Spigen Inc

Dear ***,
Sorry for our delayed response I do see that we inquired about receiving more order info, but we will be sending the return instructions through the message you have sent.
There will be no need to worry about being outside of the days since you
contacted us within the day window
We just ask you promptly send the case back to us and once received we will issue the refund
If you can send us the tracking number, we will be able to issue the refund a little more quickly.
Thank so much for your patience and let us know if there is anything else we are able to do for you
Best Regards,
***

Dear ***, We are sorry that we did were not able to respond to you sooner I do see an agent did respond to you on 12/15/in regards to your inquiry. Please follow all instructions and you should be able to place a new order for the case through our Amazon store so you can
received the alternate price. Let us know if you have any other questions. Thank you Best Regards, ***

Dear ***,
Sorry for the delay in our response.
We have asked for a shipping address confirmation so we can get a replacement out to you.
Please let us know through the message and we will continue to help you at that time.
Our apologies
again for the delay
Best Regards,
***

Dear ***, We are very sorry that we did not respond to you again sooner. An email has been messaged, but your message had been set to a no response needed status which is why you did not receive a follow up message We are sorry about this and since then the problem has been
corrected. We have issued the refund for the inconvenience. Have a great holidays!Let us know if you have any other questions. Thanks so much for your great patience through it all. Best Regards, ***

Dear ***,
Our apologies for the problem you have faced
Our records do show the package did go out on time but we do see the delivery time did take a full days for delivery Sorry that it could not have been delivered to you sooner considering how close you
are
We have issued a full refund on this order which should reflect in the next 3-days There will be no need to return the case back to usYou can keep it as our gift to you for your troubles.
Also again we are sincerely sorry for our lack of communication and we do hope to offer better shipping services in the future.
Thanks so much for your understanding.
Best Regards,
***

Dear ***, Our apologies for not getting the refund to you sooner. It has been sent to you and you should have received an email with detailed info. If there is anything else that we are able to help you with, please let us know and we will help you as best we can. Your patience
until now has been greatly appreciated We are sorry again for the delay in our response. Best Regards, ***

Dear ***,
Thank you for your order and we are very sorry you had such a hard time reaching usDefinitely not our intentionWe are usually very prompt with our response to our customers.
After further looking at your order, it does look like it has been processed
However what we will be doing is issuing an early refund It should reflect back into your account in the next 3-days.
Once the package is received, please mark the UNOPENED package as RETURN TO SENDER and drop it off at a mailbox Once received, we will issue a full refund of this order.
Our apologies again, and we are thankful for your patience and cooperation.
Thank you.
Best Regards,
***

From: [redacted] <[redacted]>
Date: Mon, Oct 20, 2014 at 1:14 PM
Subject: RESOLVED: complaint #[redacted]
To: [email protected]
Additional update: I received the correspondence below from Spigen on 10/17/14:
[redacted]
Subject: STATUS STILL ACCURATE? - Spigen Inc - Regards to your current Shipping Status
OCT 17, 2014  |  03:06PM PDT 
[redacted] replied:
Sorry for the delayed response. We are processing our packages as quickly as possible.
Your order is getting processed and the tracking number should begin to update in the next 24-48 hours.
You should be getting it sometime next week.
OUr apologies again. At this time we will be issuing a shipping refund on this order. It should reflect back into your account in the next 3-5 days. Thank you!
Twitter: @SpigenSupport 
Facebook: www.faceboook.com/spigenworld
--------------
On 10/20/14, I actually received a full refund via Paypal for my order. Even though the order has yet to be received, I believe this warrants this complaint to be CLOSED/RESOLVED. 
Thank you!
[redacted]
Complaint #[redacted]

Dear [redacted],
 
Thank you for your purchase with us, and we are very sorry for the great inconvenience we have caused.  We had a huge and unexpected surge in our orders and have been trying to process and ship out our orders as quickly as possible.  
 
I do see your order has...

been refunded in full and the item has been delivered.  Please consider this item our gift to you and there will be no need for a return. 
 
The satisfaction of our customers are very important to us.  We hope you do give us another chance down the road.  We will not disappoint.  
 
Thank you again for your patience thus far.  
 
Best Regards, 
 
[redacted]

Dear [redacted], 
 
We are sorry that we were not able to follow up with our response to your inquiry. 
 
We are sending you a new case with a gift that you will enjoy with your Note 4.  It will be shipped via USPS Priority mail so it should get to you...

shortly. 
 
Our apologies again for the delay in our response.  We are working as hard as possible to get back to all of our customers. 
 
Your patience and understanding has been deeply appreciated. 
 
Thank you. 
 
Best Regards, 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The business Spigen replied that some of the items were on Pre-order status during time of purchase and its absolutely not true. All the items when I made he purchase on 11th Sept 2014 were listed as in-stock. Ok so one of the staff from Spigen sent me an email dated:
 
SEP 29, 2014  |  11:12AM PDT 
[redacted] replied:
Dear [redacted]
Thank you so much for contacting us and we appreciate your patience.
I’ll be more than happy to assist you with your question.
We do apologize for the delay in our messages.
We have been flooded with thousands of emails and requests from our customers and we are doing everything we can to get back to all of them. But we do sincerely apologize.
It looks like you have some pre-ordered items in your cart.
The GLAS is set to be shipping end of September so it should be shipping out fairly soon since your Pre-Order date is approaching.
This information is updated when you click on the specific item that you would like. We normally do not send out status emails for Pre-Ordered items, so we do apologize if you were not aware of the status of your order.
Our Pre-Orders are available so that our customers can place their wait in line. We have been expecting a large number of orders, we do offer this option so customers can place their orders ahead of time and receive them when it becomes available in the order that it was placed. You will receive a shipping and tracking confirmation when it is ready to leave our facilities.
I hope I was able to answer your questions!
Thanks again for choosing Spigen,
?Let me know if you have any further questions!
Best Regards, 
[redacted] 
 
 
And a few hours later I get an email from another staff saying my whole package is delayed by 2 weeks due to ship problems. I do not wish to accept this response as they are confusing and conflicting. I want them to ship out my package as promised. Whatever excuses and reasons the company gives seems to be patronizing, from overwhelming orders to accusing me of ordering a Pre-order item and now due to ship problems. I reserve the right to pursue this case as fraud and seek your bureau to black list this company as they have charged my credit card without even shipping out the package. 
 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Yes, I was told they were going to issue me refunds which should be in the amounts of $76.28 and $14.99 but no one has confirmed the amounts and I have yet to receive my refunds to my credit card. I have read on their Facebook wall and post to their wall from other customers that they were to told they were going to get refunds and have yet to. I am not sure if Spigen just tells customers that to close complaints and quiet customers. I have been told by Brad at Spigen and by a message in my inbox from Spigen on Facebook that they were going to issue me refunds but they have not been credited to my card yet and no one has confirmed the amounts. Also they keep telling me that they were going to send me out the white case free of charge but the tracking number was created two days ago and still has not shipped when you track it with the tracking number. So Spigen has not done anything I have asked for a refund and a exchange for the white case.
Regards,
[redacted]

Dear [redacted], 
 
We are sorry that there was so much back and forth on this order. 
 
As stated in the message, the blue hue does mean the protective films are still on the back of the case. 
 
We still understand the frustration so we have emailed a prepaid...

return label so that you can get the case back to us for a full refund. 
 
You can place a new order at your earliest convenience. 
 
Our apologies again for the delay in our response and thank you for your patience. 
 
Best Regards, 
[redacted]

Dear [redacted], 
 
Sorry for the trouble of getting the items back to us. 
 
We have sent a prepaid return label to your email address on the order. 
 
Once received, we will issue a full refund on the purchase. 
 
Our apologies again for the delay in...

response and if there is anything else we are able to do for you, please do let us know. 
 
Thank you. 
 
Best Regards, 
[redacted]

If possible, I'd like for the information below to be ADDED to my complaint -- #[redacted].
UPDATE: I was emailed a shipping notice from Spigen on 10/15/14, and would like to add the USPS tracking number to my complaint so that it can also be monitored by the Revdex.com. The tracking information --- as...

of 10/17/14 at 1:40pm PST --- states that only the shipping label has been created. No item has actually shipped as of yet. According to complaints I have read from other disgruntled Spigen customers, shipping labels are created when a Revdex.com complaint is put in, but the item is not leaving the warehouse in a timely manner, if at all. My USPS Tracking # [redacted] for review.
 
Also, their customer service phone number [redacted]1) continues to go to voicemail and online chat remains unavailable ......

Dear [redacted], We are very sorry for the delay with your refund as well as our response.  The refund had been marked is completed back in November. We have sent the full refund as a payment to your PayPal account. Our apologies again for the delay.  If there is anything else we...

are able to help you with, please let us know. Thank you.  Best Regards, [redacted]

Dear [redacted], 
We are very sorry that we were not able to respond to you sooner. 
I do see we have issued a full refund on this order. 
It had been marked for replacement but we do see an update had been made for a refund. 
Our sincere apologies...

again.  We are not trying to be dishonest to our customers.  We are trying to respond to them as quickly as we are able. 
We do hope you give us another chance in the future. 
If you have any other questions, please do let us know. 
Thank you.  
Best Regards, 
[redacted]

Dear [redacted], 
 
Sorry for the delay in our response.  We are working as quickly as we can to get to all of our customers as quickly as possible. 
 
In regards to the glass, it is cut smaller because of the curved edges of the phone's screen.  We did it to prevent...

lifting. 
 
However, at this time, we will be issuing a refund for the inconveniences you've faced.  It was not our intention.  
 
If there is anything else we are able to do for you, please let us know. 
 
Thank you.  
 
Best Regards, 
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
A phone case is supposed to protect a phone. To the degree of how it protects the phone is up to the case, but if air cushion technology is advertised, it should be able to survive a 2 foot drop. Because of a product that simply doesn't work in what is quite literally it's only job, my phone is cracked. I treat my phone well, and that is the only time it had ever dropped. To say that the company is not responsible if it's products don't work is ridiculous
Regards,
[redacted]