Spigen Inc

Dear Vebol, 
 
We are sorry for the delay with your order.  We were backed up due to the high amount of orders we had, but it does look like your order was delivered.  
 
Your patience has been greatly appreciated.  
 
If there is anything else we are able to...

help you with, please let us know. 
 
Thank you.

Dear [redacted], We are sorry that you did not receive a confirmation email with the tracking info for the order you had placed with us.  There seems to have been a glitch in our system where many of our customers did not receive this information. I see an agent did respond to your...

inquiries into our support center.  If there is anything else we are able to help you with, please email into [redacted].com.  Thank you for your patience with us. Best Regards, [redacted]

Dear [redacted], 
 
We are very sorry for the delay with your purchase.  Your order has been processed and is ready to be shipped. 
 
We have replied to your message to us with a couple options. 
 
We look forward to hearing back from you and we will definitely...

continue to help you. 
 
Our apologies for the late response. 
 
Thank you. 
 
Best Regards, 
[redacted]

Dear [redacted], 
 
We are very sorry for the delay with your order and our response. 
 
The tracking is updating and your cases should get delivered shortly. 
 
We are working as quickly as we can to get to our messages as best we can.  
 
We understand...

the frustration so we will be issuing a a refund on the shipping as well as 30% off the order back to the original form of payment. 
 
This refund will show in the next 3-4 business days. 
 
Thanks so much for your patience.  
 
Best Regards, 
 
[redacted]

Dear [redacted], 
 
We are sorry for the delay in our response.  We are trying to get to our customers as quickly as possible. 
 
In regards to your ship out date, at the time of purchase, the handling period had been extended and your items went out within the handling time...

frame.  We are sorry if you missed this information during the checkout process.  We are trying to make it more visible to our customers.  (Since your purchase, our handling period has decreased and we are getting our packages out more quickly).  
 
We do see the package is now delivered.  If you require more info or help with anything else, please message us back through our email system and we will get back to you as quickly as possible.  We are trying to bring our Live Chat function to our customers. We are thankful for your patience.  
 
For the delay in our response, we have issued a shipping refund which should reflect back into your account in the next 3-5 business days. 
 
Our apologies again and your understanding thus far has been greatly appreciated.  
 
Thank you. 
 
Best Regards, 
[redacted]

Dear [redacted], We are very sorry for the delay in our response.  We are not sure why you did not get a response from us sooner.  What we will be doing is sending a replacement protector as soon as possible. It will be shipped out shortly and should get to your in a timely...

manner. Our apologies again for the delay. If there is anything else, we are able to help you with, please let us know. Thank you again for your patience with us until this point. Best Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Since you've step in, Spigen have been responsive to my correspondence.  I am satisfied with Spigen resolution.  I wish to close this complain asap.  
 
Regards,
[redacted]

Dear [redacted], 
 
Thank you for your order.  We are very sorry for the trouble you had in contacting us and with your shipment. 
 
We experience a huge increase in our orders unexpectedly.  We were processing package as quickly as possible.   We do see your...

package has been delivered. 
 
For the trouble, we will be issuing a refund on your shipping fee.  
 
Our customers are very important to us and we are trying to get back to everyone as quickly as possible.  
 
We do hope you are enjoying the cases.  
 
Our apologies again and your patience thus far has been greatly appreciated.  
 
Thank you. 
 
Best Regards, 
 
[redacted]

We do apologize for the delay in the order shipment and status. Pre-Orders of items are placed prior to shipment to hold an item on reserve to be shipped when it becomes available. Regular shipping time is within 24-48 hours however, due to an unprecedented demand of products, we have an extended...

handling time of 7-10 business days for new products. Information should have been stated on the product page during the time of purchase. We do apologize however for all the inconvenience and for our delayed responses. It looks like one of our agents was able to provide a full refund on September 23.
We do apologize for the delay in the order shipment and status. Pre-Orders of items are placed prior to shipment to hold an item on reserve to be shipped when it becomes available. Regular shipping time is within 24-48 hours however, due to an unprecedented demand of products, we have an extended handling time of 7-10 business days for new products. Information should have been stated on the product page during the time of purchase. We do apologize however for all the inconvenience and for our delayed responses. It looks like one of our agents was able to provide a full refund on September 23.
We do apologize for the delay in the order shipment and status. Pre-Orders of items are placed prior to shipment to hold an item on reserve to be shipped when it becomes available. Regular shipping time is within 24-48 hours however, due to an unprecedented demand of products, we have an extended handling time of 7-10 business days for new products. Information should have been stated on the product page during the time of purchase. We do apologize however for all the inconvenience and for our delayed responses. It looks like one of our agents was able to provide a full refund on September 23.
We do apologize for the delay in the order shipment and status. Pre-Orders of items are placed prior to shipment to hold an item on reserve to be shipped when it becomes available. Regular shipping time is within 24-48 hours however, due to an unprecedented demand of products, we have an extended handling time of 7-10 business days for new products. Information should have been stated on the product page during the time of purchase. We do apologize however for all the inconvenience and for our delayed responses. It looks like one of our agents was able to provide a full refund on September 23.
We do apologize for the delay in the order shipment and status. Pre-Orders of items are placed prior to shipment to hold an item on reserve to be shipped when it becomes available. Regular shipping time is within 24-48 hours however, due to an unprecedented demand of products, we have an extended handling time of 7-10 business days for new products. Information should have been stated on the product page during the time of purchase. We do apologize however for all the inconvenience and for our delayed responses. It looks like one of our agents was able to provide a full refund on September 23.

Dear [redacted], Sorry for the delay in our response to you in regards to this case. We will be sending a replacement case out as soon as possible.  It will be sent out on Monday.  We are not sure why the stabilizer were not in the envelope, but they are easy to miss since they are...

pretty thing and the packaging is small. Your patience until now has been greatly appreciated.  If there is anything else I am able to help you with, please let me know. Thank you and sorry again for the inconvenience. Best Regards, [redacted]

Dear [redacted]Thank you for contacting us.  As stated in our previous messages, you purchased the protector through an unauthorized reseller on eBay.  We were unable to verify the authenticity of the screen protector, so in our last message we asked you to check with the original seller if...

possible.  All authorized sellers handle warranty issues directly.  Our apologies for this inconvenience and we do hope you were able to get the help needed from the seller.  Thank you. Best Regards, [redacted]

First, I would like for them to cease promoting their products until they issue an honest, transparent, and forthcoming letter of apology to their customers. None of this "We Will Make It Right" tripe that they flippantly mass-mailed and posted to their social networking sites. If they have...

time to advertise, they have time to actually respond instead of blatantly ignoring us.

Dear [redacted], We are very sorry that you did not receive a response to your messages. As stated in our email to you, we did not receive the response to the support case because of the status it had been put in.  Our apologies for this and the inconvenience it caused you. We have...

issued a full refund for the troubles and it should reflect back into your account shortly if not already.  We are sorry again for the delay in response and your patience was greatly appreciated. Thank you. Best Regards, [redacted]

Dear [redacted], Our apologies but we are not sure what status you are referring to? Your support case is open and is awaiting a reply from you if needed.  As requested the refund was completed in full on our end (a screenshot of the completed refund was sent through the support case and has also been attached to this response with all sensitive information blacked out),  and it should reflect back into your account shortly if not already. We definitely want to help you the best we can and get this situation resolved.  Thank you. Best Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear [redacted], 
 
We are sorry for the confusion with this order.  
 
We were going to process the reshipment with next day shipment.  However we saw that the original tracking number began to update suddenly. 
 
We have returned your message with further options so please respond through the message so we can further assist you. 
 
Sorry for the back and forth and your continued understanding has been much appreciated. 
 
Thank you. 
 
Best Regards, 
 
[redacted]

Dear [redacted] 
 
We are very sorry to hear of the issues you are having.  We experienced an unexpected surge in our orders.  We tried to update our website and message our customers to let them know of the delay and that orders would be delayed by 7-10 business...

days. 
 
However after looking through your order we do see your order actually was finally delivered much later than anticipated.  
 
What we will be doing is refunding this order in full.  There will be no need to return the case.  You may keep it as our gift to you for your troubles.  The refund should reflect in the next 2-3 days.  
 
Our apologies again. Our customers are important to us and we are trying to make the situation correct.  
 
Thank you for your patience.  
 
Best Regards, 
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear [redacted], We are very sorry for the delay with this refund and our response. I do see an agent was able to get back to you and the refund has been completed as a payment to your PayPal account for the full amount. Our apologies for the inconvenience and your patience thus far...

has been greatly appreciated. Thank you and please do let us know if you have any other questions. Thank you!

Dear [redacted], 
 
The refunds were both completed on 10/28/2014 on our end.  It does take some extra days usually for your credit card company to process these through.  We have sent screen shots of the refund completion to you through your message to us.  
 
Also in regards to the case, the tracking has been updating since 10/29/2014 and the case should be delivered by early next week.  
 
If there is anything else we are able to do for you, please do let us know.
 
Thank you. 
 
Best Regards, 
[redacted]