Spigen Inc

Dear [redacted], 
 
We are sorry that we were not able to respond sooner. It does seem your refund has been completed through PayPal as a payment. 
 
We see an agent has responded and if you need further help, please respond through the email and they should be able to respond and help you further. 
 
They have marked your email as urgent, so they will be in contact quickly. 
 
Our apologies again for the inconvenience and your patience has been appreciated. 
Thank you.
 
Best Regards, 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The last complaint was filed through you, the Revdex.com. That responded to the complaint to you as well as a personal email to me asking for my address and other information and I gave it to them. They told me the problem would be resolved but after that I haven't heard anything from them for at least a month.
Regards,
[redacted]

We do apologize for the delay in the order shipment and status. Pre-Orders of items are placed prior to shipment to hold an item on reserve to be shipped when it becomes available. You have a few orders that were purchased as Pre-Order items that are set to be shipping around the end of September....

Information should have been stated on the product page during the time of purchase, usually when you select the specific color or item, the estimated shipping time will be available.  The reason we do offer Pre-Orders is so that customers can have the piece of mind knowing that once the product is available, it will be shipped in the order that it was placed. We do apologize however for all the inconvenience. Our agents will be getting back to you in regards to your Pre-Order items. Thank you.

Dear [redacted], 
 
So sorry for the delay in our response.  We see the tracking shows your package to have been delivered.  We do understand sometimes the tracking information can be misleading, so we have issued a full of the purchase. The refund has been completed on our end and...

should reflect back into your account in the next 3-5 business days.  We are working our hardest to help our customers with whatever issues they are facing.  
 
Please do let us know if you have any other questions.  
 
Your patience thus far has been greatly appreciated. 
 
Best Regards, 
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear [redacted] 
 
Thank you for your purchase and so sorry about the delay.  There had been an error in our shipping program.  It has been corrected but your order had been put on hold for an extended period due to this error. 
 
We have processed this order and have...

upgraded the shipping to US PRIORITY and no additional charge to you.  
 
The tracking number  you received should begin to update in the next couple business days.  
 
Very sorry again for the delay.  We are trying to communicate more clearly to our customers.  Your patience with us has been greatly appreciated.  
 
Thank you. 
 
Best Regards, 
 
[redacted]

Dear [redacted]Thank you for contacting us.  As stated in our previous messages, you purchased the protector through an unauthorized reseller on eBay.  We were unable to verify the authenticity of the screen protector, so in our last message we asked you to check with the original seller if possible.  All authorized sellers handle warranty issues directly.  Our apologies for this inconvenience and we do hope you were able to get the help needed from the seller.  Thank you. Best Regards, [redacted]

Dear [redacted], 
 
We are sorry for the delay with your order.  We are trying to get to our messages as quickly as possible.  Your patience has definitely been appreciated. 
 
Your order had been submitted for cancellation and the refund has been completed....

 
 
If there is anything else we are able to do for you, please let us know. 
 
We apologize again for any problems. 
 
Thank you.

Dear [redacted], 
 
We apologize that the order did not get to you within the stated delivery period.  We are also not trying to send out generic messages.  Ever since the iPhone 6 and iPhone 6 Plus release, we had an unprecedented amount of orders and have been trying to work as...

hard and as quickly as we can to get all our orders out as quickly as possible.  
 
We have checked your order information and we do see the product has been delivered.  For the inconvenience of the late delivery, we will be issuing a refund of your shipping as well as a discount on this item as well.
 
Very sorry again for the delay and we are thankful for your patience thus far.  Our customers are important to us and we work diligently to ensure your satisfaction.  
Thank you! 
 
Best Regards, 
 
[redacted]

Dear [redacted], 
 
Our apologies for the delay in our shipment and our response.  We are working through a season of growth in our company  and unfortunately some of our customers have suffered.  I see you were helped and the full refund of the purchase has been completed....

 You may keep the product as our gift to you for the troubles.  We are delayed in our response due to the high volume of messages that are being received but we are working our hardest to respond to them as quickly as possible.  Thanks so much for your patience thus far.  
 
Best Regards, 
 
[redacted]

Dear [redacted], 
We are very sorry for the lack of communication on our part. 
We have been trying to process orders as quickly as possible.  The quantity of orders as not expected and we have been working around the clock to try and get the packages to our...

customers. 
The tracking on the package is now updating.  From the time your label had been created to when it was packed and shipped took some extra days due to the sheer volume of orders we have been processing.
Growing pains in a company is a good thing, but we are very sorry to frustrate you during this process.  It was definitely not our intention.  We are not trying to scam anyone or take their money.   
Our apologies again and your patience thus far is greatly appreciated.  
If you wish to return the item, we are emailing a return label which can be used for this purpose.  
Thank you. 
Best Regards, 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear [redacted], 
 
We are sorry for the delay in our response and our apologies also for the miscommunication. 
 
We should have offered the prepaid return label for your package to be sent back to us. 
 
I have checked the order and it looks like the issue has been...

handled and the full refund was complete on 11/4/2014.  
 
We are trying our best to help our customers as best and as quickly as we can.  Our apologies again for upsetting you, definitely was not our intentions. 
 
If there is anything else we are able to do for you, please let us know. 
 
Thank you for your patience! 
 
Best Regards, 
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I have received my refund and now will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear [redacted], 
 
Our apologies that we were not able to respond sooner. 
 
It seems we have been messaging with you and you did receive the RMA info. 
 
The return tracking is updating so we issued an early full refund on this order. 
 
We are sorry again...

for the inconveniences and your patience through this has been greatly appreciated.  
 
Thank you! 
 
Best Regards, 
[redacted]

Dear [redacted], 
 
We are sorry that we were not able to respond sooner. It does seem your refund has been completed through PayPal as a payment. 
 
We see an agent has responded and if you need further help, please respond through the email and they should be able to respond...

and help you further. 
 
They have marked your email as urgent, so they will be in contact quickly. 
 
Our apologies again for the inconvenience and your patience has been appreciated. 
Thank you.
 
Best Regards, 
[redacted]

Dear [redacted] , We understand your concerns.  Our goal is not to have people leave false reviews.  We want people to review the product and leave an honest review.  There may be promotions available from time to time and those are usually open to the...

public on a first come first serve basis.  To keep yourself updated, I would follow our Facebook page.  If there is anything else you have an issue with, please let us know and we will continue to help you as best we can. Thank you. Best Regards, [redacted]