Sprint Now Part of T-Mobile

The purpose of this complaint is not so much to "attack" sprint but to inform and warn you before you decide to open an account with them. One of the issues I've had with sprint is the constant rise of my phone bill. When I first started with them, my bill was around 170 dollars, fast forward to a couple weeks ago, my phone bill was around 407 dollars. I looked at my previous bills and realized they had increased by a small amount every month for the past couple of years. The next issue is I called sprint early may of this year to cancel one of my lines, I went through the process over the phone and they said they would cancel it. I believed them but then almost 2 months passed by and I was still being charged for the line. I called them again late july to cancel the line, the rep said he didnt know why it wasn't cancelled and spoke to his manager and concluded they would cancel it and would contact me within 5 to 7 business days to confirm this. Almost three weeks pass and still no response and I am still being charged for the line. At this point I am fed up and ported my lines except for the one they refuse to cancel over to another carrier. After I did that, I called sprint one more time to attempt to have them cancel the line, the rep says the same thing as the previous rep, she doesn't know why it wasn't cancelled and it was probably a computer glitch, but she will process the cancellation again. This time I ask for an email to confirm the cancellation, she says certainly, asks me for my email, and says she will send it within 5 minutes but she never sent it. Today I recieved an email from sprint saying my next bill due is 100 dollars meaning that to this day, even after I switched carriers and called them multiple times to cancel the remaining line, they still haven't closed it and will probably continue to charge me until they decide they've stolen enough. I DO NOT recommend anyone open an account with sprint. They operate like thieves and there is a chance they will hold your account hostage like they are currently doing with mine.

Just as bad as AT&T.
We switched to sprint during the big $100 a month for five lines promotion in January of 2018. Our bill was never $100. First they could not use any of our phones that we all owned, of course. Then they talk us into Note 8s, knowing the Note 9 was coming out then next month. The phone were to be lease one get one, or in other words half price. Not actually what happened. Then, we had to pay total cost for a phone that we were leasing for $1 a month, and a damage fee and turn the phone in. How the hell does that work? I own the phone, I pay you cause it's broken, you take it from me and fix it just to sell it again. Whatever.
Then comes the kicker! Leases are up on the Note 8, promotion up on the $100 plan. Store associate talks me into two Galaxy 9s for the kids and a 10 for the husband, while I pay off the two other Note 8s. Now, I have to get new numbers for the 9s and the 10 and I have to call on the 13th to make sure they shut off the old numbers. Of course I called on the 15th, the DAY the plan turns over and they will not disconnect the old lines, so now I am paying for seven lines. I have now had two bill of over $360, plus paid over $425 to pay for the Note 8s. Over $700 in one month and they want another $360. It is all a scam. The Leases are the worst thing and should be illegal. Billing a month in advance and refusing to cancel and prorate should be illegal. You are charging me for something I might use and not giving me credit when I don't use it. It's worse than insurance.

I have been a Sprint client for over 15 yrs and was going to transfer service to a competitor because of the unfulfilled offers that I was offered on a previous Iphone upgrade. Nonetheless, I signed up again for a much cheaper plan with Sprint thinking my corporate discount would be applied for 20% off as was before. After changing plans I noticed the discount was not applied and started a chat. After chatting with multiple reps, one said it does not have eligibility for the 20% discount but I would be eligible for $5 discount for each line, or $20 total. Perfect! they sent me the verification email and I still never saw the discount applied to all lines. After chatting again for over an hour, a "specialist" told me I can only get the $5 discount and not per line even though I had the transcript that showed the rep promised $5 per line. I feel like this was a bait and switch illegal marketing since the fact that I was never told my corp discount would not apply and this was a huge part of my decision to not leave Sprint and go to Verizon.

Manager at Howe store in Sacramento is horrible and my past two trips to this store has validated why I will take my business elsewhere. If having management with no work ethics like Zach Rivera managing a team is what Sprint believes will lead their product and employees to goals, think again.
They’re not there to help the honest long term customer. They push upgrades and deny customers option of using insurance they pay for and take advantage of my young adult daughter for one. They tried this on me previously and I know the drill. If I had been in store as I was previously it wouldn’t have happened at all. They don’t care about their customers. They are more concerned at cutting up, talking about their personal business and making customers wait in which the manager Zach is setting the standard for this in the store. Once you finally get up to talk with someone it is more like how can I make your day worse not how can I help you.
I found a detour as I always do to get what I needed done without going back in to deal with that nightmare of a store. Too many competitors for Sprint to be hiring these type of employees to represent their company.
BB

I have spent over 12 hours on the phone and 2 hours on line with Sprint, I cancelled my service in May, I had a bill of 322.03, sent to a collection agency, I was told 6/24/19 my balance was zero, I called the collection agency and they no longer had a claim against me, then 8/12/19 322.03 was taken from my checking account. This could have caused overdraft charges for many people, I don't want to ever deal with Sprint again.

If you experience dropped calls and missed calls on a daily basis for a long period of time and you want to cancel - the fee should be WAIVED without question. That's good customer service. However, it is clear the customer service representatives care only for the paycheck they get and not at all about the customer. It's clear in their tone of voice and how they are unwilling to work with you on anything. Ask to speak with a supervisor/manager? Yea, right! I've always had issues with dropped calls, missed calls and this wasn't ideal as I did use that phone for work as well as personal. Try telling them that and they'll try to lower your bill. Really, like that will end the endless dropped and missed calls? No, it won't. I've spoken with two representatives in finance to cancel and they aren't willing to work with me (or anyone else, it seems) on paying installments. It's the monthly bill plus the $200 to end the contract. For poor service? Their unwillingness to set up payment plans for those who struggle on a bi-weekly basis is astonishing. The rep I spoke with clearly had a bad attitude already but at least fake you care. Struggling is a thing. Welcome to the real world, Sprint. Happens to a lot of people. We are not the minority here. If I want to cancel my awful service, a payment plan should be accepted. Your terrible business practices are unacceptable. I should never have switched. It's a headache and a financial issue that should not be happening. AT ALL! Get it together, Sprint!

Sprint is a rip off. Their motto is: We work for the people who matter the most, our customers.
You work to rip people off. I've been promised for someone to resolve a matter for over 2 months now and spoke to 35 different people who seem to have no morals because they lie and they just want to finish their 8 hour shift. Sprint is a joke and so is their legal department.
They were wrong the last 2 times,the judge saw that. Wrong never prevails. Now it's the third time and they haven't learned yet. Shame on you

When my iphone broke and I got a new one, I couldnt access my phone because I didnt know my pin. Sprint refused to give me any of my information and forced me to go to the stores to get my phone. I answered every security question but they refuse to unlock my phone because they were sending a code to my number. How can I reach my number on a locked device ?

After being a Sprint customer for 12 years I've seen an excellent company become a company founded on outright deceit. Their service representatives will tell you one thing, but you'll later find out it was a lie. For example, we were told several years ago that we'd receive a free ipad mini table with our phone upgrades. I asked repeatedly if there was a catch and the total cost and was told nothing. I later found out we were paying for a data plan for the tablet. Initially, I thought it was my fault for not understanding, but later experiences would prove me wrong. I attempted to determine if I could get a better deal with a second employer discount program and was outright lied to about the plan details and not provided full information. This time I caught them in the lie and called them out. It was at this point I decided to switch to GoogleFi. While attempting to purchase my devices I was repeatedly told I would be paying off the lease, which is different. I had to reiterate multiple times what I wanted so I would not be lead astray. I thought I had successfully purchased both of my devices and asked repeatedly if BOTH had been purchased and I was assured they were. I noticed on my online account only one lease number was listed as purchased. I called again and again was told both devices were purchased. LIES. I called to unlock my now purchased devices and was told only one was purchased. I pushed again for purchase and not paying off the lease. I also discovered on my online account they now charge you a fee to purchase your device! Good lord! They are robbing us blind. So glad I am ditching Sprint!

SPRINT IS HORRIBLE. I spent more than 3 hours on the phone with them, didn't get ANY help, and as I was on hold-they hung up. I almost threw my $900 phone(plus $65/month service from this horrible business) smack into the concrete; I was livid. literally, they were feeding me lines and for the entire 3 hours the managers, supervisors, advisors, whatever they want to call them are "busy". HORRIBLE HORRIBLE HORRIBLE!! DON"T SPEND YOUR MONEY HERE PLEASE PUT SPRINT OUT OF BUSINESS

I was going to switch to Sprint but didn't because I had such a nightmare just signing up that I decided not to. Was on the phone with 6 different reps and received different info that what I was told the first time. Not only didn't they cancel a service I never started but couldn't return the phone they sent me even after I told them I didn't want the service. I don't understand how the company operates like this. I'm still trying to return the phone so I can get my deposit back. We are on day 3. I should have checked the Revdex.com.org before calling them.

My mother upgraded her phone from iphone 7 plus to iphone xr. She was supposed to send the phone back to sprint however, the lady who she spoke with said Ma'am you just have $167.85 left so you can own the device. My mom then said okay I will pay that amount and she asked can I have it unclocked after the payment. The lady said yes but it will take about 6 hours then after that nothing happened. My mom was very excited cause she will be giving this to her sister as a birthday present. We called again after 2 hours on the phone they said that they will submit a ticket and we have to wait for 24-48 hours for the phone to be unlocked. So we pateintly waited for 4 days. We called again yesterday and the lady by the name patricia told us to go to t mobile to activate the phone and guess what it was never unlocked. We then went to the "sprint corporate store" and the called the corporate number from their phone and still it was another representative and they wont connect to the corporate number so we can complain. Sprint does not take care of their customer's as well as their employees in the store.
Sprint network is very reliable when it comes to lying to their customer's and for being the number one in customer rip off service. Every time you call a representative over the phone they give you a different answer and make you believe that they are doing something to resolve the issue. We tried going to the sprint corporation store here in Houston and guess what even their employee said that they treat them the same way because the customer service reps on the phone feel that they are superior than the ones that work in the stores. One of the employee that was helping us in the store was put on hold and later got disconnected. We called again and the representative who we spoke with at that time was so rude and would not call any supervisor on the line and hanged up the phone too. No stars at all. If you don't care about you customer's then might as well close your company! No star at all!

Sprint advertises the bring your own phone Kickstart plan for new customers. I applied online through Bestbuy’ s website while buying a new Sumsung s10e phone. Bestbuy offers 100 off if we sign up for the Kickstart plan. I followed the website and was declined by Sprint for no reason. I have excellent credit score. I went to a Best Buy store to buy the new phone and applied for the same Kickstart plan. Got declined again. Best Buy rep called Sprint and Sprint gave us no reason other than “declined. You can reapply after 60 days”. Sprint is being dishonest about their plan. It’s ad is in the Best Buy store however it does not honor it. I wasted a lot of time.

I was interested in the new promotion to trade in my iPhone 6s for an XR and port my phone number from AT&T after three years with them.
After shaking hands with the sales person I immediately told them I was interested in 1 - porting my number, 2 - the sales promotion, 3 - the 2gb $45/month plan, 4 - auto pay to reduce the plan to $40/month.
My current plan with AT&T is $50/month for 3gb and roll over which totals roughly $60/month after taxes with no hidden fees.
After I told the sales person what I wanted he immediately pitched me an accessories promotion for $100 that would be refunded (sure) after paying off the total. I agreed and only needed to give banking information about my credit union.
After he began the process of taking two forms of ID and setting up an account he sees my credit score and decided to bump the promotion to $150, a bigger commission for him I’m sure.
Then after confusing me to no end and not allowing me to ask any questions without getting bulldozed over he brings up the monthly addition hidden $7.99/month fee. I specifically asked if there were any additional fees after this and he says no and shakes his head. He uses this fee to attempt to upsell me a dog tracker at no additional cost, a gps service at an extra $2 or to buy a whole IPad and pay it off with this fee.
During this time he had requested that I turn my current phones location services off and find the banking information to receive the promotion. The speed at which he was throwing products in front of me made me have to reset my Apple ID password and also locked me out of my bank account because I couldn’t keep up with sprints selling tactics.
By the time he was finally done totaling my monthly cost for all of this it came to $72/month. I was shocked - I asked him to remove the accessory promotion and the new cost was $60/month without taxes. Quick arithmetic shows that subtracting the $7.99 fee leaves you at roughly $52/month so there’s an additional $12-7/month (depending on if they remembered to subtract the autopay discount) added to the total that did not include the $30 start up fee.
I respectfully asked for my phone back and the salesperson asked if he’d done anything wrong and if he would me to speak with a manager to which I declined. However, he pulled them aside anyway which is when they doubled down on my purchase and I politely declined again and asked if my personal information had been deleted to which they said it had and I left. I emphasized that they were doing their jobs and I was only frustrated with sprint’s business practices and scam like promotions. I was never offered any terms of service to read where I could have reviewed itemized costs despite asking for one.
In reality I became frustrated by the manager’s attitude towards me as he summed up the hidden fees stating “they were probably just the start up fee.” He was a manager “probably” should not be in his vocabulary. His assumption that I didn’t understand my bill is likely a direct result of their intentionally unclear selling tactics that prey on trusting consumers.
Comparing the two plans you can see switching to sprint would give you worse coverage, smaller data without rollover, poor customer service, and would also cost you more in hidden fees.
This was the absolute worst experience I’ve ever had and I’m so thankful to sprint for showing me how great AT&T is and why I’m a freshly loyal customer.
My advice would be to stay far away from sprint.

Sprint guarantees refunds on phones and activation within 30 days. After six days we just had no service at our house. Returned the phones promptly at 6 days. Was on June 22nd. Now it is August 19th and no activation received yet. Received 3 different comments from Sprint reps in one day. The first said the money was refunded to the store. Went the the store says no we do not receive money here. Contacted Sprint again. This time told I would have to wait for the next billing cycle and I would see a credit. Did not like that so then I was connected to finance. There I was told I had to go the store and have them reverse my card to receive my money back. This places me back to step one and they told me they do not have my money. What a scam.

I am calling for the 3rd month in a row to cancel a line and phone we don't have. I have spent hours on hold and am fed up. The flex lease is extremely confusing and was not properly disclosed when we bought our phones.

This company is a joke.... Ask me for deposit, the signal is a nightmare and after return the equipment they need to pass the refund for multiple departments for approved.... stay away from this people...

This letter is to complain about my ongoing experience with sprint. On 2/6/19 I went into your sprint store located in Duluth Georgia and made a purchase for a Samsung s9 phone, Samsung rose gold watch and a galaxy s9 invisible glass screen protector. On 2/18/2019, I had to return to the store to exchange my phone and return my screen protector due to my device being defective and my screen protector making my phone impossible to detect my touch. Unknowingly one of your employees at that location charged an additional Samsung watch and accessory to my account without my permission. I was under the impression that as I returned my previous device that was exchanging for a new I had to sign which I have the original bag, and boxes for all purchases and exchanges that were made, including the original receipt. Being that my account is set up for auto pay, I had no knowledge that I was paying for items that were fraudulently added to my account. Calling in free hulu subscription I was made me aware of this. This situation was immediately escalated to management who over the course of a week has contacted me several times during my pending fraud investigation. Although I’m aware that I have been fully reimbursed, I want to address my experience with some of your manager as well as corporate employees. I received and accelerated credit, rather than crediting or removing the charge from the entire lifecycle of my account causing my bill to be larger than what it would initially be if this fraudulent activity did not occur. I was only issued my money back because management did not want me to report this to the Revdex.com and social media. However, this is FRAUD, and my account was compromise from what I thought was a reparable company. I emailed the ceo a list of issues that I’ve experienced from this event and I would like all calls to be pulled, and cameras reviewed from the initial date of the incident on 2/18/19:
I expected a much higher level of service from your company, and I am quite disappointed. Because I do not want to spend any more time on this problem, I am Requesting to return the devices purchased from sprint for a full refund of the money I paid towards my account with the return of all devices in excellent condition. I wish to no longer do business with a company who not only hires employees that commit fraud, lack empathy, and provides horrible customer service on a corporate and executive level. Michel and Marcelo as the executives of this company I hope that one of you will take the opportunity to correct this issue immediately. I will also be filing a police report now that I officially have the employee Id that I requested at the initial filling of fraud investigation with sprint. Please be advised that this notice will not only reach your email, but due to the ample opportunity that I have given your employees I will also be posting this online and with the Revdex.com, and I expect to contacted by someone who can display professionalism.

I had Sprint for 2 months. I got minimal internet connection outside of WiFi. The quoted amount did not match my bill. It was supposed to be $120/month. After taxes, fees, and other hidden charges, my bill was over $200. I was offered bill credit after every complaint and received none.

After being a Sprint customer for nearly 10 years with no trouble I wanted to change the phone on my service. Went to a Sprint store to do so. After over 2 hours in the store with people that didn't care or know what they were doing and 3 days of trying to fix their mess I cancelled. I just paid my final bill and have moved on to another service. Won't ever go back.