Sprint Now Part of T-Mobile

I have been a sprint customer now for the better part of 2 years. I came from Verizon only because my wife thought it would be the best option. I can say that we have saved a litte bit of money on a month to month basis but that is not enough. Sprint's service is very unreliable and freezes often with many of my calls being dropped on consistant basis. I also have never had so much trouble with my account or any account for that matter in my life. I've had my accounts changed when I asked to leave them alone when adding another line, I've had sales people (a woman at the southpoint fayetteville road location in Durham, NC) deliberately put phone insurance on my account after I told her I don't want it multiple times, and then today I find out that a line I asked to have closed out 2 months ago was still on my bill and being charged. I login to the chat window and the person I am chatting with states that there was a communication error where the call had ended before I had "confirmed" I wanted the line close, which was a bold faced LIE. THe person told me I had to wait one billing cycle before I see the change. I am not sure what type of crap this company has going on but I'm tired of it and will definitely be looking to moving to a different phone company.

On 6 May 2019/1800, I went to the local Boost Mobile Store located at ***. I was instantly denied service when I let the employee know I was covered through a monthly contract with Figgers. I let her know that the phones were purchased unlocked and I receive service through SIM cards. She had never heard of Figgers and contacted her manager for approval. The manager Ms. Stephanie instantly said no, I inquired why and was never given a reason. The employee called my number, she verified that all my cell numbers were authorized and she even used my phone to call Figgers Customer Service. She said she didn't believe it was a real company and needed to talk to someone at Figgers but no one answered. However, she did call me in the store. I was denied the number to corporate and she refused to give the manager's name. I explained that Figgers was able to transfer without any prior contact with Verizon and I wanted to contact corporate so that this doesn't happen to anyone else; as Boost Mobile is losing potiential customers. I explained that I could complete the transaction online but did not want to spend another monthly fee with Figgers, she told me to go complete online. She continued to text her manager, ask me various questions and I was unable to speak directly to the manager. She finally gave me a name when I explained that the service was unacceptable and I wanted to contact corporate and need a point of contact. I think I will be staying with Figgers...I will just go outside to talk. SMH. I wish I could give 0 stars for a review, Sprint needs to correct their employees/managers before Figgers is able to acquire more real property. Their customer service is awesome, their coverage is outstanding once I leave my street.

I have been a sprint customer now for the better part of 2 years. I came from Verizon only because my wife thought it would be the best option. I can say that we have saved a litte bit of money on a month to month basis but that is not enough. Sprint's service is very unreliable and freezes often with many of my calls being dropped on consistant basis. I also have never had so much trouble with my account or any account for that matter in my life. I've had my accounts changed when I asked to leave them alone when adding another line, I've had sales people (a woman at the southpoint fayetteville road location in Durham, NC) deliberately put phone insurance on my account after I told her I don't want it multiple times, and then today I find out that a line I asked to have closed out 2 months ago was still on my bill and being charged. I login to the chat window and the person I am chatting with states that there was a communication error where the call had ended before I had "confirmed" I wanted the line close, which was a bold faced LIE. THe person told me I had to wait one billing cycle before I see the change. I am not sure what type of crap this company has going on but I'm tired of it and will definitely be looking to moving to a different phone company.

SERVICE IS SO BAD WE DONT GET CALLS.
THEY PROMISE TO HELP BUT END UP WITH NONE.
THEY MUST BE PART OF THE CIA BECAUSE THEY WONT GIVE YOU ANY INFORMATION.
EQUIPMENT IS BAD IF NOT THERE AND WE CONTINUE TO PAY OUR BILL FOR NOTHING.
CUSTOMER SERVICE DOES NOTHING BUT LIE.
OTHERS WITH SPRINT CAN USE THERE PHONES BUT WE DO NOT.

We decided to change cell providers after being dissatisfied with the service provided. We cancelled our account in August 2016 and paid the balance over the next couple months using gifts cards from our new provider, as well as out of pocket.
In December 2016, we received a bill with $0 balance forward and a $552 "balance correction." Confused, we contacted Sprint. The Fair Debt Collection Practices Act states the creditor must provide proof of debt owed. To this day (2.5 years later), Sprint has not been able to explain the reason for this "balance correction" and, from reading through other reviews and complaints, it appears this is a common business practice within the Sprint organization. Since they could not detail what the charges were, we did not pay. They have since sent us to collections.
The first collection notice was received in August 2017 and we submitted a letter of dispute with our documentation. The second (from a different collection agency) was in February 2018 and we submitted a letter of dispute with our documentation. Obviously, the first two agencies could not validate the alleged debt. Yesterday, we received notice from a third collection agency. They will be receiving a letter of dispute with our documentation. At what point will Sprint admit they made a mistake and drop this nonsense?
Trying to call Sprint for any type of resolution is a joke - we either get hung up on, told they'll "look into it" and call us back (they never call back), or they provide another number to call (which, surprise, is a collection agency). The situation is beyond ridiculous at this point.

We decided to change cell providers after being dissatisfied with the service provided. We cancelled our account in August 2016 and paid the balance over the next couple months using gifts cards from our new provider, as well as out of pocket.
In December 2016, we received a bill with $0 balance forward and a $552 "balance correction." Confused, we contacted Sprint. The Fair Debt Collection Practices Act states the creditor must provide proof of debt owed. To this day (2.5 years later), Sprint has not been able to explain the reason for this "balance correction" and, from reading through other reviews and complaints, it appears this is a common business practice within the Sprint organization. Since they could not detail what the charges were, we did not pay. They have since sent us to collections.
The first collection notice was received in August 2017 and we submitted a letter of dispute with our documentation. The second (from a different collection agency) was in February 2018 and we submitted a letter of dispute with our documentation. Obviously, the first two agencies could not validate the alleged debt. Yesterday, we received notice from a third collection agency. They will be receiving a letter of dispute with our documentation. At what point will Sprint admit they made a mistake and drop this nonsense?
Trying to call Sprint for any type of resolution is a joke - we either get hung up on, told they'll "look into it" and call us back (they never call back), or they provide another number to call (which, surprise, is a collection agency). The situation is beyond ridiculous at this point.

SERVICE IS SO BAD WE DONT GET CALLS.
THEY PROMISE TO HELP BUT END UP WITH NONE.
THEY MUST BE PART OF THE CIA BECAUSE THEY WONT GIVE YOU ANY INFORMATION.
EQUIPMENT IS BAD IF NOT THERE AND WE CONTINUE TO PAY OUR BILL FOR NOTHING.
CUSTOMER SERVICE DOES NOTHING BUT LIE.
OTHERS WITH SPRINT CAN USE THERE PHONES BUT WE DO NOT.

If I could leave negative stars I WOULD!
This is a customer that has been with the compny for 6 years. I was offered an upgrade and I received a downgrade.. what do I get from customer service?
I get disloyalty, dishonesty and at the end they are trying to sell me something and get more money from me. How arw you going to argue with a customer who is expressing their experience and call him a lier...
This is the worst company to sign up for service!! DO NOT choose them you will REGRET it.. Guaranteed!
Sprint you have no VALUE to your customers and you are in the people’s business!! I got pitch heat when I was offered an “upgrade” total BS.

I cancelled my service in December. Ipaid off the remaining balance on the phones I owed, everything they told me. I had auto payments taken out of my account for anything I owed and assumed I would have to pay something in January. I got billed in Jan, but then again in Feb and then in March. I called to see what was going on and they said I owed around $44 for accessories. I informed them I paid over $100 extra since I cancelled my service, so they should use that. The lady, after much back and forth, said my service would be cancelled. I got charged again the next month, so I called back. The same conversation and the same result. After the gentleman tried to sell me stuff, he said it was cancelled. Well, it happened again today, after I got a May bill in the mail. Same conversation. Now I have paid Sprint over $200 extra, so they owe me that money, but will only refund $53 and I still have to pay for the accessories. This is unacceptable and horrible business practices and customer service from Sprint.

My husband and I have been a customers with Sprint for over 11 years. For the first quarter of the year I had no cell phone service. I opened a line with MetroPCS just to be able to make and receive calls. It wasn't until I filed a formal complaint with the Revdex.com, did I get my phone working (after 3 going on 4 months!). I was told by Michael G. In executive services that he would attempt to see if we could get further savings on our account for the inconvenience (after the phone was back on the network), he continued to say that he was going to mark the issue "resolved." After marking this issue "resolved" we heard nothing back and none of our emails were returned. This issue alone caused me so much stress and frustration. I drove all over south FL from sprint store to sprint store. I sat on the phone with one associate for over 4 hours. Not including the countless hours I had spent prior to and after that call. I was called a liar by one representative and had the phone hung up on me on several occasions. On top of it all my service hasn't been functioning well the past couple of weeks with constant dropped calls. I'm sick and tired of being thanked by representatives over the phone for my "loyalty" when it clearly doesn't matter. Sprint does not care for their customers. I'm currently on the phone with sprint in the process of terminating services with them, unless they can do something to try and make it right. It's a shame that after 11 years this relationship is coming to an end.

If I could leave negative stars I WOULD!
This is a customer that has been with the compny for 6 years. I was offered an upgrade and I received a downgrade.. what do I get from customer service?
I get disloyalty, dishonesty and at the end they are trying to sell me something and get more money from me. How arw you going to argue with a customer who is expressing their experience and call him a lier...
This is the worst company to sign up for service!! DO NOT choose them you will REGRET it.. Guaranteed!
Sprint you have no VALUE to your customers and you are in the people’s business!! I got pitch heat when I was offered an “upgrade” total BS.

I cancelled my service in December. Ipaid off the remaining balance on the phones I owed, everything they told me. I had auto payments taken out of my account for anything I owed and assumed I would have to pay something in January. I got billed in Jan, but then again in Feb and then in March. I called to see what was going on and they said I owed around $44 for accessories. I informed them I paid over $100 extra since I cancelled my service, so they should use that. The lady, after much back and forth, said my service would be cancelled. I got charged again the next month, so I called back. The same conversation and the same result. After the gentleman tried to sell me stuff, he said it was cancelled. Well, it happened again today, after I got a May bill in the mail. Same conversation. Now I have paid Sprint over $200 extra, so they owe me that money, but will only refund $53 and I still have to pay for the accessories. This is unacceptable and horrible business practices and customer service from Sprint.

My husband and I have been a customers with Sprint for over 11 years. For the first quarter of the year I had no cell phone service. I opened a line with MetroPCS just to be able to make and receive calls. It wasn't until I filed a formal complaint with the Revdex.com, did I get my phone working (after 3 going on 4 months!). I was told by Michael G. In executive services that he would attempt to see if we could get further savings on our account for the inconvenience (after the phone was back on the network), he continued to say that he was going to mark the issue "resolved." After marking this issue "resolved" we heard nothing back and none of our emails were returned. This issue alone caused me so much stress and frustration. I drove all over south FL from sprint store to sprint store. I sat on the phone with one associate for over 4 hours. Not including the countless hours I had spent prior to and after that call. I was called a liar by one representative and had the phone hung up on me on several occasions. On top of it all my service hasn't been functioning well the past couple of weeks with constant dropped calls. I'm sick and tired of being thanked by representatives over the phone for my "loyalty" when it clearly doesn't matter. Sprint does not care for their customers. I'm currently on the phone with sprint in the process of terminating services with them, unless they can do something to try and make it right. It's a shame that after 11 years this relationship is coming to an end.

If I could leave 0 stars I would! I was lied to &taken advantage of. Do not trust this company! I used their services for 3 years. Paid my bill on time without fail. I'm not a tech savvy person & was sold a outrageously priced BLUETOOTH watch being told that it had it's own service & was told "you can leave your phone at home & still receive calls & texts over your watch" EXACT WORDS. When I had it for a couple days & couldn't get it to do what I was told it should, I called customer service & they basically told me I was an it bc that's just a bluetooth watch. When I tried to return the watch they refused to allow me to. I wasn't going to pay 500$ for a bluetooth watch, so I switched to another service provider. I then went to the store to return my devices and cancel my account & they once again refused to let me & told me to "sell the phones & watch online & pay the money". Now they are CONTINUING TO CHARGE ME. They are straight up liars and con artists.

If I could leave 0 stars I would! I was lied to &taken advantage of. Do not trust this company! I used their services for 3 years. Paid my bill on time without fail. I'm not a tech savvy person & was sold a outrageously priced BLUETOOTH watch being told that it had it's own service & was told "you can leave your phone at home & still receive calls & texts over your watch" EXACT WORDS. When I had it for a couple days & couldn't get it to do what I was told it should, I called customer service & they basically told me I was an it bc that's just a bluetooth watch. When I tried to return the watch they refused to allow me to. I wasn't going to pay 500$ for a bluetooth watch, so I switched to another service provider. I then went to the store to return my devices and cancel my account & they once again refused to let me & told me to "sell the phones & watch online & pay the money". Now they are CONTINUING TO CHARGE ME. They are straight up liars and con artists.

Sprint is the worst phone company I have ever dealt with in my human Years the worst I have nightmares thinking about what I did every month they are charging me for a WiFi box that has been updating since December which hasn’t work they are the worst expensive company I have dealt with and they gave me a defective product and will not do anything with it but tell me it’s over the return policy they suck I wouldn’t even refer a dog to this company I can’t wait to get back away from this sorry disgusting company and most CSR you can’t understand them.

Sprint is the worst phone company I have ever dealt with in my human Years the worst I have nightmares thinking about what I did every month they are charging me for a WiFi box that has been updating since December which hasn’t work they are the worst expensive company I have dealt with and they gave me a defective product and will not do anything with it but tell me it’s over the return policy they suck I wouldn’t even refer a dog to this company I can’t wait to get back away from this sorry disgusting company and most CSR you can’t understand them.

Service is horrible. Everyone of my friends had service but me at the ball game. I was the only one with Sprint. Also lose service when driving. That’s if you get it at all. Unable to get service in my bank and other areas. A whole lot of dead spots. Sprint admits this. Don’t get Sprint! They know how bad there service is that’s why they only have contracts so you’re locked in. In my case it would cost me $1000 to get out! Every month I was over charged and on the phone for more than 6 hours each time getting it corrected. ( The Saying— right hand doesn’t know what the left hand is doing). They said they wouldn’t send me and email stating the correct bill! Because of this I would have to fight it each month! Stay away from Sprint! It’s a nightmare!

Service is horrible. Everyone of my friends had service but me at the ball game. I was the only one with Sprint. Also lose service when driving. That’s if you get it at all. Unable to get service in my bank and other areas. A whole lot of dead spots. Sprint admits this. Don’t get Sprint! They know how bad there service is that’s why they only have contracts so you’re locked in. In my case it would cost me $1000 to get out! Every month I was over charged and on the phone for more than 6 hours each time getting it corrected. ( The Saying— right hand doesn’t know what the left hand is doing). They said they wouldn’t send me and email stating the correct bill! Because of this I would have to fight it each month! Stay away from Sprint! It’s a nightmare!

zero!!!! clean slate is a lie terrible customer service. do not use this company