[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business...
in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Seventh Avenue claimed to have stopped the collection agency and deleted information regarding my account.I checked my credit history with Equifax and the "delinquent or derogatory account" statements are still present and my credit score is still 100 points lower than it should be. Seventh Avenue must contact Equifax, remove the "delinquent or derogatory account" statements, and repair my credit score.I will check with the collection agency tomorrow. I have not received any notification from the collection agency that the status has changed.I have not received a "fraud package" from Seventh Avenue as promised. I have not received written notification from Seventh Avenue that any action has been taken.The damage to my credit history has not been repaired by Seventh Avenue so my complaint must continue as unresolved.
Regards,
[redacted]
Ms. [redacted] account has not been sold or assigned to another creditor, it was simply referred to a third party collection agency for further efforts to recover the delinquent debt. The debt remains in existence and the account is still owned by Country Door. Therefore, the reporting of the account is accurate and correct.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]thank for ur help all aII wass looking for yes or no. But now I understand why hestite so long it because they are shuting down their catolog company and merging with one of thier affiality Ginny's. They should have said that weeks ago or month ago and that would have better. But thank you anyways Hector Camacho
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. the online ACH debit system is not working as they have stated. that would be their correct procedure, however their system is not working as they say. I clicked on other amount, physically entered a payment of $30. their system automatically took $724.33. when I called their customer service department, Ginny's rep. asked me if their system took more money than I approved; they asked me before I told them while I was calling. they told me billing would fix it, this had been happening. Now, we are here. I will have to close out my bank account completely over this. I am the office administrator for a multi million dollar logistics company and have been doing data entry in a computer for over 20 years. I have been paying my bills online now for multiple years. I have never had this happen before, I have never made this mistake. I have never overdrawn a bank account like this. I am telling the complete truth as events happen; Ginny's is lying. Just because they have a procedure, does not mean they are adhering to it. I would HIGHLY suggest you check out this company before they rip off more customers. [redacted]
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Montgomery Ward's guarantee, which is printed in its catalogs and posted on its web site, states: Satisfaction Guaranteed
When you receive your order, if you are not completely satisfied you can return any unused item in its original packaging for a full refund of the purchase price (excluding...
shipping and processing charges) or exchange (subject to the terms and conditions below).
Note that credit for shipping and processing charges are excluded from the guarantee. Mr. [redacted] placed an order for a tablet, which was posted to his account on June 28, 2017. Mr. [redacted] subsequently returned the tablet, resulting in a credit to his account for the MERCHANDISE PRICE of the item. This left an outstanding balance on the account of the shipping and processing charges and the expedited shipping fee. Mr. [redacted] has failed to pay those charges, resulting in the imposition of finance charges and late payment fees. Purely as a courtesy to Mr. [redacted], Wards has credited his account to a zero balance. Mr. [redacted] should be aware of the return policy before making any future purchases from Wards.
As stated in our guarantee,You deserve worry-free shopping. If you're not 100% satisfied with your purchase (at any time, for any reason) just return it.
We'll refund your merchandise amount, credit your account or issue a replacement. It's that simple.*
Unless an item is received damaged...
or defective, the customer would still be responsible for the shipping and processing charges.
As a one time courtesy, Ginnys will credit the shipping and processing charges on this order and request any late fees be removed.
We have also credited the account for item [redacted] the Booty Max which was not processed when the original return was received.
Upon reviewing Beatrice [redacted]’s account, we have determined that she has over paid by $12.99 and a refund will be issued. It is possible that a bill may have crossed in the mail at the same time she sent in her payment and we apologize for any inconvenience this has caused.Please allow 30 days for the refund to be received. [redacted]Colony BrandsCustomer Service LiaisonMidnight Velvet, Monroe and Main, Ashro
Seventh Avenue received an order in Mr. [redacted] name for a personalized blessing plaque. Seventh Avenue’s records indicate a call was received on November 28, 2016, inquiring about the items that were ordered. The account was paid in full on December 8, 2016.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We received your correspondence from the Revdex.com regarding Order #[redacted]. We apologize for the delay in shipping the Cressida Dress.
When adding an item to your online shopping cart, any special messages regarding that item will pop up under the quantity in a tan font. This...
allows the customer the opportunity to continue with that item or remove it from the cart. If the customer wishes to include a delayed item in the order, this item will be reflected on the account balance but will be denoted as unshipped merchandise. This notation lets our billing department and the customer know that neither finance charges nor payments are to be applied to this portion of the balance until the item ships. Unshipped merchandise is included in the account balance to accurately reflect any remaining credit.
Our records indicate the Cressida Dress is expected to ship approximately 7/13/2015. If inventory becomes available prior to that date, the item may ship sooner. Shipment notification will be emailed when tracking becomes available. If you no longer wish to wait for the item, please call Customer Service toll free at [redacted] and we will gladly remove this item from your account.
We hope this information is helpful to you. We appreciate the opportunity to explain.
Sincerely,
Ashro
Revdex.com: I would like an email to: [redacted] to be sent confirming that the $50 Credit has indeed been Refunded and Posted to my Credit Card; I would like a Current Statement be immediately sent to my email: [redacted] indicative of all Credits recently Posted as well as showing and evidencing that ALL Charges have been Removed and leaving me with a $2+ Credit, and I would like to know exactly WHEN the $50 IS Posted along with being provided a copy of the Credit Reversal Submitted to my Financial Institution.
I have reviewed the response made by the business in reference to complaint ID 11838196, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Tina [redacted]
Monroe and Main and Seventh Avenue are furnishing information regarding accounts belonging to Latina Tate. The personally identifying information on the accounts matches information on a bankruptcy petition filed in 2015, which lists both the Monroe and Main and Seventh Avenue accounts. The...
bankruptcy petition was dismissed in November of 2017. The bankruptcy petition is signed by Ms. Tate and attests, under penalty of perjury, that the information in the petition is true and correct.
Seventh Avenue has an account at the address listed in the complaint. However, the first name on the account does not match. The account is currently coded as in dispute and an identity theft affidavit has been sent to Ms. [redacted] attention. It should be noted, however, that responsibility is to...
furnish accurate information. If the information on the account is correct, but is improperly included in Ms. [redacted] consumer credit file, she will need to address that issue directly with the consumer reporting agency.
Ms. [redacted] paid her previous Monroe and Main account in full in June of 2013. On April 30, 2014 Ms. [redacted] placed an order with Monroe & Main that was mistakenly posted to a new credit account. Ms. [redacted] began making payments on the new balance using the previous...
account number. The payments were transferred to the new account by Monroe and Main, keeping the new account current. Monroe & Main regrets this error, and has closed the new account and transferred the existing balance to Ms. [redacted] previous account. It should be noted, however, that the balances on the two accounts did not overlap and that the balance due on the order Ms. [redacted] placed in April of 2014 remains properly due and payable regardless of the account number under which it is billed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[You both have refused to address the issue and the response does not address the 2Nd payment on May 25th. Maybe the FTC will address how ASHRO is selectively accepting online payments. I had to make 2 augments on 5/25 earlier payments made in May suddenly disappeared. I do not trust ASHRO. The company selectively addressed issues and of course skipped the main issue of disappearing online payments like the 2nd payment in May still not accounted for by ASHRO. It seems this will not be resolved but as stated earlier , maybe the FTC needs to be aware of how ASHRO handles online payments. .]
Regards,
[redacted]
Home at Five’s records indicate
an identity theft affidavit was sent to Mr. [redacted] home address in March of
2014. Mr. [redacted] was asked to complete, sign and return the affidavit,
providing information about his claim and attesting under penalty of perjury
that the claim was valid. Home at...
Five has not received the completed affidavit
from Mr. [redacted].
In light of the small balance on
the account and in the interest of resolving this matter, Home at Five has
elected to delete the account information from Mr. [redacted] credit file. Mr.
[redacted] should receive written confirmation of this action in the next seven
days.
We received the correspondence from the Revdex.com regarding your order #[redacted] placed 4/11/2015. We apologize for any confusion regarding the delayed shipment and billing of the Nefertiti Dress.
We appreciate the opportunity to explain. When orders are placed the...
customer is notified if any item is delayed shipping. This allows the customer to determine if they wish to wait for the item or remove it from the order. Per your inquiry 4/14/15 a discount was accepted to wait for the shipment of the Nefertiti Dress. We are sorry if the credit was unable to be processed when you called; it is entirely possible this occurred prior to our system update. Our system recognized the cancellation of the dress completed online 5/4/2015, which then updated the remaining credit for the dress 5/5/2015.
Our records indicate the return of the Jaden Pant sets using the Smart Label option for each. This option is provided by Ashro as a customer convenience at a cost of $7.95 each, which is charged to your account when the item is returned. If there is a concern with your order you may always contact us prior to the return and labels will be issued at no cost to you. Due to circumstances of the pant sets being returned as stained, these charges have both been credited.
Currently, no interest charges are billed to your account, however, do occur if a balance is carried from month to month. Monthly payments are $20. Any additional terms can be reviewed online under Customer Service/Help, on the order blank in the center of the catalog or by contacting our credit department. We regret any disappointment. Sincerely, Ashro
The companies cannot locate an account using the information provided in the complaint. Further, a review of bankruptcy court records indicates no case was filed in the District AZ from March 1, 2010 through May 31, 2010 under the name Judy Tracy.
Please provide additional information so the...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business...
in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Seventh Avenue claimed to have stopped the collection agency and deleted information regarding my account.I checked my credit history with Equifax and the "delinquent or derogatory account" statements are still present and my credit score is still 100 points lower than it should be. Seventh Avenue must contact Equifax, remove the "delinquent or derogatory account" statements, and repair my credit score.I will check with the collection agency tomorrow. I have not received any notification from the collection agency that the status has changed.I have not received a "fraud package" from Seventh Avenue as promised. I have not received written notification from Seventh Avenue that any action has been taken.The damage to my credit history has not been repaired by Seventh Avenue so my complaint must continue as unresolved.
Regards,
[redacted]
Ms. [redacted] account has not been sold or assigned to another creditor, it was simply referred to a third party collection agency for further efforts to recover the delinquent debt. The debt remains in existence and the account is still owned by Country Door. Therefore, the reporting of the account is accurate and correct.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]thank for ur help all aII wass looking for yes or no. But now I understand why hestite so long it because they are shuting down their catolog company and merging with one of thier affiality Ginny's. They should have said that weeks ago or month ago and that would have better. But thank you anyways Hector Camacho
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. the online ACH debit system is not working as they have stated. that would be their correct procedure, however their system is not working as they say. I clicked on other amount, physically entered a payment of $30. their system automatically took $724.33. when I called their customer service department, Ginny's rep. asked me if their system took more money than I approved; they asked me before I told them while I was calling. they told me billing would fix it, this had been happening. Now, we are here. I will have to close out my bank account completely over this. I am the office administrator for a multi million dollar logistics company and have been doing data entry in a computer for over 20 years. I have been paying my bills online now for multiple years. I have never had this happen before, I have never made this mistake. I have never overdrawn a bank account like this. I am telling the complete truth as events happen; Ginny's is lying. Just because they have a procedure, does not mean they are adhering to it. I would HIGHLY suggest you check out this company before they rip off more customers. [redacted]
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Montgomery Ward's guarantee, which is printed in its catalogs and posted on its web site, states: Satisfaction Guaranteed
When you receive your order, if you are not completely satisfied you can return any unused item in its original packaging for a full refund of the purchase price (excluding...
shipping and processing charges) or exchange (subject to the terms and conditions below).
Note that credit for shipping and processing charges are excluded from the guarantee. Mr. [redacted] placed an order for a tablet, which was posted to his account on June 28, 2017. Mr. [redacted] subsequently returned the tablet, resulting in a credit to his account for the MERCHANDISE PRICE of the item. This left an outstanding balance on the account of the shipping and processing charges and the expedited shipping fee. Mr. [redacted] has failed to pay those charges, resulting in the imposition of finance charges and late payment fees. Purely as a courtesy to Mr. [redacted], Wards has credited his account to a zero balance. Mr. [redacted] should be aware of the return policy before making any future purchases from Wards.
As stated in our guarantee,You deserve worry-free shopping. If you're not 100% satisfied with your purchase (at any time, for any reason) just return it.
We'll refund your merchandise amount, credit your account or issue a replacement. It's that simple.*
Unless an item is received damaged...
or defective, the customer would still be responsible for the shipping and processing charges.
As a one time courtesy, Ginnys will credit the shipping and processing charges on this order and request any late fees be removed.
We have also credited the account for item [redacted] the Booty Max which was not processed when the original return was received.
Upon reviewing Beatrice [redacted]’s account, we have determined that she has over paid by $12.99 and a refund will be issued. It is possible that a bill may have crossed in the mail at the same time she sent in her payment and we apologize for any inconvenience this has caused.Please allow 30 days for the refund to be received. [redacted]Colony BrandsCustomer Service LiaisonMidnight Velvet, Monroe and Main, Ashro
Seventh Avenue received an order in Mr. [redacted] name for a personalized blessing plaque. Seventh Avenue’s records indicate a call was received on November 28, 2016, inquiring about the items that were ordered. The account was paid in full on December 8, 2016.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We received your correspondence from the Revdex.com regarding Order #[redacted]. We apologize for the delay in shipping the Cressida Dress.
When adding an item to your online shopping cart, any special messages regarding that item will pop up under the quantity in a tan font. This...
allows the customer the opportunity to continue with that item or remove it from the cart. If the customer wishes to include a delayed item in the order, this item will be reflected on the account balance but will be denoted as unshipped merchandise. This notation lets our billing department and the customer know that neither finance charges nor payments are to be applied to this portion of the balance until the item ships. Unshipped merchandise is included in the account balance to accurately reflect any remaining credit.
Our records indicate the Cressida Dress is expected to ship approximately 7/13/2015. If inventory becomes available prior to that date, the item may ship sooner. Shipment notification will be emailed when tracking becomes available. If you no longer wish to wait for the item, please call Customer Service toll free at [redacted] and we will gladly remove this item from your account.
We hope this information is helpful to you. We appreciate the opportunity to explain.
Sincerely,
Ashro
Revdex.com: I would like an email to: [redacted] to be sent confirming that the $50 Credit has indeed been Refunded and Posted to my Credit Card; I would like a Current Statement be immediately sent to my email: [redacted] indicative of all Credits recently Posted as well as showing and evidencing that ALL Charges have been Removed and leaving me with a $2+ Credit, and I would like to know exactly WHEN the $50 IS Posted along with being provided a copy of the Credit Reversal Submitted to my Financial Institution.
I have reviewed the response made by the business in reference to complaint ID 11838196, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Tina [redacted]
Monroe and Main and Seventh Avenue are furnishing information regarding accounts belonging to Latina Tate. The personally identifying information on the accounts matches information on a bankruptcy petition filed in 2015, which lists both the Monroe and Main and Seventh Avenue accounts. The...
bankruptcy petition was dismissed in November of 2017. The bankruptcy petition is signed by Ms. Tate and attests, under penalty of perjury, that the information in the petition is true and correct.
Seventh Avenue has an account at the address listed in the complaint. However, the first name on the account does not match. The account is currently coded as in dispute and an identity theft affidavit has been sent to Ms. [redacted] attention. It should be noted, however, that responsibility is to...
furnish accurate information. If the information on the account is correct, but is improperly included in Ms. [redacted] consumer credit file, she will need to address that issue directly with the consumer reporting agency.
Ms. [redacted] paid her previous Monroe and Main account in full in June of 2013. On April 30, 2014 Ms. [redacted] placed an order with Monroe & Main that was mistakenly posted to a new credit account. Ms. [redacted] began making payments on the new balance using the previous...
account number. The payments were transferred to the new account by Monroe and Main, keeping the new account current. Monroe & Main regrets this error, and has closed the new account and transferred the existing balance to Ms. [redacted] previous account. It should be noted, however, that the balances on the two accounts did not overlap and that the balance due on the order Ms. [redacted] placed in April of 2014 remains properly due and payable regardless of the account number under which it is billed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[You both have refused to address the issue and the response does not address the 2Nd payment on May 25th. Maybe the FTC will address how ASHRO is selectively accepting online payments. I had to make 2 augments on 5/25 earlier payments made in May suddenly disappeared. I do not trust ASHRO. The company selectively addressed issues and of course skipped the main issue of disappearing online payments like the 2nd payment in May still not accounted for by ASHRO. It seems this will not be resolved but as stated earlier , maybe the FTC needs to be aware of how ASHRO handles online payments. .]
Regards,
[redacted]
Home at Five’s records indicate
an identity theft affidavit was sent to Mr. [redacted] home address in March of
2014. Mr. [redacted] was asked to complete, sign and return the affidavit,
providing information about his claim and attesting under penalty of perjury
that the claim was valid. Home at...
Five has not received the completed affidavit
from Mr. [redacted].
In light of the small balance on
the account and in the interest of resolving this matter, Home at Five has
elected to delete the account information from Mr. [redacted] credit file. Mr.
[redacted] should receive written confirmation of this action in the next seven
days.
We received the correspondence from the Revdex.com regarding your order #[redacted] placed 4/11/2015. We apologize for any confusion regarding the delayed shipment and billing of the Nefertiti Dress.
We appreciate the opportunity to explain. When orders are placed the...
customer is notified if any item is delayed shipping. This allows the customer to determine if they wish to wait for the item or remove it from the order. Per your inquiry 4/14/15 a discount was accepted to wait for the shipment of the Nefertiti Dress. We are sorry if the credit was unable to be processed when you called; it is entirely possible this occurred prior to our system update. Our system recognized the cancellation of the dress completed online 5/4/2015, which then updated the remaining credit for the dress 5/5/2015.
Our records indicate the return of the Jaden Pant sets using the Smart Label option for each. This option is provided by Ashro as a customer convenience at a cost of $7.95 each, which is charged to your account when the item is returned. If there is a concern with your order you may always contact us prior to the return and labels will be issued at no cost to you. Due to circumstances of the pant sets being returned as stained, these charges have both been credited.
Currently, no interest charges are billed to your account, however, do occur if a balance is carried from month to month. Monthly payments are $20. Any additional terms can be reviewed online under Customer Service/Help, on the order blank in the center of the catalog or by contacting our credit department. We regret any disappointment. Sincerely, Ashro
The companies cannot locate an account using the information provided in the complaint. Further, a review of bankruptcy court records indicates no case was filed in the District AZ from March 1, 2010 through May 31, 2010 under the name Judy Tracy.
Please provide additional information so the...
correct account can be located.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]