointment with the [redacted], which did not meet your expectations.
Our records indicate the order was placed by phone on 3/23/2016 using a...
debit/credit card for billing purposes. The order was approved and shipped the next day, 3/24/2016. There were three boxes shipped: one confirmed arrival on 3/25/2016 and two on 3/28/2016. This meets or exceeds standard shipping criteria according to our guidelines.
Upon receipt of emails asking how to return, the returns address was provided. A later email received on 3/29 with more detailed data, resulted in a free return label sent via USPS. These are usually received within seven to ten days. We have as a courtesy, credited the quilt prior to return, and will gladly reimburse the expense incurred to return the quilt upon receipt of said copy, either faxed to # [redacted] or mailed to Customer Service, Country Door, 1112 7th Avenue, Monroe, WI 53566.
Unfortunately, we were unable to locate an order using a check. If any additional information is provided, such as an order number, we will gladly complete additional research. We regret any inconvenience, but appreciate the opportunity to explain. Sincerely, Country Door
Thank you for contacting customer service, we apologize for any inconvenience this has caused you. A customer service manager will reach out to Mr.[redacted] to resolve this matter.
Someone who has obtained Ms. [redacted] personal information has used it on two occasions to attempt to open an account in her name with Montgomery Ward. Montgomery Ward does not have the ability to prevent this person from visiting its web site, entering Ms. [redacted] information and using it to...
place an order. Ward's does have the ability to prevent an account from being opened when such an attempt is made. It is worth noting that neither attempt resulted in the shipment of merchandise or the opening of an account in Ms. [redacted] name. Finally, the individual placing these orders is not using information obtained from Montgomery Ward, he or she is using information they already have to attempt to open an account in Ms. [redacted] name. Removing the information regarding previous attempts will not prevent the individual from making another attempt. More to the point, information from the first attempt helped to identify the second attempt as fraudulent more quickly.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Colony Brands offers its apologies to Mr. [redacted] for any inconvenience he may have experienced as a result of this matter. Creditors are required by law to establish reasonable policies and procedures to prevent and mitigate identity theft and other forms of fraud. Purchase velocity (the frequency...
with which credit purchases are made) is one of the measures creditors use to detect and prevent possible fraud. The companies with which Mr. [redacted] has accounts share purchase data for this purpose, so that multiple purchases from related companies in a short amount of time can result in orders being held as potentially fraudulent. Since this is a fraud prevention application that is governed by an algorithm, credit agents are not able to override the hold and release orders. It appears that Mr. [redacted] called in on June 9, 2017 and was advised that his best course of action is to wait 10-14 days before placing another order.
No adverse information has been furnished to a consumer reporting agency regarding your account, therefore, there is nothing to remove.
We make every effort to provide the best service and highest quality possible and apologize for any inconvenience you may have experienced while attempting to have your name removed from our mailing listing. Names may come in many different formats when acquired. Upon review your name was coded as...
Do Not Mail a catalog, however: we have forwarded this information on to the department involved for further review. Keep in mind, a variance of any type, i.e. first name, initial, middle initial, abbreviation of street, or formal spelling of first name can initiate an additional customer address. We have used the information below to remove your name.
[redacted]
You may also elect to go online to: www.DMAchoice.org where you may specifically select what you wish to receive and what not. Per your request, we are removing your name, as shown, from our mailing listing. However, it is still possible that you may receive another catalog from us. Some catalogs are already at their shipping destinations, to be released at a later date. The entire process can take from six to eight weeks. If any are received you may discard. We appreciate the opportunity to serve. Sincerely, Swiss Colony
Given the small balance on the account and the age of the account, Ashro will delete the account information from Ms. Mccray's credit file. It should be noted, however, that Ashro does not offer or accept deletion of account information as a condition of payment of a delinquent account.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], I have not received any fraud packet in the mail yet. I am still awaiting it and I have called your business again. Please contact me soon so I can resolve this situation and get this taken off of my name. I would like to fix my credit as soon as possible.
[redacted]
[A default letter is...
provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted] [redacted]
Thank you for contacting customer service, we apologize for any inconvenience this has caused you. We have removed your name and address from our mailing list. Please discard any catalogs that may already be in the mail.
We received your correspondence from the Revdex.com regarding a refund owed. Please accept our apologies for any inconvenience this has caused.
Swiss Colony, like most retailers, uses automated payment processing equipment that electronically scans and processes payments. Federal...
law requires that consumer payments be processed and posted as of the day they are received. Unfortunately your account reflected a zero balance upon the receipt of your check and on processing then created a credit balance. Standard refund policy is to issue a refund in the manner in which it is received within seven to twenty-one days. We regret any misinformation that may have been received and are grateful for your understanding.
Records indicate refund check #[redacted] was cashed 6/16/2015. We hope this information is helpful to you and appreciate the opportunity to explain.
Sincerely,
The Swiss Colony
A request to delete the inquiry was sent to the consumer reporting agencies on 9/18/15. Please note that this is a request - Home at five does not have the ability to compel the agency to the comply.
A letter was sent to Ms. [redacted]s attention on January 3, 2017, explaining the permissible purpose for the credit inquiry that appears on her consumer credit report.
There is no relationship between the number of items ordered and the number of payments required. Ms. [redacted] three payments were made over the course of six months, which resulted in the assessment of multiple late payment fees and finance charges. Ms. [redacted] last received payment left an unpaid balance of $47.50, which was also increased by subsequent late payment fees and finance charges until the account was charged off as a loss in February of 2012.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have...
determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
When I received the response to my original claim. I accidentally said I agreed with the findings. The findings were inconclusive because I put my current address on the claim. The account where the charge was placed was my old address [redacted] I never ordered anything fun Ashro it Colony Brands. They (Ashro) sent a pre approved catalog to my old addressand someone made purchases that I was unaware of until I saw my credit report. I contacted Ashro, to protect my credit, I said I would pay this account off and they agreed to have it removed from my credit reports. It is still showing on my credit reports. I did open a new Revdex.com claim with the [redacted] address.Thank you for your time and attention to this matter.
Regards,
[redacted]
Thank you for letting us know about the problem you experienced with order # [redacted], a replacement was shipped on 3/13 and is scheduled to be delivered by FedEx on 3/15 by 10:30 am.
Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
The billing address for the account has been corrected and Mr. Beals' information has been removed from the account record.
[A default letter is provided here which indicates your acceptance of the business's response. ...
If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Pending I receive no more bills from them for this matter.
Regards,
[redacted]
We received the correspondence from the Revdex.com in regards to your order #[redacted] placed 3/23/2016 via phone. We are sorry for any disappointment with the [redacted], which did not meet your expectations.
Our records indicate the order was placed by phone on 3/23/2016 using a...
debit/credit card for billing purposes. The order was approved and shipped the next day, 3/24/2016. There were three boxes shipped: one confirmed arrival on 3/25/2016 and two on 3/28/2016. This meets or exceeds standard shipping criteria according to our guidelines.
Upon receipt of emails asking how to return, the returns address was provided. A later email received on 3/29 with more detailed data, resulted in a free return label sent via USPS. These are usually received within seven to ten days. We have as a courtesy, credited the quilt prior to return, and will gladly reimburse the expense incurred to return the quilt upon receipt of said copy, either faxed to # [redacted] or mailed to Customer Service, Country Door, 1112 7th Avenue, Monroe, WI 53566.
Unfortunately, we were unable to locate an order using a check. If any additional information is provided, such as an order number, we will gladly complete additional research. We regret any inconvenience, but appreciate the opportunity to explain. Sincerely, Country Door
Thank you for contacting customer service, we apologize for any inconvenience this has caused you. A customer service manager will reach out to Mr.[redacted] to resolve this matter.