[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].
Regards,
[redacted]
Dear Ms. Smith,
Thank you for bringing this matter to my attention. Our records indicate that the consumer was notified on October 29th that the Finance Department has completed their review and the additional charge in error was refunded. As the consumer requested a cancelation of the policy, all...
charges have been refunded. Thank you,
[redacted]
*
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
They did not resolve my complaint as they insist original receipts are required. In my opinion that is an unreasonable expectation that people would have receipts for items that were gifts, as one of the items of mine that was stolen, and an article that a person has for a few years, as my other item was.
While covered by their insurance I had $650 worth of items stolen and they sent me $3.75. That is just wrong.
Dear Ms. [redacted],The Finance Department has completed their review and corrected the error. The consumer should see the charge reflected back on their credit card statement by the next billing cycle. Thank you,Kalinda H[redacted]Claims Escalation Examiner
Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. According to our records, the consumer’s policy was canceled and the credit card was refunded for the full cost on January 11, 2016. Sincerely, Kalinda [redacted]Claims Escalation Examiner 9950 Mayland Drive...
Richmond, Virginia 23233 www.allianzassistance.com
Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. I have provided the Bankcard management team with the consumers contact information. He should be receiving an email as he requested to not be contacted by phone. Sincerely, Kalinda [redacted]...
Dear Ms. [redacted]:Thank you for forwarding this matter to my attention.Our records indicate that the consumers claim was paid on 03/28/2017.Sincerely,Kalinda H[redacted]Claims Escalation Analyst9950 Mayland DriveRichmond, Virginia 23233www.allianzassistance.com
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The issue is this company did not mention anything about limitation and 10 day grace period in any of their promotional advertisements more any of the emails I received. The company did not notify me about any terms and conditions to make matters worse I had [redacted] be extremely rude to me. I tired to forward whom ever this added issue.[redacted]Refused to help me when I asked.He kept interrupting me, speaking over me, he would ask a question then he refused jot allow me to answer. He belittle me by stating I was rude for interrupting him after he would ask a question then kept talking. He started an insurance claim that was not authorized, (on the audio recording). he tried to bully me stating after I said all I want is a full refund due to the company false advertisement. He did state that an email was sent to spam which gets deleted. He then sent me other unauthorized emails. I did not authorize creating a claim and the claim forms was sent. I did not authorize any emails to be sent and they were still sent. My issue revolves around the bases that the company in the advertisement and the itinerary email (the only/original email I received) did not mention any of these terms, conditions, grace period, or future emails I needed to read.Because of false advertisement, and lack of bring everything to my attention
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].
Regards,
[redacted]
Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. Please have the consumer provide a claim or proper policy number so that we may address their concerns. Sincerely, Kalinda H[redacted]Claims Escalation Analyst 9950 Mayland Drive Richmond, Virginia 23233...
[redacted] Thank you for forwarding this matter to my attention. According to our records, the consumer’s policy was canceled and the credit card was refunded for the full cost of all four policies. As the consumer has indicated that the bank has refunded the charges, they...
may request that the bank investigate the charges from their end to be sure that the funds transferred correctly. Sincerely, [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Revdex.com:I have already been in contact with [redacted] who stated that this was Allianz's issue and that Allianz would have to resolve it. I attached a copy of the screenshot to my initial complaint and would appreciate a prompt refund. Thank you for your time in this matter.
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted] put us through 6 hours of hell on the phone, no one new any thing they could not find our reservation , they hung up on us like a million times. the only reservation they kept finding was a past one from Dec. I was very dissatisfied with the way they handled our problem. all we want is our money back, and be done with hot wire and never use them again. there is a 10 day satisfaction, and we were not satisfied by any means. thank you
Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. We apologize for any frustration the consumer may have endured. Upon review of the product online at the Ticketmaster website, there must’ve been an error when the consumer was misquoted as our insurance would never be...
offered for .21. The issue was brought to managements’ attention when the consumer initially called. The only thing we could offer was to have the policy canceled which the consumer did not want. As we are not able to change the price of a product, the cost currently charged would remain the same. Sincerely, Kalinda H[redacted]Claims Escalation Examiner 9950 Mayland Drive Richmond, Virginia 23233 www.allianzassistance.com
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:Thank you very much for your help! I checked the [redacted] website, and indeed the check has been re-issued.
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].
Regards,
[redacted]
Dear Ms. [redacted]:Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused. The insurance does not cover for any reason, and is not advertised as such. The insuring agreement that listed the named perils was readily available for review...
online prior to purchase and also emailed to the consumer. We show no error in that submission. Our records indicate that the consumer has alerted us on the intent to file a claim; however we have not received any claim documentation to include: The claim form, the original tickets, proof of payment for the tickets, verification of the incident that caused the loss, which in this case would be a completed physician statement form. As there are medical conditions that are excluded from coverage, we would need to be sure that the condition is covered. The consumer may send these items into the Claim Department for processing which normally takes 7-10 business days for review. Sincerely, Kalinda H[redacted]Claims Escalation Analyst 9950 Mayland DriveRichmond, Virginia 23233www.allianzassistance.com
Dear Ms. [redacted],Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused you.I am showing your claim was paid on 1/20/2015. For any updates, you may contact the Claim Department at [redacted].Sincerely,[redacted]Quality...
AnalystClaims Quality Assurance9950 Mayland DriveRichmond, VA 23233www.allianzassistance.com
Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. The claim was recent reviewed last week and the following has been determined: We received the medical records, however we still need a completed physician statement form or a copy of the hospital...
admission/discharge paperwork from 04/20 Without these documents, we are unable to finalize the claim review. Sincerely, Kalinda H[redacted]Claims Escalation Analyst 9950 Mayland Drive Richmond, Virginia 23233 www.allianzassistance.com
Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. I apologize for any frustration the claims process may have caused the consumer. The claim is still under verification review. Due to the location of where the services were provided it takes longer than the normal...
processing time. The agent has also contacted the consumer to apologize for the confusion and confirm the documentation on file. For additional information the consumer may contact the Claim Department at 800-334-7525 and speak to a manager if necessary. Sincerely, Kalinda H[redacted]Claims Escalation Analyst 9950 Mayland Drive Richmond, Virginia 23233 www.allianzassistance.com
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].
Regards,
[redacted]
Dear Ms. Smith,
Thank you for bringing this matter to my attention. Our records indicate that the consumer was notified on October 29th that the Finance Department has completed their review and the additional charge in error was refunded. As the consumer requested a cancelation of the policy, all...
charges have been refunded. Thank you,
[redacted]
*
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
They did not resolve my complaint as they insist original receipts are required. In my opinion that is an unreasonable expectation that people would have receipts for items that were gifts, as one of the items of mine that was stolen, and an article that a person has for a few years, as my other item was.
While covered by their insurance I had $650 worth of items stolen and they sent me $3.75. That is just wrong.
Dear Ms. [redacted],The Finance Department has completed their review and corrected the error. The consumer should see the charge reflected back on their credit card statement by the next billing cycle. Thank you,Kalinda H[redacted]Claims Escalation Examiner
Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. According to our records, the consumer’s policy was canceled and the credit card was refunded for the full cost on January 11, 2016. Sincerely, Kalinda [redacted]Claims Escalation Examiner 9950 Mayland Drive...
Richmond, Virginia 23233 www.allianzassistance.com
Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. I have provided the Bankcard management team with the consumers contact information. He should be receiving an email as he requested to not be contacted by phone. Sincerely, Kalinda [redacted]...
[redacted]
Dear Ms. [redacted]:Thank you for forwarding this matter to my attention.Our records indicate that the consumers claim was paid on 03/28/2017.Sincerely,Kalinda H[redacted]Claims Escalation Analyst9950 Mayland DriveRichmond, Virginia 23233www.allianzassistance.com
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The issue is this company did not mention anything about limitation and 10 day grace period in any of their promotional advertisements more any of the emails I received. The company did not notify me about any terms and conditions to make matters worse I had [redacted] be extremely rude to me. I tired to forward whom ever this added issue.[redacted]Refused to help me when I asked.He kept interrupting me, speaking over me, he would ask a question then he refused jot allow me to answer. He belittle me by stating I was rude for interrupting him after he would ask a question then kept talking. He started an insurance claim that was not authorized, (on the audio recording). he tried to bully me stating after I said all I want is a full refund due to the company false advertisement. He did state that an email was sent to spam which gets deleted. He then sent me other unauthorized emails. I did not authorize creating a claim and the claim forms was sent. I did not authorize any emails to be sent and they were still sent. My issue revolves around the bases that the company in the advertisement and the itinerary email (the only/original email I received) did not mention any of these terms, conditions, grace period, or future emails I needed to read.Because of false advertisement, and lack of bring everything to my attention
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].
Regards,
[redacted]
Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. Please have the consumer provide a claim or proper policy number so that we may address their concerns. Sincerely, Kalinda H[redacted]Claims Escalation Analyst 9950 Mayland Drive Richmond, Virginia 23233...
www.allianzassistance.com
[redacted] Thank you for forwarding this matter to my attention. According to our records, the consumer’s policy was canceled and the credit card was refunded for the full cost of all four policies. As the consumer has indicated that the bank has refunded the charges, they...
may request that the bank investigate the charges from their end to be sure that the funds transferred correctly. Sincerely, [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Revdex.com:I have already been in contact with [redacted] who stated that this was Allianz's issue and that Allianz would have to resolve it. I attached a copy of the screenshot to my initial complaint and would appreciate a prompt refund. Thank you for your time in this matter.
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted] put us through 6 hours of hell on the phone, no one new any thing they could not find our reservation , they hung up on us like a million times. the only reservation they kept finding was a past one from Dec. I was very dissatisfied with the way they handled our problem. all we want is our money back, and be done with hot wire and never use them again. there is a 10 day satisfaction, and we were not satisfied by any means. thank you
Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. We apologize for any frustration the consumer may have endured. Upon review of the product online at the Ticketmaster website, there must’ve been an error when the consumer was misquoted as our insurance would never be...
offered for .21. The issue was brought to managements’ attention when the consumer initially called. The only thing we could offer was to have the policy canceled which the consumer did not want. As we are not able to change the price of a product, the cost currently charged would remain the same. Sincerely, Kalinda H[redacted]Claims Escalation Examiner 9950 Mayland Drive Richmond, Virginia 23233 www.allianzassistance.com
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:Thank you very much for your help! I checked the [redacted] website, and indeed the check has been re-issued.
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].
Regards,
[redacted]
Dear Ms. [redacted]:Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused. The insurance does not cover for any reason, and is not advertised as such. The insuring agreement that listed the named perils was readily available for review...
online prior to purchase and also emailed to the consumer. We show no error in that submission. Our records indicate that the consumer has alerted us on the intent to file a claim; however we have not received any claim documentation to include: The claim form, the original tickets, proof of payment for the tickets, verification of the incident that caused the loss, which in this case would be a completed physician statement form. As there are medical conditions that are excluded from coverage, we would need to be sure that the condition is covered. The consumer may send these items into the Claim Department for processing which normally takes 7-10 business days for review. Sincerely, Kalinda H[redacted]Claims Escalation Analyst 9950 Mayland DriveRichmond, Virginia 23233www.allianzassistance.com
Dear Ms. [redacted],Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused you.I am showing your claim was paid on 1/20/2015. For any updates, you may contact the Claim Department at [redacted].Sincerely,[redacted]Quality...
AnalystClaims Quality Assurance9950 Mayland DriveRichmond, VA 23233www.allianzassistance.com
Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. The claim was recent reviewed last week and the following has been determined: We received the medical records, however we still need a completed physician statement form or a copy of the hospital...
admission/discharge paperwork from 04/20 Without these documents, we are unable to finalize the claim review. Sincerely, Kalinda H[redacted]Claims Escalation Analyst 9950 Mayland Drive Richmond, Virginia 23233 www.allianzassistance.com
Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. I apologize for any frustration the claims process may have caused the consumer. The claim is still under verification review. Due to the location of where the services were provided it takes longer than the normal...
processing time. The agent has also contacted the consumer to apologize for the confusion and confirm the documentation on file. For additional information the consumer may contact the Claim Department at 800-334-7525 and speak to a manager if necessary. Sincerely, Kalinda H[redacted]Claims Escalation Analyst 9950 Mayland Drive Richmond, Virginia 23233 www.allianzassistance.com