Sprint Now Part of T-Mobile

I'd give negative stars if I could. You can never get support when needed. The customer service is absolutely awful. I've been without service since the Pi update for android due to Sprint being a failure mobile carrier. The Pi update knocked the LTE service off a great many phones in the Sprint network and also completely broke Wifi calling which is an absolute necessity for people who live in rural areas. I've tried to contact them about a fix but all my pleas go unanswered. Absolute st carrier.

I ordered 3 iPhones back in August 2018, they were delivered next day and I immediately brought them into the store to exchange them for Samsung devices. The customer service representative at the store was very helpful in exchanging the devices though there were issues with connecting one of the new phones. All issues were resolved that day.
Fast forward 1 month to the first bill and I see 3 charges for leased iPhones (the very same ones returned to the store). I patiently deal with the store every month when my bill comes due and I get the same line every month, "we're looking into it, we don't know where the phones are. Corporate is dragging their feet, you'll have to pay another month and wait for a credit." I'm not happy with this answer but I give them the benefit of the doubt.
Fast forward 4 months. Store managers have changed and I have to redo everything with the new manager, he tells me the exact same thing the last one did, "we don't know where the phones are, pay your bill and wait for a credit."
Fast forward 1 month and several emails to Tom R and I cannot get a simple reply so I go into the store to try to catch him. An employee says, "Tom's here, hang on!" 5 min later he comes back and says "sorry, it's his day off." (I must have 'it's tattooed on my face.
I go back the next day (today) and ask to speak to Tom and he so conveniently "just left for lunch and won't be back for 30 min".
I've now paid over $1,000 in additional fees that do not belong on my bill and this HUGE company refuses to acknowledge their employees made a mistake.
This is BY FAR the worst customer service I have EVER had at any retail store in my life. I will be cancelling my sprint contract and telling every person I know how poor Sprint's customer service is when the customer needs an issue fixed.

I ordered 3 iPhones back in August 2018, they were delivered next day and I immediately brought them into the store to exchange them for Samsung devices. The customer service representative at the store was very helpful in exchanging the devices though there were issues with connecting one of the new phones. All issues were resolved that day.
Fast forward 1 month to the first bill and I see 3 charges for leased iPhones (the very same ones returned to the store). I patiently deal with the store every month when my bill comes due and I get the same line every month, "we're looking into it, we don't know where the phones are. Corporate is dragging their feet, you'll have to pay another month and wait for a credit." I'm not happy with this answer but I give them the benefit of the doubt.
Fast forward 4 months. Store managers have changed and I have to redo everything with the new manager, he tells me the exact same thing the last one did, "we don't know where the phones are, pay your bill and wait for a credit."
Fast forward 1 month and several emails to Tom R and I cannot get a simple reply so I go into the store to try to catch him. An employee says, "Tom's here, hang on!" 5 min later he comes back and says "sorry, it's his day off." (I must have 'it's tattooed on my face.
I go back the next day (today) and ask to speak to Tom and he so conveniently "just left for lunch and won't be back for 30 min".
I've now paid over $1,000 in additional fees that do not belong on my bill and this HUGE company refuses to acknowledge their employees made a mistake.
This is BY FAR the worst customer service I have EVER had at any retail store in my life. I will be cancelling my sprint contract and telling every person I know how poor Sprint's customer service is when the customer needs an issue fixed.

First and foremost never EVER use any normal credit or debit card with Sprint. They save all the info and WILL charges those cards even if you remove them from their system. They store all of them PERMANENTLY.
Secondly if you ever use internet on your phone for anything to elsewhere. Their network is horrible, congested beyond belief and only in sparsely populated areas does it even halfway work.
When your phone lease ends you either need to return the phone or they will continue to charge you lease fees even though the phone is paid off unless you give them an additional several hundred dollars. The lease fees won't go to paying off your phone either and won't tell you this in a bill or anything else. It's in the super fine print. All of this is.
This is the single worst phone company in the US, period.

we went to the Sprint store intending to switch from Verizon to an affordable unlimited plan - we were offered the following to switch to Sprint. 1. 2 iphone XR's, 2 iPads, 2 Apple watches all to be free with the exception of 1 of the iphones. 2. unlimited data 3. an annual credit of $100 for being part of a credit union 4. 2 $200 gift cards (1 for each ipad) 5. stackable discounts for employer and credit union membership
we were asked to leave the store for about an hour while they attempted to set up our Apple watches - when we returned an hour later they told us that they had to ring up both watches at the exact same time for the transaction to be approved. they did this and the transaction failed for the 2nd watch - we were again asked the leave the store and return the next day to pick up the 2nd promised watch that they were unable to process the transaction for. they stated they had to have a manager come
in that nigh to authorize the transaction but we would for sure have our 2nd watch in hand on sunday (3/3). We called the store on Sunday morning to verify we could come pick up our watch and were told we would get a call back. No one ever called so we went into the store. When we arrived at the store Anner was sitting there chatting with two of his friends and he proceeded to inform us that we would actually not be getting a 2nd watch even though this is what we were promised when we signed up
we asked to speak to a manager to which we were told that there was not a manager on site and a manager wouldn't be able to approve because the 2nd watch was not to be part of the "deal"
we proceeded to drive to the Lone Tree, CO store where there was a manager on site and he WAS extremely helpful and professional. Where he informed us that the Parker store (Nick and Anner) were incorrect and the package did not include 2 watches. he attempted to help us since we were promised 2 watches as part of our switch to Sprint.
He also informed us of multiple other discrepancies/lies that we were fed - we feel in an effort to make a sale.
we will not receive 2 $200 gift cards rather they are $100 gift cards, we cannot stack our employee discounts, we also cannot stack a credit union discount when using employeer discounts and we will not receive the 2nd watch that we were promised
this was a TERRIBLE initial experience with the company. We also were not aware that our first bill would be almost double what we were quoted as a monthly bill - which the Lone Tree store informed us they quoted us wrong as well. We are anticipating a $176/month bill as quoted by the Parker Sprint store and Lone Tree informed us we would be looking closer to $190+ per month
this is all EXTREMLY disappointing to us as we feel we were fed a bunch of lies just so this store could make a sale and now im worried we wont be able to afford our monthly bill AND we are disappointed that we did not even receive all the products and incentives we were promised
we know we have 14 days to cancel services with Sprint and are heavily considering doing so unless someone can make this right and address our big concerns with our 1st experience as customers with this company
We are also being informed that we have lease fees on devices when part of the “promotion” we signed up under was that there were to be zero lease fees on any of our devices.
We also qualify for discounts and have done everything on our part for this as customers and are now being told that it can take up to 4 billing cycles for that discount to be active and that the discounts on lines will not be retroactive – we were originally informed that these discounted would be immediate.
To anyone thinking of switching to Sprint – in the two months we have had to deal with them we have been fed more lies than I have ever been fed with any company and quiet honestly, they are a st show. No one seems to know the answer, and no one seems to care that potentially loyal customers (we were with Verizon for over 10 years because their costs started becoming too much to afford) have been lied to over and over again and no one can give us straight answers.
My recommendation get EVERYTHING in writing when switching to Sprint, do not expect to be respected, if you need help with a bill expect to be lied to again and again…. actually, with any question …. lies seem to be the norm, and be prepared to pay at least 3 x’s your Verizon in the long run….. If we did not have to pay thousands of dollars to get out of this “contract” we would be back with Verizon in a heartbeat

we went to the Sprint store intending to switch from Verizon to an affordable unlimited plan - we were offered the following to switch to Sprint. 1. 2 iphone XR's, 2 iPads, 2 Apple watches all to be free with the exception of 1 of the iphones. 2. unlimited data 3. an annual credit of $100 for being part of a credit union 4. 2 $200 gift cards (1 for each ipad) 5. stackable discounts for employer and credit union membership
we were asked to leave the store for about an hour while they attempted to set up our Apple watches - when we returned an hour later they told us that they had to ring up both watches at the exact same time for the transaction to be approved. they did this and the transaction failed for the 2nd watch - we were again asked the leave the store and return the next day to pick up the 2nd promised watch that they were unable to process the transaction for. they stated they had to have a manager come
in that nigh to authorize the transaction but we would for sure have our 2nd watch in hand on sunday (3/3). We called the store on Sunday morning to verify we could come pick up our watch and were told we would get a call back. No one ever called so we went into the store. When we arrived at the store Anner was sitting there chatting with two of his friends and he proceeded to inform us that we would actually not be getting a 2nd watch even though this is what we were promised when we signed up
we asked to speak to a manager to which we were told that there was not a manager on site and a manager wouldn't be able to approve because the 2nd watch was not to be part of the "deal"
we proceeded to drive to the Lone Tree, CO store where there was a manager on site and he WAS extremely helpful and professional. Where he informed us that the Parker store (Nick and Anner) were incorrect and the package did not include 2 watches. he attempted to help us since we were promised 2 watches as part of our switch to Sprint.
He also informed us of multiple other discrepancies/lies that we were fed - we feel in an effort to make a sale.
we will not receive 2 $200 gift cards rather they are $100 gift cards, we cannot stack our employee discounts, we also cannot stack a credit union discount when using employeer discounts and we will not receive the 2nd watch that we were promised
this was a TERRIBLE initial experience with the company. We also were not aware that our first bill would be almost double what we were quoted as a monthly bill - which the Lone Tree store informed us they quoted us wrong as well. We are anticipating a $176/month bill as quoted by the Parker Sprint store and Lone Tree informed us we would be looking closer to $190+ per month
this is all EXTREMLY disappointing to us as we feel we were fed a bunch of lies just so this store could make a sale and now im worried we wont be able to afford our monthly bill AND we are disappointed that we did not even receive all the products and incentives we were promised
we know we have 14 days to cancel services with Sprint and are heavily considering doing so unless someone can make this right and address our big concerns with our 1st experience as customers with this company
We are also being informed that we have lease fees on devices when part of the “promotion” we signed up under was that there were to be zero lease fees on any of our devices.
We also qualify for discounts and have done everything on our part for this as customers and are now being told that it can take up to 4 billing cycles for that discount to be active and that the discounts on lines will not be retroactive – we were originally informed that these discounted would be immediate.
To anyone thinking of switching to Sprint – in the two months we have had to deal with them we have been fed more lies than I have ever been fed with any company and quiet honestly, they are a st show. No one seems to know the answer, and no one seems to care that potentially loyal customers (we were with Verizon for over 10 years because their costs started becoming too much to afford) have been lied to over and over again and no one can give us straight answers.
My recommendation get EVERYTHING in writing when switching to Sprint, do not expect to be respected, if you need help with a bill expect to be lied to again and again…. actually, with any question …. lies seem to be the norm, and be prepared to pay at least 3 x’s your Verizon in the long run….. If we did not have to pay thousands of dollars to get out of this “contract” we would be back with Verizon in a heartbeat

First and foremost never EVER use any normal credit or debit card with Sprint. They save all the info and WILL charges those cards even if you remove them from their system. They store all of them PERMANENTLY.
Secondly if you ever use internet on your phone for anything to elsewhere. Their network is horrible, congested beyond belief and only in sparsely populated areas does it even halfway work.
When your phone lease ends you either need to return the phone or they will continue to charge you lease fees even though the phone is paid off unless you give them an additional several hundred dollars. The lease fees won't go to paying off your phone either and won't tell you this in a bill or anything else. It's in the super fine print. All of this is.
This is the single worst phone company in the US, period.

This is the worst experience ever. We placed my order online and chose to pick up at the store. This is the worst Decision we have ever made.we should just let sprint ship the new device to my place. Just like last time when we ordered my iPhone X .
We made our appointment at 3:15 to get to the store to pick up the phone. We arrived on time. They checked in with my husband phone number. Then they told me that you have to wait 30 mins to get the phone signed. So we walked outside for 30 mins with three kids.
After 30 mins , we return back to the store and trying to get the order. I stood there for 20 mins and no one help me. The employees keep saying: just wait....wait...
So we waited over an hr, finally someone got out from the back office and helped me. Guess what? No sorry for your waiting, no apology at all. When I confronted with them why I have to waited this long especially I have already made the appointment and paid everything ..The employees's response is: we need you to wait because we are busy. We have no one to help you.
Really?? This is something you come out from your mouth at the first place after your customers have been waiting for a long period of time? I wonder is there any customer service training the company has provided to their employees at all?!
We waited another 10-15mins for the employee to get me the phone. Guess what?? The employee said: you are not The account holder, even though your number under the account, you cannot pick up the phone.
Really?? When we go there to pick up , or arrive at our appointment, no one ever mentioned that the pick up has to be made by the account holder!!
So waited for an hour and 15 mins , the lesson we learned is: sprint , at the south meadow area, treated their customer as worse as you can think of.
Don't worry, sprint at the south meadow area, we will never be back again. The worst store ever.

This is the worst experience ever. We placed my order online and chose to pick up at the store. This is the worst Decision we have ever made.we should just let sprint ship the new device to my place. Just like last time when we ordered my iPhone X .
We made our appointment at 3:15 to get to the store to pick up the phone. We arrived on time. They checked in with my husband phone number. Then they told me that you have to wait 30 mins to get the phone signed. So we walked outside for 30 mins with three kids.
After 30 mins , we return back to the store and trying to get the order. I stood there for 20 mins and no one help me. The employees keep saying: just wait....wait...
So we waited over an hr, finally someone got out from the back office and helped me. Guess what? No sorry for your waiting, no apology at all. When I confronted with them why I have to waited this long especially I have already made the appointment and paid everything ..The employees's response is: we need you to wait because we are busy. We have no one to help you.
Really?? This is something you come out from your mouth at the first place after your customers have been waiting for a long period of time? I wonder is there any customer service training the company has provided to their employees at all?!
We waited another 10-15mins for the employee to get me the phone. Guess what?? The employee said: you are not The account holder, even though your number under the account, you cannot pick up the phone.
Really?? When we go there to pick up , or arrive at our appointment, no one ever mentioned that the pick up has to be made by the account holder!!
So waited for an hour and 15 mins , the lesson we learned is: sprint , at the south meadow area, treated their customer as worse as you can think of.
Don't worry, sprint at the south meadow area, we will never be back again. The worst store ever.

ZERO! ZERO! ZERO!
DID AN UPGRADE ON 2 PHONES. PAID ALOT OF MONEY. WE'VE BEEN LONG, LONG, LONG TIME CUSTOMERS. LEFT MY PHONE TO TRANSFER PHONE NUMBERS ETC. WAS TOLD THEY WOULD CALL OR COME BACK IN AN HOUR OR SO. LITTLE DID WE KNOW THEY CLOSE WITHIN THE HOUR. WE HAVE AN OUT OF TOWN TRIP SATURDAY MORNING. LEAVING AT 7 A.M. AND "THE MANAGER" STATES ALL TECHS HAVE LEFT AND CELL PHONES ARE LOCKED UP. WE EXPLAINED OUR DILEMMA. WE'RE LEAVING OUT OF TOWN. "MIKE" THE MANAGER DID NOT CARE. HE STATED HE HAD NOT KEYS OR ACCESS TO GET OUR CELL PHONES. REPEATEDLY STATED THEY REOPEN SATURDAY AT 10 A.M. I CANNOT BELIEVE LACK OF CUSTOMER SERVICE. IT WAS 8:15 AND THERE WERE EMPLOYEES INSIDE. NO ONE WANTED TO BOTHER. LEAVING OUT OF TOWN WITHOUT A CELL PHONE. GOING TO MISS ALOT OF BUSINESS CALLS AND HEAVEN FORBID IF WE HAVE AN EMERGENCY ON THE ROAD. THIS MANAGER DIDN'T EVEN APOLOGIZE FOR HIS STAFF WHO MISINFORMED US. NO ONE SHOULD HAVE TO DEAL WITH THIS TYPE OF MANAGEMENT. A MANAGER SHOULD HAVE KEYS FOR SITUATIONS LIKE THIS. UNACCEPTABLE. AND WE ALSO DID NOT APPRECIATE YOUR DISCRIMINATING ATTITUDE & BODY LANGUAGE TOWARD US. YOU TOOK OUR MONEY WITH NO PROBLEM. YOU LACK EMPATHY MIKE!!! YOU AND YOUR STAF! DEFINITELY NOT ACCEPTABLE AND ITS NOT RIGHT!!!

ZERO! ZERO! ZERO!
DID AN UPGRADE ON 2 PHONES. PAID ALOT OF MONEY. WE'VE BEEN LONG, LONG, LONG TIME CUSTOMERS. LEFT MY PHONE TO TRANSFER PHONE NUMBERS ETC. WAS TOLD THEY WOULD CALL OR COME BACK IN AN HOUR OR SO. LITTLE DID WE KNOW THEY CLOSE WITHIN THE HOUR. WE HAVE AN OUT OF TOWN TRIP SATURDAY MORNING. LEAVING AT 7 A.M. AND "THE MANAGER" STATES ALL TECHS HAVE LEFT AND CELL PHONES ARE LOCKED UP. WE EXPLAINED OUR DILEMMA. WE'RE LEAVING OUT OF TOWN. "MIKE" THE MANAGER DID NOT CARE. HE STATED HE HAD NOT KEYS OR ACCESS TO GET OUR CELL PHONES. REPEATEDLY STATED THEY REOPEN SATURDAY AT 10 A.M. I CANNOT BELIEVE LACK OF CUSTOMER SERVICE. IT WAS 8:15 AND THERE WERE EMPLOYEES INSIDE. NO ONE WANTED TO BOTHER. LEAVING OUT OF TOWN WITHOUT A CELL PHONE. GOING TO MISS ALOT OF BUSINESS CALLS AND HEAVEN FORBID IF WE HAVE AN EMERGENCY ON THE ROAD. THIS MANAGER DIDN'T EVEN APOLOGIZE FOR HIS STAFF WHO MISINFORMED US. NO ONE SHOULD HAVE TO DEAL WITH THIS TYPE OF MANAGEMENT. A MANAGER SHOULD HAVE KEYS FOR SITUATIONS LIKE THIS. UNACCEPTABLE. AND WE ALSO DID NOT APPRECIATE YOUR DISCRIMINATING ATTITUDE & BODY LANGUAGE TOWARD US. YOU TOOK OUR MONEY WITH NO PROBLEM. YOU LACK EMPATHY MIKE!!! YOU AND YOUR STAF! DEFINITELY NOT ACCEPTABLE AND ITS NOT RIGHT!!!

If I could give 0 star I would. This company is horrible. I don't know how they are still open, why hasn't anyone shut them down? Cancelled my service with them after 4 years of being a loyal customer, because once I started digging I started finding weird issues with my account. Like a phone that I was supposed to pay off 1 year prior was still being leased, and would be leased forever according to their customer support. Anyways, this realization lead me to canceling my service, and going to another. The issues though continue, after cancelling all 3 lines they CONTINUE to try to bill me claiming I never cancelled one of my lines.....why would I cancel 2 lines and leave one random? Anyways I call them, and they just decided to reverse the charge and credit my account. I get a confirmation number. Its a total of 6 months later and they charged my card today?! However, they then reversed it. This company is a total rip off. I say RUN from it! Never save your card information with them either. RUN!

If I could give 0 star I would. This company is horrible. I don't know how they are still open, why hasn't anyone shut them down? Cancelled my service with them after 4 years of being a loyal customer, because once I started digging I started finding weird issues with my account. Like a phone that I was supposed to pay off 1 year prior was still being leased, and would be leased forever according to their customer support. Anyways, this realization lead me to canceling my service, and going to another. The issues though continue, after cancelling all 3 lines they CONTINUE to try to bill me claiming I never cancelled one of my lines.....why would I cancel 2 lines and leave one random? Anyways I call them, and they just decided to reverse the charge and credit my account. I get a confirmation number. Its a total of 6 months later and they charged my card today?! However, they then reversed it. This company is a total rip off. I say RUN from it! Never save your card information with them either. RUN!

Wow I agree worst ever company of all ive ever dealt with. Different charges. Just stay away, been thru so much with this company. Dont even want to talk about it. STAY AWAY. WORST EVER. 0 stars

Wow I agree worst ever company of all ive ever dealt with. Different charges. Just stay away, been thru so much with this company. Dont even want to talk about it. STAY AWAY. WORST EVER. 0 stars

Sprint deserves ZERO stars.
I have been Sprint customer for years, but decided it's time to move. My iPhone was purchased through Sprint and is completed paid for, but it is locked by Sprint. I have been requesting this phone be unlocked for two months now, but it is still locked. I have been in the store, called, and chatted on the website over and over again, have spoken to multiple people. Now Sprint unlocked internationally, but no domestically. Each time I call, the response is that a request will be put in if my phone is eligible for unlocking. Of course, it's eligible. I own the phone. It is extremely frustrating at the level of incompetence or perhaps even the malicious refusal to unlock my phone. I feel my phone is being held hostage because I cancelled my service. Sprint has lost a customer for life. I will never, ever go back. Stay far away.

Sprint deserves ZERO stars.
I have been Sprint customer for years, but decided it's time to move. My iPhone was purchased through Sprint and is completed paid for, but it is locked by Sprint. I have been requesting this phone be unlocked for two months now, but it is still locked. I have been in the store, called, and chatted on the website over and over again, have spoken to multiple people. Now Sprint unlocked internationally, but no domestically. Each time I call, the response is that a request will be put in if my phone is eligible for unlocking. Of course, it's eligible. I own the phone. It is extremely frustrating at the level of incompetence or perhaps even the malicious refusal to unlock my phone. I feel my phone is being held hostage because I cancelled my service. Sprint has lost a customer for life. I will never, ever go back. Stay far away.

Horrible company. Bill is different every month. Lie lie lie. They come up with all this stuff but it dont equal to the amount they are trying to charge. Delt with this for over a year. Finally done with them and would not recommend sprint to anyone. Stay away!!

Horrible company. Bill is different every month. Lie lie lie. They come up with all this stuff but it dont equal to the amount they are trying to charge. Delt with this for over a year. Finally done with them and would not recommend sprint to anyone. Stay away!!

Horrible custumer service and a load of hidden fees stay away