Spigen Inc

Dear ***
We are sorry for the frustration with your item
We have tested our Neo Hybrid Metal case and have not noticed the case causing any reception issues this is including wifi and bluetooth Certain areas might have weaker signal which will cause a
variance in the reception strength
But of course we want to make sure you are satisfied with the purchase, so we can issue a return label for the case to be sent back to us for a full refund of the purchase
We apologize again for the inconvenience and we do hope to work this out with you.
Thank you

Dear * ***, We understand the complaint of the customershowever what happens to the phone while our product is being used it out of our controlas a courtesy we issued a refund of the order The customer should see it reflect in their account shortly if not already
Your understanding is appreciated Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear *** ***, Our apologies for the inconvenience It looks like you made contact with our support center and they were able to give you the help you needed. Thank so much for your patience with us and if there is anything you need help with, please do not hesitate to contact us
again. Thank you. Best Regards, ***

Dear ***, We are very sorry for the delay with our response. We are processing a replacement to be shipped out to youIt will leave our warehouse tomorrow. Our apologies again for the delay in our response Definitely was not our intention to not get back to you
sooner. Please let us know if there is anything else we are able to help you with, Thank you so much for your patience with us Best Regards, ***

Dear ***, Our apologies that we were not able to work out the issue tin our previous emails sent through our support center Your package left our warehouse with no delays on our end
(***) Your order was placed on 2/14/which was a Sunday, so your order was processed the next available business day The tracking can take some additional time to update depending on the carrier and the route the package is taken It seems there was a lot of rerouting in regards to this package for whatever reason The tracking shows much movement through New York, where eventually it states the receiver refused the delivery on 2/26/ There was no updates until 3/3/where the tracking shows the package as processed through an office in Jersey City, NY We hope the package will make it back to our warehouse in a timely manner Once returned we would have definitely issued a refund It does look like a chargeback has been opened which means that the funds are no longer with us and your credit company will now continue the claim with us We will continue to work with them to close this our accordingly If you still have further issues, please continue to message us at ***. We were not trying to cheat you out of your money and are trying to help you as best we can with the information that is available to us Our customers are important to us. Thank you for your understanding and we do hope we are able to refund this order to you if the credit card company is not able to Best Regards, ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear ***, We are sorry that we did not get to your initial messages. However we do see we did get to the message which you sent to us the day the Revdex.com claim had been opened. I see a replacement was processed and shipped to you Our apologies for the delay We are trying
to get to our customers as quickly as possible. If you have any other questions, please let us know. Thank you! Best Regards, ***

Revdex.com:I was unable to locate my order information and understand that actions cannot be taken without proof of purchaseI am still dissatisfied with the quality of the product, but will have to accept the consequences.
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***The business has performed this action and therefore, I consider this complaint solved
Regards,
*** ***

Dear ***,
We are very sorry for this misunderstanding.
We are not sure where you saw the 5-business day delivery period At the time of purchase, all three orders were at a handling period of business days The estimated delivery periods are at the
end of October and into November (You may check this through your eBay account.)
However we do understand there can be confusions One of three orders has been cancelled and the refund has been issued The other two orders have been processed and the tracking should begin to update shortly if they have not already
Prepaid return labels have been emailed if you wish to return the cases for a full refund Once received at our warehouse and processed, we will issue a full refund on those two cases.
We hope you are able to understand We definitely did not mean to upset you We are working as hard as we can to answer our customers as quickly as we are able
Please message us through eBay if you have any other questions.
Thank you
Best Regards,
***

Hi there,
I am writing with regards to a complain which I filed against SpigenAs I have rejected the response from the company and while waiting for them to reply to Revdex.com, I realized that the company had cancelled my order without checking or even refunding meI have never said anything about canceling my order in my emails and correspondence with either Spigen or Revdex.com, so I do not understand how the company can just cancel my orderThere is no refund made to my credit card, and no email from the company stating that my order is cancelledI only found out from checking on the order status in my accountThis is very unethical of the business as they have already charged my credit cardSo now I have paid for products that were never sent to meThis is a blatant fraud case and till today the website is still taking ordersI hope Revdex.com will be able to get a refund back from the company for me.
Regard,
***
Hi there,
I am writing with regards to a complain which I filed against SpigenAs I have rejected the response from the company and while waiting for them to reply to Revdex.com, I realized that the company had cancelled my order without checking or even refunding meI have never said anything about canceling my order in my emails and correspondence with either Spigen or Revdex.com, so I do not understand how the company can just cancel my orderThere is no refund made to my credit card, and no email from the company stating that my order is cancelledI only found out from checking on the order status in my accountThis is very unethical of the business as they have already charged my credit cardSo now I have paid for products that were never sent to meThis is a blatant fraud case and till today the website is still taking ordersI hope Revdex.com will be able to get a refund back from the company for me.
Regard,
***

Dear ***,
Thank you for your purchase with us.
We apologize that we were not able to get to your message in time regarding the return of your case We are trying to answer our messages as quickly as we can.
We have attached the RMA form with
the needed information for the return No need to worry about the day time frame We will make sure you get a full refund of this purchase once the item is back to us This will be including your shipping fee
Very sorry again and thank you so much for your patience with us thus far.
Let us know if there is anything else we are able to help you with.
Thank you.
Best Regards,
***

Dear ***, We are sorry if we were not able to help you in the way you had expected We were not trying to make the process difficult Once the package ships, we are not able to issue the refund which is why our agent provided the return label to be used for the return
However we do understand the frustration, so I do see an early refund was issued on this purchase Our apologies again for the confusion and please message us through our *** *** profile: spigen_inc (http://***) with any other concerns Thank you. Best Regards, ***

Dear *** ***,
Sorry to hear about the issue and we are not sure why you have not received the stabilizers.
We will ship out a new case for you which should not give you any issuesWe will also send the stabilizer so you can use it with your first
case.
Our apologies and thank you so much for your patience.
Best Regards,
***

Dear ***,
First our apologies for the trouble with this order We have been trying our best to answer our customers as quickly as possible with the resources we have available
In regards to your order, we will be issuing a full refund of the purchase There will be no need to get the package back to us if you still are in possession of it You can keep it as our gift to you
We are working out our growing pains, and we are sorry that customers had to suffer for this
The refund will reflect back in the next couple days
Please do let us know if you have any other questions or concerns.
The satisfaction of our customers are important to us
Thank you.
Best Regards,
***

Thank you for your response We assure you the item was in our warehouse We were trying to ship out orders as quickly as possible however due to the unexpected amount of orders processing did get backed up We tried emailing the information and updates we had available We are sorry for the trouble and are thankful and continue to ask for our customers' patience through this season of growth for our company We are learning from our mistakes and we will give the best support possible to all of our Spigen customers Our apologies again for the delay

Dear ***,
Sorry for the delay in our response We have a very high volume of messages currently and are working as hard as we can to get to all of our customers as quickly as possible
In regards to your order, we definitely understand the frustration
so we will be issuing a full refund on this order There will be no need to return the original item back to us
The refund will reflect back into your account in the next 3-business days
Your patience thus far has been greatly appreciated
Best Regards,
***

Dear ***, So sorry about the delay in our response. We were not receiving your messages which is why a response was not given sooner. We are shipping the case requested as well as the Ultra Hybrid in the gold for the inconvenience we've caused The tracking number has been emailed to you. Our apologies again and your patience until now has been appreciated. Let us know if there is anything else we can help you with. Thank you. Best Regards, ***