Spigen Inc

Revdex.com:
Thank you for your assistance.  There is not doubt in my mind that this issue was resolved only because of your involvement.  I hope complaints like mine will be a wakeup call to Spigen.
I have reviewed the response made by the business in reference to complaint ID 1[redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Again, my thanks.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear [redacted], 
 
Our apologies for the issues you had.  We have sent a prepaid return label so that all items can be returned to us.  
 
We will be issuing a full refund once the items are back at our warehouse.  
 
We are trying to respond to our customers as...

quickly as possible.  
 
Your patience thus far has been greatly appreciated. 
 
Thank you. 
 
Best Regards, 
 
[redacted]

Dear [redacted], 
 
Sorry for the difficulty in trying to contact us.  Currently we do have a very high message count that we are trying to get through as quickly as possible. 
 
We do not offer a customer support line at this time.  That number is for our general...

office.  
 
In regards to your order,  an RMA form and a pre-paid return label has been emailed to you so you can get the case back to us. 
 
We are however issuing an early refund. The refund will reflect in the next 3-5 business days.  
 
Our apologies again, and we are thankful for your patience with us thus far.  
 
Please do let us know if you have any other issues. 
 
Thank you. 
 
Best Regards, 
 
[redacted]

Dear [redacted], 
 
We are very sorry for the conflicting messages.  That was not our intention.  The information we receive changes at a very quick pace so I apologize if you were told something that did not seem correct.  
 
We definitely do not want you to feel cheated our of your purchase, and we do not want to seem like we are taking your money. 
 
Your order has been refunded and the money should reflect back into your account shortly if not already.   
 
Our apologies again for any inconveniences and if you have any other questions, please let us know. 
 
Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear [redacted],
We are very sorry to have caused any inconveniences. It looks like the refund was completed this past week once the return had been received. Also in regards to our contact, we do not offer a phone line at this time. It is something we are working towards however.
Very...

sorry again for the delay with the refund and if there is anything else we are able to do for you, please let us know.
Thank you.
Best Regards,
[redacted]

Dear [redacted], 
 
Sorry for the delay. It does look like we were able to help you out with your purchase. 
 
You received the refunds on two of the orders. (One we were able to cancel, the other we shipped but have issued the refund.)   We told customer to keep the case on...

the refunded order as our gift to him. 
 
Our apologies again that we were not able to respond sooner. 
 
If there is anything else we are able to do, please let us know. 
 
Thank you. 
 
Best Regards, 
[redacted]

---------- Forwarded message ----------
From:[redacted] <[redacted]@gmail.com>
Date: Tue, Oct 7, 2014 at 11:46 AM
Subject: Re: You have a new message from the Revdex.com
To: [email protected]
They did respond to me directly but the response was not what I asked for from...

them.  Instead of canceling one order they cancelled both.  At first I asked that they not cancel both orders, just one.  I was so frustrated with them that I emailed them back and asked them to cancel both orders and I took my business elsewhere.  I do not know what they are going to do, send me one order or none.  If I receive ANYTHING from them I will not open it and send it back to them.
Sincerely,
[redacted], DO

Dear [redacted], 
 
We are sorry that we were not able to respond to you sooner.  Our agents are working as quickly as they are able.  We do realize the issues and are trying to correct them as quickly as possible. 
 
Your order has been processed and shipped....

 The tracking is currently updating on ups.com. 
 
For the trouble, we are going to be issuing a 20% discount back to this order.  This will reflect in the next 3-5 business days.  
 
Our customers are important to us and we are working hard to get back to them.  
 
Our apologies again and your patience thus far has been greatly appreciated.  
 
Thank you. 
 
Best Regards, 
 
[redacted]

Dear [redacted],Our apologies that we did not respond to your message sooner.  We do see the first message was sent over the weekend while we are out of the office.  An agent did respond the next available business and did try to help with the payment issue.  We had not received a...

response so we want to make sure everything was cleared on your end.  We are also messaging you again through the case opened with our customer support, so if you need further, please respond through the email you will receive. Thanks so much for your patience with us. Best Regards, [redacted]

Dear**, 
 
Thank you for your purchases.  We are very sorry for delay in contact and response time.  We have been trying to get to our customers as quickly as possible. 
 
In regarding to your orders, it seems one of our agents was able to help you and both orders have been cancelled and the refunds have been completed in full. 
 
We are very sorry for the trouble and if there is anything else we are able to help you with, please let us know. 
 
Thank you for your patience with us thus far.  
 
Best Regards, 
 
[redacted]

Dear [redacted], 
 
Thank you for your purchase with us.  We are very sorry for the delay with the shipment with your order.  We had an unprecedented amount of orders and we have been processing orders as quickly as possible.  
 
The tracking does show your item to have...

been delivered.  However we do understand your frustrations and your satisfaction is important to us.  If you wish to get a refund of this case, please return it and we will issue a full of this purchase including the shipping costs.  
 
We have emailed you a prepaid return label for the return.  
 
Our apologies again and you patience thus far has been greatly appreciated. 
 
Thank you. 
 
Best Regards, 
 
[redacted]

Dear [redacted], We are sorry that we have not responded to you sooner.  Your case had been in resolved status which is why you had not been receiving a response. The refund has been complete and if there is anything else we are able to do for you, please let us know. Our apologies...

again for the delay and thank you so much for your patience until this point. Thank you. Best Regards, [redacted]

Dear [redacted], 
 
Very sorry for the delay in response. 
 
We are not ignoring our customers at this time.  We are very backed up due to the unexpected increase in our sales.  We were not prepared for these numbers and have been working as quickly and as hard as we can...

with the resources available to us. 
 
We have checked your order and it has been processed and the tracking is now updating.  It should be getting to your shortly.  
 
For the trouble, we will be issuing a refund of your shipping fee.  This will reflect back into your account in the next 3-5 days.  
 
Our apologies again and we are thankful for the patience you've shown thus far. 
 
Thank you. 
 
Best Regards, 
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear [redacted],  Our apologies if you felt our listing was misleading in any way.  When we state full coverage, we are covering the entire display portion without hindering the functionality of the phone itself.  We leave the areas around the camera and home button open to make the...

operation of the phone easier.  In regards to the actual screen portion, the protector does cover the display section fully.   We would love to continue to help you with this order, but are unable to access your order information with us.  We checked our records and have not received any messages from the email with this complaint.  If you can email support@[redacted].com with your order number, we will continue to help you in making sure you have a positive outcome with this order.  Please mention this Revdex.com case to make sure you are given the proper assistance.   Our apologies for the delay in response, and thanks so much for your patience with us.   Best Regards,  [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I still have received zero restitutionforgive me if I don't believe you it will ever show as your customer service has lied to me in the past about the very same matter.  Now I see they not only lied to me but also purposefully changed my status to further ignore my emails requesting support.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[I would like for the Company to ship out products to my property that they deemed as lost. At no point in time did I receive a tracking number to allow me the opportunity to track my package. I am suggesting they resend with a next day priority as a courtesy.]
Regards,
[redacted]

Dear [redacted], 
 
The customer's package was shipped and the tracking shows it was delivered on 9/24/2014.  We experience a very sudden increase in our orders and messages and have been working as hard as we can to get back to all of our customers.  
 
Very sorry for the...

delayed response.  Please let me know if you have any other questions.  
 
Thank you.