[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].
Regards,
[redacted]
Revdex.com:I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Allianz Global Assistance, (AGA), [redacted] claims they do not have the proper policy number. Note: The Revdex.com template populated the city address for AGA as ‘Henrico’ vice ‘Richmond’, VA 23233. We would like the complaint resubmitted with the additional requested information. The policy information is provided below.[redacted] for:[redacted]
Claim number: [redacted]AGA Customer Service number: [redacted] Regards,[redacted]Richmond, VA
Dear Ms. [redacted]:Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused. The insurance does not cover for any reason, and is not advertised as such. The insuring agreement that listed the named perils was readily available for review...
online prior to purchase and also emailed to the consumer. We show no error in that submission. Our records indicate that the consumer has alerted us on the intent to file a claim; however we have not received any claim documentation to include: The claim form, the original tickets, proof of payment for the tickets, verification of the incident that caused the loss, which in this case would be a completed physician statement form. As there are medical conditions that are excluded from coverage, we would need to be sure that the condition is covered. The consumer may send these items into the Claim Department for processing which normally takes 7-10 business days for review. Sincerely, Kalinda H[redacted]Claims Escalation Analyst 9950 Mayland DriveRichmond, Virginia 23233www.allianzassistance.com
Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. The claim was recent reviewed last week and the following has been determined: We received the medical records, however we still need a completed physician statement form or a copy of the hospital...
admission/discharge paperwork from 04/20 Without these documents, we are unable to finalize the claim review. Sincerely, Kalinda H[redacted]Claims Escalation Analyst 9950 Mayland Drive Richmond, Virginia 23233 www.allianzassistance.com
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]
Dear Ms. [redacted],Thank you for bringing this matter to my attention. Currently, the claim is pending for the [redacted] itinerary and a copy of the full police report for the missing/stolen item. Once received, the Claim Department will be able to continue their review. The consumer has also been advised...
of this information. Thank you,Kalinda H[redacted]Claims Escalation Examiner
Dear [redacted]: Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused you. Our insurance records indicate you sent in documentation to the Appeal Department for review and we have determined the loss is covered by the policy. At...
this time, the claim has been resolved. Sincerely,[redacted]Quality AnalystClaims Quality Assurance [redacted]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]
Dear [redacted]:Complaint ID: [redacted].The Appeals department has receive the documentation on October 26, 2016, and October 28, 2016. Matt O[redacted], @ Supervisor of the Claims department forward the documentation to the Appeals department on October 28, 2016. It has been under review for over 12 days now. I've been told by him and others, this should take appx. 21 days. from date of receiving the documentation. I have spoken to Matt O[redacted] @ Supervisor of the Claims department, Allianz Global Assistance, [redacted], and he mentioned to me it would take up to 21 days under regulatory review with is in the appeal department to make a decision on this claim matter. They should have been writing me a check either on 11/16/2016 or 11/17/2016. So far it has been under review for over 12 days now. They know that one of baggage was lost. They owe me appx. $2,000.00
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action has not resolve my complaint.
Regards,
[redacted]
Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. I apologize for any frustration the claims process has caused the consumer. Our records indicate that the consumer has been contacted and advised that the claim has been paid. Please allow 5 to 7 business days to...
receive the check in the mail. Sincerely, Kalinda H[redacted]
Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer. According to the consumers claim documentation, the cause of loss was due to an event that fell under the benefit of Travel Delay. The...
Travel Delay benefit provides reimbursement for additional accommodations and transportation expenses you incur while you are delayed up to $150.00 per person, per day. Pre-paid expenses are not covered under this benefit. The consumer filed a claim for pre-paid expenses which is why we were unable to honor the claim for reimbursement. At this time I regret that we are unable to provide the consumer with a more favorable response. Sincerely, Kalinda H[redacted]Claims Escalation Analyst 9950 Mayland Drive Richmond, Virginia 23233 www.allianzassistance.com
Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused. Our records indicate that the consumer filed a claim online on August 20th with the following cause “Issue with transportation caused me not to be able to...
go.” At this time we do not have information that indicates that the consumer spoke with someone in August and filed a claim for medical reasons. The consumer called our office in April 2016 and at that time we advised him we needed verification of cause of cancelation along with the appropriate claim forms. The consumer referenced food poisoning at that point. In order to process a claim for a medical reason, we would need verification of the loss, which is why we require an examination within 72 hours of the loss. This information was stated in the terms and agreement of the policy. I am more than happy to assist by reviewing the phone call the consumer states that was made in August. To do so, I will need the phone number that the consumer called from. Sincerely, Kalinda H[redacted]
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]. This company has reimbursed me, thank you so much for your help. [redacted]
Regards,[redacted]
Dear Ms. [redacted],Thank you for bringing this matter to my attention. We apologize for any frustration this has caused the consumer. Our programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverage. As such, in the event a...
claim becomes necessary, we require certain supporting documentation to allow us to accurately apply coverage and adjudicate the claim. As the consumer indicated the reason for cancellation was medical in nature, a Physician Statement Form (PSF) would be included with the claim package. The PSF is designed to assist the consumer in providing us with information we need to adjudicate their claim accurately (i.e. specific information on the condition, onset date, treatment dates, and doctor’s advice regarding cancelation of the trip or event). Even so, the PSF is not required—if they can provide the information we require to adjudicate a claim another way (e.g. a letter from the treating physician detailing the information noted above or a copy of the hospital admission/discharge paperwork), we would be happy to review that instead. In order for us to accurately determine coverage, we ask that the consumer submit a claim form, a copy of the electronic event tickets (or the unused paper tickets if applicable), proof of payment for the event tickets (this may be a copy of the [redacted] invoice), and a PSF or other document which includes the necessary information detailed above.We stand ready to review any supporting documentation the consumer would like to submit.Brian B[redacted]
Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. We apologize for any frustration the consumer may have endured. According to our records, the policy was canceled on February 28th. The consumer was advised that it may take up to one billing cycle for the credit to...
appear. At this time we do not show an error in that credit being submitted. If the consumer still has not received the credit, she is encouraged to call and request to speak to a manager for escalation. Sincerely, Kalinda H[redacted]Claims Escalation Examiner 9950 Mayland Drive Richmond, Virginia 23233 www.allianzassistance.com
Dear Ms. [redacted],Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused you.Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverage. These terms were readily...
available in the booking path prior to purchase and also emailed to you upon purchase. We show no error in that submission. The policy also included a 10 day satisfaction guarantee period which enables you to look over the policy and decide if it will meet your needs. If not, a request can be made for the full refund of the premium. With that being said, coverage does extend to family members of your traveling companion. We would require a copy of your companion's trip invoice to verify you were traveling together as you are the only person listed on the policy with us. If the illness or death falls within the scope of your coverage we would reimburse you for the cost of your airline ticket. I apologize for any confusion our agent may have caused you and encourage you to file a claim so our Claims Department can review your file.You may file your claim online at www.allianztravelinsurance.com or call us at [redacted] to obtain a claim form.Siincerely,[redacted]Quality AnalystClaims Quality Assurance9950 Mayland DriveRichmond, VA 23233www.allianzassistance.com
Dear Ms. [redacted]:Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer. Our insurance, like any other insurance, had terms, conditions and exclusions that impact coverage. These terms were readily available for review online prior to the purchase and also emailed to the consumer. We show no error in that submission. Specifically excluded from coverage was any loss arising directly or indirectly from an existing medical condition. These were defined as: An illness or injury that you, a traveling companion or familymember were seeking or receiving treatment for or had symptoms of onthe day you purchased your plan, or at any time in the 120 days beforeyou purchased it.You, a traveling companion or family member are considered to havean existing medical condition if you, a traveling companion orfamily member:· saw or were advised to see a doctor· had symptoms that would cause a prudent person to see a doctor· were taking prescribed medication for the condition or thesymptoms, unless the condition or symptoms are effectivelycontrolled by the prescription, and the prescription hasn’t changed. The claim documentation on file indicated that the cause of loss was due to an excluded condition. As the insuring agreement excluded coverage for these conditions, I regret that we are unable to overturn the denial of the claim. Sincerely, [redacted]Claims Escalation Analyst9950 Mayland DriveRichmond, Virginia 23233www.allianzassistance.com
Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. We apologize for any frustration the consumer may have endured while trying to get the policy canceled. The insurance is offered as an opt in option online and the only way a charge is placed is when the box is selected...
for the insurance. Our records indicate that the consumer should have received a credit back to the statement by now. If not, the consumer should call and request to speak with a supervisor to report the error. Sincerely, Kalinda H[redacted]Claims Escalation Analyst 9950 Mayland DriveRichmond, Virginia 23233www.allianzassistance.com
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.received email on aug 24 check was mailed and would be received 7-10 business days called today and was told an error occurred and it was sent a week laterRegards,
[redacted]
Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer. Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverage....
Currently the consumers claim is in a closed status, it has not been finalized. In order to effectively adjudicate a claim, we require a completed Physician Statement form for all medical claims to ensure that the condition is covered under the policy. Without this document, we are unable to process the claim. Sincerely, Kalinda H[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].
Regards,
[redacted]
Revdex.com:I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Allianz Global Assistance, (AGA), [redacted] claims they do not have the proper policy number. Note: The Revdex.com template populated the city address for AGA as ‘Henrico’ vice ‘Richmond’, VA 23233. We would like the complaint resubmitted with the additional requested information. The policy information is provided below.[redacted] for:[redacted]
Claim number: [redacted]AGA Customer Service number: [redacted] Regards,[redacted]Richmond, VA
Dear Ms. [redacted]:Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused. The insurance does not cover for any reason, and is not advertised as such. The insuring agreement that listed the named perils was readily available for review...
online prior to purchase and also emailed to the consumer. We show no error in that submission. Our records indicate that the consumer has alerted us on the intent to file a claim; however we have not received any claim documentation to include: The claim form, the original tickets, proof of payment for the tickets, verification of the incident that caused the loss, which in this case would be a completed physician statement form. As there are medical conditions that are excluded from coverage, we would need to be sure that the condition is covered. The consumer may send these items into the Claim Department for processing which normally takes 7-10 business days for review. Sincerely, Kalinda H[redacted]Claims Escalation Analyst 9950 Mayland DriveRichmond, Virginia 23233www.allianzassistance.com
Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. The claim was recent reviewed last week and the following has been determined: We received the medical records, however we still need a completed physician statement form or a copy of the hospital...
admission/discharge paperwork from 04/20 Without these documents, we are unable to finalize the claim review. Sincerely, Kalinda H[redacted]Claims Escalation Analyst 9950 Mayland Drive Richmond, Virginia 23233 www.allianzassistance.com
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]
Dear Ms. [redacted],Thank you for bringing this matter to my attention. Currently, the claim is pending for the [redacted] itinerary and a copy of the full police report for the missing/stolen item. Once received, the Claim Department will be able to continue their review. The consumer has also been advised...
of this information. Thank you,Kalinda H[redacted]Claims Escalation Examiner
Dear [redacted]: Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused you. Our insurance records indicate you sent in documentation to the Appeal Department for review and we have determined the loss is covered by the policy. At...
this time, the claim has been resolved. Sincerely,[redacted]Quality AnalystClaims Quality Assurance [redacted]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]
Dear [redacted]:Complaint ID: [redacted].The Appeals department has receive the documentation on October 26, 2016, and October 28, 2016. Matt O[redacted], @ Supervisor of the Claims department forward the documentation to the Appeals department on October 28, 2016. It has been under review for over 12 days now. I've been told by him and others, this should take appx. 21 days. from date of receiving the documentation. I have spoken to Matt O[redacted] @ Supervisor of the Claims department, Allianz Global Assistance, [redacted], and he mentioned to me it would take up to 21 days under regulatory review with is in the appeal department to make a decision on this claim matter. They should have been writing me a check either on 11/16/2016 or 11/17/2016. So far it has been under review for over 12 days now. They know that one of baggage was lost. They owe me appx. $2,000.00
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action has not resolve my complaint.
Regards,
[redacted]
Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. I apologize for any frustration the claims process has caused the consumer. Our records indicate that the consumer has been contacted and advised that the claim has been paid. Please allow 5 to 7 business days to...
receive the check in the mail. Sincerely, Kalinda H[redacted]
Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer. According to the consumers claim documentation, the cause of loss was due to an event that fell under the benefit of Travel Delay. The...
Travel Delay benefit provides reimbursement for additional accommodations and transportation expenses you incur while you are delayed up to $150.00 per person, per day. Pre-paid expenses are not covered under this benefit. The consumer filed a claim for pre-paid expenses which is why we were unable to honor the claim for reimbursement. At this time I regret that we are unable to provide the consumer with a more favorable response. Sincerely, Kalinda H[redacted]Claims Escalation Analyst 9950 Mayland Drive Richmond, Virginia 23233 www.allianzassistance.com
Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused. Our records indicate that the consumer filed a claim online on August 20th with the following cause “Issue with transportation caused me not to be able to...
go.” At this time we do not have information that indicates that the consumer spoke with someone in August and filed a claim for medical reasons. The consumer called our office in April 2016 and at that time we advised him we needed verification of cause of cancelation along with the appropriate claim forms. The consumer referenced food poisoning at that point. In order to process a claim for a medical reason, we would need verification of the loss, which is why we require an examination within 72 hours of the loss. This information was stated in the terms and agreement of the policy. I am more than happy to assist by reviewing the phone call the consumer states that was made in August. To do so, I will need the phone number that the consumer called from. Sincerely, Kalinda H[redacted]
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]. This company has reimbursed me, thank you so much for your help. [redacted]
Regards,[redacted]
Dear Ms. [redacted],Thank you for bringing this matter to my attention. We apologize for any frustration this has caused the consumer. Our programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverage. As such, in the event a...
claim becomes necessary, we require certain supporting documentation to allow us to accurately apply coverage and adjudicate the claim. As the consumer indicated the reason for cancellation was medical in nature, a Physician Statement Form (PSF) would be included with the claim package. The PSF is designed to assist the consumer in providing us with information we need to adjudicate their claim accurately (i.e. specific information on the condition, onset date, treatment dates, and doctor’s advice regarding cancelation of the trip or event). Even so, the PSF is not required—if they can provide the information we require to adjudicate a claim another way (e.g. a letter from the treating physician detailing the information noted above or a copy of the hospital admission/discharge paperwork), we would be happy to review that instead. In order for us to accurately determine coverage, we ask that the consumer submit a claim form, a copy of the electronic event tickets (or the unused paper tickets if applicable), proof of payment for the event tickets (this may be a copy of the [redacted] invoice), and a PSF or other document which includes the necessary information detailed above.We stand ready to review any supporting documentation the consumer would like to submit.Brian B[redacted]
Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. We apologize for any frustration the consumer may have endured. According to our records, the policy was canceled on February 28th. The consumer was advised that it may take up to one billing cycle for the credit to...
appear. At this time we do not show an error in that credit being submitted. If the consumer still has not received the credit, she is encouraged to call and request to speak to a manager for escalation. Sincerely, Kalinda H[redacted]Claims Escalation Examiner 9950 Mayland Drive Richmond, Virginia 23233 www.allianzassistance.com
Dear Ms. [redacted],Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused you.Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverage. These terms were readily...
available in the booking path prior to purchase and also emailed to you upon purchase. We show no error in that submission. The policy also included a 10 day satisfaction guarantee period which enables you to look over the policy and decide if it will meet your needs. If not, a request can be made for the full refund of the premium. With that being said, coverage does extend to family members of your traveling companion. We would require a copy of your companion's trip invoice to verify you were traveling together as you are the only person listed on the policy with us. If the illness or death falls within the scope of your coverage we would reimburse you for the cost of your airline ticket. I apologize for any confusion our agent may have caused you and encourage you to file a claim so our Claims Department can review your file.You may file your claim online at www.allianztravelinsurance.com or call us at [redacted] to obtain a claim form.Siincerely,[redacted]Quality AnalystClaims Quality Assurance9950 Mayland DriveRichmond, VA 23233www.allianzassistance.com
Dear Ms. [redacted]:Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer. Our insurance, like any other insurance, had terms, conditions and exclusions that impact coverage. These terms were readily available for review online prior to the purchase and also emailed to the consumer. We show no error in that submission. Specifically excluded from coverage was any loss arising directly or indirectly from an existing medical condition. These were defined as: An illness or injury that you, a traveling companion or familymember were seeking or receiving treatment for or had symptoms of onthe day you purchased your plan, or at any time in the 120 days beforeyou purchased it.You, a traveling companion or family member are considered to havean existing medical condition if you, a traveling companion orfamily member:· saw or were advised to see a doctor· had symptoms that would cause a prudent person to see a doctor· were taking prescribed medication for the condition or thesymptoms, unless the condition or symptoms are effectivelycontrolled by the prescription, and the prescription hasn’t changed. The claim documentation on file indicated that the cause of loss was due to an excluded condition. As the insuring agreement excluded coverage for these conditions, I regret that we are unable to overturn the denial of the claim. Sincerely, [redacted]Claims Escalation Analyst9950 Mayland DriveRichmond, Virginia 23233www.allianzassistance.com
Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. We apologize for any frustration the consumer may have endured while trying to get the policy canceled. The insurance is offered as an opt in option online and the only way a charge is placed is when the box is selected...
for the insurance. Our records indicate that the consumer should have received a credit back to the statement by now. If not, the consumer should call and request to speak with a supervisor to report the error. Sincerely, Kalinda H[redacted]Claims Escalation Analyst 9950 Mayland DriveRichmond, Virginia 23233www.allianzassistance.com
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.received email on aug 24 check was mailed and would be received 7-10 business days called today and was told an error occurred and it was sent a week laterRegards,
[redacted]
Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer. Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverage....
Currently the consumers claim is in a closed status, it has not been finalized. In order to effectively adjudicate a claim, we require a completed Physician Statement form for all medical claims to ensure that the condition is covered under the policy. Without this document, we are unable to process the claim. Sincerely, Kalinda H[redacted]
[redacted]
[redacted]
[redacted]
[redacted]