Sprint Now Part of T-Mobile

Up until I decided to change phone service providers, Sprint was not a bad company in my eyes. But the second I left I immediately noticed how they crammed a accessorial charge to my account for a JBL speaker that a store attendant literally handed to me when I upgraded phones saying "this speaker comes with your upgrade as a promotion." I later find out this was not a free item like he claimed and instead was was charged to my bill monthly at small amounts that I could barely notice. It took almost 5 phone calls until someone in customer service agreed to remove at least 90% of the total amount still due. They were that cheap! They reported this information to the store I had gone to at the time and of course the attendants and manager denied the allegations. Then upon leaving Sprint and joining Verizon I was trying to make the most financially sound decision of course. I wanted to see which provider would give me the most for my Galaxy S8+. Verizon would have given me $450 as part of their stack program along with a $100 Visa card for bringing my brother's device on board with my account, totaling $550. My outstanding bill with Sprint was approximately $820 since I cancelled the lease early and had not returned my phone yet. I then called Sprint to see what my bill would be reduced to if I were to return my phone. The woman I spoke with said that my new bill would be reduced to $48.52. Baffled, I asked her to repeat that figure and explain why. She said they bill would be reduced to the government fees and taxes since my phone would be returned therefore nullifying the lease agreement and phone purchase price. I had this woman on speaker in front of the Verizon store attendant at the time. He heard the entire thing. Upon hanging up I obviously determined that returning my phone to Sprint was the better choice. So she sent me a return package via USPS and I did just that. My bill was then reduced only by $200 leaving me over $600 still owed. When I called to complain and figure out what the issue was, they told me that I was given wrong information and that the phone purchase price would only be removed, not the lease agreement part. I was on the phone with Sprint multiple times after that, each time people telling me different things. Nobody gave me the same answers. One person said I can set up a payment plan of $155/month to pay it off but I can't pay any less than that... then the next person I spoke with said NO payment plan was an option and that it had to be paid in full. The person after THAT told me I can pay in installments. This company's representatives need to get their facts straight and deliver the correct information to their customers. I felt like I was robbed... I returned a nearly brand new $800 phone and received $212 for it while still being obligated to pay the lease payment of over $600!!!! That is absurd! I will never again be a customer of this service provider. I'm disappointed and quite honestly get anxiety when I think about the $600 plus I just shelled out onto my credit card to avoid my bill to be sent to collections and hurting my credit (another thing one of the customer service reps threatened me with). So far my experience with Verizon has been great. Everyone I spoke with has given me answers... the correct ones... and consistent ones! Whatever you do... if you join Sprint... call multiple times and speak to different people before taking what is said at face value. Read the fine print in your contract and understand it completely before making any financial decisions. I learned a lesson that's for sure... I wish it didn't have to cost me that much though.

Up until I decided to change phone service providers, Sprint was not a bad company in my eyes. But the second I left I immediately noticed how they crammed a accessorial charge to my account for a JBL speaker that a store attendant literally handed to me when I upgraded phones saying "this speaker comes with your upgrade as a promotion." I later find out this was not a free item like he claimed and instead was was charged to my bill monthly at small amounts that I could barely notice. It took almost 5 phone calls until someone in customer service agreed to remove at least 90% of the total amount still due. They were that cheap! They reported this information to the store I had gone to at the time and of course the attendants and manager denied the allegations. Then upon leaving Sprint and joining Verizon I was trying to make the most financially sound decision of course. I wanted to see which provider would give me the most for my Galaxy S8+. Verizon would have given me $450 as part of their stack program along with a $100 Visa card for bringing my brother's device on board with my account, totaling $550. My outstanding bill with Sprint was approximately $820 since I cancelled the lease early and had not returned my phone yet. I then called Sprint to see what my bill would be reduced to if I were to return my phone. The woman I spoke with said that my new bill would be reduced to $48.52. Baffled, I asked her to repeat that figure and explain why. She said they bill would be reduced to the government fees and taxes since my phone would be returned therefore nullifying the lease agreement and phone purchase price. I had this woman on speaker in front of the Verizon store attendant at the time. He heard the entire thing. Upon hanging up I obviously determined that returning my phone to Sprint was the better choice. So she sent me a return package via USPS and I did just that. My bill was then reduced only by $200 leaving me over $600 still owed. When I called to complain and figure out what the issue was, they told me that I was given wrong information and that the phone purchase price would only be removed, not the lease agreement part. I was on the phone with Sprint multiple times after that, each time people telling me different things. Nobody gave me the same answers. One person said I can set up a payment plan of $155/month to pay it off but I can't pay any less than that... then the next person I spoke with said NO payment plan was an option and that it had to be paid in full. The person after THAT told me I can pay in installments. This company's representatives need to get their facts straight and deliver the correct information to their customers. I felt like I was robbed... I returned a nearly brand new $800 phone and received $212 for it while still being obligated to pay the lease payment of over $600!!!! That is absurd! I will never again be a customer of this service provider. I'm disappointed and quite honestly get anxiety when I think about the $600 plus I just shelled out onto my credit card to avoid my bill to be sent to collections and hurting my credit (another thing one of the customer service reps threatened me with). So far my experience with Verizon has been great. Everyone I spoke with has given me answers... the correct ones... and consistent ones! Whatever you do... if you join Sprint... call multiple times and speak to different people before taking what is said at face value. Read the fine print in your contract and understand it completely before making any financial decisions. I learned a lesson that's for sure... I wish it didn't have to cost me that much though.

Up until I decided to change phone service providers, Sprint was not a bad company in my eyes. But the second I left I immediately noticed how they crammed a accessorial charge to my account for a JBL speaker that a store attendant literally handed to me when I upgraded phones saying "this speaker comes with your upgrade as a promotion." I later find out this was not a free item like he claimed and instead was was charged to my bill monthly at small amounts that I could barely notice. It took almost 5 phone calls until someone in customer service agreed to remove at least 90% of the total amount still due. They were that cheap! They reported this information to the store I had gone to at the time and of course the attendants and manager denied the allegations. Then upon leaving Sprint and joining Verizon I was trying to make the most financially sound decision of course. I wanted to see which provider would give me the most for my Galaxy S8+. Verizon would have given me $450 as part of their stack program along with a $100 Visa card for bringing my brother's device on board with my account, totaling $550. My outstanding bill with Sprint was approximately $820 since I cancelled the lease early and had not returned my phone yet. I then called Sprint to see what my bill would be reduced to if I were to return my phone. The woman I spoke with said that my new bill would be reduced to $48.52. Baffled, I asked her to repeat that figure and explain why. She said they bill would be reduced to the government fees and taxes since my phone would be returned therefore nullifying the lease agreement and phone purchase price. I had this woman on speaker in front of the Verizon store attendant at the time. He heard the entire thing. Upon hanging up I obviously determined that returning my phone to Sprint was the better choice. So she sent me a return package via USPS and I did just that. My bill was then reduced only by $200 leaving me over $600 still owed. When I called to complain and figure out what the issue was, they told me that I was given wrong information and that the phone purchase price would only be removed, not the lease agreement part. I was on the phone with Sprint multiple times after that, each time people telling me different things. Nobody gave me the same answers. One person said I can set up a payment plan of $155/month to pay it off but I can't pay any less than that... then the next person I spoke with said NO payment plan was an option and that it had to be paid in full. The person after THAT told me I can pay in installments. This company's representatives need to get their facts straight and deliver the correct information to their customers. I felt like I was robbed... I returned a nearly brand new $800 phone and received $212 for it while still being obligated to pay the lease payment of over $600!!!! That is absurd! I will never again be a customer of this service provider. I'm disappointed and quite honestly get anxiety when I think about the $600 plus I just shelled out onto my credit card to avoid my bill to be sent to collections and hurting my credit (another thing one of the customer service reps threatened me with). So far my experience with Verizon has been great. Everyone I spoke with has given me answers... the correct ones... and consistent ones! Whatever you do... if you join Sprint... call multiple times and speak to different people before taking what is said at face value. Read the fine print in your contract and understand it completely before making any financial decisions. I learned a lesson that's for sure... I wish it didn't have to cost me that much though.

Up until I decided to change phone service providers, Sprint was not a bad company in my eyes. But the second I left I immediately noticed how they crammed a accessorial charge to my account for a JBL speaker that a store attendant literally handed to me when I upgraded phones saying "this speaker comes with your upgrade as a promotion." I later find out this was not a free item like he claimed and instead was was charged to my bill monthly at small amounts that I could barely notice. It took almost 5 phone calls until someone in customer service agreed to remove at least 90% of the total amount still due. They were that cheap! They reported this information to the store I had gone to at the time and of course the attendants and manager denied the allegations. Then upon leaving Sprint and joining Verizon I was trying to make the most financially sound decision of course. I wanted to see which provider would give me the most for my Galaxy S8+. Verizon would have given me $450 as part of their stack program along with a $100 Visa card for bringing my brother's device on board with my account, totaling $550. My outstanding bill with Sprint was approximately $820 since I cancelled the lease early and had not returned my phone yet. I then called Sprint to see what my bill would be reduced to if I were to return my phone. The woman I spoke with said that my new bill would be reduced to $48.52. Baffled, I asked her to repeat that figure and explain why. She said they bill would be reduced to the government fees and taxes since my phone would be returned therefore nullifying the lease agreement and phone purchase price. I had this woman on speaker in front of the Verizon store attendant at the time. He heard the entire thing. Upon hanging up I obviously determined that returning my phone to Sprint was the better choice. So she sent me a return package via USPS and I did just that. My bill was then reduced only by $200 leaving me over $600 still owed. When I called to complain and figure out what the issue was, they told me that I was given wrong information and that the phone purchase price would only be removed, not the lease agreement part. I was on the phone with Sprint multiple times after that, each time people telling me different things. Nobody gave me the same answers. One person said I can set up a payment plan of $155/month to pay it off but I can't pay any less than that... then the next person I spoke with said NO payment plan was an option and that it had to be paid in full. The person after THAT told me I can pay in installments. This company's representatives need to get their facts straight and deliver the correct information to their customers. I felt like I was robbed... I returned a nearly brand new $800 phone and received $212 for it while still being obligated to pay the lease payment of over $600!!!! That is absurd! I will never again be a customer of this service provider. I'm disappointed and quite honestly get anxiety when I think about the $600 plus I just shelled out onto my credit card to avoid my bill to be sent to collections and hurting my credit (another thing one of the customer service reps threatened me with). So far my experience with Verizon has been great. Everyone I spoke with has given me answers... the correct ones... and consistent ones! Whatever you do... if you join Sprint... call multiple times and speak to different people before taking what is said at face value. Read the fine print in your contract and understand it completely before making any financial decisions. I learned a lesson that's for sure... I wish it didn't have to cost me that much though.

Sprint is the worst company ever. The biggest mistake I ever did in my life, switching to Sprint
Sprint company is a scam, they make you an offer deal, and at the end they switch up everything on you when its time to pay the bill. I lost 6,000 dollars within 8 months of being a sprint customer.
Horrible. !!!!
IF the Stars had an option for negative -0 I would give that. They don't even deserve a 1 star. .

Sprint is the worst company ever. The biggest mistake I ever did in my life, switching to Sprint
Sprint company is a scam, they make you an offer deal, and at the end they switch up everything on you when its time to pay the bill. I lost 6,000 dollars within 8 months of being a sprint customer.
Horrible. !!!!
IF the Stars had an option for negative -0 I would give that. They don't even deserve a 1 star. .

Sprint is the worst company ever. The biggest mistake I ever did in my life, switching to Sprint
Sprint company is a scam, they make you an offer deal, and at the end they switch up everything on you when its time to pay the bill. I lost 6,000 dollars within 8 months of being a sprint customer.
Horrible. !!!!
IF the Stars had an option for negative -0 I would give that. They don't even deserve a 1 star. .

Sprint is the worst company ever. The biggest mistake I ever did in my life, switching to Sprint
Sprint company is a scam, they make you an offer deal, and at the end they switch up everything on you when its time to pay the bill. I lost 6,000 dollars within 8 months of being a sprint customer.
Horrible. !!!!
IF the Stars had an option for negative -0 I would give that. They don't even deserve a 1 star. .

Sprint is the worst company ever. The biggest mistake I ever did in my life, switching to Sprint
Sprint company is a scam, they make you an offer deal, and at the end they switch up everything on you when its time to pay the bill. I lost 6,000 dollars within 8 months of being a sprint customer.
Horrible. !!!!
IF the Stars had an option for negative -0 I would give that. They don't even deserve a 1 star. .

I don't even know where to bigging with dealing with sprint is like going a war over seas, for the past 4 weeks I been spending hours and hours over the over with sprint customer service and supervisor and nothing has been resolved and now my services has been suspended because I was over charged and I refused to pay a single dime to them ! I was promised to add a second line and it was free and now I'm stuck with 520 dollars and they can't seem to see the problems. I am so sick and tired of dealing with sprint and I will bring all the phones back and switch to another provider! Sprint is one of worst Provider to deal with ! I'm going to get my attorney deal with this because to much is to much ! My stress level is sky high due to sprint staff ! I will never recommend anyone one to you guys! WORSE PROVIDER EVER

I don't even know where to bigging with dealing with sprint is like going a war over seas, for the past 4 weeks I been spending hours and hours over the over with sprint customer service and supervisor and nothing has been resolved and now my services has been suspended because I was over charged and I refused to pay a single dime to them ! I was promised to add a second line and it was free and now I'm stuck with 520 dollars and they can't seem to see the problems. I am so sick and tired of dealing with sprint and I will bring all the phones back and switch to another provider! Sprint is one of worst Provider to deal with ! I'm going to get my attorney deal with this because to much is to much ! My stress level is sky high due to sprint staff ! I will never recommend anyone one to you guys! WORSE PROVIDER EVER

I switched from Sprint to T Mobile becuse my wife employer has 17% discount with T- Mobile , I tried to close my 4 lines with sprint for more that 8 days and they gave my very hard time , when I switched carriers and transfered my 3 phone numbers I need ( do not need the 4th line) T- Mobile did that for me , when I tried to close the 4th line they rep told me that I have to go to the store and returned the phone and close the account , I went to the store and they gave me hard time as well to returned the phone and cancel the line , after an hour and 13 minutes they took the phone and gave me a receipt and told me my final bill will be mailed to me , 2 days later I checked online and the acount still open , called customer service and again after 23 minutes the rep finaly told me that the line will be closed now , 2 days after my account still active and the line showing open , I do not know what to do to close the account !!!!!! I just will wait and see if Sprint will send me a bill for this month or not .............. SPRINT WOULD NOT CLOSE MY ACCOUNT AND KEEP IT OPEN TO CHARGE ME.

I switched from Sprint to T Mobile becuse my wife employer has 17% discount with T- Mobile , I tried to close my 4 lines with sprint for more that 8 days and they gave my very hard time , when I switched carriers and transfered my 3 phone numbers I need ( do not need the 4th line) T- Mobile did that for me , when I tried to close the 4th line they rep told me that I have to go to the store and returned the phone and close the account , I went to the store and they gave me hard time as well to returned the phone and cancel the line , after an hour and 13 minutes they took the phone and gave me a receipt and told me my final bill will be mailed to me , 2 days later I checked online and the acount still open , called customer service and again after 23 minutes the rep finaly told me that the line will be closed now , 2 days after my account still active and the line showing open , I do not know what to do to close the account !!!!!! I just will wait and see if Sprint will send me a bill for this month or not .............. SPRINT WOULD NOT CLOSE MY ACCOUNT AND KEEP IT OPEN TO CHARGE ME.

I don't even know where to bigging with dealing with sprint is like going a war over seas, for the past 4 weeks I been spending hours and hours over the over with sprint customer service and supervisor and nothing has been resolved and now my services has been suspended because I was over charged and I refused to pay a single dime to them ! I was promised to add a second line and it was free and now I'm stuck with 520 dollars and they can't seem to see the problems. I am so sick and tired of dealing with sprint and I will bring all the phones back and switch to another provider! Sprint is one of worst Provider to deal with ! I'm going to get my attorney deal with this because to much is to much ! My stress level is sky high due to sprint staff ! I will never recommend anyone one to you guys! WORSE PROVIDER EVER

I don't even know where to bigging with dealing with sprint is like going a war over seas, for the past 4 weeks I been spending hours and hours over the over with sprint customer service and supervisor and nothing has been resolved and now my services has been suspended because I was over charged and I refused to pay a single dime to them ! I was promised to add a second line and it was free and now I'm stuck with 520 dollars and they can't seem to see the problems. I am so sick and tired of dealing with sprint and I will bring all the phones back and switch to another provider! Sprint is one of worst Provider to deal with ! I'm going to get my attorney deal with this because to much is to much ! My stress level is sky high due to sprint staff ! I will never recommend anyone one to you guys! WORSE PROVIDER EVER

I don't even know where to bigging with dealing with sprint is like going a war over seas, for the past 4 weeks I been spending hours and hours over the over with sprint customer service and supervisor and nothing has been resolved and now my services has been suspended because I was over charged and I refused to pay a single dime to them ! I was promised to add a second line and it was free and now I'm stuck with 520 dollars and they can't seem to see the problems. I am so sick and tired of dealing with sprint and I will bring all the phones back and switch to another provider! Sprint is one of worst Provider to deal with ! I'm going to get my attorney deal with this because to much is to much ! My stress level is sky high due to sprint staff ! I will never recommend anyone one to you guys! WORSE PROVIDER EVER

I switched from Sprint to T Mobile becuse my wife employer has 17% discount with T- Mobile , I tried to close my 4 lines with sprint for more that 8 days and they gave my very hard time , when I switched carriers and transfered my 3 phone numbers I need ( do not need the 4th line) T- Mobile did that for me , when I tried to close the 4th line they rep told me that I have to go to the store and returned the phone and close the account , I went to the store and they gave me hard time as well to returned the phone and cancel the line , after an hour and 13 minutes they took the phone and gave me a receipt and told me my final bill will be mailed to me , 2 days later I checked online and the acount still open , called customer service and again after 23 minutes the rep finaly told me that the line will be closed now , 2 days after my account still active and the line showing open , I do not know what to do to close the account !!!!!! I just will wait and see if Sprint will send me a bill for this month or not .............. SPRINT WOULD NOT CLOSE MY ACCOUNT AND KEEP IT OPEN TO CHARGE ME.

I switched from Sprint to T Mobile becuse my wife employer has 17% discount with T- Mobile , I tried to close my 4 lines with sprint for more that 8 days and they gave my very hard time , when I switched carriers and transfered my 3 phone numbers I need ( do not need the 4th line) T- Mobile did that for me , when I tried to close the 4th line they rep told me that I have to go to the store and returned the phone and close the account , I went to the store and they gave me hard time as well to returned the phone and cancel the line , after an hour and 13 minutes they took the phone and gave me a receipt and told me my final bill will be mailed to me , 2 days later I checked online and the acount still open , called customer service and again after 23 minutes the rep finaly told me that the line will be closed now , 2 days after my account still active and the line showing open , I do not know what to do to close the account !!!!!! I just will wait and see if Sprint will send me a bill for this month or not .............. SPRINT WOULD NOT CLOSE MY ACCOUNT AND KEEP IT OPEN TO CHARGE ME.

I switched from Sprint to T Mobile becuse my wife employer has 17% discount with T- Mobile , I tried to close my 4 lines with sprint for more that 8 days and they gave my very hard time , when I switched carriers and transfered my 3 phone numbers I need ( do not need the 4th line) T- Mobile did that for me , when I tried to close the 4th line they rep told me that I have to go to the store and returned the phone and close the account , I went to the store and they gave me hard time as well to returned the phone and cancel the line , after an hour and 13 minutes they took the phone and gave me a receipt and told me my final bill will be mailed to me , 2 days later I checked online and the acount still open , called customer service and again after 23 minutes the rep finaly told me that the line will be closed now , 2 days after my account still active and the line showing open , I do not know what to do to close the account !!!!!! I just will wait and see if Sprint will send me a bill for this month or not .............. SPRINT WOULD NOT CLOSE MY ACCOUNT AND KEEP IT OPEN TO CHARGE ME.

As always, I called IT because I wasn’t receiving calls the lady sounded as if she was upset that I called. After being on phone for 15 mins she transferred me to customer service. When she transferred me she didn’t tell them anything about what we did. She didn’t hand me over she just disconnected after the transfer So I had to start all over with them. Suneetha in cust Ser was doing same thing previous person was doing. I kept trying to explain to Suneetha that everything I am doing with her I had already done w previous person but she didn’t seem to understand and then she was trouble shooting for an iPhone 7 even though I told her twice that I have an SE, but she kept saying to go on my iPhone 7. I asked to speak to a supervisor she said no she can’t give me a supervisor, when I insisted later on she put me on hold and then said “the supervisor told me to tell you he would do same thing I am doing and you should just go to store for help”. I dread calling your support line because they can never help. I only get help when I end up going to a store.