Sprint Now Part of T-Mobile

I started Service here the end of last year. We absolutely loved the service. My husband fell ill and went blind and therefore we had lost income. I contacted sprint about this every month to make sure our account would be closed because as soon as we could we would make a payment towards our account. Come April, I spoke to a rep who said my account would not be closed and to call back with payment. I finally had income come in May and went to make a payment and come to find out my account had been closed. I brought my two iPhones to sprint to get service on them, fell behind on payments due to health issues, sprint closed my account and reported my personal iPhones as lost/stolen. No where in the contract did it state that my personal phones could be tagged for past due balances. I asked a manager in the escalation department how they could do this without it being written on the contact and his response was “I’m not sure, I know we can though”, I’m absolutely disgusted that sprint would lock my phone without me agreeing to terms that say so. I’m out an IPhone now and I’m absolutely upset and feel like they have stolen my personal belongings!!!

I wish I could give zero stars. I have been a customer of sprint for 4 years. I recently bought the galaxy s10+ the phone barely gets signal both data and talk. Sprint blames Samsung and Samsung blames sprint. Im the one stuck paying for a thousand dollar phone that works sometimes. And neither company it's taking the phone back. It's like sorry for your luck but you are stuck with it

I wish I could give zero stars. I have been a customer of sprint for 4 years. I recently bought the galaxy s10+ the phone barely gets signal both data and talk. Sprint blames Samsung and Samsung blames sprint. Im the one stuck paying for a thousand dollar phone that works sometimes. And neither company it's taking the phone back. It's like sorry for your luck but you are stuck with it

I’m only giving 1 star because it won’t let me put 0! WORST CUSTOMER SERVICE EVER! Why did it take me 6 times to call and cancel my service? I spent 8 1/2 hours of my time just trying to get my service cancelled. It took 6 calls to actually get them to cancel my account. In the mean time they keep charging me for another month when it was suppose to be cancelled. It’s funny how my purchase option was $0 on my account and the first person I talked to told me the same thing. Sent me a kit for two of my phones. Then everyone after that gave me different amounts. Funny, how the 2 iPhone 6s are more then the 2 iPhone 7 that we got 2 years later!!! Sprint is the worst company I have ever had to deal with! Save yourself the headache, time, and stress and do yourself a favor and find a different company! Their 100% satisfaction guarantee is a bunch of BULL

I called four times! Thinking each time my phone service was getting disconnected, until I got another bill! The rodeo show they put you through and how Sprint clams they have so many loyal customers. The customers are kept hostage, it is a joke and not right the way they keep you as a customer with there lying, miss guiding, deceitful and forceful tactics...

I’m only giving 1 star because it won’t let me put 0! WORST CUSTOMER SERVICE EVER! Why did it take me 6 times to call and cancel my service? I spent 8 1/2 hours of my time just trying to get my service cancelled. It took 6 calls to actually get them to cancel my account. In the mean time they keep charging me for another month when it was suppose to be cancelled. It’s funny how my purchase option was $0 on my account and the first person I talked to told me the same thing. Sent me a kit for two of my phones. Then everyone after that gave me different amounts. Funny, how the 2 iPhone 6s are more then the 2 iPhone 7 that we got 2 years later!!! Sprint is the worst company I have ever had to deal with! Save yourself the headache, time, and stress and do yourself a favor and find a different company! Their 100% satisfaction guarantee is a bunch of BULL

I called four times! Thinking each time my phone service was getting disconnected, until I got another bill! The rodeo show they put you through and how Sprint clams they have so many loyal customers. The customers are kept hostage, it is a joke and not right the way they keep you as a customer with there lying, miss guiding, deceitful and forceful tactics...

If there was a way to leave less than one star I would. I had Sprint for 2 years and it was an issue every single day. Constant dropped calls and spotty service. I was lied to about my bill by the sales representative that I opened the account with at the store. Then when I called to inquire about it, the representatives at the call center were less than helpful. My account was hacked (the first time in my life that any account had been hacked before) numerous times, and each time I called the issue got worse and worse. My bill increased 4 times over the 2 years I had the service, and when I finally canceled and switched carriers, they hit me with a bill more than double my monthly payment. Spent hours calling trying to dispute and understand the charges, and was even told by one representative that it was my fault for not telling them I was leaving them. Sprint is officially the worst company I have ever had to do business with and I strongly recommend not using them.

I been with sprint with sprint for 3 years and I was in the hospital sick for 4 months and I called for arrangements for payment.They was rud and nasty also hung multiple times even called me a liar.sprint has the worst customer care ever they talk over yelling at too no respect treat you like a dog .

If there was a way to leave less than one star I would. I had Sprint for 2 years and it was an issue every single day. Constant dropped calls and spotty service. I was lied to about my bill by the sales representative that I opened the account with at the store. Then when I called to inquire about it, the representatives at the call center were less than helpful. My account was hacked (the first time in my life that any account had been hacked before) numerous times, and each time I called the issue got worse and worse. My bill increased 4 times over the 2 years I had the service, and when I finally canceled and switched carriers, they hit me with a bill more than double my monthly payment. Spent hours calling trying to dispute and understand the charges, and was even told by one representative that it was my fault for not telling them I was leaving them. Sprint is officially the worst company I have ever had to do business with and I strongly recommend not using them.

I been with sprint with sprint for 3 years and I was in the hospital sick for 4 months and I called for arrangements for payment.They was rud and nasty also hung multiple times even called me a liar.sprint has the worst customer care ever they talk over yelling at too no respect treat you like a dog .

Sprint has the WORST customer service and the WORST cell phone service. Most everything the sales person told me when I signed up was a lie and I ended up paying hundreds of dollars more than I should have thought the 18 months I had Sprint. I am glad to finally have canceled the service. Their final bill they sent me was filled with garbage fees that even a rep of their company could not explain. Stay as FAR away from Sprint as you can and beware!!!!

Sprint has the WORST customer service and the WORST cell phone service. Most everything the sales person told me when I signed up was a lie and I ended up paying hundreds of dollars more than I should have thought the 18 months I had Sprint. I am glad to finally have canceled the service. Their final bill they sent me was filled with garbage fees that even a rep of their company could not explain. Stay as FAR away from Sprint as you can and beware!!!!

Absolute garbage. My information was used to file a fraudulent application and after 2 hours on the phone and being hung up on 8 times they refused to provide me information on the use of my identity. This company is a complete joke and their customer support doesn’t understand a single word of English.

#SPRINT SUCKS DROPPED CALLS INTERRUPTION WITH DATA TOOK ME 3 TIMES JUST TO DISCONNECT I HIGHLY DO NOT RECOMMEND SPRINT FOR ANYONE I NEVER GOT A CREDIT EVEN WHEN IVE CALLED BILL WAS TOO HIGH FOR CRAP SERVICE. CANT SPEAK TO A MANAGER THEY ALL SAY THEY ARE MANAGERS OTHER PEOPLE I KNOW HAVE SPRING HAVE CALL FAILURES SWITCH NOW BEFORE ITS TOO LATE!!!

poor service, dropped calls, no calls, poor to no internet all in middle of 4g maps. overpriced and getting worse by the day. they charge people for a service you can only use half the time. as I wrote this on my laptop I was still waiting on a page to load online even after restarting phone as sprint loves to use that line.

Absolute garbage. My information was used to file a fraudulent application and after 2 hours on the phone and being hung up on 8 times they refused to provide me information on the use of my identity. This company is a complete joke and their customer support doesn’t understand a single word of English.

#SPRINT SUCKS DROPPED CALLS INTERRUPTION WITH DATA TOOK ME 3 TIMES JUST TO DISCONNECT I HIGHLY DO NOT RECOMMEND SPRINT FOR ANYONE I NEVER GOT A CREDIT EVEN WHEN IVE CALLED BILL WAS TOO HIGH FOR CRAP SERVICE. CANT SPEAK TO A MANAGER THEY ALL SAY THEY ARE MANAGERS OTHER PEOPLE I KNOW HAVE SPRING HAVE CALL FAILURES SWITCH NOW BEFORE ITS TOO LATE!!!

poor service, dropped calls, no calls, poor to no internet all in middle of 4g maps. overpriced and getting worse by the day. they charge people for a service you can only use half the time. as I wrote this on my laptop I was still waiting on a page to load online even after restarting phone as sprint loves to use that line.

I have been a sprint customer now for the better part of 2 years. I came from Verizon only because my wife thought it would be the best option. I can say that we have saved a litte bit of money on a month to month basis but that is not enough. Sprint's service is very unreliable and freezes often with many of my calls being dropped on consistant basis. I also have never had so much trouble with my account or any account for that matter in my life. I've had my accounts changed when I asked to leave them alone when adding another line, I've had sales people (a woman at the southpoint fayetteville road location in Durham, NC) deliberately put phone insurance on my account after I told her I don't want it multiple times, and then today I find out that a line I asked to have closed out 2 months ago was still on my bill and being charged. I login to the chat window and the person I am chatting with states that there was a communication error where the call had ended before I had "confirmed" I wanted the line close, which was a bold faced LIE. THe person told me I had to wait one billing cycle before I see the change. I am not sure what type of crap this company has going on but I'm tired of it and will definitely be looking to moving to a different phone company.