Thank you for contacting customer service, we apologize for any inconvenience this has caused you. A customer service manager will reach out to Mr.[redacted] to resolve this matter.
A request to delete the inquiry was sent to the consumer reporting agencies on 9/18/15. Please note that this is a request - Home at five does not have the ability to compel the agency to the comply.
I talked to 3 representatives from 7 avenue, one of them(1st representative) when I asked them about the bad credit rating reporting she could not find my information, and she put me on hold because she said she had to talk with her supervisor. I waited for 20 minutes for her to come back to the phone. Phone went dead. I called them because Astor , another catalog company told me that they couldn't offer me credit hereof "7 Avenue," reported on my credit report that I still owed them on a bill that I never even had. When I called the second time, I asked her did I owe them any money, I gather my name and number which was in their computer.I asked her to give me the account and she kept asking me my address because she said she didn't know the address on this account. I gave her my address and she said oh yea this is you. You owe us $69.96. You pay $10 in October, but you have not paid any money since then. I told her that my account was paid off in 2016. She put me on hold because I asked to speak to her supervisor. Again I waited for 20 minutes. Phone went dead. I was never allowed to speak to a supervisor. I called and spoke to a 3rd representative and he referred me to their collection agency. Collection agency could not find any bill that I owed. I called back and talked to another representative from 7 Avenue and I explained to him that I paid them off. He gave me an account number which I never had. He insisted that I owed them $69.99 and that this account has been opened since 1999 using my current address of 1320 high street I. Paducah Kentucky. I explained to this representative that in 1999 I was in Markham Illinois. I just recently moved to Paducah in 2013 in November. He said, "yea right." He said that second account is I. [redacted] name. On my credit report 7 avenue is showing me delinquent because we purchased a car recently and 7 Avenue reports me being delinquent in payment. I want 7 avenue to stop reporting me as being delinquent for an account that I never had.
After numerous attempts, Swiss Colony has succeeded in contacting Ms. [redacted] and has resolved the issues regarding her complaint. Ms. [redacted] was also given the direct number for a credit supervisor so that she may call if the issue reappears.
We received the correspondence from the Revdex.com regarding your order # [redacted] placed 11/28/2014. We sincerely apologize for any disappointment regarding your order. The majority, but not all, of our Midnight Velvet products are shipped to our...
customers in a cardboard, zebra stripped shipping box. On this box is glued the shipping labels. This box is a shipping box, not a gift box. We apologize for any misunderstanding. We have no record of receiving back any of the three items on your order. Per your phone call on 1/22/15 we issued credit for 2 items. We have as a courtesy, now given a full refund on your order, and your account balance is zero. Sincerely Midnight Velvet Thank you,[redacted]Customer Service
Seventh Avenue located an account in Mr. [redacted] name, but the balance on the account does not match the information in the complaint. Seventh Avenue has elected to request deletion of that account from Mr. [redacted] credit file. This change may take up to 30 days to appear on a consumer...
I'm happy to report that seventh ave has refund they hole amount of 59.95 plus part of the sniping cost total $64.23. Thank you so much for ur help in this matter. Sincerely [redacted]
The Fair Credit Reporting Act does not require consumers to "authorize" a request for a consumer credit report. The law allows creditors to request a copy of a consumer credit report in response to any consumer initiated credit transaction, including acceptance of a pre-approved offer,...
applying for a new account, or making a purchase on an existing account. Ms. [redacted] was an existing customer at the time the request for a consumer credit report was made and the request was made in response to a new purchase initiated by Ms. [redacted]. Nonetheless, in response to a request from Ms. [redacted] prior to this complaint, Seventh Avenue has requested deletion of the inquiry from her consumer credit report. Ms. [redacted] should note that this is simply a request and that the consumer reporting agency is not required to comply.
The account has been closed to new purchases since December 23, 2017. Ms. [redacted] has indicated that the address on the account is her mailing address. Payments are being made on the account in Ms. [redacted]'s name. Ms. [redacted] has indicated that she believes her mother placed an order in her name. Ashro...
informed Ms. [redacted] that responsibility for payment of the account can be transferred to another individual if a notarized letter requesting the transfer, signed by both parties, is provided. Ms. [redacted] has refused to provide such a letter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. ...
If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Country Door does not sell or assign its accounts. Third party collection agencies are authorized to engage in efforts to recover delinquent accounts on behalf of Country Door. Country Door has no record of receiving any recovery on Ms. [redacted] account. Given that neither the status of the account...
nor the balance owed has changed, Country Door sees no basis for modifying or deleting the information furnished to the consumer reporting agencies regarding Ms. [redacted] account.
We received the correspondence from the Revdex.com and regret our investigation to locate a current order using your name, address, phone number, or email address were unsuccessful. We will gladly research further if an order number or account number could be obtained. We look...
forward to serving you in the near future. Sincerely, Home at Five
We received the correspondence from the Revdex.com in regards to your order #[redacted] for the DVD/VCR Player placed 11/02/2016 via phone. We apologize for any confusion regarding the letter you received.
At the completion of your order our representative reviewed the order number...
and total of $201.90, which includes the shipping and processing. The letter you received was for a down payment request of $100.95 to release your order. A down payment is required to establish a credit record with our company. After your down payment is received regular monthly payments will begin. However, records indicate you submitted full payment of $202.00 which was received and processed 11/12/2016. Your order is currently in transit with estimated arrival of 11/19/2016. Since full payment of the order was received, no additional payments are due.
For future reference if there is any concern please feel free to contact us toll free at 888-557-3848. Our friendly Customer Service representatives will be happy to assist anytime from 8:00am – Midnight Central Time. We apologize for any misunderstanding and appreciate the opportunity to explain. Sincerely, Montgomery Ward
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
Dominic [redacted]
The "documentation" does not include any information regarding the financial institution or account number used for the alleged payments and does not include verification that the payment was actually processed, was accepted and cleared Ms. [redacted]'s account. Adequate documentation of the payments would consist of a bank statement (redacted remove other transactions) on the letterhead of the financial institution that included the number of the account used to make the payments, the date and transaction number of each payment and a running balance total showing the payments actually cleared.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you so much for your help. It is sincerely appreciated.
Regards,
[redacted]
We received the communication from the Revdex.com in regards to your order #[redacted] placed 6/28/16 via internet. We are sorry to hear of the loss of your Leather Beaded Bracelet.
Every effort is made to provide the best service and highest quality possible. We are sorry to hear of...
a continued problem you encountered with the bracelet. Thank you for bringing this to our attention. Your comments have been forwarded to the departments involved for their additional review and considerations. We have taken the liberty to credit your account for a full refund of the bracelet plus some shipping and processing of your order in the amount of $64.95. This credit will be reflected on your next statement.
Customer satisfaction is important to us and we hope you’ll allow us another opportunity to serve you again in the near future. Sincerely, Seventh Avenue
Mr. [redacted] was contacted on June 13, 2017 and was informed that requests had been submitted to remove the account information from his credit file. Mr. [redacted] was told this change could take more than 30 days to appear on a consumer credit report.
Thank you for contacting customer service, we apologize for any inconvenience this has caused you. A customer service manager will reach out to Mr.[redacted] to resolve this matter.
A request to delete the inquiry was sent to the consumer reporting agencies on 9/18/15. Please note that this is a request - Home at five does not have the ability to compel the agency to the comply.
I talked to 3 representatives from 7 avenue, one of them(1st representative) when I asked them about the bad credit rating reporting she could not find my information, and she put me on hold because she said she had to talk with her supervisor. I waited for 20 minutes for her to come back to the phone. Phone went dead. I called them because Astor , another catalog company told me that they couldn't offer me credit hereof "7 Avenue," reported on my credit report that I still owed them on a bill that I never even had. When I called the second time, I asked her did I owe them any money, I gather my name and number which was in their computer.I asked her to give me the account and she kept asking me my address because she said she didn't know the address on this account. I gave her my address and she said oh yea this is you. You owe us $69.96. You pay $10 in October, but you have not paid any money since then. I told her that my account was paid off in 2016. She put me on hold because I asked to speak to her supervisor. Again I waited for 20 minutes. Phone went dead. I was never allowed to speak to a supervisor. I called and spoke to a 3rd representative and he referred me to their collection agency. Collection agency could not find any bill that I owed. I called back and talked to another representative from 7 Avenue and I explained to him that I paid them off. He gave me an account number which I never had. He insisted that I owed them $69.99 and that this account has been opened since 1999 using my current address of 1320 high street I. Paducah Kentucky. I explained to this representative that in 1999 I was in Markham Illinois. I just recently moved to Paducah in 2013 in November. He said, "yea right." He said that second account is I. [redacted] name. On my credit report 7 avenue is showing me delinquent because we purchased a car recently and 7 Avenue reports me being delinquent in payment. I want 7 avenue to stop reporting me as being delinquent for an account that I never had.
After numerous attempts, Swiss Colony has succeeded in contacting Ms. [redacted] and has resolved the issues regarding her complaint. Ms. [redacted] was also given the direct number for a credit supervisor so that she may call if the issue reappears.
We received the correspondence from the Revdex.com regarding your order # [redacted] placed 11/28/2014. We sincerely apologize for any disappointment regarding your order. The majority, but not all, of our Midnight Velvet products are shipped to our...
customers in a cardboard, zebra stripped shipping box. On this box is glued the shipping labels. This box is a shipping box, not a gift box. We apologize for any misunderstanding. We have no record of receiving back any of the three items on your order. Per your phone call on 1/22/15 we issued credit for 2 items. We have as a courtesy, now given a full refund on your order, and your account balance is zero. Sincerely Midnight Velvet Thank you,[redacted]Customer Service
Seventh Avenue located an account in Mr. [redacted] name, but the balance on the account does not match the information in the complaint. Seventh Avenue has elected to request deletion of that account from Mr. [redacted] credit file. This change may take up to 30 days to appear on a consumer...
credit report.
I'm happy to report that seventh ave has refund they hole amount of 59.95 plus part of the sniping cost total $64.23. Thank you so much for ur help in this matter. Sincerely [redacted]
The Fair Credit Reporting Act does not require consumers to "authorize" a request for a consumer credit report. The law allows creditors to request a copy of a consumer credit report in response to any consumer initiated credit transaction, including acceptance of a pre-approved offer,...
applying for a new account, or making a purchase on an existing account. Ms. [redacted] was an existing customer at the time the request for a consumer credit report was made and the request was made in response to a new purchase initiated by Ms. [redacted]. Nonetheless, in response to a request from Ms. [redacted] prior to this complaint, Seventh Avenue has requested deletion of the inquiry from her consumer credit report. Ms. [redacted] should note that this is simply a request and that the consumer reporting agency is not required to comply.
The account has been closed to new purchases since December 23, 2017. Ms. [redacted] has indicated that the address on the account is her mailing address. Payments are being made on the account in Ms. [redacted]'s name. Ms. [redacted] has indicated that she believes her mother placed an order in her name. Ashro...
informed Ms. [redacted] that responsibility for payment of the account can be transferred to another individual if a notarized letter requesting the transfer, signed by both parties, is provided. Ms. [redacted] has refused to provide such a letter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. ...
If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Country Door does not sell or assign its accounts. Third party collection agencies are authorized to engage in efforts to recover delinquent accounts on behalf of Country Door. Country Door has no record of receiving any recovery on Ms. [redacted] account. Given that neither the status of the account...
nor the balance owed has changed, Country Door sees no basis for modifying or deleting the information furnished to the consumer reporting agencies regarding Ms. [redacted] account.
We received the correspondence from the Revdex.com and regret our investigation to locate a current order using your name, address, phone number, or email address were unsuccessful. We will gladly research further if an order number or account number could be obtained. We look...
forward to serving you in the near future. Sincerely, Home at Five
We received the correspondence from the Revdex.com in regards to your order #[redacted] for the DVD/VCR Player placed 11/02/2016 via phone. We apologize for any confusion regarding the letter you received.
At the completion of your order our representative reviewed the order number...
and total of $201.90, which includes the shipping and processing. The letter you received was for a down payment request of $100.95 to release your order. A down payment is required to establish a credit record with our company. After your down payment is received regular monthly payments will begin. However, records indicate you submitted full payment of $202.00 which was received and processed 11/12/2016. Your order is currently in transit with estimated arrival of 11/19/2016. Since full payment of the order was received, no additional payments are due.
For future reference if there is any concern please feel free to contact us toll free at 888-557-3848. Our friendly Customer Service representatives will be happy to assist anytime from 8:00am – Midnight Central Time. We apologize for any misunderstanding and appreciate the opportunity to explain. Sincerely, Montgomery Ward
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
Dominic [redacted]
The "documentation" does not include any information regarding the financial institution or account number used for the alleged payments and does not include verification that the payment was actually processed, was accepted and cleared Ms. [redacted]'s account. Adequate documentation of the payments would consist of a bank statement (redacted remove other transactions) on the letterhead of the financial institution that included the number of the account used to make the payments, the date and transaction number of each payment and a running balance total showing the payments actually cleared.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you so much for your help. It is sincerely appreciated.
Regards,
[redacted]
We received the communication from the Revdex.com in regards to your order #[redacted] placed 6/28/16 via internet. We are sorry to hear of the loss of your Leather Beaded Bracelet.
Every effort is made to provide the best service and highest quality possible. We are sorry to hear of...
a continued problem you encountered with the bracelet. Thank you for bringing this to our attention. Your comments have been forwarded to the departments involved for their additional review and considerations. We have taken the liberty to credit your account for a full refund of the bracelet plus some shipping and processing of your order in the amount of $64.95. This credit will be reflected on your next statement.
Customer satisfaction is important to us and we hope you’ll allow us another opportunity to serve you again in the near future. Sincerely, Seventh Avenue
Mr. [redacted] was contacted on June 13, 2017 and was informed that requests had been submitted to remove the account information from his credit file. Mr. [redacted] was told this change could take more than 30 days to appear on a consumer credit report.
Thank you for contacting customer service, depending on your bank, the refund will be applied to your account within 2-10 days.