[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have checked my account to make sure the account balance is zero, which it is and I find it funny that you also diabled my credit limit due to this making it zero also. That will go in the Revdex.com post also
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer Ireviewed appear below.I would like to no if you could contect the credits to let them know about the deleted off March2017.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
The Swiss Colony has credited Ms. [redacted] account to a zero balance and requested deletion of the account information from her credit file. Please note that this change may take 30 days to appear on a consumer credit report.
Ms. [redacted]' recent payments have been applied to another account, creating a credit balance on that account. The electronic payments were posted in accordance with the information provided by Ms. [redacted]' financial institution.
Swiss Colony has transferred the existing credit balance on the other...
account to her Swiss Colony account. Swiss Colony has also credited her account to remove all late payment fees and finance charges assessed. Any credit balance created by the payment transfer will be refunded to Ms. [redacted].
We received the correspondence from the Revdex.com regarding delivery information for order # [redacted] placed via internet 6/21/2015. We apologize for any confusion; our records indicate the order was delivered by Fed Ex Home. Tracking information is sent via email and...
allows our customers to conveniently keep tabs on their anticipated delivery. We have forwarded this information to the proper departments for further review. Thank you for bringing this to our attention. Sincerely, Home at Five
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards, I would also like this removed from my credit rating please, this was stated in my original complaint. thank you
[redacted]
Ms. [redacted] placed an order in the amount of 107.91 that was charged to her Seventh Avenue credit account on September 8, 2015. She made two payments totaling $77.91, leaving an unpaid balance on the account of $30. A billing statement reflecting the payments and the remaining balance was prepared and...
mailed to Ms. [redacted] on or about October 12, 2015. Additional billing statements were mailed to her attention in November and December of 2015 and January, February and March of 2016 before the account was charged off as a loss and referred to a collection agency. In addition to the billing statement, collection notices were also mailed to Ms. [redacted] and multiple telephone calls were placed to her home number, seeking payment of the outstanding balance. Both the billing statements and the collection notices included warnings of the impending charge off of the account and notices that the charge off would be reported to the consumer reporting agencies. Seventh Avenue has no record of speaking with, or receiving written communication from, Ms. [redacted] throughout the time it was attempting to collect the balance on her account.
Ms. [redacted] finally contacted Seventh Avenue regarding her account in April of 2016, at which time she was referred to the collection agency with which her account had been placed. Ms. [redacted] may contact that agency to make payment arrangements on the outstanding balance on her account.
If Ms. [redacted] has documentation indicating she made a payment that is not reflected on her account she should send copies to Seventh Avenue’s Credit Department at [redacted]. Pending receipt and review of such documentation, Seventh Avenue will assume the balance on the account is correct.
We received the correspondence from the Revdex.com in regards to your order #[redacted] placed 9/28/2015 via internet. We sincerely apologize for any inconvenience or disappointment you experienced with your order for the Garden Collection Outdoor Rocker.
We aim to...
delight each and every customer with the highest quality products and services and appreciate your calling attention to this matter. Our records show there were many attempts to communicate from our QA Department and also on your behalf in attempts to contact us. It is our policy to contact the customer within twenty four hours after concerns are reported; if we are unable to reach the consumer, a letter is sent.
Refunds are most often returned in the same manner in which they are received. This would have occurred if the order had been paid in full with your card when placed. We have issued a special request for your refund of $58.69 (the total amount submitted) to be returned to the same card used for the down payment. This should take between three to five business days. This information has also been forwarded to the departments involved for their review and considerations. We regret any inconvenience this has caused, and appreciate the opportunity to explain. Sincerely, Montgomery Ward
Our records indicate the receipt of the Jacobean Quilt ($52.99) to our processing facility. Information received previously indicated the [redacted] ($79.99) was being returned. Since credit of $86.87 (includes shipping & processing) was issued for the [redacted] prior to return, you received $30.88 in additional credit due to the price difference in the quilts. We will leave the adjustment as is.
We are in the process of issuing credit of $11 to reimburse the return shipping. This will be returned to your card within the next 24-48 hours.
As previously stated, “If any additional information is provided, such as an order number, we will gladly complete additional research.” Unfortunately, we are unable to locate any additional orders with your physical address, email address, or phone number. If specific information is submitted from the letter received, such as the order number, or any account reference, we will review any underlying circumstances and respond.
Ms. [redacted] filed a complaint with the Revdex.com in September of 2014 with similar allegations. In response, Montgomery Ward sent an identity theft affidavit to Ms. [redacted] for her to complete and return. Montgomery Ward's records indicate the affidavit was never returned. Based on the information...
available at the time, Montgomery Ward determined that their was a reasonable basis for believing Ms. Edwards opened the account and was responsible for payment of the balance.
Montgomery Ward will send another affidavit to Ms. [redacted] in response to this complaint, as well.
Montgomery Ward's guarantee, which is printed in its catalogs and posted on its web site, states: Satisfaction Guaranteed
When you receive your order, if you are not completely satisfied you can return any unused item in its original packaging for a full refund of the purchase price (excluding...
shipping and processing charges) or exchange (subject to the terms and conditions below).
Note that credit for shipping and processing charges are excluded from the guarantee. Mr. [redacted] placed an order for a tablet, which was posted to his account on June 28, 2017. Mr. [redacted] subsequently returned the tablet, resulting in a credit to his account for the MERCHANDISE PRICE of the item. This left an outstanding balance on the account of the shipping and processing charges and the expedited shipping fee. Mr. [redacted] has failed to pay those charges, resulting in the imposition of finance charges and late payment fees. Purely as a courtesy to Mr. [redacted], Wards has credited his account to a zero balance. Mr. [redacted] should be aware of the return policy before making any future purchases from Wards.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[You both have refused to address the issue and the response does not address the 2Nd payment on May 25th. Maybe the FTC will address how ASHRO is selectively accepting online payments. I had to make 2 augments on 5/25 earlier payments made in May suddenly disappeared. I do not trust ASHRO. The company selectively addressed issues and of course skipped the main issue of disappearing online payments like the 2nd payment in May still not accounted for by ASHRO. It seems this will not be resolved but as stated earlier , maybe the FTC needs to be aware of how ASHRO handles online payments. .]
Regards,
[redacted]
Seventh Avenue received an order in Mr. [redacted] name for a personalized blessing plaque. Seventh Avenue’s records indicate a call was received on November 28, 2016, inquiring about the items that were ordered. The account was paid in full on December 8, 2016.
Ms. [redacted] account has not been sold or assigned to another creditor, it was simply referred to a third party collection agency for further efforts to recover the delinquent debt. The debt remains in existence and the account is still owned by Country Door. Therefore, the reporting of the account is accurate and correct.
Ms. [redacted] account record will be updated upon receipt of the payment from the collection agency. Ms. [redacted] may request a paid in full letter once the payment has been verified and Monroe and Main is satisfied that no stop payment order has been issued.
We received the correspondence from the Revdex.com regarding your orders #[redacted] and #[redacted] placed 6/24/2015 via internet. We are sorry for any confusion regarding your statement and appreciate the opportunity to explain.
It is standard procedure to send Order...
Acknowledgements the following day (6/25/2015) with all order information including billing statistics, products ordered, and order totals with shipping and processing. When ordering online this same information is listed in full prior to submitting the order. Our records indicate order #[redacted] for the Black Slide Shoes were not immediately available for shipment due to circumstances beyond our control. An email notice was sent 7/18/2015 and per your request 7/23/2015 the order was canceled and credited in full for $67.90 ($59.95 for shoes and 13.95 shipping and processing).
Order #[redacted] for the Essential Leather Tote Bag was promptly credited for $37.99 upon the receipt of your return. Shipping and processing is not automatically credited, which is a common practice in the catalog industry when a product is returned because the customer didn’t like the product or changed his or her mind, or the item did not fit. The Monroe & Main guarantee is listed online under Customer Service or on the order blank in the center of the catalog and states, “If any item, for any reason, does not meet your expectations, just return it to us within 60 days. Simply tell us your preference, and we’ll gladly refund your merchandise amount, credit your account or issue a replacement.” The remaining balance of $10.95 was for the shipping and processing. The Tote Bag was returned using the Smart Label return option at a cost of $7.95 to be applied to your account when processed. This information is clearly stated on the label prior to use.
We have as a courtesy, credited your account in full and closed the account as requested. We are sorry for any inconvenience or disappointment. Sincerely, Monroe & Main
We received your correspondence from the Revdex.com regarding Order #[redacted]. We apologize for the delay in shipping the Cressida Dress.
When adding an item to your online shopping cart, any special messages regarding that item will pop up under the quantity in a tan font. This...
allows the customer the opportunity to continue with that item or remove it from the cart. If the customer wishes to include a delayed item in the order, this item will be reflected on the account balance but will be denoted as unshipped merchandise. This notation lets our billing department and the customer know that neither finance charges nor payments are to be applied to this portion of the balance until the item ships. Unshipped merchandise is included in the account balance to accurately reflect any remaining credit.
Our records indicate the Cressida Dress is expected to ship approximately 7/13/2015. If inventory becomes available prior to that date, the item may ship sooner. Shipment notification will be emailed when tracking becomes available. If you no longer wish to wait for the item, please call Customer Service toll free at [redacted] and we will gladly remove this item from your account.
We hope this information is helpful to you. We appreciate the opportunity to explain.
Sincerely,
Ashro
Revdex.com: I would like an email to: [redacted] to be sent confirming that the $50 Credit has indeed been Refunded and Posted to my Credit Card; I would like a Current Statement be immediately sent to my email: [redacted] indicative of all Credits recently Posted as well as showing and evidencing that ALL Charges have been Removed and leaving me with a $2+ Credit, and I would like to know exactly WHEN the $50 IS Posted along with being provided a copy of the Credit Reversal Submitted to my Financial Institution.
I have reviewed the response made by the business in reference to complaint ID 11838196, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Tina [redacted]
Upon reviewing Beatrice [redacted]’s account, we have determined that she has over paid by $12.99 and a refund will be issued. It is possible that a bill may have crossed in the mail at the same time she sent in her payment and we apologize for any inconvenience this has caused.Please allow 30 days for the refund to be received. [redacted]Colony BrandsCustomer Service LiaisonMidnight Velvet, Monroe and Main, Ashro
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have checked my account to make sure the account balance is zero, which it is and I find it funny that you also diabled my credit limit due to this making it zero also. That will go in the Revdex.com post also
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer Ireviewed appear below.I would like to no if you could contect the credits to let them know about the deleted off March2017.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
The Swiss Colony has credited Ms. [redacted] account to a zero balance and requested deletion of the account information from her credit file. Please note that this change may take 30 days to appear on a consumer credit report.
Ms. [redacted]' recent payments have been applied to another account, creating a credit balance on that account. The electronic payments were posted in accordance with the information provided by Ms. [redacted]' financial institution.
Swiss Colony has transferred the existing credit balance on the other...
account to her Swiss Colony account. Swiss Colony has also credited her account to remove all late payment fees and finance charges assessed. Any credit balance created by the payment transfer will be refunded to Ms. [redacted].
We received the correspondence from the Revdex.com regarding delivery information for order # [redacted] placed via internet 6/21/2015. We apologize for any confusion; our records indicate the order was delivered by Fed Ex Home. Tracking information is sent via email and...
allows our customers to conveniently keep tabs on their anticipated delivery. We have forwarded this information to the proper departments for further review. Thank you for bringing this to our attention. Sincerely, Home at Five
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards, I would also like this removed from my credit rating please, this was stated in my original complaint. thank you
[redacted]
Ms. [redacted] placed an order in the amount of 107.91 that was charged to her Seventh Avenue credit account on September 8, 2015. She made two payments totaling $77.91, leaving an unpaid balance on the account of $30. A billing statement reflecting the payments and the remaining balance was prepared and...
mailed to Ms. [redacted] on or about October 12, 2015. Additional billing statements were mailed to her attention in November and December of 2015 and January, February and March of 2016 before the account was charged off as a loss and referred to a collection agency. In addition to the billing statement, collection notices were also mailed to Ms. [redacted] and multiple telephone calls were placed to her home number, seeking payment of the outstanding balance. Both the billing statements and the collection notices included warnings of the impending charge off of the account and notices that the charge off would be reported to the consumer reporting agencies. Seventh Avenue has no record of speaking with, or receiving written communication from, Ms. [redacted] throughout the time it was attempting to collect the balance on her account.
Ms. [redacted] finally contacted Seventh Avenue regarding her account in April of 2016, at which time she was referred to the collection agency with which her account had been placed. Ms. [redacted] may contact that agency to make payment arrangements on the outstanding balance on her account.
If Ms. [redacted] has documentation indicating she made a payment that is not reflected on her account she should send copies to Seventh Avenue’s Credit Department at [redacted]. Pending receipt and review of such documentation, Seventh Avenue will assume the balance on the account is correct.
Seventh Avenue has no further response to this complaint.
We received the correspondence from the Revdex.com in regards to your order #[redacted] placed 9/28/2015 via internet. We sincerely apologize for any inconvenience or disappointment you experienced with your order for the Garden Collection Outdoor Rocker.
We aim to...
delight each and every customer with the highest quality products and services and appreciate your calling attention to this matter. Our records show there were many attempts to communicate from our QA Department and also on your behalf in attempts to contact us. It is our policy to contact the customer within twenty four hours after concerns are reported; if we are unable to reach the consumer, a letter is sent.
Refunds are most often returned in the same manner in which they are received. This would have occurred if the order had been paid in full with your card when placed. We have issued a special request for your refund of $58.69 (the total amount submitted) to be returned to the same card used for the down payment. This should take between three to five business days. This information has also been forwarded to the departments involved for their review and considerations. We regret any inconvenience this has caused, and appreciate the opportunity to explain. Sincerely, Montgomery Ward
Our records indicate the receipt of the Jacobean Quilt ($52.99) to our processing facility. Information received previously indicated the [redacted] ($79.99) was being returned. Since credit of $86.87 (includes shipping & processing) was issued for the [redacted] prior to return, you received $30.88 in additional credit due to the price difference in the quilts. We will leave the adjustment as is.
We are in the process of issuing credit of $11 to reimburse the return shipping. This will be returned to your card within the next 24-48 hours.
As previously stated, “If any additional information is provided, such as an order number, we will gladly complete additional research.” Unfortunately, we are unable to locate any additional orders with your physical address, email address, or phone number. If specific information is submitted from the letter received, such as the order number, or any account reference, we will review any underlying circumstances and respond.
Ms. [redacted] filed a complaint with the Revdex.com in September of 2014 with similar allegations. In response, Montgomery Ward sent an identity theft affidavit to Ms. [redacted] for her to complete and return. Montgomery Ward's records indicate the affidavit was never returned. Based on the information...
available at the time, Montgomery Ward determined that their was a reasonable basis for believing Ms. Edwards opened the account and was responsible for payment of the balance.
Montgomery Ward will send another affidavit to Ms. [redacted] in response to this complaint, as well.
Montgomery Ward's guarantee, which is printed in its catalogs and posted on its web site, states: Satisfaction Guaranteed
When you receive your order, if you are not completely satisfied you can return any unused item in its original packaging for a full refund of the purchase price (excluding...
shipping and processing charges) or exchange (subject to the terms and conditions below).
Note that credit for shipping and processing charges are excluded from the guarantee. Mr. [redacted] placed an order for a tablet, which was posted to his account on June 28, 2017. Mr. [redacted] subsequently returned the tablet, resulting in a credit to his account for the MERCHANDISE PRICE of the item. This left an outstanding balance on the account of the shipping and processing charges and the expedited shipping fee. Mr. [redacted] has failed to pay those charges, resulting in the imposition of finance charges and late payment fees. Purely as a courtesy to Mr. [redacted], Wards has credited his account to a zero balance. Mr. [redacted] should be aware of the return policy before making any future purchases from Wards.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[You both have refused to address the issue and the response does not address the 2Nd payment on May 25th. Maybe the FTC will address how ASHRO is selectively accepting online payments. I had to make 2 augments on 5/25 earlier payments made in May suddenly disappeared. I do not trust ASHRO. The company selectively addressed issues and of course skipped the main issue of disappearing online payments like the 2nd payment in May still not accounted for by ASHRO. It seems this will not be resolved but as stated earlier , maybe the FTC needs to be aware of how ASHRO handles online payments. .]
Regards,
[redacted]
Seventh Avenue received an order in Mr. [redacted] name for a personalized blessing plaque. Seventh Avenue’s records indicate a call was received on November 28, 2016, inquiring about the items that were ordered. The account was paid in full on December 8, 2016.
Ms. [redacted] account has not been sold or assigned to another creditor, it was simply referred to a third party collection agency for further efforts to recover the delinquent debt. The debt remains in existence and the account is still owned by Country Door. Therefore, the reporting of the account is accurate and correct.
Ms. [redacted] account record will be updated upon receipt of the payment from the collection agency. Ms. [redacted] may request a paid in full letter once the payment has been verified and Monroe and Main is satisfied that no stop payment order has been issued.
We received the correspondence from the Revdex.com regarding your orders #[redacted] and #[redacted] placed 6/24/2015 via internet. We are sorry for any confusion regarding your statement and appreciate the opportunity to explain.
It is standard procedure to send Order...
Acknowledgements the following day (6/25/2015) with all order information including billing statistics, products ordered, and order totals with shipping and processing. When ordering online this same information is listed in full prior to submitting the order. Our records indicate order #[redacted] for the Black Slide Shoes were not immediately available for shipment due to circumstances beyond our control. An email notice was sent 7/18/2015 and per your request 7/23/2015 the order was canceled and credited in full for $67.90 ($59.95 for shoes and 13.95 shipping and processing).
Order #[redacted] for the Essential Leather Tote Bag was promptly credited for $37.99 upon the receipt of your return. Shipping and processing is not automatically credited, which is a common practice in the catalog industry when a product is returned because the customer didn’t like the product or changed his or her mind, or the item did not fit. The Monroe & Main guarantee is listed online under Customer Service or on the order blank in the center of the catalog and states, “If any item, for any reason, does not meet your expectations, just return it to us within 60 days. Simply tell us your preference, and we’ll gladly refund your merchandise amount, credit your account or issue a replacement.” The remaining balance of $10.95 was for the shipping and processing. The Tote Bag was returned using the Smart Label return option at a cost of $7.95 to be applied to your account when processed. This information is clearly stated on the label prior to use.
We have as a courtesy, credited your account in full and closed the account as requested. We are sorry for any inconvenience or disappointment. Sincerely, Monroe & Main
We received your correspondence from the Revdex.com regarding Order #[redacted]. We apologize for the delay in shipping the Cressida Dress.
When adding an item to your online shopping cart, any special messages regarding that item will pop up under the quantity in a tan font. This...
allows the customer the opportunity to continue with that item or remove it from the cart. If the customer wishes to include a delayed item in the order, this item will be reflected on the account balance but will be denoted as unshipped merchandise. This notation lets our billing department and the customer know that neither finance charges nor payments are to be applied to this portion of the balance until the item ships. Unshipped merchandise is included in the account balance to accurately reflect any remaining credit.
Our records indicate the Cressida Dress is expected to ship approximately 7/13/2015. If inventory becomes available prior to that date, the item may ship sooner. Shipment notification will be emailed when tracking becomes available. If you no longer wish to wait for the item, please call Customer Service toll free at [redacted] and we will gladly remove this item from your account.
We hope this information is helpful to you. We appreciate the opportunity to explain.
Sincerely,
Ashro
Revdex.com: I would like an email to: [redacted] to be sent confirming that the $50 Credit has indeed been Refunded and Posted to my Credit Card; I would like a Current Statement be immediately sent to my email: [redacted] indicative of all Credits recently Posted as well as showing and evidencing that ALL Charges have been Removed and leaving me with a $2+ Credit, and I would like to know exactly WHEN the $50 IS Posted along with being provided a copy of the Credit Reversal Submitted to my Financial Institution.
I have reviewed the response made by the business in reference to complaint ID 11838196, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Tina [redacted]
Upon reviewing Beatrice [redacted]’s account, we have determined that she has over paid by $12.99 and a refund will be issued. It is possible that a bill may have crossed in the mail at the same time she sent in her payment and we apologize for any inconvenience this has caused.Please allow 30 days for the refund to be received. [redacted]Colony BrandsCustomer Service LiaisonMidnight Velvet, Monroe and Main, Ashro