Sprint Now Part of T-Mobile

They added unauthorized lines to my account. They told me that I would get a Sprint Drive free with my “welcome package” because I switched to them. I have been unknowingly paying for that “free” sprint drive for three months because my bill was not bad from the beginning—$125–so I just assumed it was my $65 unlimited plan plus my monthly iPhone installment plus taxes. They opened that Sprint Drive as a line on my account with its own phone number without my knowledge. I recently got an Apple Watch in which I told the sales rep that I wanted it as a stand-alone, not as a line on my account and she assured me it would not be a line on my account. Turns out, she added it as a line on my account anyways so now they’re trying to get me to pay for that. My bill should ONLY have my unlimited service $65, my iPhone monthly installment $40, and my Apple Watch monthly installment $6.25. My bill shouldn’t be $175. They also bumped up my monthly service to $85 without my knowledge when I signed up for the $65 monthly unlimited service. They are also charging me $30 for “optional service.” But yet, underneath the unlimited plan section of the BILL it has a little side note that says “1 line is $65, 2 lines is $45, and 3-5 lines is $5 a month.” I was so happy at first because they give you $150 for simply having a federal credit union, you get Hulu and stuff for free, etc. so they have you walk out of there feeling warm and cozy and make you sign all these papers, just for YOU to have your money stolen by them and have unauthorized lines opened on your account just so they can meet their quotas and make their commissions. Plus, I’ve heard with the flex lease (what I have) once YOU PAY THE PHONE OFF read that again, when YOU pay the PHONE OFF after months of already PAYING IT OFF, they make you trade it in for the newest version of your phone OR they make you pay an additional $500-$1200 to “own” the phone that you’ve ALREADY been paying off TO OWN. Don’t choose Sprint. They’re a scam and I wish that they would be investigated for fraud.

Sprint is THE WORST company to ever deal with.
DO NOT and I repeat DO NOT even attempt to do business with them.
I decided to give them a shot and it has been a pain for 3 months.
I had the phone plan from August 26th to August 28th. The service was garbage I live in the heart of a very big city and I never had service EVER. After a day I decided I wasn't about to spend 200+ dollars a month for this.
I go in and hand the agent my phones, she hands me a receipt. I have to pay $92 but she says she will refund me the activation fee. Whatever I just wanted to be done and over with them.
Fast forward to a month later, I am getting bills.
I call them and they say "it shows you still have your devices and your plan is active" I returned two phones that were almost 3k and they are saying I STILL HAVE THEM. I tell her I have a recept to prove I returned the devices (which I literally had to beg the agent to give me when I returned the items thank GOD I did) she denies it and a week later I call again and they show them back at their warehouse.
The agent was sympathetic, said I still had an active account but she would escalate it and for my troubles they would refund me the retsocking fee.
Fast forward a month later, no refund, no anything.
I call, talk to an agent and he hangs up on me, now I am upset. I call again to speak with someone and I imediatly request a supervisor because I am done spending 3 plus hours on the phone with agents who just run around a bush. He denies me, 10 minutes of me asking he denies me and keeps telling me to explain the issue.
I take a long deep breath and proceed to tell him what is going on. He then tells me I didn't return the phones until Sept 18th and they mailed out a return kit and I retunred the items through a return kit... UHHHH OKAY??? I told him no. I have the receipt stating it was the 28th and he pretty much calls me a liar.
I ask for a supervisor again, again he tells me no. That the supervisor will tell me the same thing.
He then proceeds to tell me that they gave me the activation fee as a credit to cover my September bill. I RETURNED AND CANCELLED MY PLAN ON AUGUST 28th.
At this point im furious. I ask once again to speak with a supervisor, he says no. I say again what I want and he says "Let me write my notes" then proceeds to get back with me a few minutes later to ask when I returned the devices. I say August 28th at 1:52 pm. He says NO you returned them on September 18th. So now I am being called a liar.
So here I am, with a 4 month baby crying because he wants his mommy and I am still dealing with this call. NO supervisor is being given to me and I don't see any resolve coming.
My solution, disput the 200$ they charged me with my bank.
DO NOT, I REPEAT DO NOT do business with this company. Their customer service is trash they will hang up on you, call you a liar and not offer any sorty of empathy or resolution. Save yourself the trouble. I am out 200$ and over 10 hours of my time dealing with them and I am STILL being billed for this plan I no longer have.
Best advice I can give, go with Verizon. My plan for the same exact thing ended up being cheaper and they have the kindest customer service agents. I have had them since August 28th and I don't have anything bad to say.

I signed up for Sprint on 09/09/18 during their promotion event with $16.50 off per phone for Samsung S9 + phones, normally $38 per month for 24 months. Due to getting separated, my wife signed up for her and kids (4 lines) and I did for me and my mother (2 lines). But to take advantage of the $65, $45 and $25 afterwards, we switched the kids over to my account two days later on 09/11 with 5 lines under my account and 1 line for her. This should have saved us $20 since the 3rd, 4th and 5th are $25 dollars each. When I called, I specifically asked the customer service rep that the $16.50 promotion would stay, otherwise it would not make sense for me to switch for $20 and I could easily cancel since it is only been 2 days and I can cancel within the first 30 days. She assured that everything will transfer over and the current price structure would stay.
When I received the first month's bill, there were several mistakes, but the major one was that, for the additional 3 lines that got switched over, they were charged full price of $38.00 each. The customer service rep fixed other issues, but they asked me to go to Sams club which asked me to call Sprint customer support. Then Sprint customer support asked me to go to the store and the people at the store said they could help and to call customer support. After 4 or 5 attempts I gave up. So I went from a T-Mobile family plan of 6 lines at $120 to a monthly charge of $340 for 5 lines. So far in 13 months, I paid $643.50 extra. On 10/22, I called Sprint to pay off my device balances and the customer service person asked me if I was unhappy with the service. I explained the whole story again and she apologized and placed me on hold to see what could be done. She came back with a one time discount of $100 and another $50 and I said, I already paid close to $650 and will be paying a total amount of $1188 by the end of the 24 months and I dint want the $150 credit they are offering and just wanted to cancel the device contracts. She then said that she is escalating this issue to the escalation department and they will call me back in the next two days. I dint hear anything back for the next one week, so I contact Sprint again. The same process repeated and after being on the phone for an hour, the support person finally agreed to take the payment to pay off the devices and end the contract. After she process the first line, she said for the additional 4 lines, I would need to have different credit cards, each for one device for them to pay off and mentioned that it is for my protection. I asked her if she can take the payment for my phones from one credit card, why cant I used it to pay off the lines and she dint have an answer. I asked then to talk to a manager and she placed me on hold and several minutes later, she said no manager is available. I was asked to go to the Sprint store again to pay off my devices which the Sprint store at Des Plaines was able to do.
In the end, I lost $1188.00 due to a mistake from Sprint and was on the phone several times and hours explaining the same story over and over and Sprint never took an effort to resolve my issue or call me back as they promised they would. I believe this is a conscious effort from their side to not help their customers after several complaints which is evident by the fact that I haven't received any calls or surveys from their management. If Sprint is treating their existing customers with several lines this way, new customers should read the reviews before becoming making a decision to switch.

The absolute WORST company to deal with. The details of my story are too many to list, however, I will let you know that I had a monthly bill (nothing overdue at all as I pay by autopay) of 342 dollars. Sprint tried not only once, but three times in the same day to withdraw 1037!!! Two attempts of the three were made AFTER I called to complain. My debit card/bank account got shut down because the bank thought fraud ead occurring with my account. So, because Sprint woukd DO NOTHING TO FIX THEIR MISTAKE, I am without any easy to make purchases with my debit for 10 days. They would not fix the situation and continually tried to skirt around my complaint. This is on top of weeks worth of dealing with them for billing issues! They promised THREE times to have a supervisor contact me and I got no communication from a Supervisor whatsoever. I have never seen such a poorly run and poorly organized company!

Sprint has THE WORST customer service I have ever experienced. I spent my whole lunch break on the phone with them trying to rectify a change that was made based on them lying to me. They told me I could change my due date without having to pay a prorated rate (which I was naive enough to believe). AFTER the change was made I was told about having to pay the regular bill + a prorated rate which they could not tell me the amount of. On top of that, they conveniently could not cancel the request to change the date 2 minutes after I made it, and cannot provide me the amount due for the prorated charge. This is the 3rd time Sprint has conveniently charged me extra money and I'm honestly sick of it.

I have enjoyed sprint very much for the last 3 years and will be leaving due to the last three weeks. My parents were on my phone plan. My father lost his phone. the phone was reported lost, and according to the FIRST representative I spoke to, paid for via extra 6 months on the lease. No new phone was bought, we activated on old already owned phone (that we were originally told we could not use) but come to find out we could so we did. My parents were advised by the Vineland NJ,08360 store that they could pay off and keep my mothers phone upon leaving sprint. I was then billed for early lease termination and both phones. I called sprint...again... and was told in the state of NJ we can never own the phones. First time I was advised this. So I was told the non-lost phone had to be turned in and the lost phone was not, in fact already paid for, so I had to pay that. Fine...no big deal. Check my bill was billed AGAIN for both phones, call sprint....again...this time I spoke to a supervisor who told me since I now live in OK we could keep the phone and that it was, in fact, paid for. Great. Check my bill about a week later got hit AGAIN with the same $264 for non return fee and $132 for the lost phone. Call sprint...again...this time I was told I had to return the phone or pay the $264 non return fee. So I had my mom turn the phone in. Think its over? Nope. It was an in store return. Never fell off the bill. Call sprint...again... this time I was told I didn't need to turn the phone in it was a mistake on their end. The charge shouldn't have been there. Welp, after this point I am just flat out confused and frustrated. No one had the same answers NOT EVEN SUPERVISORS. and I am $500 in the hole and not a single person can tell me why. FINALLY I got ahold of someone in the finance department who said I already paid the EXTRA 6 months on the lease to keep the phones(yes both phones) and none of this should have happened in the first place. She credited me back (which I am thankful for) both phones. She was great and understanding and knowledgeable, however, I thought that about the last person I spoke to who told me completely different. I have zero problem paying what I owe, or turning in a device I can't keep, but get your stuff together sprint. This has been on going for 3 weeks and not one single team member gave me the same or apparently correct information. This has been a very disappointing experience, especially with supervisors.

I began a new service with sprint with the lie that the monthly fees would be less after the 24 months passed because the phones, I was paying on would eventually be paid off and not have that fee. Well turns out that somewhere along the line all the phones became a lease! Instead of the payment going down it went up about $100.00. I must return the phones that I have already paid for or continue paying on them until I terminate the service. I found this out because I called to ask why it had gone up so much. I realize my notes are worthless at this point, but I write down every deal I make to be sure I understand what I’m signing up for, and what I was told on the last phone call was completely different than what was on my notes. On top of that their service is very poor, calls are dropped, you can't multi task, I travel a lot to Mexico and it's hard for the roaming to activate, so text and calls don't go out, not to mention downloading pictures or any WIFI. Point is Sprint lies to lure in customers they are rude and uncompassionate, on top of it all they insisted on me purchasing another line! Why would I want another line? I don't have use for another line and have no intention on continuing service with sprint! BAD SERVICE COMPLETE SCAM!!!!!!

I have been with Sprint for 9 years, and the call center customer service has gotten horrible. I went into a Sprint store to make changes to my account and was informed that I have a $300.00 credit towards a new phone if I upgrade. I currently own my phone and it works fine, but with the credit I was informed that I could apply the credit over the 18 month lease period monthly, so after speaking with a rep, I found I could get a new iphone 11, normally $29.00 a month, for $12.50 a month after the credit was applies, and that the offer is good for 5 days. I left the store to think about it and check online also. I decided to call customer service to see if they could work anything out with the $30.00 one time upgrade fee (which they have waived in the past), the rep could not waive it which was fine, however I spent another hour on the phone with the rep and he was constantly trying to sell me other item, open new lines, force the protection plans and add on bundles, it was really bad. He would offer me something and then say I would get a $30.00 credit or free shipping, but neglect to tell me the full monthly charges or one time fees, I had to question him for the true costs. Very deceptive. He finally sent me an estimate, and there was a $4.00 tax that would be due today? I kept asking what the tax was for, and he just kept saying "the phone". With a Lease through Sprint you do not pay taxes up front, that was only when the use to have a purchase plan which they no longer offer. Seems very strange to me to be charging a $4.00 tax on a $699.00 phone. I canceled everything with this guy, got off the phone to check my online option. I could get Free shipping, but the $300.00 credit was not showing up online. I called customer service again and the 2nd rep said it would be ok to do online and I would get the monthly credit, but she would be happy to set everything up for me with Free shipping and no taxes over the phone. Exactly what I wanted, so we proceeded with the purchase. Unfortunately, as we were getting to the end of the paperwork the call was disconnected. The rep did called me back but call would not connect. I called back right away and explained to the 3rd rep what happened. I had to explain it 3 times to her she just kept asking me if I would like to upgrade today?? I simply wanted her to see if she could connect me with the previous rep, or proceed with what the previous rep had done. I had to start the whole process over again which is ok, but now no free shipping it will be $10.00 and there is a $.70 tax due today??? The rep constantly tried to railraod me into the Sprint protection plan, even stating that when I get my new phone in the mail, the sprint store will charge me a fee to set it up, and calling customer services I would need to have the sprint plan for them to help me set it up. I had to question everything she was doing or I would have had a new line opened and protection plans on everything. As far as the shipping and tax, she said that promotions change all the time and what the previous rep offered is not available anymore, and online is on a different "channel", but if I signed up for sprint protection then everything would be better for me. This was very frustrating and I finally asked to speak with a supervisor. The rep gave a lot of excuses and acted like it would make her loose her job and we would be "disturbing" the supervisor. Eventually, the supervisor gave her the ok, via email, to give me the original offer with no shipping and the $.70 tax disappeared also. There was a huge language barrier with all three representatives, which made the whole process a nightmare for myself and them also I am sure. I literally had to tell the last rep the same things so many times, I really wondered if she could hear what I was saying. I would tell her that I am not trading in my old phone I own it, and in the next sentence she was explaining how I would send my old phone to them when I get my new one. I actually felt bad after a while, because I had to keep explaining things to her in different ways. Unfortunately, the sales tactics are getting shady and the random "sales tax" is a scam. I also do not hold it against the rep's that communication is difficult, that is not their fault, however I am irritated with Sprint Corporation that they have not given the reps the tools they need to be efficient Representatives, Sprint is only concerned about the reps up selling not giving good customer service.

Service was horrible. Always dropping calls and then when I canceled my contract they went into my bank account illegally and stole $300.00. THIEVES AND TERRIBLE SERVICE.

I had turned 18 and was looking for a suitable carrier for me and my girlfriend so we headed to sprint since all my family had it. It took us 4 hours to get our phones and on top of that I refused to take the “free phones” but they told me I had to or my deal was not valid so instead of haggling I made sure they were free as advertised but come to my suprise the phones were not free and my bill I was quoted was 100 dollars more then what I was told or seen on the T Chart. I’ had wiggle room to return the items but they kept telling me oh no will credit you will fix or they’ll make something up saying oh then we have to charge you restocking fees. For the past 3 years I had nothing but issues with sprints so called fast reliable network I only push 3 megabytes or sometimes 15 on a good day but that’s not acceptable for the price and negligence of the employees who “took care of me” I call the hotline and see what the issues are about my data and there excuse was oh sir our 4g lte is typically 35 megabytes or below so if your pushing 10 to 35 megabytes then we are providing the service as expected.....that ticked me off so much I broke character and started cursing the rep out specially to add insult to injury for all my suffering they offered me a one time 15 dollar credit to my account wich I started laughing hysterically at the idea. I got scammed ripped off and mistreated from this company I highly recommend you take your business else where because sprint doesn’t not care about you they’ll feed you excuses lies and try to point blame at you for there poor service. Sprint does not take care of me as promised and has ruined my experience with cell phone providers. Sprint if your reading this please don’t try and justify anything just take responsibility and take care of your loyal customers!!! Note that loyal customers to sprint are the unfortunate people like me getting scammed and lied to and stuck paying for things they never even wanted in the first place. Just be weary sprint is only good if you have poor credit or some credit and don’t have to much money to spend upfront other then that stay away!!! You have been warned

I have been with Sprint for 20 years. This is the worst year I’ve had with them. The last 6 years have been an absolute nightmare!! They even are the reason me and my husband got a divorce!! Customer service are scammers and liars. They are not there to help customers. They tell you no contracts but yet have all these fees and red tape. I purchased my phone on a lease agreement for the value of the phone. They told me that the phone was $999.99 and now I am still having to pay an additional $300 to just keep my phone on top of paying $100 a month for 1 line of service. I give them till March 2020 to get it together or I’m leaving after 20 YEARS!!! I have had to call them every other day this last week and just today they called to cut my phone off and when I asked them why since I’m set up for auto pay tomorrow? They just hung up on me.

Horrible. Easily the worst company. I have spent the past four years with Sprint, and now I'm really starting to see how deceitful they are. I was told when signing my lease that after 18 months the phone would be mine, WRONG. I shattered my phone today, completely destroying it. I went in knowing that my lease was paid off, then was told it wasn't paid off, a few moments later the manager let me know that it wasn't fact paid off but Sprint still owned the phone. So, in order for me to get a new phone that works I would need to pay to buy my phone or trade it in. In the span of one day, I spoke to six different customer service agents. I was given several different prices by several different people. I ended up taking it to social media, and someone reached out to explain things, I was told that because I signed the contract stating that I understood Sprint still owns the phone they can't do anything. But I was told by the agent who sold me the phone that I would own it oh, maybe that's my bad for not reading every single thing in the contract. I was told if I sent the phone to them I would have a $600 damage fee. I was told once that it would be $100 for a new phone, then $230 for a new phone, and now over $300. Sprint does not know their left hand from their right hand. It's ridiculous. The third rep that I had spoke to stated that Sprint would do nothing, and I quote "Your concern would go in one ear and out of the other" proving that they will not help customers. I asked to have the fees waived and my service cancelled. Once again they told me they won't do anything to help me, so I went to T-Mobile and signed a contract with them and I am now still working to get out of my service with Sprint. I've spent hours on the phone trying to get this handled, and nothing has been done. You think they would do everything to satisfy a frustrated customer, especially a loyal customer. My bills have been extremely high in the past, and the hidden fees are ridiculous. I think it's insane they are expecting me to pay so much, I simply just want to walk away from Sprint. The emotional distress caused me to cry on the phone with a representative. I highly recommend choosing a different carrier.

I Truly wish we had more options to choose from for centurylink is I think the worst company I've ever done business with. But an stuck with a company that lies to the COSTERMER & does not forfill there promises or obligation to the COSTERMER. They truly don't know what they are doing. I wish the FCC or the Revdex.com could close there doors and put a company in this area that could serve our needs unlike centurylink. I would also like to get an adjustment so they don't bill me for NO Internet as they have in the past. Them when you say something oh they can't find any ticket that reports an outage. If we all stand together in this area maybe someone will care and keep us safe from rip off artist such as centurylink

I went into the Sprint store in Minnetonka, *** on April 9th, 2019. I had decided to upgrade from my iPhone SE to an XR. A sales representative named Alec told me there were financial benefits to me adding another line (which I didn’t need), but I figured that since I already have 4 lines, what’s another line if it will save me some money? He also told me there was a promotion that would allow me to get $300.00 of free accessories. I questioned him about them being free (I overheard him share this same promotion with an elderly couple earlier), and he guaranteed me that they were absolutely free. He said that there were no strings attached. Alec told me the LG Platinum or the Tone were great headphones – and so I thought I could use them as gifts. So I bought 1 of each, along with a case and screen protector. It came to just under $300.00.
Before I purchased my new phone and accessories, my bill was $193.00. Imagine my surprise when my first bill after getting my new phone and accessories was $305.00 and I had a printed copy from him showing my bill would never be more then $234.00! What Alec had actually done was put those accessories on an installment plan as well as other changes that increased my bill. That is NOT FREE! Also he promised when I left (after being at the Sprint store for 3 hours that all my contacts would be switched over by the time I got home. Um no- and actually even though we had checked my new phone by sending texts and calls- he had messed up and neither my new phone nor my old phone was working properly. When I sent texts from my new phone no one in my contacts knew who I was. So he had not switched my contacts to my new phone. For over an hour I had no phone service on my new phone at all. I had to make calls to Sprint technical support. SO very frustrating.
My son also went to the Sprint store at 1360 University Ave West, Suite 103, St. Paul, MN, 55104 on June 28th, 2019. He wanted to get new phones for his spouse and himself. They chose two LG G8 ThinQ phones. The Sprint sales rep said if they purchased LG Tone Ultra headphones for $130 per set, they would receive a MasterCard gift card for $130 for each set, if they registered them and activated their phones. My son asked multiple times why they would give away free headphones, and the sales rep said it was a great deal and that he told everyone to do it.
They purchased the phones and headphones, went online and registered their products, sent in photos of the receipts (per instructions in the forwarded emails), and waited for the gift cards.
LG said it could take 8-10 weeks for the gift cards to arrive. After 10 weeks, they emailed LG. LG said Sprint had not confirmed that they activated the phones. My son reached out to Sprint via Twitter message and they said they had activated the phones, but could not help because it was LG that offered the promo.
My son went to the Sprint store where he purchased the phones and headphones, and the sales reps said he could not return the headphones because it was over 30 days. They said if he wanted help with the deal, he needed to come back when the specific sales rep who sold the headphones to them was back in. He then went home and called Sprint himself. To this day, he has not received the Mastercard virtual gift card that was promised.
Clearly, Sprint stores have made a habit of offering these “free accessories” that are not free. It’s disturbing that this has happened to me, members in my family, and other customers. I have been a Sprint customer for 19.5 years, but after this misleading experience and reading about Sprint defrauding the Lifeline program, I will start investigating an honest company to move my 4 lines to.

Disgusting people even more disgusting company I’ll spend my time speaking with corporate not leaving reviews that the Revdex.com does nothing about...

DO NOT SIGN WITH THIS COMPANY!!!!!!!!!! I actually have had them for 10 years and inthe past 2 years its been HELL with them. I just got my "monthly bill" which is never supposed to surpass about $350 ( mind you thats almost $100 higher than what they told me my new plan would be anyways) and the bill for this month for 3 lines was $582 !!!!!!!!! They have the nerve to tell me its because prorated charges... do you guys thing $600 for three damn lines is acceptable!!! this is the second time this has happened to me !!!!! its been the worst experience ever. They scam you 100%

No stars. This is the worst cell phone provider that I've ever experienced. I complain about my slow data, dropped calls, can't make incoming calls or receive calls while I'm in the basement and this is where I reside. I constantly complain to no avail. I shouldn't need a box or another piece of equipment to be able to use my phone anywhere. My cable, phone and internet were down last Wednesday; no data kicked in. I managed to get a call out to confirm and appointment I had but could do nothing else. I shut my phone off or dial the reset network ##72786# constantly. It works for a short period of time but never lasts. There should be a class action against Sprint because they are not providing excellent service. I'm stuck with a 17 month contract. Just terrible!!!!!!

I am pretty disappointed they sent me the wrong phone and I hate it. I am not to happy as they advertised the 30 day guarantee. I am a brand new customer and they cant fix the issue.

Sprint allowed a minor child to go to the location in Longwood on SR434 to obtain a phone and line on my account. After 2 years they will not rectify the situation although they acknowledge it. Plus they're still charging my account for the line they have disconnected.

Don't Get CenturyLink. While I had, I will say I loved it. But then when your contract is up it's practically 200 dollars. If you can afford that, stay with them. I know I can't. We're getting internet from another company and getting live TV. Which is about 70 bucks cheaper. So our total is about 120. And no boxes except for the internet. Also, if you pay and disconnect before your contract is up with CenturyLink, don't plan on getting a reimbursement for what wasn't used. The only state that gets that is Arizona, which is where their corporate office is. So if you don't care about what your owed then go with CenturyLink. I loved the Prisim but ATT bought that part and I don't like ATT (which is a whole other story). Customer service is ok but sometimes hard to understand who your talking to. They have very strong accents. I would of stayed if I could have had for the same price I'm paying now and didn't have to worry about contracts. Which now I don't. Good luck with whatever you decide but I would say stay away from CenturyLink.