Sprint Now Part of T-Mobile

If I could give lower I would! They cheat and lie to customers on the promotions and not only does the store give you the run around the corp office does as well. I will take my business else where as soon as I am done with the phone contracted is complete.

Sprint is without question the most corrupt and incompetent company I have ever encountered. For two years I have paid my bill each month and for two years I have had no data and dropped calls each day. I have been calling the customer service reps for two years and each call lasts a minimum of 30 minutes. It is 30 minutes of zero help and very poor communication and I can barely understand word the person is saying. Due to the awful reception I was offered a "Magic Box". I wish that was a joke. One year and 11 months later I had to drive an hour away to a US warehouse to pick it up as my address was recorded incorrectly by customer service. Each call, each visit to a retail store proved people are not trained and totally incompetent. The Magic Box does not work at all and thus improved nothing. I called to say I needed to return it and was told they would send me "Magic Box lV". If this wasn't all so incredibly aggravating and maddening--it might be funny at this point. The phone had a virus and I went to a retail store for help to remove it. I was literally told "We used to have the equipment to fix viruses but they took it away. I can't fix it. Call this number." I sat in the car and called the number the salesperson gave me. It was a number to buy Sprint insurance for my phone. The company keeps n records of any phone calls--thus no evidence or your complaints/issues and no "paper trail". It is criminal that they get away with what they do and continue to charge customers who can barely use their phone at all. I urge anyone considering Sprint as their cell phone provider---do not even consider using Sprint. Run in the other direction. The incompetence is rampant and they do not care how they treat you. Any other company has to be better. Sprint is a nightmare and should be put out of business. I am also contacting my Attorney General.

I’ve been with Sprint since I was a teenager on my parents account, finally decided to get my own account with my husband. That was my first mistake. I should have looked else where instead of just going with who I thought was a good company. Went to a local corporate store last year in July (this store is no longer a corporate store come to find out.) First month I got billed perfect exactly what I had agreed upon with the local store. The second month the bill was higher, and we didn’t do anything different from the first month. We come to find out that the promotion they had us on for our phones was I think it was a buy one get one free for the iPhone 7 Plus. Well come to find out that was a LIE. Customer service advised me that I was not a candidate for that promotion and that I would have to talk to the local store, the local store said they didn’t do it to talk to customer service. At this point I’m livid I felt like a teenager trying to get an answer from my parents but neither one of them says anything to confirm or deny just passes me back and forth until I give up. And I did I said screw it after I spoke to escalation, they told me they can’t do anything about it and all they had to ‘offer’ me to stay wouldn’t be a good fit and that I can leave and find a new carrier. BAM, I was like wow so this is how you treat customers. I gave it a few weeks and my husband called back to see what we could do to lower the bill some, because I couldn’t afford to have 1200.00 billed to me for 2 iPhones. He spoke to a customer service representative and they got us on a cheaper plan and it did lower the bill and we were so thankful, thinking was that so hard to look and fight to get there customer a good deal! He also paid off our accessories for all the trouble! Kudos to that CSR agent he was awesome! Then the most recent stuff happened in March of this year. We called because we wanted to lower the bill some and we hadn’t dropped our phones and they said the liquid screen protector would hold up to any drop and it had a warranty. So we called and we were just going to remove the insurance from each phone being 30.00 a month like yeah that can save money. Well the agent I spoke to was like it’s better to have something rather than nothing, which I totally agreed on but times got a little rough just need some spare cash for groceries so I was willing to look past it. The agent then tells me that they have an insurance plan that’s 8.25 for each phone. I was interested, again something better than nothing ringing in my head. He explained that lower amount plan would cover my charging port and if my screen cracked and some other things like software stuff. So I was like yeah why not it sounds good as long as the main things were still covered. Flash forward to June now and my husband drops his phone off the couch. Me thinking we have insurance I’m not to worried. The agent had advised me that it would be 20.00 to get the screen fixed so again I’m not all to mad when he cracked his screen. I go on the Sprint app and did that chat to see how it would work and where I would go get the phone repaired. They tell me that I don’t have insurance on the phone and it would have to come out of pocket. Now this is the part where I’m livid again. So the agent on the chat then states that they can just add the 15.00 insurance back on to his phone and he can file a claim get the screen fixed and remove it after. I was like so you want me to commit insurance fraud now?! I’m going out of my mind now, in what right minded person would ever EVER tell there customer to commit a crime!? So I asked for a manger, and you know what that manger did? He said the same thing! So I was done with that chat I closed it and waited for the store to open up to give them a call to see if maybe there were mistaken over the chat. I called and you know that that sales agent told me, THE SAME THING! To commit insurance fraud! If you don’t know then I’ll explain if I’m telling you my husbands screen is cracked and then you say just add insurance on it and remove it later that’s fraud! Because I’m letting you know it’s damaged before hand! So I hung up with them called customer service and the agent there said yeah we aren’t suppose to do that it’s a crime and I’m like see at least someone else knows that’s wrong! So I’m going back and forth with customer service because the agent who down graded me LIED and they would not help at all. So finally I got to escalations team and they told me tough cookies. That since I’m past due that they could give me a credit and it’ll help with the bill and when we have money we can get it fixed from a 3rd party. WHOA! Like just cause I was past due they tossed that in my face like nothing! I had a payment arrangement in place I was planning on making the payment (which I did keep in mind.) But no one and I mean no one would even touch the fact that 3 people form Sprint told me to commit insurance fraud! As soon as I pay my phones off and I’m free and clear IM RUNNING to another carrier! This company who I loved since I was a teenager was always reliable and had great phones just burnt me. I have 6 months left and I will NEVER be a sprint customer AGAIN! I’ll also be telling ALL of my family members who have Sprint to leave ASAP most are first responders and I do believe that either AT&T or Verizon has a program for them at a better rate! I am disgusted with how poorly Sprint chooses to handle situations and even giving an option to commit a crime is beyond ridiculous! I hope this helps someone before they make the mistake of doing business with this company who has little regard for there customers!

I wish I didn't have to give any stars. Absolutely the worst cell phone provider around. They will tell you repeated lies, over bill you, and their service is mediocre on it's best days.
I had nothing but problems with them since day 1, when I went to pick my phone up in store, only to find out a store employee already activated and stole my phone. Of course, they tried to say I had already picked it up, until I demanded to see proof of my signature and of me in the store. Obviously, they could not provide it, because an employee stole the phone and activated my account without my permission. They never even apologized for that. I should have run then. Thank God other providers are doing contract buyouts. Goodbye Sprint. They should be out of business

Trying to hold me to a contract I left during the trial period.

DO NOT TRUST SPRINT. My fiancé and I switched from T-mobile to sprint because we thought we were getting a good deal. After having service with them for a little over a year we could not handle all of the dropped calls, and horrible cell service. I went into two different sprint stores and asked what my options were for getting out of our lease agreement since we were paying monthly for our phones. Both stores told me that all I had to do was pay my last phone bill and told me that I would have to either return the phones or buy the phones outright. So I decided that I would buy out the two iPhones and pay my last bill. I asked them several times if there would be any other fees or anything and that I wanted to pay off the account. They assured me that I had bought out our two iPhones and that the only bill I would be receiving would be the remainder of my phone bill since we were canceling mid month. After I paid off the account at the sprint store we waited the 72 hours that they told us we had to wait to have our phones unlocked. After 72 hours our phones were not unlocked so I called the customer service line. The customer service representative informed me that I needed to call to request for my phone to be unlocked (which is not what I was told) so she put in a request to have the phones unlocked. She said I needed to wait another 72 hours and both phones would be unlocked. After another 72 hours the phones were still not unlocked and this time I had received an email saying my account was not paid off and I needed to pay the remaining balance before they would unlock them. Even though I had already paid off the balance inside the sprint store. I called two more times where the representatives put out requests two more times to have the phones unlocked because they both said that I had paid off the account and there was no reason the phones should not be unlocked. Finally after the fourth time a fourth different representative now tells me that I have a balance of 313 dollars that I need to pay before they will unlock them. They said that the 313 dollars is a cancellation fee for cancelling our service early even tho I specifically went into two separate sprint stores and they told me that I just needed to pay off the two phones and pay my remaining phone bill. After my fiancé has called the sprint representatives for what seems like the millionth time they tell him that the sprint stores are separate from the customer service and that the stores don’t have all of the information and are unable to give us correct information on prices or cancellation fees. Which seems completely illegal to me. We called several more times to see if there was anything they could do and they just kept saying it’s a cancellation fee and could not tell us anything else. Three separate times we asked to speak to a supervisor but each time they said they were busy and took our number down and set up times to call us back. Not once did the supervisor ever call or reach out to us regarding our concerns. We called back for a last time and the best that they could do was give us a 75 dollar credit but would not do anymore. The credit still hasn’t shown up on my account and am wondering if they will even honor it. I have no idea how sprint is still in business with customer service practices such as these. How are your employees not going to be able to tell us about a cancellation fee until after we cancel and you send us a bill?? Ridiculous.

Trying to hold me to a contract I left during the trial period.

DO NOT TRUST SPRINT. My fiancé and I switched from T-mobile to sprint because we thought we were getting a good deal. After having service with them for a little over a year we could not handle all of the dropped calls, and horrible cell service. I went into two different sprint stores and asked what my options were for getting out of our lease agreement since we were paying monthly for our phones. Both stores told me that all I had to do was pay my last phone bill and told me that I would have to either return the phones or buy the phones outright. So I decided that I would buy out the two iPhones and pay my last bill. I asked them several times if there would be any other fees or anything and that I wanted to pay off the account. They assured me that I had bought out our two iPhones and that the only bill I would be receiving would be the remainder of my phone bill since we were canceling mid month. After I paid off the account at the sprint store we waited the 72 hours that they told us we had to wait to have our phones unlocked. After 72 hours our phones were not unlocked so I called the customer service line. The customer service representative informed me that I needed to call to request for my phone to be unlocked (which is not what I was told) so she put in a request to have the phones unlocked. She said I needed to wait another 72 hours and both phones would be unlocked. After another 72 hours the phones were still not unlocked and this time I had received an email saying my account was not paid off and I needed to pay the remaining balance before they would unlock them. Even though I had already paid off the balance inside the sprint store. I called two more times where the representatives put out requests two more times to have the phones unlocked because they both said that I had paid off the account and there was no reason the phones should not be unlocked. Finally after the fourth time a fourth different representative now tells me that I have a balance of 313 dollars that I need to pay before they will unlock them. They said that the 313 dollars is a cancellation fee for cancelling our service early even tho I specifically went into two separate sprint stores and they told me that I just needed to pay off the two phones and pay my remaining phone bill. After my fiancé has called the sprint representatives for what seems like the millionth time they tell him that the sprint stores are separate from the customer service and that the stores don’t have all of the information and are unable to give us correct information on prices or cancellation fees. Which seems completely illegal to me. We called several more times to see if there was anything they could do and they just kept saying it’s a cancellation fee and could not tell us anything else. Three separate times we asked to speak to a supervisor but each time they said they were busy and took our number down and set up times to call us back. Not once did the supervisor ever call or reach out to us regarding our concerns. We called back for a last time and the best that they could do was give us a 75 dollar credit but would not do anymore. The credit still hasn’t shown up on my account and am wondering if they will even honor it. I have no idea how sprint is still in business with customer service practices such as these. How are your employees not going to be able to tell us about a cancellation fee until after we cancel and you send us a bill?? Ridiculous.

very bad company they find any way to charge extra and abusing the system

This company is horrible and they don't care about the people who pay for their services. I've been hung up on every month. When I ask to speak to a supervisor I've been told no, hung up on, even to the point where a lie was made in the notes.

I have been a loyal customer for over 7 years. I don’t understand the logic that phone deals are only offered to new customers. Forget the ones you have had. My issue is my son had an iPhone 6 and needs to upgrade. Sprint offers the iPhone XR to new customers $15/month plus the phone line.... but for being a loyal customer I get to pay almost $32. I have tried calling and was told I can add a new line. I don’t want a new line I want to upgrade my phone. I am not currently under a contract and am waiting to hear back from my employer on discounts with a couple of the other carriers. I don’t want to change but companies only care about new customers.

I have been a loyal customer for over 7 years. I don’t understand the logic that phone deals are only offered to new customers. Forget the ones you have had. My issue is my son had an iPhone 6 and needs to upgrade. Sprint offers the iPhone XR to new customers $15/month plus the phone line.... but for being a loyal customer I get to pay almost $32. I have tried calling and was told I can add a new line. I don’t want a new line I want to upgrade my phone. I am not currently under a contract and am waiting to hear back from my employer on discounts with a couple of the other carriers. I don’t want to change but companies only care about new customers.

This company is horrible and they don't care about the people who pay for their services. I've been hung up on every month. When I ask to speak to a supervisor I've been told no, hung up on, even to the point where a lie was made in the notes.

After deciding switch carriers due to overpaying, I called Sprint to have my phone unlocked. I was told it would be unlocked and that it would take 24-72 hrs. After 72 hrs, my phone was still unlocked because the representative I spoke with only put a note in for international unlock. I called a 2nd time and was told they put a new ticket in. After another 72 hrs, the phone was still unlocked. I called and was told that the ticket would not go through until my balance was paid. Neither of the first 2 reps told me that and not it will take another 72 hrs. So basically, I did not have service for 1.5 weeks due to the incompetent customer service who works at Sprint. Never gain will I use this horrible company.

After deciding switch carriers due to overpaying, I called Sprint to have my phone unlocked. I was told it would be unlocked and that it would take 24-72 hrs. After 72 hrs, my phone was still unlocked because the representative I spoke with only put a note in for international unlock. I called a 2nd time and was told they put a new ticket in. After another 72 hrs, the phone was still unlocked. I called and was told that the ticket would not go through until my balance was paid. Neither of the first 2 reps told me that and not it will take another 72 hrs. So basically, I did not have service for 1.5 weeks due to the incompetent customer service who works at Sprint. Never gain will I use this horrible company.

I can’t even give Sprint a one star. They have lied to up sell and then you are told your bill will be one thing and in fact it’s more. We were billed for things we don’t even have. What’s worse is we spent hours online and on the phone with customer service and are told the problem is fixed only to find out it’s not when we get the next bill. We go through two or three customer service reps again for the same issue. This company should not be used and needs to be regulated. Please don’t sign up for anything with sprint. It’s worse then a used car salesman.

Left Verizon to Sprint about 2 yrs ago and switched our family's 4 phones over....Horrible mistake...My job and my wife's job requires good service and adequate connection. We contracted for the unlimited data plan...I was told by the sales rep that my home and the county I work in will get very good service...Lie...Could not make calls virtually anywhere in the county without the calls being dropped. I could not make calls in my own living room without 80% of them being dropped. I called in on three different occasions and spent an hour on each, with one, of course, getting dropped (in my home) where I had to go through the whole story all over again with another rep about the horrible service. They had me do this and that to my phone each time with not a bit of difference with my connection.
So, I spoke to my wife and we determined that we would get through our contract period and move on. In the mean time, I began driving 15 minutes away to where I could rest assured my calls would not be dropped for my important, work related calls. Mind you, we pay for the unlimited calls/texts/data...however, how is it all considered unlimited when you cannot connect to internet most of area and half if not all of calls get dropped regardless of where you are...
Finally, after using the Sprint app, and noticing that my phone, as well as my son's lease was up and a $0 left on the lease (which was odd, all 4 phones were purchased/contracted on the same day except my wife's and daughter's phone still showed 2 payments remaining) I paid the purchase
fee to own the 2 phones and switched them back to Verizon, after having to wait 48 hours for
Sprint to unlock.
Fast forward exactly one month.. after looking at my Sprint app, I noticed that the two bills for my purchasing the two phones was listed as my debit card transaction, along with my next bill of over $150 more than the previous month. I also got a message from Sprint on my phone stating I would be billed for not sending back one of the phones that was not paid for!!! I called and the rep stated it would be straightened out on the next months bill...it was not...Still same! Called again and after going back and forth continuously I was drained, mind you..another hour on the phone....
I had enough and told the rep I would just like to purchase the remaining two phones and she said she could help me with that and put me on hold. 5 minutes later she got back on phone and said that she could lower my bill and get a booster in my home to help with the service (first I was ever told of a "booster" from previous conversations with service calls/help for horrible service). I told her I did not wish to continue with Sprint. She put me on hold another 5 minutes and got back on telling me that due to an Iowa law that I would not be able to purchase my other two phones!!! I had just purchase mine and my son's a month prior when both my wife's and my daughter's still had a lease payment left!!! She told me that I was a month too late! I asked her to put me on with a manager in which she did. Manager got on the line and I told him of our history with Sprint, the substandard service and my just purchasing the other 2 phones on the contract. He, pompously stated there was nothing he could do for me and would still not allow me to purchase the phones! I hung up and went directly to the local Sprint shop in town. There, the fellow behind the counter told me the same of the Iowa law that I was never told about on contract signing, but I am now sure it is somewhere in the tiny print at the bottom....it gets better...
This crooked kid tells me to temporarily change my address to an Illinois address to purchase my phones and change back after the transaction?!?! He said he recommends people to do that in these situations!!! I let him know what I thought of that and the Sprint business after that in a less than appropriate manner and left the store...

When I switched over from Verizon I was promised my bill would be a certain amount and all my lines would transfer over with no problems. I have had to spend hours on the phone and at the store working on transferring the lines and getting my bill where they said it was going to be. They fix it for a month then next month I have to call and get it back to where they promised. It has been going on like this for almost six months! The service is horrible too! I can barely call anyone from my own home! I would not recommend Sprint to anyone!

I can’t even give Sprint a one star. They have lied to up sell and then you are told your bill will be one thing and in fact it’s more. We were billed for things we don’t even have. What’s worse is we spent hours online and on the phone with customer service and are told the problem is fixed only to find out it’s not when we get the next bill. We go through two or three customer service reps again for the same issue. This company should not be used and needs to be regulated. Please don’t sign up for anything with sprint. It’s worse then a used car salesman.

Left Verizon to Sprint about 2 yrs ago and switched our family's 4 phones over....Horrible mistake...My job and my wife's job requires good service and adequate connection. We contracted for the unlimited data plan...I was told by the sales rep that my home and the county I work in will get very good service...Lie...Could not make calls virtually anywhere in the county without the calls being dropped. I could not make calls in my own living room without 80% of them being dropped. I called in on three different occasions and spent an hour on each, with one, of course, getting dropped (in my home) where I had to go through the whole story all over again with another rep about the horrible service. They had me do this and that to my phone each time with not a bit of difference with my connection.
So, I spoke to my wife and we determined that we would get through our contract period and move on. In the mean time, I began driving 15 minutes away to where I could rest assured my calls would not be dropped for my important, work related calls. Mind you, we pay for the unlimited calls/texts/data...however, how is it all considered unlimited when you cannot connect to internet most of area and half if not all of calls get dropped regardless of where you are...
Finally, after using the Sprint app, and noticing that my phone, as well as my son's lease was up and a $0 left on the lease (which was odd, all 4 phones were purchased/contracted on the same day except my wife's and daughter's phone still showed 2 payments remaining) I paid the purchase
fee to own the 2 phones and switched them back to Verizon, after having to wait 48 hours for
Sprint to unlock.
Fast forward exactly one month.. after looking at my Sprint app, I noticed that the two bills for my purchasing the two phones was listed as my debit card transaction, along with my next bill of over $150 more than the previous month. I also got a message from Sprint on my phone stating I would be billed for not sending back one of the phones that was not paid for!!! I called and the rep stated it would be straightened out on the next months bill...it was not...Still same! Called again and after going back and forth continuously I was drained, mind you..another hour on the phone....
I had enough and told the rep I would just like to purchase the remaining two phones and she said she could help me with that and put me on hold. 5 minutes later she got back on phone and said that she could lower my bill and get a booster in my home to help with the service (first I was ever told of a "booster" from previous conversations with service calls/help for horrible service). I told her I did not wish to continue with Sprint. She put me on hold another 5 minutes and got back on telling me that due to an Iowa law that I would not be able to purchase my other two phones!!! I had just purchase mine and my son's a month prior when both my wife's and my daughter's still had a lease payment left!!! She told me that I was a month too late! I asked her to put me on with a manager in which she did. Manager got on the line and I told him of our history with Sprint, the substandard service and my just purchasing the other 2 phones on the contract. He, pompously stated there was nothing he could do for me and would still not allow me to purchase the phones! I hung up and went directly to the local Sprint shop in town. There, the fellow behind the counter told me the same of the Iowa law that I was never told about on contract signing, but I am now sure it is somewhere in the tiny print at the bottom....it gets better...
This crooked kid tells me to temporarily change my address to an Illinois address to purchase my phones and change back after the transaction?!?! He said he recommends people to do that in these situations!!! I let him know what I thought of that and the Sprint business after that in a less than appropriate manner and left the store...