Ms. [redacted] does not specify the company against which she has filed her complaint. However, Ginny's records indicate Ms. [redacted] has a $400 credit limit - meaning she can charge up to a total balance of $400. On December 12, 2015 Ms. [redacted] submitted an order that would have increased her account...
balance above her existing credit limit. After reviewing her creditworthiness, Ginny's elected to offer Ms. [redacted] the option of completing her order if she paid a portion of the order total prior to shipment. Ms. [redacted] has elected not respond to that offer. Ms. [redacted] should be aware that failure to pay the outstanding balance on her account may result in potentially adverse consequences. Specifically, if Ginny's is forced to charge the account off as a loss, that information will be furnished to the consumer reporting agencies.
We received your correspondence from the Revdex.com regarding mailed Order #[redacted], processed 1/11/2017. Please accept our apology for any inconvenience we have...
caused you.
Our records indicate that we received proof of payment via fax 2/27/2017, and a refund of $100.00 was requested. A refund check numbered [redacted] in the amount of $100.00 was mailed 3/8/2017. Thank you for your cooperation in getting this matter resolved.
We hope this information is helpful. Sincerely, Seventh Avenue
letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We received the correspondence from the Revdex.com in regards to your order #[redacted] placed 6/21/2013 via internet for $613.89. We are sorry for any disappointment with the Super Plush Sofa.
Our guarantee is listed on the order blank in the center of the catalog or online under...
Customer Service and states: “Satisfaction Guaranteed, When you receive your order, if you are not completely satisfied you can return any unused item in its original packaging for a full refund of the purchase price (excluding shipping and processing charges) or exchange (subject to the terms and conditions listed). The time period for returns runs from date of receipt of merchandise rather than the purchase date.” Listed under the 60 day return policy are Floor Care Equipment & vacuums, mattresses, fitness equipment, music, movies, video games & software, plus ALL OTHER MERCHANDISE.”
Our records indicate we had previously replaced the Sofa in October of 2014 as a one time courtesy, as it also was past the return guidelines. When your call was received 2/26/16 to request pickup and credit for the sofa, our representatives followed the guidelines according to policy and unfortunately were unable to honor your request.
We regret any disappointment or inconvenience, but will extend the offer to have you donate the Sofa to a recognized charity (such as Easter Seals, Salvation Army, etc.) and ask them to acknowledge your donation in writing issued on their official letterhead stationary. You may then mail to: Montgomery Ward customer Service, 1112 7th Avenue, Monroe, WI 53566. Or if you prefer, you may fax this information to [redacted].
Upon receipt your account will be credited for $499 (sofa) and $114.89 (shipping & processing) for $613.89, which is the total amount of the order. We appreciate the opportunity to review our policy and are grateful for your understanding. Sincerely, Montgomery Ward
Ms. [redacted] was sent a form that would allow the transfer of responsibility for payment of the account to another person. On June 17, 2016 Seventh Avenue received an incomplete form from Ms. [redacted]. Without a notarized signature of the individual accepting responsibility for payment of the account,...
Seventh Avenue could not complete the transfer.
Seventh Avenue has now mailed an identity theft affidavit to Ms. [redacted]' attention. Ms. [redacted] can complete the affidavit without the cooperation of the other party and return it to Seventh Avenue. Seventh Avenue will review her claim upon receipt of the affidavit.
[A default letter is provided here which indicates your acceptance of the business's response. If...
you wish, you may update it before sending it.] I accept their taking responsibility for their error.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
I still stand strong with my decision on not paying them for there mistake. I think they should have sent me email or letter letting me know about there mistake. So I think I should not have to pay. I receive disability I don't have money to pay for there mistake. HELP PLEASE [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
A review of Ms. [redacted] Midnight Velvet account indicates she has placed two orders totaling $406.70. She has made six payments totaling $300. Thus, to date, Ms. [redacted] has failed to pay the actual cost of the items she has received, let alone the accrued finance charges.Moreover, the six payments...
were made over a span of 12 months, resulting in the assessment of late payment fees for each month in which the minimum payment was not made in full. Finally, Midnight Velvet's records indicate one of the items she ordered was no longer available in one of the colors she selected. Midnight Velvet shipped the item in the other two colors Ms. [redacted] selected and did not charge her for the item that was no longer available. Midnight Velvet has no record of any communication from Ms. [redacted] regarding non-delivery of an item that she ordered. Midnight Velvet believes the balance on Ms. [redacted]'s account is accurate and correct and that the debt is properly due and payable.
Please accept our sincere apology for any disappointment you encountered while attempting to resolve the concern about your order. Customer satisfaction is very important to us and we look forward to assisting you. Unfortunately, we were unable to reach you on several of our attempts today. Since...
we wanted to speak with you directly, a message was not left. We look forward to assisting you with your Christmas order, and will continue in our efforts to reach you. Sincerely, Swiss Colony
Seventh Avenue to clarify two points for Ms. [redacted] - 1. No adverse information has been furnished to a consumer reporting agency regarding her account. 2. A late payment fee was not assessed on her account. Finance charges were assessed based on the balance carried from one billing cycle to the...
next. More to the point, however, Seventh Avenue agrees with Ms. [redacted] that the failure to provide notice of a problem with processing her payment does not represent the proper level of customer service. Seventh Avenue offers its apologies to Ms. [redacted] for the inconvenience, and has credited her account in the amount of $10 as a courtesy. Since the account previously had a zero balance, the credit balance will be refunded to Ms. [redacted] in the next two weeks. Finally, Seventh Avenue has begun work on a project to provide email notice to customers whose on line payments were not properly credited to their account.
We received the correspondence from the Revdex.com regarding your order #[redacted] placed 8/15/2016 via mail. We are sorry to hear of any disappointment with your order and its subsequent return.
We regret we are unable to reserve inventory pending receipt of a down payment. Our...
records indicate upon receipt of the down payment for $90.78, on 9/15/2016, one month after the initial order was placed, your order completed processing. At that time, the Waist Brief in Black was shipped and the remaining Waist Cincher and Thigh Slimmer were unavailable. Unfortunately, as multiple orders were received in the interim, the availability of products was depleted. We are truly sorry for any inconvenience this may have caused.
Our company carefully inspects all returns and documents defects so we can improve our products and processes for you, our valued customer. Returns are processed in a timely manner, during a standard business week, Monday - Friday. Information allows us to process and log into our systems for returns or credit to our customer’s accounts. The entire process can take from seven to twenty one days, counting from the day it was taken to the Post Office. Records show the Waist Brief was processed 9/29/16 and credit was issued for $90.78 on 10/5/2016. Additionally, the item was returned using the Smart Label option at a cost of $7.95 to be applied to your account when returned. This information is clearly listed on the label prior to removal. We have, as a one time courtesy, issued credit for the Smart Label option.
The refund should arrive via mail within the next seven to fourteen business days. We are sorry for not fulfilling your order to your satisfaction, but appreciate the opportunity to explain. Sincerely, Monroe & Main
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
I want the hard inquiry removed like I said I didn't know I was late on a payment with a sister company until 7/31/17 the payment was paid the same day as I was advised of the payment being late I even spoke with a representative on July 24 in regards to an order being late but they still didn't say that my payment was delinquent until the 31st I want the hard inquiry removed from my account I have never been late on a payment I don't think I deserve a two-year hard inquiry on my credit over a $30 payment that was a late one time.
Regards,
[redacted]
Mr. [redacted] order exceeded the credit offer for which he had been pre-screened. Upon receipt of his order Montgomery Ward reviewed his consumer credit report to determine if an extension of credit in the larger amount was warranted. After reviewing his credit history Ward’s determined that a down...
payment was required for an approved extension of credit. Had Mr. [redacted] made the requested down payment his order would have been shipped and the remaining balance of his order would have been posted to his newly opened Montgomery Ward credit account.
Ms. [redacted] received letters intended for an existing Seventh Avenue customer, also named Julie Harris, due to an incorrect automated address change. Seventh Avenue will remove the incorrect address from the account to prevent Ms. Harris from receiving any additional mailings. Seventh Avenue...
regrets any inconvenience Ms. [redacted] may have experienced as a result of this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
We received the correspondence from the Revdex.com in regards to your request to be removed from our mailing list. In response to your inquiry, it is certainly a request we will honor. Unfortunately, the complaint was issued to our corporate company, Colony Brands and no specific...
catalog company was requested. Currently there are open accounts with Montgomery Ward, Seventh Avenue, Swiss Colony and Midnight Velvet.
As soon as we receive the additional information we will begin the process. We look forward to serving you. Sincerely, Colony Brands
I did speak with the company again today and again they suggested I fax the death certificate again but I’ve been given the run around way too many times. The person I spoke with also said I owed almost $10 more than was is on the statement not due until February 5th. After stating that...
isn’t what the current bill says she said “well just send in a death certificate and they’ll see my notes.” I get this every time I call. [redacted] * Administrative Specialist IIIDivision of Motor CarriersDepartment of Vehicle RegulationKentucky Transportation CabinetP. 502.564.1257 ext. 8015| [email protected] | drive.ky.gov
Ms. [redacted] does not specify the company against which she has filed her complaint. However, Ginny's records indicate Ms. [redacted] has a $400 credit limit - meaning she can charge up to a total balance of $400. On December 12, 2015 Ms. [redacted] submitted an order that would have increased her account...
balance above her existing credit limit. After reviewing her creditworthiness, Ginny's elected to offer Ms. [redacted] the option of completing her order if she paid a portion of the order total prior to shipment. Ms. [redacted] has elected not respond to that offer. Ms. [redacted] should be aware that failure to pay the outstanding balance on her account may result in potentially adverse consequences. Specifically, if Ginny's is forced to charge the account off as a loss, that information will be furnished to the consumer reporting agencies.
We received your correspondence from the Revdex.com regarding mailed Order #[redacted], processed 1/11/2017. Please accept our apology for any inconvenience we have...
caused you.
Our records indicate that we received proof of payment via fax 2/27/2017, and a refund of $100.00 was requested. A refund check numbered [redacted] in the amount of $100.00 was mailed 3/8/2017. Thank you for your cooperation in getting this matter resolved.
We hope this information is helpful. Sincerely, Seventh Avenue
[A default...
letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We received the correspondence from the Revdex.com in regards to your order #[redacted] placed 6/21/2013 via internet for $613.89. We are sorry for any disappointment with the Super Plush Sofa.
Our guarantee is listed on the order blank in the center of the catalog or online under...
Customer Service and states: “Satisfaction Guaranteed, When you receive your order, if you are not completely satisfied you can return any unused item in its original packaging for a full refund of the purchase price (excluding shipping and processing charges) or exchange (subject to the terms and conditions listed). The time period for returns runs from date of receipt of merchandise rather than the purchase date.” Listed under the 60 day return policy are Floor Care Equipment & vacuums, mattresses, fitness equipment, music, movies, video games & software, plus ALL OTHER MERCHANDISE.”
Our records indicate we had previously replaced the Sofa in October of 2014 as a one time courtesy, as it also was past the return guidelines. When your call was received 2/26/16 to request pickup and credit for the sofa, our representatives followed the guidelines according to policy and unfortunately were unable to honor your request.
We regret any disappointment or inconvenience, but will extend the offer to have you donate the Sofa to a recognized charity (such as Easter Seals, Salvation Army, etc.) and ask them to acknowledge your donation in writing issued on their official letterhead stationary. You may then mail to: Montgomery Ward customer Service, 1112 7th Avenue, Monroe, WI 53566. Or if you prefer, you may fax this information to [redacted].
Upon receipt your account will be credited for $499 (sofa) and $114.89 (shipping & processing) for $613.89, which is the total amount of the order. We appreciate the opportunity to review our policy and are grateful for your understanding. Sincerely, Montgomery Ward
Ms. [redacted] was sent a form that would allow the transfer of responsibility for payment of the account to another person. On June 17, 2016 Seventh Avenue received an incomplete form from Ms. [redacted]. Without a notarized signature of the individual accepting responsibility for payment of the account,...
Seventh Avenue could not complete the transfer.
Seventh Avenue has now mailed an identity theft affidavit to Ms. [redacted]' attention. Ms. [redacted] can complete the affidavit without the cooperation of the other party and return it to Seventh Avenue. Seventh Avenue will review her claim upon receipt of the affidavit.
[A default letter is provided here which indicates your acceptance of the business's response. If...
you wish, you may update it before sending it.] I accept their taking responsibility for their error.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
I still stand strong with my decision on not paying them for there mistake. I think they should have sent me email or letter letting me know about there mistake. So I think I should not have to pay. I receive disability I don't have money to pay for there mistake. HELP PLEASE [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
A review of Ms. [redacted] Midnight Velvet account indicates she has placed two orders totaling $406.70. She has made six payments totaling $300. Thus, to date, Ms. [redacted] has failed to pay the actual cost of the items she has received, let alone the accrued finance charges.Moreover, the six payments...
were made over a span of 12 months, resulting in the assessment of late payment fees for each month in which the minimum payment was not made in full. Finally, Midnight Velvet's records indicate one of the items she ordered was no longer available in one of the colors she selected. Midnight Velvet shipped the item in the other two colors Ms. [redacted] selected and did not charge her for the item that was no longer available. Midnight Velvet has no record of any communication from Ms. [redacted] regarding non-delivery of an item that she ordered. Midnight Velvet believes the balance on Ms. [redacted]'s account is accurate and correct and that the debt is properly due and payable.
Please accept our sincere apology for any disappointment you encountered while attempting to resolve the concern about your order. Customer satisfaction is very important to us and we look forward to assisting you. Unfortunately, we were unable to reach you on several of our attempts today. Since...
we wanted to speak with you directly, a message was not left. We look forward to assisting you with your Christmas order, and will continue in our efforts to reach you. Sincerely, Swiss Colony
Seventh Avenue to clarify two points for Ms. [redacted] - 1. No adverse information has been furnished to a consumer reporting agency regarding her account. 2. A late payment fee was not assessed on her account. Finance charges were assessed based on the balance carried from one billing cycle to the...
next. More to the point, however, Seventh Avenue agrees with Ms. [redacted] that the failure to provide notice of a problem with processing her payment does not represent the proper level of customer service. Seventh Avenue offers its apologies to Ms. [redacted] for the inconvenience, and has credited her account in the amount of $10 as a courtesy. Since the account previously had a zero balance, the credit balance will be refunded to Ms. [redacted] in the next two weeks. Finally, Seventh Avenue has begun work on a project to provide email notice to customers whose on line payments were not properly credited to their account.
We received the correspondence from the Revdex.com regarding your order #[redacted] placed 8/15/2016 via mail. We are sorry to hear of any disappointment with your order and its subsequent return.
We regret we are unable to reserve inventory pending receipt of a down payment. Our...
records indicate upon receipt of the down payment for $90.78, on 9/15/2016, one month after the initial order was placed, your order completed processing. At that time, the Waist Brief in Black was shipped and the remaining Waist Cincher and Thigh Slimmer were unavailable. Unfortunately, as multiple orders were received in the interim, the availability of products was depleted. We are truly sorry for any inconvenience this may have caused.
Our company carefully inspects all returns and documents defects so we can improve our products and processes for you, our valued customer. Returns are processed in a timely manner, during a standard business week, Monday - Friday. Information allows us to process and log into our systems for returns or credit to our customer’s accounts. The entire process can take from seven to twenty one days, counting from the day it was taken to the Post Office. Records show the Waist Brief was processed 9/29/16 and credit was issued for $90.78 on 10/5/2016. Additionally, the item was returned using the Smart Label option at a cost of $7.95 to be applied to your account when returned. This information is clearly listed on the label prior to removal. We have, as a one time courtesy, issued credit for the Smart Label option.
The refund should arrive via mail within the next seven to fourteen business days. We are sorry for not fulfilling your order to your satisfaction, but appreciate the opportunity to explain. Sincerely, Monroe & Main
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
I want the hard inquiry removed like I said I didn't know I was late on a payment with a sister company until 7/31/17 the payment was paid the same day as I was advised of the payment being late I even spoke with a representative on July 24 in regards to an order being late but they still didn't say that my payment was delinquent until the 31st I want the hard inquiry removed from my account I have never been late on a payment I don't think I deserve a two-year hard inquiry on my credit over a $30 payment that was a late one time.
Regards,
[redacted]
Mr. [redacted] order exceeded the credit offer for which he had been pre-screened. Upon receipt of his order Montgomery Ward reviewed his consumer credit report to determine if an extension of credit in the larger amount was warranted. After reviewing his credit history Ward’s determined that a down...
payment was required for an approved extension of credit. Had Mr. [redacted] made the requested down payment his order would have been shipped and the remaining balance of his order would have been posted to his newly opened Montgomery Ward credit account.
Unable to verify an account based on the information provided. Please provide a full or partial account number from the consumer credit report.
Ms. [redacted] received letters intended for an existing Seventh Avenue customer, also named Julie Harris, due to an incorrect automated address change. Seventh Avenue will remove the incorrect address from the account to prevent Ms. Harris from receiving any additional mailings. Seventh Avenue...
regrets any inconvenience Ms. [redacted] may have experienced as a result of this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
We received the correspondence from the Revdex.com in regards to your request to be removed from our mailing list. In response to your inquiry, it is certainly a request we will honor. Unfortunately, the complaint was issued to our corporate company, Colony Brands and no specific...
catalog company was requested. Currently there are open accounts with Montgomery Ward, Seventh Avenue, Swiss Colony and Midnight Velvet.
As soon as we receive the additional information we will begin the process. We look forward to serving you. Sincerely, Colony Brands
I did speak with the company again today and again they suggested I fax the death certificate again but I’ve been given the run around way too many times. The person I spoke with also said I owed almost $10 more than was is on the statement not due until February 5th. After stating that...
isn’t what the current bill says she said “well just send in a death certificate and they’ll see my notes.” I get this every time I call. [redacted] * Administrative Specialist IIIDivision of Motor CarriersDepartment of Vehicle RegulationKentucky Transportation CabinetP. 502.564.1257 ext. 8015| [email protected] | drive.ky.gov