Sprint Now Part of T-Mobile

I switched from sprint to Verizon on Sunday. I spoke with a sprint representative and they told me that they couldn't stop my billing on Sunday. they said I would have to pay until the 25th of July. They wouldn't prorate or stop my service until July 25

I wouldn't give any stars but they make you pick at least one. Ive been dealing with sprint since 3/3/19 . I got an iPhone and android tablet on sprint flex lease on a 18 month contract. The service isn't good at all and I miss calls/texts constantly. When I call sprint to let them know I'm told they are dating the towers. Another lie they always tell. On 7/5/19 I called sprint and paid my iPhone off. They tried to talk me into not paying the phone off and to continue leasing it for the 14 months remaining. I didn't comply with them and paid it off. 7/7/19 I called sprint to ask to unlock my phone. The rep said she created a ticket and it would be unlocked in 48-72 hours. I waited that time and nothing so I called back and another rep said it was in fact unlocked. I told her it wasmt and she said it was still. Nothing was solved yet again. The following day I called again and thos rep told me yes its domestically and internationally unlocked. I told her this was my 3rd time calling sprint and its not unlocked. She told me that it got unlocked at 4:00pm CST time that day. I told her its not unlocked and she transferred me to tech support. The new rep told me rest assured I'm sorry for your troubles but I will assure you it will be unlocked in 4/6 hours I spoke with my supervisor and were going to push it through. I waited until the next morning and called again cause phone still wasn't unlocked. The rep I got that day told me what I already knew that my phone was in fact not unlocked. He said the reason being is because I have to current on my bill and I had a payment arrangement for 7/13/19 but once that was paid I could call back and get another ticket created. I asked why all the other reps lied saying it was unlocked and he didn't know why. Well shouldn't all sprint team members know their own policy? You would think but obviously not. So another ticket was created and them I got an email stating the unlock process couldn't be done because of the wrong Imei number. How do they have the wrong number they set my account up? I call back today and another ticket is created. Sprint does everything possible so you don't leave them. Ive done everything I'm supposed to do but yet sprint still haven't held theor end of the policy . Every time I ask to speak with a supervisor I'm told they're unavailable. Please don't use sprint unless you want to get bad service, horrible customer service, lied to,ect. I'm surprise no one has filed a class action lawsuit against them.

Ive been a Sprint customer for 18 years
Mistreated while trying to activate a phone for my disabled parent. No explanation. No reparations after the complainy teceover said I would get some remedy. No remedy no apology

Horrible customer service. They are liars and cheats. Say they will do one thing and do not follow through. Was told my bill would be one thing and I am being charged over $100 more. Have been dealing with this since March, 32 different customer service reps, lost time at work because I was told to go to a corporate store, hours and hours online and phone, I am on hold as I type this. Pay the extra and go with Verizon....

Cancelled & wanted to change carrier. Sprint would not give me balance to pay off. Went online & in store. Held my phone hostage while I already purchased new carrier due to no service & calls if went through dropped. I have had T-Mobile & VerizonVerizon. This is a nightmare company to work with. Once you pay off amount to get out of contract they will allow you to use your phonephone or unlock it 72 hrs from then. Horrible company.

Please do research before signing up with Sprint. I wish I would have. The service is terrible! The customer service is just as bad!! I spent two hours on the phone yesterday and they claimed to resolve my issue (a line disconnected within the sprint guarantee period and two months later still being billed for it) and then I woke up this morning to disconnected service. It's been a stressful two and a half months with their service. NEVER, EVER go with Sprint!!! It's been a nightmare and countless hours wasted dealing with the different issues I"ve had over the past few months.

Zero stars
The only reason I gave it one is I had to choose between 1-5 stars.
I have used SPRINT for 15+ years and have had 5 phone lines. My son recently changed to another carrier because of his job and needing phone service at all times. SPRINT didn’t work on most of his routes.
I called on Sunday July 7th to unlock all my phones in hopes of switching to another carrier. SPRINT said they would submit the request and it could take 24-48 hours.
Well, here it is Thursday the 11th and phones are st*** locked. I called and spent yet another hour with customer service. (This is about my 4th or 5th hour his week) Now SPRINT is claiming it takes from 3-5 business days. AND he said since I have so many lines, now 4, it may take longer.
I know it doesn’t take this long. If I were activating a new phone, that happens immediately. So, I know it’s just a tactic they are using to delay me. I would imagine it w*** somehow cause me to go into the next b***ing cycle somehow.
I hope there is a class action suite again then. This is just one of many things this company has done to take advantage of us consumers.
Sincerely,
Gina H

It's tough to put in to words just how frustrated I have been the last week or so. Being forced to interact with a business I had no intention on ever having a relationship with. So, I won't complain too much about how extremely poor the customer service is, the lack of resources, and absence of any sense of urgency, I will simply explain what happened and how Sprint has done absolutely NOTHING to help resolve the issue. On July 6, I received two iPhone XR's and a Sprint Tracker that I had not ordered. I immediately contacted Sprint to let them know that I had not placed the order and inquire about returning the devices. I was transferred 6 times, being asked by each agent what my account number/phone was even after describing the issue. On one occasion after telling the agent that someone had fraudulently ordered phones in my name the agent said "Okay, great lets get them activated" Clearly there is not just a language barrier, but a lack of training for the reps that answer calls for Sprint. Finally, an agent informed me I would have to go into a Sprint store to return them (this information is incorrect). I immediately drove to the local Sprint store and was greeted by two very friendly sales associates, I explained what was going on and one of them agreed to help me. He said they would have to contact the order dept. and have them flag the order as fraudulent. He happily dialed the number to said dept. and as it went to a voicemail stating they were closed he asked if I could come back in. I, reluctantly, agreed to come in the following day. But Sprint's order department would be closed until Monday (Great). Monday I returned to the store after work, and saw the young man who'd agreed to help me during my previous visit. He kindly greeted me and asked that I wait 'about 10 mins" while he finished with his customer. 45mins later I was still waiting and asked to be helped by someone else. The young lady called the department, again, there is truly a need for training because it took her sometime to educate the agent on why she was calling in. The agent seemed to be struggling to understand, asking her to verify the account password or security question with me. Clearly I didn't have one because I did not setup this account! Finally, the agent was able to cancel/flag the account he informed me I would receive a call from the fraud department, a return label would be in the mail to me, gave me an interaction ID number and that was that. Frustrated because after almost 2 hours, I again am leaving the store with $1500 worth of devices that I did not order and would very much like to return. I called Sprint today, Thursday July 11. It's impossible to speak to anyone who understands what fraud is, the first agent repeated "fraud?" several times and said "no, we do not have a fraud dept." I asked to speak to her supervisor who transferred me to an automated line that asked me 1. Had a credit inquiry without my knowledge? 2. Setup and account without my authorization 3. Received equipment I did not order? 4. Payment dispute? Pressing any of these results in the automated voice asking you to call customer care "GOODBYE". This is quite possibly the worst customer service I have ever experienced. Now, I understand that technically Sprint did not cause this problem, my personal information was stolen one way or another and used fraudulently, but their lack of professionalism and customer service is really the unacceptable. How on earth someone was able to call in, setup a new account and order three devices all over the phone without proof of identification is beyond me. If the thief were a hair smarter and didn't have the devices sent to my home I would have never known about this.

To whom it may concern:
If I were able to give a negative Star score rating for this Sprint Store, I would definitely do so. I had been a loyal customer for 15 years, only to have my last 3.5 months of my new contract plan being mishandled, ill advised by the office staff, being issued not one, but two horribly/barely functioning S 10+ cell phones, having my cell bill go from approx. $252 to over $2000. The cell phones that were turned in by me to the Euclid Sprint Store were to be returned/shipped back to the main branch for Sprint. I was told by the employees that this had been completed and that the warehouse had just not received them yet. Mind you, it was over 2 months before I finally got that issue resolved through no help of the store employees. I was repeatedly disrespected by the "Customer Care Line" who continued to tell me that I needed to return my cell phones to them in the "return packages" that had been sent to me. I informed them several times (with them constantly speaking over me on the phone,) that I had not received any "return packages" and that I had indeed turned the phones in to the Euclid Sprint Store. Finally....after I made several trips to the Euclid Sprint Store and many frustrating phone conversations later between them and Customer Care.....the cell phones "suddenly" were received by the warehouse after months of my frustration. All of this was occurring while I trying to run my business (my occupation requires a cell phone basically be tied to my hip). This past 3.5 month experience has caused myself and my family much hardship. To add insult to injury, I was told by "Julia" at the corporate level, that the Cash payment of the (3) Otter boxes and (3) screen savers that I purchased at the Euclid Sprint Store, would be reimbursed to me upon their return. The 30 day return policy should not apply to my circumstances, due to the fact that none of this was my fault or within my power to correct. Neither the Euclid Sprint Store, or any other Sprint Store in the Saginaw/Bay City, MI area would compensate me by Cash reimbursement or even by applying the re payment to my last Cell phone bill. (BTW...I paid for (3), but only received (2) screen savers that were installed, because the Euclid Sprint Store never contacted me back to let me know when the next shipment arrived for this product. Please understand that I called them several times during the weeks that followed, in hopes of the installation to be completed as soon as possible. Other than 2-3 phone calls from the Euclid Sprint Store during this entire ordeal, I was the only party reaching out by personally going to the store myself and/or calling them by land line in an attempt to get all these issues resolved in a friendly manner.
I have never felt less appreciated as a client, or more disrespected as a human being. I was told untruths to stall or pacify me long enough for them to have me leave their store and the "right hand never knew what the left hand was doing". No one had authority to help me and even those that did, were not willing to help me clear these issues up before it finally escalated to the point that I will never recommend this Store, let alone this business to anyone in my lifetime. Even if no one ever reads this letter, or reaches out to me, I would certainly hope and pray that no other individual will have to go through this much grief and hardship. Life is stressful enough without adding all this into the mix. I know Sprint is under a merger, but if they are not careful, they will lose more loyal customers like myself in the weeks, months and years to come. Thank you for allowing me this venue to voice my concerns. I am thankful I live in a country that tries to protect the innocent and holds the guilty responsible.
With appreciation,
Bonnie R

Four of us bought phones in December & January of ‘17/‘18 with the “buy one-lease one” promotion. I’d like to think we’re a bunch of competent adults that can understand what we’re being sold.
First problem we had was the is in the store that ported our numbers wrong, lost one of them in “outer space” and took 3 days to get it back with the assistance of someone slightly more intelligent than them. There were other billing issues that took what seemed like 10 years on the phone talking to child laborers on their first working day at Sprint to get straightened out. (Until you helped me out, thank you again)
The promo was $30 for the first iPhone and the second was free/leased for 18 months. They told all of us (supposedly competent adults) that after 18 months we would own both of those phones free and clear so we got two "sets" (4 phones total, paying $60/month basically.) What we didn’t read (shame on us for trusting the sales is in store) was that after 18 months we in fact do NOT own all 4 phones but only have the options of either:
#1 doing nothing and continuing to “donate” $30 on each phone to the greedy bs or...
#2 going online and changing our plan to a new 6-month flex lease so the money we’re paying anyways goes towards the balance on the phones and not just to the sprint corporate greed foundation. (Or upgrade which we didn’t want to do because we're trying to get away from this crap service as soon as possible and back to AT&T)
After realizing that the store clerks lied, I called in and spoke to someone on July 3rd 2019 who informed me that every phone agreement was 24 months, and that we would continue paying for two and leasing the other two for the next 6 months as long as we "agreed to a new flex lease" and she emailed me the instructions. I was upset that our bill wasn't going to drop as expected but that was partly our mistake for not reading the fine print. I asked her multiple times if my bill would change at all and she said that it would not, and that it would remain around the $185 give or take for taxes/fees. I asked her one last time if we only paid for the two phones @ $30/month or all four and she guaranteed me that it was only the two phones and again, that my bill would NOT change.
Surprise! my bill changed...
I called in again on 7/10/19 @ 3:15pm I spoke to Lydia who was extremely patient with my frustrations and did as much as she could to get my issue resolved, although her constant harassment of trying to get me to upgrade my phone over 15 times in one phone call made me want to jump off a cliff. Useless is an understatement. She finally admitted that the previous person I spoke with had no idea what she was talking about and gave me a one time $29 credit for one of the extra fees to help cover the previous representative's mistake, assuring me it was only a one time deal. After wasting an hour and a half of my time, and asking for a supervisor multiple times she assured me she escalated it to her supervisor who was most likely standing over her shoulder the whole time anyways because she then put me on hold again to ask her about the situation because she "just showed up." She came back and told me the same thing for the 6th time stating "you have to pay for all 4 phones for these last 6 months but don't worry, you'll own them then!" No st Sherlock!!! Apparently she thought that was an adequate supervisory response because until I insisted on continuing the escalation she seemed to think that resolved my isssue....
End of rant.
Summary: Sprint gets an extra $60/month x6 months from us for phones and loses 4+ customers for life.
Sincerely,
Future Ex-customer

I have only been with them a week been given nothing but problem have spent 14 hrs on phone to be lyed to when they sent me a defective device to began with.

They changed my plan without my permission after I asked them to cancel the new line that they "accidentally" opened earlier that day.

They have the worst service! They practice bait and Switch. They promised me a monthly lease fee of $167 if I purchased my phone. The bill came in at $220 and now, even though I have the $167 in writing.

I have overall been happy with Sprint but a few days ago some Samsung updates downloaded on my Note 4 causing it to continually freeze and crash. I called the closest sprint store to get solutions and they told me to go to the scottsdale Rd/ FLW for technical support. Do NOT ever go to this store. They are scammers! They are just trying to get you to buy a new phone. Even the samsung downloads seem designed to make you seek a new phone. Do they tihnk people are going to buy an 800.00 phone every 3 years?! They suggested I do a factory restore to fix the freezing. Well, that really crashed my phone and it would not boot up. At the Scottsdale store they told me the entire opperating system was wiped out and there was nothing they could do and maybe I should go across the street to the scammer phone repair shop or buy a new phone. I ended up going to the Bell Road Sprint store and the wonderful employee, Chris got it up and running in 4 minutes!!

My husband and I had a terrible experience at the sprint on Carl d silver parkway Fredericksburg, VA.
The workers in there were extremely unprofessional. They had a speaker on with very loud music with profanities in the song. They eventually turned it off but laughed while turning it off. No one was helpful and just wanted me out of the store. This experience made me switch providers. Right after I left the sprint store I went straight to Verizon and got on their plan, cancelling my current Sprint service. I would much rather pay more monthly and receive professional service than ever have an experience like the one I had today with Sprint again.
I also called sprint account services and the lady I spoke with was very rude. The only pleasant experience I had with sprint today, after talking with 5 different sprint employees, was the second time I called account services to cancel my service. I spoke with Sharnelle. Sharnelle was very friendly, helpful, and professional.
I will not be returning to Sprint and will never recommend Sprint to anyone.

Sprint's tool to customize services do not work. I had bad experience with blocking international outbound calls, but accidentally went through from my contact list. I requested the customer services representatives several times to block outgoing international calls, they assured those were blocked, but wasn't and I was billed, they also assured those bills will be refunded, those didn't. I kept all my transcripts as proof. This company is really bad in all aspect.

Buyers beware...
About a week ago, I finally decided to get around to cancelling the second line on my account. My son was using it and he broke his phone to the point of not repairable. My son, joined my plan a little over a year ago, with a phone he brought from AT&T. We took the time to go onto Sprint.com and activate a new line. It was a breeze and a very pleasant experience.
Fast forward to now. I was on Sprint.com looking for a "deactivate a line" option, but never found one. I then typed into the search query "deactivate a phone line" and a chat box opened. The techs name was Queen something or other, which had already put a bad taste in my mouth from the get. She asked how she could assist me and I described what I was trying to do. She then started making offers to keep the 2nd line open. I tried to explain to her, that I just wanted the line cancelled and we went back and forth for so long that I began stressing out and closed the web session.
Today, I called Sprint and spoke with a person, who connected me to another person, who you guessed it, transferred me again. This time, the phone connected me to what sounded to me like someone on the other end of the line juggling phones like you would see at a circus. Then... Disconnect. They hung up on me. Who does that? Time wasted (13 minutes I will never get back).
So, I call back again and I speak with someone, who transfers me to another person, who.. well, you get it by now. This time, when I get to the last guy I spoke with (which by the way, I think Sprint sends all their calls to an Indian call center. Not being racist, just could not understand them very well. None of them). He starts making me similar offers to the woman (her majesty) had offered me previously. "If you do not cancel the extra line, I will lower your total for both lines to $80" to which I ask "so, I will only be paying $80, down from $170? That's it? Whats the catch?" He says " no catch. This is a loyalty account offer" so I ask "wait, so this is a new account? like, the stuff I have will be different?" he says "no, everything will be the same, but your bill will be $80!" I ask "so, this isn't my first ride around the block with a phone company. Is $80 what will come out of my checking, or do you mean that it will be $80 plus the cellular fees, or the lease fees, or the ?" He cuts me off and says "oh, well with this plan, your hotspot will still be available, but slower and if you keep the phone line active for 1 month, your next bill will be $150 for the month and if you can't find a friend, or coworker in one months time to join the plan and use the extra line, you can call us back and we will lower the total bill down to $106 and change for being a loyal customer" I ask "well, how about we do this. You cancel the 2nd line now and a month from now, I will call you back so you can make this account a loyalty account?" He said "yes, if you keep this 2nd line blah blah blah"
I finally got it closed, but that phone call literally took (1 hour and 56 seconds I wont get back) and my question is this.. Why? why is it that I can go onto Sprint.com and activate a line without even speaking with someone at Sprint, yet cancelling a 2nd line that is no longer in use, is like asking for mountains to be moved? Sprint should be ashamed of themselves. They ask you how you are and how your day is going but its like the wolf in sheep's clothing. They only care about getting your money. So if you plan to add a person to your account, keep this story in mind. I will never open a 2nd line again.

THIS STORE IS AN ABSOLUTE WASTE OF TIME AND SHOULD BE SHUT DOWN!! This store makes sprint look really bad! I had took the day off to get my phones that I ordered the day before. I get there at 11:00am just as my appointment was, and I was told that I had to go and bring my utility bill which I was not told to bring in the email. I leave and drive a far distance to my home to get the utility bill and go back to this store#279. I get back and wait for about another 30 minutes until I was helped. I get to the representative just to be told be told that I need to leave once again to bring my bank statements, after ANOTHER LONG DRIVE HOME I get the bank statements and head back to the store. I wait for about another 30 minutes just to be told that they cant give me my phones I payed for because I dont have an account number I call customer service while I am at the store and had another 2 hour conversation with them. This is very disappointing because at the end of 4 1/2 hours I was told by the representative on the phone that my order was canceled because the store stated I missed my appointment when I was clearly there at 11:00 THIS STORE HAD WASTED MY ENTIRE DAY SO SCREW U GUYS! AND I WILL PUSH THIS ISSUE TO THE HEADQUARTERS AND Revdex.com AND PUBLIC CONSUMER AFFAIRS FOR THIS STORES LACK OF PROFESSIONALISM AND NON EQUAL TREATMENT COMPARED TO THE OTHER CUSTOMERS IN THIS STORE.

"You: Sprint charges $225 in deductible for a used phone that costs $225, after paying over $160 in pointless insurance payments.
You: Do you not see the issue here?"

Drop call and Bill is not what they say it will be.