We received the correspondence from the Revdex.com in regards to your order [redacted] placed 2/17/2016 placed via internet. We are sorry for any disappointment with your order for the Jacquard Suit.
Your order was promptly credited for the price of the suit upon receipt of its...
return. Shipping and processing is not automatically credited, which is a common practice in the catalog industry when a product is returned because the customer didn’t like the product or changed his or her mind, or the item did not fit. The Monroe & Main guarantee is listed on the order blank in the center of the catalog or online under Customer Service/Help and states, “If any item, for any reason, does not meet your expectations, just return it to us within 60 days. Simply tell us your preference, and we’ll gladly refund your merchandise amount, credit your account or issue a replacement.”
We have, as a courtesy, issued credit to your card for the shipping and processing charges. Please allow two to four days for this to be reflected on your card. We regret any disappointment, but appreciate the opportunity to explain. Your business is important to us and we hope you’ll give us another chance to serve you. Sincerely, Monroe & Main
The account was coded as fraud on July 18, 2017. The account has been recalled from the collection agency to which it was referred and information regarding the account will be deleted from Mr. [redacted] credit file.
Monroe and Main and Seventh Avenue are furnishing information regarding accounts belonging to Latina Tate. The personally identifying information on the accounts matches information on a bankruptcy petition filed in 2015, which lists both the Monroe and Main and Seventh Avenue accounts. The...
bankruptcy petition was dismissed in November of 2017. The bankruptcy petition is signed by Ms. Tate and attests, under penalty of perjury, that the information in the petition is true and correct.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]thank for ur help all aII wass looking for yes or no. But now I understand why hestite so long it because they are shuting down their catolog company and merging with one of thier affiality Ginny's. They should have said that weeks ago or month ago and that would have better. But thank you anyways Hector Camacho
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me but still incomplete. My concern is that my identity has been stolen and Colony Brands Inc. accepted my social security number as proof that it was me in order to complete the purchase. There is someone out there in possession of my personal ID that may use it again.
Regards,
[redacted] [redacted]
As stated in our guarantee,You deserve worry-free shopping. If you're not 100% satisfied with your purchase (at any time, for any reason) just return it.
We'll refund your merchandise amount, credit your account or issue a replacement. It's that simple.*
Unless an item is received damaged...
or defective, the customer would still be responsible for the shipping and processing charges.
As a one time courtesy, Ginnys will credit the shipping and processing charges on this order and request any late fees be removed.
We have also credited the account for item [redacted] the Booty Max which was not processed when the original return was received.
Revdex.com:
I have reviewed the response made by the business...
in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Seventh Avenue claimed to have stopped the collection agency and deleted information regarding my account.I checked my credit history with Equifax and the "delinquent or derogatory account" statements are still present and my credit score is still 100 points lower than it should be. Seventh Avenue must contact Equifax, remove the "delinquent or derogatory account" statements, and repair my credit score.I will check with the collection agency tomorrow. I have not received any notification from the collection agency that the status has changed.I have not received a "fraud package" from Seventh Avenue as promised. I have not received written notification from Seventh Avenue that any action has been taken.The damage to my credit history has not been repaired by Seventh Avenue so my complaint must continue as unresolved.
Regards,
[redacted]
Seventh Avenue has an account at the address listed in the complaint. However, the first name on the account does not match. The account is currently coded as in dispute and an identity theft affidavit has been sent to Ms. [redacted] attention. It should be noted, however, that responsibility is to...
furnish accurate information. If the information on the account is correct, but is improperly included in Ms. [redacted] consumer credit file, she will need to address that issue directly with the consumer reporting agency.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. the online ACH debit system is not working as they have stated. that would be their correct procedure, however their system is not working as they say. I clicked on other amount, physically entered a payment of $30. their system automatically took $724.33. when I called their customer service department, Ginny's rep. asked me if their system took more money than I approved; they asked me before I told them while I was calling. they told me billing would fix it, this had been happening. Now, we are here. I will have to close out my bank account completely over this. I am the office administrator for a multi million dollar logistics company and have been doing data entry in a computer for over 20 years. I have been paying my bills online now for multiple years. I have never had this happen before, I have never made this mistake. I have never overdrawn a bank account like this. I am telling the complete truth as events happen; Ginny's is lying. Just because they have a procedure, does not mean they are adhering to it. I would HIGHLY suggest you check out this company before they rip off more customers. [redacted]
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
An identity theft affidavit was sent to Ms. [redacted]'s attention on 8/31/17. As stated previously, GrandPointe will investigate this matter further upon receipt of additional information from Ms. [redacted].
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.PLEASE PROVIDE PROOF OF PURCHASE AS REQUESTED. IF I ORDERED AND SIGNED ANYTHING YOU SHOULD NOT HAVE A PROBLEM SENDING PROOF OF PURCHASE AND WHAT THE AMOUNT OWED IS ABOUT. IF YOU CANNOT PROVIDE THIS PROOF THEN PLEASE REMOVE FROM MY CREDIT PROFILE AS IT IS NOT LEGITIMATE.
Regards,
[redacted]
Ms. [redacted] account was charged off as a loss in August of 2013. In May of 2013 GrandPointe received an automated dispute notice regarding the account. An identity theft affidavit was sent to Ms. [redacted] attention for her to complete, sign and return. The affidavit was not returned. A second...
affidavit was sent to Ms. [redacted] in June of 2015, which also was not returned. GrandPointe believes it has responded appropriately to Ms. [redacted] disputes. Moreover, the identifying information on the account matches the information received in the disputes, providing a reasonable basis for believing Ms. [redacted] is responsible for payment of the account. Thanks, Matt
Montgomery Ward received a completed identity theft affidavit from Ms. [redacted] on May 25, 2016 and has coded the account as fraudulent. Notice will be sent to the consumer reporting agencies to delete the account information from Ms. [redacted] credit file. This change may take up to 30 days to...
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Ms. [redacted] paid her previous Monroe and Main account in full in June of 2013. On April 30, 2014 Ms. [redacted] placed an order with Monroe & Main that was mistakenly posted to a new credit account. Ms. [redacted] began making payments on the new balance using the previous...
account number. The payments were transferred to the new account by Monroe and Main, keeping the new account current. Monroe & Main regrets this error, and has closed the new account and transferred the existing balance to Ms. [redacted] previous account. It should be noted, however, that the balances on the two accounts did not overlap and that the balance due on the order Ms. [redacted] placed in April of 2014 remains properly due and payable regardless of the account number under which it is billed.
Ms. [redacted] Seventh Avenue account has been coded to reflect its current status - Paid account, was a charge off, settled for less than full balance. Seventh Avenue has no control over how the information regarding her account is arranged on a consumer credit report. The status is accurate and...
correct and, therefore, there is no basis for changing or deleting the information.
Ms. [redacted] Ginny's account was not reported as settled by the collection agency that handled her account. Ginny's has corrected the status of her account to reflect the settlement. This change may take up to 30 days to appear on a consumer credit report.
The companies have no adequate response to Ms. [redacted]'s allegation that individuals are stealing her mail and, apparently, impersonating her on the telephone. The companies have coded Ms. [redacted]'s accounts as fraud and requested deletion of the account information from her credit file. This change may take up to 30 days to appear on a consumer credit report.
Ginny's received a payment on April 15, 2015 that was processed in the amount of $70. The payment overpaid the balance on Ms. [redacted] account, creating a credit balance. On April 24, 2015 Ginny's received a stop payment notice for the check and debited Ms. [redacted] account to remove the payment....
This debit returned the balance on Ms. [redacted] account to the same total as before the payment was received, $43.60. No payment has been received on the account since the April payment was reversed and the account balance now totals $55.60. As a courtesy to Ms. [redacted], Ginny's has credited her account to remove the finance charges and late fees assessed since April. Ms. [redacted] may proceed to pay the remaining balance on her account in her regular monthly installments.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
I never received an identity theft affidavit in February of 2017 from Grand Pointe. I really want and need to get this incorrect information resolved ASAP. I am willing to offer a PAY TO DELETE OFFER OF $89.50 which is half of the total amount $179.00 to resolve this incorrect issue.
Regards,
[redacted]
We received the correspondence from the Revdex.com in regards to your order [redacted] placed 2/17/2016 placed via internet. We are sorry for any disappointment with your order for the Jacquard Suit.
Your order was promptly credited for the price of the suit upon receipt of its...
return. Shipping and processing is not automatically credited, which is a common practice in the catalog industry when a product is returned because the customer didn’t like the product or changed his or her mind, or the item did not fit. The Monroe & Main guarantee is listed on the order blank in the center of the catalog or online under Customer Service/Help and states, “If any item, for any reason, does not meet your expectations, just return it to us within 60 days. Simply tell us your preference, and we’ll gladly refund your merchandise amount, credit your account or issue a replacement.”
We have, as a courtesy, issued credit to your card for the shipping and processing charges. Please allow two to four days for this to be reflected on your card. We regret any disappointment, but appreciate the opportunity to explain. Your business is important to us and we hope you’ll give us another chance to serve you. Sincerely, Monroe & Main
The account was coded as fraud on July 18, 2017. The account has been recalled from the collection agency to which it was referred and information regarding the account will be deleted from Mr. [redacted] credit file.
Monroe and Main and Seventh Avenue are furnishing information regarding accounts belonging to Latina Tate. The personally identifying information on the accounts matches information on a bankruptcy petition filed in 2015, which lists both the Monroe and Main and Seventh Avenue accounts. The...
bankruptcy petition was dismissed in November of 2017. The bankruptcy petition is signed by Ms. Tate and attests, under penalty of perjury, that the information in the petition is true and correct.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]thank for ur help all aII wass looking for yes or no. But now I understand why hestite so long it because they are shuting down their catolog company and merging with one of thier affiality Ginny's. They should have said that weeks ago or month ago and that would have better. But thank you anyways Hector Camacho
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me but still incomplete. My concern is that my identity has been stolen and Colony Brands Inc. accepted my social security number as proof that it was me in order to complete the purchase. There is someone out there in possession of my personal ID that may use it again.
Regards,
[redacted] [redacted]
As stated in our guarantee,You deserve worry-free shopping. If you're not 100% satisfied with your purchase (at any time, for any reason) just return it.
We'll refund your merchandise amount, credit your account or issue a replacement. It's that simple.*
Unless an item is received damaged...
or defective, the customer would still be responsible for the shipping and processing charges.
As a one time courtesy, Ginnys will credit the shipping and processing charges on this order and request any late fees be removed.
We have also credited the account for item [redacted] the Booty Max which was not processed when the original return was received.
Revdex.com:
I have reviewed the response made by the business...
in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Seventh Avenue claimed to have stopped the collection agency and deleted information regarding my account.I checked my credit history with Equifax and the "delinquent or derogatory account" statements are still present and my credit score is still 100 points lower than it should be. Seventh Avenue must contact Equifax, remove the "delinquent or derogatory account" statements, and repair my credit score.I will check with the collection agency tomorrow. I have not received any notification from the collection agency that the status has changed.I have not received a "fraud package" from Seventh Avenue as promised. I have not received written notification from Seventh Avenue that any action has been taken.The damage to my credit history has not been repaired by Seventh Avenue so my complaint must continue as unresolved.
Regards,
[redacted]
Seventh Avenue has an account at the address listed in the complaint. However, the first name on the account does not match. The account is currently coded as in dispute and an identity theft affidavit has been sent to Ms. [redacted] attention. It should be noted, however, that responsibility is to...
furnish accurate information. If the information on the account is correct, but is improperly included in Ms. [redacted] consumer credit file, she will need to address that issue directly with the consumer reporting agency.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. the online ACH debit system is not working as they have stated. that would be their correct procedure, however their system is not working as they say. I clicked on other amount, physically entered a payment of $30. their system automatically took $724.33. when I called their customer service department, Ginny's rep. asked me if their system took more money than I approved; they asked me before I told them while I was calling. they told me billing would fix it, this had been happening. Now, we are here. I will have to close out my bank account completely over this. I am the office administrator for a multi million dollar logistics company and have been doing data entry in a computer for over 20 years. I have been paying my bills online now for multiple years. I have never had this happen before, I have never made this mistake. I have never overdrawn a bank account like this. I am telling the complete truth as events happen; Ginny's is lying. Just because they have a procedure, does not mean they are adhering to it. I would HIGHLY suggest you check out this company before they rip off more customers. [redacted]
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
An identity theft affidavit was sent to Ms. [redacted]'s attention on 8/31/17. As stated previously, GrandPointe will investigate this matter further upon receipt of additional information from Ms. [redacted].
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.PLEASE PROVIDE PROOF OF PURCHASE AS REQUESTED. IF I ORDERED AND SIGNED ANYTHING YOU SHOULD NOT HAVE A PROBLEM SENDING PROOF OF PURCHASE AND WHAT THE AMOUNT OWED IS ABOUT. IF YOU CANNOT PROVIDE THIS PROOF THEN PLEASE REMOVE FROM MY CREDIT PROFILE AS IT IS NOT LEGITIMATE.
Regards,
[redacted]
Ms. [redacted] account was charged off as a loss in August of 2013. In May of 2013 GrandPointe received an automated dispute notice regarding the account. An identity theft affidavit was sent to Ms. [redacted] attention for her to complete, sign and return. The affidavit was not returned. A second...
affidavit was sent to Ms. [redacted] in June of 2015, which also was not returned. GrandPointe believes it has responded appropriately to Ms. [redacted] disputes. Moreover, the identifying information on the account matches the information received in the disputes, providing a reasonable basis for believing Ms. [redacted] is responsible for payment of the account. Thanks, Matt
Montgomery Ward received a completed identity theft affidavit from Ms. [redacted] on May 25, 2016 and has coded the account as fraudulent. Notice will be sent to the consumer reporting agencies to delete the account information from Ms. [redacted] credit file. This change may take up to 30 days to...
appear on a consumer credit report.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Ms. [redacted] paid her previous Monroe and Main account in full in June of 2013. On April 30, 2014 Ms. [redacted] placed an order with Monroe & Main that was mistakenly posted to a new credit account. Ms. [redacted] began making payments on the new balance using the previous...
account number. The payments were transferred to the new account by Monroe and Main, keeping the new account current. Monroe & Main regrets this error, and has closed the new account and transferred the existing balance to Ms. [redacted] previous account. It should be noted, however, that the balances on the two accounts did not overlap and that the balance due on the order Ms. [redacted] placed in April of 2014 remains properly due and payable regardless of the account number under which it is billed.
Ms. [redacted] Seventh Avenue account has been coded to reflect its current status - Paid account, was a charge off, settled for less than full balance. Seventh Avenue has no control over how the information regarding her account is arranged on a consumer credit report. The status is accurate and...
correct and, therefore, there is no basis for changing or deleting the information.
Ms. [redacted] Ginny's account was not reported as settled by the collection agency that handled her account. Ginny's has corrected the status of her account to reflect the settlement. This change may take up to 30 days to appear on a consumer credit report.
The companies have no adequate response to Ms. [redacted]'s allegation that individuals are stealing her mail and, apparently, impersonating her on the telephone. The companies have coded Ms. [redacted]'s accounts as fraud and requested deletion of the account information from her credit file. This change may take up to 30 days to appear on a consumer credit report.
Ginny's received a payment on April 15, 2015 that was processed in the amount of $70. The payment overpaid the balance on Ms. [redacted] account, creating a credit balance. On April 24, 2015 Ginny's received a stop payment notice for the check and debited Ms. [redacted] account to remove the payment....
This debit returned the balance on Ms. [redacted] account to the same total as before the payment was received, $43.60. No payment has been received on the account since the April payment was reversed and the account balance now totals $55.60. As a courtesy to Ms. [redacted], Ginny's has credited her account to remove the finance charges and late fees assessed since April. Ms. [redacted] may proceed to pay the remaining balance on her account in her regular monthly installments.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
I never received an identity theft affidavit in February of 2017 from Grand Pointe. I really want and need to get this incorrect information resolved ASAP. I am willing to offer a PAY TO DELETE OFFER OF $89.50 which is half of the total amount $179.00 to resolve this incorrect issue.
Regards,
[redacted]