Spigen Inc

Dear ***
Thank you for your purchase with Spigen Our customers are very important and we are working as hard as we can to get back to them as quickly as possible
We greatly apologize for the delay with your order Our intake increased very unexpectedly
and we have been working around the clock to try and get the orders out as quickly as possible
We have checked your order and it does show it to be delivered However for the inconvenience, we will be issuing a 30% discount back to your order
If you have any other questions, please do feel free to contact us directly
Our apologies again and thank you so much for your patience thus far.
Best Regards,
***

Dear ***,
We are very sorry that we were not able to respond to you sooner regarding your returns
We have attached the necessary returns information If you are unable to access it, please send the item to Spigen Inc Research Drive Irvine, CA
Please be sure to include your name, order number and reason for return Once received, our returns team will process it for a refund.
Sorry again for the delay in our response We are trying to respond to our customers as quickly as possible.
Thank you.
Best Regards,
***

Dear ***, Our apologies that we have not responded to you in regards to this issue. We have looked back on your inquiries and it seems the order number give was different than the one that was attached to our Spigen order However we were able to get the correct one from the
screenshot that had been sent to us Thanks for getting us that information. In regards to this case, no updates have been made The best option would be to issue a refund at this time It should reflect back into your account in the next few days. Our apologies again and if you need anything else please do not hesitate to email [email protected]. Thank you for your patience with us Best Regards, ***

Dear *** ***,
Your replacement was shipped and the tracking shows that it was delivered on 11/17/
We have emailed you the tracking number
Please let us know if you have any other questions Thank you

Dear ***, We are sorry that we were not able to get to you sooner I do see an agent was able to help with this issue and a refund has been completed on our end for the product that was not received. If there is an issue in the future, please let us know and we will continue to help
you as best we can. Thank you and our apologies again for the inconvenience Best Regards, ***

Dear ***, We are sorry that you are having this issue with the case that was purchased from us We are trying to find your order information and have been unable to do so with the name and email address on this complaint If you can email us at *** with this
information Thank you and we look forward to trying to help you as best we can. Best Regards, ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution of credit to my account satisfactory Thank you for your assistance
Regards,
*** ***

Dear ***
First off we want to sincerely apologize for the delay in our response We are working as hard as we can to get back to our customers as quickly as possible with the resources that are available to us.
We have checked the order and the tracking is
updating and the case should arrive shortly.
For the inconvenience, we are giving you a discount on this purchase This refund will reflect in the next 3-business days
Thanks so much for your patience and again we are sorry for the delay in shipment and response
The satisfaction of our customers is important to us, and we will work diligently to help as best we can.
Best Regards,
***

Dear ***,
Thank you for your order We are very sorry for the trouble you had in contacting us and with your shipment.
We experience a huge increase in our orders unexpectedly We were processing package as quickly as possible We do see your package has been delivered.
For the trouble, we will be issuing a refund on your shipping fee
Our customers are very important to us and we are trying to get back to everyone as quickly as possible
We do hope you are enjoying the cases
Our apologies again and your patience thus far has been greatly appreciated
Thank you.
Best Regards,
***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear *** ***,
Sorry for the delay in our response to your request.
Your returned package was excepted and the refund was submitted on 10/30/ It has been completed on our end but it will take some extra days for it to process through your credit card
company
Thank you for your patience with us and if there is anything else we are able to do for you, please do let us know.
Thank you.
Best Regards,
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear ***,
Sorry that we were not able to get to you sooner.
It does seem like you purchased your item from our eBay store In the future, contacting the seller is the quickest way to get help for eBay ordersYou can contact them through this
link: http://www.ebay.com/usr/spigen_inc (Through Contact Seller link)
It does seem like we have responded and ask for an updated shipping address so we can get a replacement out to you.
Please respond to the message and we will help you as best we can.
Thanks so much for your patience!
Best Regards,
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I believe this company misrepresented the availability of this product from the time of order (meaning the case wasn't even made and in their warehouse at the time they took my order and payment)Then they remained completely unavailable for 3+ weeks by not answering their customer service phone line and by not personally responding to MULTIPLE emails that I sent over a period of weeks (They sent "blanket" emails but they were all inaccurate and misleading) Now after getting reported to the Revdex.com, they want to give me the product for freeand they find the time to respond to the Revdex.com claim far more quickly Companies should not be permitted to do business this way The product finally arrived, but I am going to return it While I acknowledge that they are trying to make it better by returning my payment (finally) and giving the case to me for free now, it's tool late and there was too much deception along the way
Regards,
*** ***

Dear ***,
We are sorry for the delay in your package.
It looks like it processed without delays
We have recently responded to your messages, and asked if you wish for a reshipment of this package.
Please respond there and we will
continue to help you as best we can.
Our apologies again and your patience and understanding are greatly appreciated
Best Regards,
***

Is it possible to close this? Spigen refunded me. Thank you,*** ***

Dear ***,
Sorry we were not able to respond sooner to your request.
We had not received your returned package which is why the refund had not been issued.
We do see that it is being returned to us, so we have completed the refund on this
order.
It is complete on our end, but it does take some extra days for it to reflect back to your credit card
Our apologies for the inconveniences and thanks so much for your patience
Please do let us know if there is anything else we are able to do for you
Thank you.
Best Regards,
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
On 9/19/I contacted support at Spigen about a Neo Hybrid iPhone 5S case that had brokenThis case was still under the year warranty and I wanted to explore getting it replacedOn 9/I was contacted by *** a representative for the company and asked for additional info about the case and pictures of the broken itemI immediately responded with the requested information and photosIt has now been a month and I have yet to receive any additional communication from the companyI have emailed *** a couple more times asking for a follow up, but have not gotten any responseI have tried calling the company, but their phone number only goes to a general voicemailI filed a complaint with the Revdex.com on 10/about thisOn 10/29, Spigen responded and said that they would send me an email asking for my address so that they could send out a replacement caseI immediately responded to their email with my address, but once again recieved no response from them that they got my address or would be shipping the productI have emailed multiple times to make sure they got my info, but it has now been two more weeks without any response from them
I would like to be contacted and have my case replaced with a new one within a week, or be given a credit to purchase a new one on Amazon
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***-m***

Dear ***,
We are very sorry for the delay with your order We have been trying to process our orders within the time stated but we will admit that we did not expect the quantity of orders we received.
Your package has been processed and the tracking should
begin to update shortly.
In the meantime, we will be issuing a refund of your shipping fees on this orderIf you wish to return the items after receiving them, please do not worry about the return period We will honor the return even if it falls outside of the day period
We were not trying to mislead our customers We are working as hard as we can to make sure all orders ship out
Our apologies again and we are thankful for the patience you have given us thus far.
Let us know if you have any other questions.
Thank you.
Best Regards,
***