We received the correspondence from the Revdex.com regarding delivery information for order # [redacted] placed via internet 6/21/2015. We apologize for any confusion; our records indicate the order was delivered by Fed Ex Home. Tracking information is sent via email and...
allows our customers to conveniently keep tabs on their anticipated delivery. We have forwarded this information to the proper departments for further review. Thank you for bringing this to our attention. Sincerely, Home at Five
We received the correspondence from the Revdex.com in regards to your request to be removed from our mailing list. In response to your inquiry, it is certainly a request we will honor. Unfortunately, the complaint was issued to our corporate company, Colony Brands and no specific...
catalog company was requested. Currently there are open accounts with Montgomery Ward, Seventh Avenue, Swiss Colony and Midnight Velvet.
As soon as we receive the additional information we will begin the process. We look forward to serving you. Sincerely, Colony Brands
Our records indicate the receipt of the Jacobean Quilt ($52.99) to our processing facility. Information received previously indicated the [redacted] ($79.99) was being returned. Since credit of $86.87 (includes shipping & processing) was issued for the [redacted] prior to return, you received $30.88 in additional credit due to the price difference in the quilts. We will leave the adjustment as is.
We are in the process of issuing credit of $11 to reimburse the return shipping. This will be returned to your card within the next 24-48 hours.
As previously stated, “If any additional information is provided, such as an order number, we will gladly complete additional research.” Unfortunately, we are unable to locate any additional orders with your physical address, email address, or phone number. If specific information is submitted from the letter received, such as the order number, or any account reference, we will review any underlying circumstances and respond.
The Swiss Colony has credited Ms. [redacted] account to a zero balance and requested deletion of the account information from her credit file. Please note that this change may take 30 days to appear on a consumer credit report.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards, I would also like this removed from my credit rating please, this was stated in my original complaint. thank you
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer Ireviewed appear below.I would like to no if you could contect the credits to let them know about the deleted off March2017.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Ms. [redacted] placed an order in the amount of 107.91 that was charged to her Seventh Avenue credit account on September 8, 2015. She made two payments totaling $77.91, leaving an unpaid balance on the account of $30. A billing statement reflecting the payments and the remaining balance was prepared and...
mailed to Ms. [redacted] on or about October 12, 2015. Additional billing statements were mailed to her attention in November and December of 2015 and January, February and March of 2016 before the account was charged off as a loss and referred to a collection agency. In addition to the billing statement, collection notices were also mailed to Ms. [redacted] and multiple telephone calls were placed to her home number, seeking payment of the outstanding balance. Both the billing statements and the collection notices included warnings of the impending charge off of the account and notices that the charge off would be reported to the consumer reporting agencies. Seventh Avenue has no record of speaking with, or receiving written communication from, Ms. [redacted] throughout the time it was attempting to collect the balance on her account.
Ms. [redacted] finally contacted Seventh Avenue regarding her account in April of 2016, at which time she was referred to the collection agency with which her account had been placed. Ms. [redacted] may contact that agency to make payment arrangements on the outstanding balance on her account.
If Ms. [redacted] has documentation indicating she made a payment that is not reflected on her account she should send copies to Seventh Avenue’s Credit Department at [redacted]. Pending receipt and review of such documentation, Seventh Avenue will assume the balance on the account is correct.
Ms. [redacted]' recent payments have been applied to another account, creating a credit balance on that account. The electronic payments were posted in accordance with the information provided by Ms. [redacted]' financial institution.
Swiss Colony has transferred the existing credit balance on the other...
account to her Swiss Colony account. Swiss Colony has also credited her account to remove all late payment fees and finance charges assessed. Any credit balance created by the payment transfer will be refunded to Ms. [redacted].
I did speak with the company again today and again they suggested I fax the death certificate again but I’ve been given the run around way too many times. The person I spoke with also said I owed almost $10 more than was is on the statement not due until February 5th. After stating that...
isn’t what the current bill says she said “well just send in a death certificate and they’ll see my notes.” I get this every time I call. [redacted] * Administrative Specialist IIIDivision of Motor CarriersDepartment of Vehicle RegulationKentucky Transportation CabinetP. 502.564.1257 ext. 8015| [email protected] | drive.ky.gov
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have checked my account to make sure the account balance is zero, which it is and I find it funny that you also diabled my credit limit due to this making it zero also. That will go in the Revdex.com post also
Regards,
[redacted]
Montgomery Ward received a completed identity theft affidavit from Ms. [redacted] on May 25, 2016 and has coded the account as fraudulent. Notice will be sent to the consumer reporting agencies to delete the account information from Ms. [redacted] credit file. This change may take up to 30 days to...
We received the correspondence from the Revdex.com regarding your orders #[redacted] and #[redacted] placed 6/24/2015 via internet. We are sorry for any confusion regarding your statement and appreciate the opportunity to explain.
It is standard procedure to send Order...
Acknowledgements the following day (6/25/2015) with all order information including billing statistics, products ordered, and order totals with shipping and processing. When ordering online this same information is listed in full prior to submitting the order. Our records indicate order #[redacted] for the Black Slide Shoes were not immediately available for shipment due to circumstances beyond our control. An email notice was sent 7/18/2015 and per your request 7/23/2015 the order was canceled and credited in full for $67.90 ($59.95 for shoes and 13.95 shipping and processing).
Order #[redacted] for the Essential Leather Tote Bag was promptly credited for $37.99 upon the receipt of your return. Shipping and processing is not automatically credited, which is a common practice in the catalog industry when a product is returned because the customer didn’t like the product or changed his or her mind, or the item did not fit. The Monroe & Main guarantee is listed online under Customer Service or on the order blank in the center of the catalog and states, “If any item, for any reason, does not meet your expectations, just return it to us within 60 days. Simply tell us your preference, and we’ll gladly refund your merchandise amount, credit your account or issue a replacement.” The remaining balance of $10.95 was for the shipping and processing. The Tote Bag was returned using the Smart Label return option at a cost of $7.95 to be applied to your account when processed. This information is clearly stated on the label prior to use.
We have as a courtesy, credited your account in full and closed the account as requested. We are sorry for any inconvenience or disappointment. Sincerely, Monroe & Main
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.PLEASE PROVIDE PROOF OF PURCHASE AS REQUESTED. IF I ORDERED AND SIGNED ANYTHING YOU SHOULD NOT HAVE A PROBLEM SENDING PROOF OF PURCHASE AND WHAT THE AMOUNT OWED IS ABOUT. IF YOU CANNOT PROVIDE THIS PROOF THEN PLEASE REMOVE FROM MY CREDIT PROFILE AS IT IS NOT LEGITIMATE.
Regards,
[redacted]
Ms. [redacted] account record will be updated upon receipt of the payment from the collection agency. Ms. [redacted] may request a paid in full letter once the payment has been verified and Monroe and Main is satisfied that no stop payment order has been issued.
An identity theft affidavit was sent to Ms. [redacted]'s attention on 8/31/17. As stated previously, GrandPointe will investigate this matter further upon receipt of additional information from Ms. [redacted].
The account was coded as fraud on July 18, 2017. The account has been recalled from the collection agency to which it was referred and information regarding the account will be deleted from Mr. [redacted] credit file.
Ms. [redacted] account was charged off as a loss in August of 2013. In May of 2013 GrandPointe received an automated dispute notice regarding the account. An identity theft affidavit was sent to Ms. [redacted] attention for her to complete, sign and return. The affidavit was not returned. A second...
affidavit was sent to Ms. [redacted] in June of 2015, which also was not returned. GrandPointe believes it has responded appropriately to Ms. [redacted] disputes. Moreover, the identifying information on the account matches the information received in the disputes, providing a reasonable basis for believing Ms. [redacted] is responsible for payment of the account. Thanks, Matt
We received the correspondence from the Revdex.com in regards to your order [redacted] placed 2/17/2016 placed via internet. We are sorry for any disappointment with your order for the Jacquard Suit.
Your order was promptly credited for the price of the suit upon receipt of its...
return. Shipping and processing is not automatically credited, which is a common practice in the catalog industry when a product is returned because the customer didn’t like the product or changed his or her mind, or the item did not fit. The Monroe & Main guarantee is listed on the order blank in the center of the catalog or online under Customer Service/Help and states, “If any item, for any reason, does not meet your expectations, just return it to us within 60 days. Simply tell us your preference, and we’ll gladly refund your merchandise amount, credit your account or issue a replacement.”
We have, as a courtesy, issued credit to your card for the shipping and processing charges. Please allow two to four days for this to be reflected on your card. We regret any disappointment, but appreciate the opportunity to explain. Your business is important to us and we hope you’ll give us another chance to serve you. Sincerely, Monroe & Main
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me but still incomplete. My concern is that my identity has been stolen and Colony Brands Inc. accepted my social security number as proof that it was me in order to complete the purchase. There is someone out there in possession of my personal ID that may use it again.
Regards,
[redacted] [redacted]
We received the correspondence from the Revdex.com regarding delivery information for order # [redacted] placed via internet 6/21/2015. We apologize for any confusion; our records indicate the order was delivered by Fed Ex Home. Tracking information is sent via email and...
allows our customers to conveniently keep tabs on their anticipated delivery. We have forwarded this information to the proper departments for further review. Thank you for bringing this to our attention. Sincerely, Home at Five
We received the correspondence from the Revdex.com in regards to your request to be removed from our mailing list. In response to your inquiry, it is certainly a request we will honor. Unfortunately, the complaint was issued to our corporate company, Colony Brands and no specific...
catalog company was requested. Currently there are open accounts with Montgomery Ward, Seventh Avenue, Swiss Colony and Midnight Velvet.
As soon as we receive the additional information we will begin the process. We look forward to serving you. Sincerely, Colony Brands
Our records indicate the receipt of the Jacobean Quilt ($52.99) to our processing facility. Information received previously indicated the [redacted] ($79.99) was being returned. Since credit of $86.87 (includes shipping & processing) was issued for the [redacted] prior to return, you received $30.88 in additional credit due to the price difference in the quilts. We will leave the adjustment as is.
We are in the process of issuing credit of $11 to reimburse the return shipping. This will be returned to your card within the next 24-48 hours.
As previously stated, “If any additional information is provided, such as an order number, we will gladly complete additional research.” Unfortunately, we are unable to locate any additional orders with your physical address, email address, or phone number. If specific information is submitted from the letter received, such as the order number, or any account reference, we will review any underlying circumstances and respond.
The Swiss Colony has credited Ms. [redacted] account to a zero balance and requested deletion of the account information from her credit file. Please note that this change may take 30 days to appear on a consumer credit report.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards, I would also like this removed from my credit rating please, this was stated in my original complaint. thank you
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer Ireviewed appear below.I would like to no if you could contect the credits to let them know about the deleted off March2017.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Ms. [redacted] placed an order in the amount of 107.91 that was charged to her Seventh Avenue credit account on September 8, 2015. She made two payments totaling $77.91, leaving an unpaid balance on the account of $30. A billing statement reflecting the payments and the remaining balance was prepared and...
mailed to Ms. [redacted] on or about October 12, 2015. Additional billing statements were mailed to her attention in November and December of 2015 and January, February and March of 2016 before the account was charged off as a loss and referred to a collection agency. In addition to the billing statement, collection notices were also mailed to Ms. [redacted] and multiple telephone calls were placed to her home number, seeking payment of the outstanding balance. Both the billing statements and the collection notices included warnings of the impending charge off of the account and notices that the charge off would be reported to the consumer reporting agencies. Seventh Avenue has no record of speaking with, or receiving written communication from, Ms. [redacted] throughout the time it was attempting to collect the balance on her account.
Ms. [redacted] finally contacted Seventh Avenue regarding her account in April of 2016, at which time she was referred to the collection agency with which her account had been placed. Ms. [redacted] may contact that agency to make payment arrangements on the outstanding balance on her account.
If Ms. [redacted] has documentation indicating she made a payment that is not reflected on her account she should send copies to Seventh Avenue’s Credit Department at [redacted]. Pending receipt and review of such documentation, Seventh Avenue will assume the balance on the account is correct.
Ms. [redacted]' recent payments have been applied to another account, creating a credit balance on that account. The electronic payments were posted in accordance with the information provided by Ms. [redacted]' financial institution.
Swiss Colony has transferred the existing credit balance on the other...
account to her Swiss Colony account. Swiss Colony has also credited her account to remove all late payment fees and finance charges assessed. Any credit balance created by the payment transfer will be refunded to Ms. [redacted].
Seventh Avenue has no further response to this complaint.
I did speak with the company again today and again they suggested I fax the death certificate again but I’ve been given the run around way too many times. The person I spoke with also said I owed almost $10 more than was is on the statement not due until February 5th. After stating that...
isn’t what the current bill says she said “well just send in a death certificate and they’ll see my notes.” I get this every time I call. [redacted] * Administrative Specialist IIIDivision of Motor CarriersDepartment of Vehicle RegulationKentucky Transportation CabinetP. 502.564.1257 ext. 8015| [email protected] | drive.ky.gov
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have checked my account to make sure the account balance is zero, which it is and I find it funny that you also diabled my credit limit due to this making it zero also. That will go in the Revdex.com post also
Regards,
[redacted]
Montgomery Ward received a completed identity theft affidavit from Ms. [redacted] on May 25, 2016 and has coded the account as fraudulent. Notice will be sent to the consumer reporting agencies to delete the account information from Ms. [redacted] credit file. This change may take up to 30 days to...
appear on a consumer credit report.
We received the correspondence from the Revdex.com regarding your orders #[redacted] and #[redacted] placed 6/24/2015 via internet. We are sorry for any confusion regarding your statement and appreciate the opportunity to explain.
It is standard procedure to send Order...
Acknowledgements the following day (6/25/2015) with all order information including billing statistics, products ordered, and order totals with shipping and processing. When ordering online this same information is listed in full prior to submitting the order. Our records indicate order #[redacted] for the Black Slide Shoes were not immediately available for shipment due to circumstances beyond our control. An email notice was sent 7/18/2015 and per your request 7/23/2015 the order was canceled and credited in full for $67.90 ($59.95 for shoes and 13.95 shipping and processing).
Order #[redacted] for the Essential Leather Tote Bag was promptly credited for $37.99 upon the receipt of your return. Shipping and processing is not automatically credited, which is a common practice in the catalog industry when a product is returned because the customer didn’t like the product or changed his or her mind, or the item did not fit. The Monroe & Main guarantee is listed online under Customer Service or on the order blank in the center of the catalog and states, “If any item, for any reason, does not meet your expectations, just return it to us within 60 days. Simply tell us your preference, and we’ll gladly refund your merchandise amount, credit your account or issue a replacement.” The remaining balance of $10.95 was for the shipping and processing. The Tote Bag was returned using the Smart Label return option at a cost of $7.95 to be applied to your account when processed. This information is clearly stated on the label prior to use.
We have as a courtesy, credited your account in full and closed the account as requested. We are sorry for any inconvenience or disappointment. Sincerely, Monroe & Main
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.PLEASE PROVIDE PROOF OF PURCHASE AS REQUESTED. IF I ORDERED AND SIGNED ANYTHING YOU SHOULD NOT HAVE A PROBLEM SENDING PROOF OF PURCHASE AND WHAT THE AMOUNT OWED IS ABOUT. IF YOU CANNOT PROVIDE THIS PROOF THEN PLEASE REMOVE FROM MY CREDIT PROFILE AS IT IS NOT LEGITIMATE.
Regards,
[redacted]
Ms. [redacted] account record will be updated upon receipt of the payment from the collection agency. Ms. [redacted] may request a paid in full letter once the payment has been verified and Monroe and Main is satisfied that no stop payment order has been issued.
An identity theft affidavit was sent to Ms. [redacted]'s attention on 8/31/17. As stated previously, GrandPointe will investigate this matter further upon receipt of additional information from Ms. [redacted].
The account was coded as fraud on July 18, 2017. The account has been recalled from the collection agency to which it was referred and information regarding the account will be deleted from Mr. [redacted] credit file.
Ms. [redacted] account was charged off as a loss in August of 2013. In May of 2013 GrandPointe received an automated dispute notice regarding the account. An identity theft affidavit was sent to Ms. [redacted] attention for her to complete, sign and return. The affidavit was not returned. A second...
affidavit was sent to Ms. [redacted] in June of 2015, which also was not returned. GrandPointe believes it has responded appropriately to Ms. [redacted] disputes. Moreover, the identifying information on the account matches the information received in the disputes, providing a reasonable basis for believing Ms. [redacted] is responsible for payment of the account. Thanks, Matt
We received the correspondence from the Revdex.com in regards to your order [redacted] placed 2/17/2016 placed via internet. We are sorry for any disappointment with your order for the Jacquard Suit.
Your order was promptly credited for the price of the suit upon receipt of its...
return. Shipping and processing is not automatically credited, which is a common practice in the catalog industry when a product is returned because the customer didn’t like the product or changed his or her mind, or the item did not fit. The Monroe & Main guarantee is listed on the order blank in the center of the catalog or online under Customer Service/Help and states, “If any item, for any reason, does not meet your expectations, just return it to us within 60 days. Simply tell us your preference, and we’ll gladly refund your merchandise amount, credit your account or issue a replacement.”
We have, as a courtesy, issued credit to your card for the shipping and processing charges. Please allow two to four days for this to be reflected on your card. We regret any disappointment, but appreciate the opportunity to explain. Your business is important to us and we hope you’ll give us another chance to serve you. Sincerely, Monroe & Main
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me but still incomplete. My concern is that my identity has been stolen and Colony Brands Inc. accepted my social security number as proof that it was me in order to complete the purchase. There is someone out there in possession of my personal ID that may use it again.
Regards,
[redacted] [redacted]